Unfortunately my order ehich was placed end of Nov 2025 , was not delivered .Carrier didnt pick up the package. Waited long time but finally it was clear that it will not be shipped and I had to can... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
the customer support is excellent. I am new to this product and called to see why it was taking so long for the liquid to disperse thru the needling bottle. Glad I called and found out that the item w... Vis mer
I was having trouble with my order it kept telling me they couldn’t deliver to my address. I was very surprised Angel was calling me to help me with my order of Hyaluronic Serum. What Customer Servi... Vis mer
I saw results after one use. But what was surprising were the side benefits. Im not a doctor and can only give my personal experience. The micro pulses helped my facial lymphatic drainage and also... Vis mer
4,0
Bra
427 anmeldelser
Har svart på 62 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I would give Renewa Skin zero star if…
I would give Renewa Skin zero star if there’s such option. First of all, they fraudulently charged my credit card when I tried to abort an order on line. That’s when the screen said the order was not confirmed unless watching the promotion video. Even after I called to cancel the order because the credit card was charged, they still danced around the issue. As it turned out the order fulfilled by a Chinese company. Renewa Skin claimed the package had been sent w/ a tracking link. So it took two weeks to get the package and I had to use a traceable shipment to return the package to a guy in LA. Needless to say, I have to pay for the shipping. Ironically, Renewa Skin wants customers to follow the return procedure, but they don’t actually follow that. There was no packing list or receipt in the package, how can customers return those with the product? The worst part is after all said-and-dones, Renewa Skin wouldn’t refund you until 15 business days after they receive the return package. If this not a scam, I don’t know what else is.
17. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
We’re sorry to hear about your experience and understand how frustrating this must have been. We apologize for the confusion around your order, cancellation, and return process, as well as the delays you encountered.
We’d like to review your case to ensure everything was handled correctly. Please reach out to us directly with your order details so we can assist further and make this right.
Ej the representative was fantastic
Ej the representative was fantastic. He was patient and very professional and very helpful with the problems I first had. He waited on hold for me as I got a hold of my bank to address an issue and then he even gave me a discount on the original price I was going to pay. I recommend them to anyone.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear EJ was able to support you with such patience, professionalism, and care. Going the extra mile, like staying on the line and helping resolve things with your bank, is exactly the level of service we strive for.
We truly appreciate your recommendation and your trust in us!
Not good
Not good. I felt either shocks or stings beneath each eye while using this product so I only used it twice. Read the return policy. Many hoops to jump through for full refund. They offer a partial refund with no requirement to return product.
15. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for sharing your experience. We’re sorry to hear the device felt uncomfortable to use, that’s certainly not the experience we want for our customers.
We also understand your concerns regarding the return process. Our goal is to provide clear options and fair resolutions, but we appreciate your feedback and will continue working to make this easier and more straightforward.
If you’d like, please reach out to us directly so we can review your case and assist you further.
Thank you EJ
Thank you EJ, you made my return very simple.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your kind words! 😊 We’re so glad EJ was able to make your return process simple and smooth. We truly appreciate you taking the time to share your experience!
EJ was the one who took my order over…
EJ was the one who took my order over the phone he was very polite and knowledgeable. Thank you EJ
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for your kind words! 😊 We’re glad EJ was able to assist you over the phone with politeness and expertise. We truly appreciate you taking the time to share your experience!
I spoke with Riza
I spoke with Riza, and she was very helpful & knowledgable. Really pleasant to talk to.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your kind words! 😊 We’re so glad Riza was able to assist you with helpful and knowledgeable support. It’s wonderful to hear she made your experience pleasant—we’ll be sure to share your feedback with her!
I was hesitant to reach out when my…
I was hesitant to reach out when my device stopped working. I had noticed some bad reviews regarding service when it came to returns/exchanges. However, just the opposite was true! I sent an email to customer service detailing what was wrong with my device and asking for a replacement. The reply came quickly and Matthew kept working with me until we resolved my issue. He was polite and responsive. My replacement is on the way! I am very satisfied with working with the customer service department.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for sharing your experience! 😊 We understand your hesitation, so it means a lot to hear that Matthew was able to turn things around and provide the support you needed. We’re glad he stayed with you every step of the way and helped resolve the issue quickly.
We truly appreciate your trust and are happy to hear your replacement is on the way. Thanks again for your kind words! 💛
5 star service
Unfortunately, I was unable to keep my products that I had just ordered due to a dermatology situation. I never opened them!
EJ sent a prompt reply with information on how to return. I am so appreciative of his help and response! Great customer service!!
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for sharing your experience! We’re sorry to hear about your dermatology situation, but we’re glad EJ was able to respond promptly and guide you through the return process.
We truly appreciate your kind words about our customer service and are grateful for your trust. Wishing you all the best! 💛
Don't do it!
Don't do it!
They charge you and then don't send the merchandise!!!!!
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
We’re very sorry to hear about your experience and understand how concerning this must be. Please know that all orders are processed and shipped, but delays or delivery issues can sometimes occur.
We’d like to look into this right away and ensure your order is either delivered or properly resolved. Please reach out to us directly with your order details so we can investigate and assist you as quickly as possible.
Your satisfaction is important to us, and we appreciate the opportunity to make this right.
I received good service when I called…
I received good service when I called in to inquire about my order. Thank you!
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for your kind feedback! We’re glad our team was able to assist you when you called and provide the support you needed. We truly appreciate you taking the time to share your experience! 💛
EJ assisted me and was very…
EJ assisted me and was very professional, prompt and responsive. Although EJ couldn't resolve my problem because there appeared to be a technical issue on the website where no matter what address I put in, I received a message that you could not deliver to the address. EJ offered an additional $10 discount for the inconvenience, but I couldn't use it because I couldn't get the order to go through. I had decided to give up, but was very impressed when I received a call from Risa in your customer service because she could see that my order had not been completed. She processed my order manually however I wasn't able to use the additional discount that EJ had given me.
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for sharing your experience! 😊 We’re sorry for the frustration caused by the website issue, that’s definitely not the experience we want for our customers.
We’re glad EJ was able to assist you promptly and offer support, and it’s wonderful to hear that Riza followed up and helped complete your order manually. That level of care truly means a lot to us.
Customer Service was very prompt and…
Customer Service was very prompt and professional to my inquiry providing quick resolution to my request. From a CS perspective I would recommend.
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your kind feedback! We’re glad our team was able to respond promptly and handle your request with professionalism and efficiency. Your recommendation means a lot to us, we truly appreciate you taking the time to share your experience! 💛
Spoke with EJ
Spoke with EJ! He answered all my questions! Very helpful and professional!
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your kind feedback! We’re so glad EJ was able to answer all your questions and provide helpful, professional support. We truly appreciate you taking the time to share your experience!
Happy
I am greatful to the response to my concerns, I find the company is very organized and responsive to customers questions spot on. When I ordered it went well until all of the other items started showing up one after another which I found some what overwhelming, I'm very happy with my choice to keep items rather then cancell as I did and again changed to keep items because there was such a quick reply to my issue! Thank you Kei for your help and everyone else. Now, just excited to receive all my items.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for sharing your experience! We’re glad our team was able to respond quickly and support you through your concerns. We understand how the ordering process can feel a bit overwhelming at times, and we truly appreciate your patience.
We’re especially happy Kei could help make things clearer and give you confidence in your decision. We hope you enjoy your items once they arrive, thank you again for your trust and kind words! 💛
EJ is helpful to the MAX!
EJ seems very anxious to help me with the problem I'm having whereby only one package arrived, and it didn't contain most of the order. I now understand that most of my order was backordered, but I'm still expecting the Face Lift device, 3 bottles of Serum and a couple of free items that were offered with my first order. Thank you for letting me know that the package was backordered.
Sincerely,
Susan L Rinaldi
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your feedback! 😊 We’re glad EJ has been proactive in assisting you and keeping you informed about your order. We understand how confusing it can be when items arrive separately, especially with backorders involved.
Please rest assured that the remaining items—including your Renewa Lift device, serums, and free gifts—are on the way. We truly appreciate your patience and are here if you need any further updates. 💛
This company is a scam
This company is a scam. They are charging for products they don’t have in stock. If you ultimately get the product and are dissatisfied the 100% return guarantee is a lie. They will only refund 50% after you return the product and they “inspect” it. I cannot urge you enough to not deal with this company.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
We’re very sorry to hear about your experience and understand how frustrating this situation must feel. Please know that we take concerns about product availability, refunds, and customer satisfaction very seriously.
Our goal is always to resolve issues fairly and according to our stated policies, and we regret that your experience left you feeling disappointed. We would appreciate the opportunity to review your case and clarify what happened with your order and refund request.
Please reach out to us directly with your order details so we can investigate and work toward a proper resolution. Your feedback is important to us, and we truly want to address your concerns.
Amazing Customer Service
Amazing Customer Service! EJ was efficient, friendly and very responsive. I tried this product and after using for a period of time I didn't see a significant change. I did see a change in my forehead slightly, but not what I'd hoped.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for sharing your experience! We’re glad EJ was able to provide efficient, friendly, and responsive support. That truly means a lot to us. We also appreciate your honest feedback about the product. Results can vary from person to person, but we’re happy to hear you noticed some improvement in your forehead. Thank you again for giving it a try and for recognizing our customer service! 😊
Detailed review as uploaded into the…
Detailed review as uploaded into the BBB site
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for taking the time to share your detailed feedback, Linda!
Dette er Trustpilot
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