Renewa Skin Anmeldelser 427

When I called customer Service this time I spoke with EJ.this time. He was very helpful and kind. I am not happy with the products and I’m asking for a full refund. Will keep you posted if they follow through with what they said. I just want to send everything back and get my money back. The glasses did not function properly. I had contacted the company twice before and they sent me videos didn’t help. They said they would send me a new pair didn’t happen as for the micro needle, lean in infusion absolutely impossible to open. The one I did get opened became discolored. The instructions are not well written and quite small the skin care products really no results whatsoever and I have been using my due diligence to try for two months, let’s see if Customer Service will give me a full refund as promised when I bought these products will keep you posted. Tami

They sent the product in a defective dispenser so I couldn't even try it. I told them I wanted my 100% MBG fulfilled and they said if I opened the product they couldn't guarantee my refund. How else can you try the product if it doesn't come out of the dispenser? I returned the product March 24th and I am still waiting for my refund. This company is a SCAM! They will do anything not to refund your money.

I am writing my 3rd and final review. Renewa finally put a responsive CSR on my case and he did refund my purchase price in a timely manner. I don't know what happened with the first CSR that was handling my issue, but the manager that took over my case was professional and courteous and was able to follow through on the company's promises of customer satisfaction.

I used this product and was beg to see results after a few day. Unfortunately the vibration quit working but the customer service department is sending me a brand new one. I'm pleased with the product.

Mathew was very helpful when others were not to nice and telling me i could not return my item within 90 days. Very nice person to speak to and under stands your problem.

Hi my name is Dora. I bought a Renewa lift this winter. I was enjoying the calming effect the treatments had on me. I used it faithfully every morning. After a while I noticed a problem with the hand held machine so I contacted the company. A very nice young man name Matthew was kind enough to look into my issue and without any hassles has told me they are sending me a replacement. Thank you again for helping me out and I will continue on my venture with improving the look of my skin.

Unfortunately my order ehich was placed end of Nov 2025 , was not delivered .Carrier didnt pick up the package. Waited long time but finally it was clear that it will not be shipped and I had to cancel my order.
From customer support team , Kei,responded quickly about all the issues and followed the cancelation and refund process successfully.
I want to thank her for her efforts personally.I have finally received the refund within this week.

I ordered two products from Renewa and I had to return one of them. I talked with Stephen on the phone and he made the return process so easy for me. The company responds quickly to any inquiries.

First off, it took me roughly 8 weeks to receive the Renewa/Skin micro-infusion system. I had to reach out twice as they will not inform you of delayed orders voluntarily. Once I received the product, I have 12 vials of serum and 4 of the micro needle heads. You're only supposed to use the needle head once! So, I have serum that I cannot use. Why would a company sell something customers can't use? Makes no sense. Used the product once so far. Of, course there are no immediate results like the marketing suggests however, I'm will to give it a couple of uses to make that determination. I won't reorder the product due to the horrible shipping time and being sold a product that I have no way of using due to ratio of needle heads to serum.

It's easy to use and takes only a few minutes to do

I’ve used the serum and the skin device for my face a few times already and it’s made my skin feel great and I’ve already noticed an improvement. I’m happy I purchased it, definitely worth the money!!!

My order has not arrived. I did receive an item included with my order but part of it was missing. I spoke with EJ and he will send missing order right away. He said my order would be sent in 7 days. EJ was nice and helpful. I just hope I haven't been scammed. I am not able to open any attachments and my antivirus says its malware and a scam.

This company uses fraudulent business practices including creating orders with customer information that was deleted and never submitted. After months of useless communication with customer service a BBB complaint was opened. Suddenly a supervisor became involved who thought they had the upper hand and tried to get me to comply with their wishes for their sake-seemingly unaware they had no bargaining power whatsoever due to their own fraud committed against me.

You are liars and will reap the reward of your ways.

I had an order that came with one of the products missing. EJj answered immediately, even though it was a weekend, and apologized for the delay, and said s/he would get to the warehouse an put it as a top priority. S/he said to expect it in 3 to 5 business days, and if it did not show up to contact them immediately. I find thi to be great customer service, that they cared about getting my order right, and the promptness with which I was answered.
Thanks so much, EJ with Renewal skin

Kelly Mahan Jaramillo

Michelle took very good care of me and my problem with my shipment. When I called I was not a happy camper, but Michelle made sure before I hung up, my order would be taken care of.

EJ was wonderful in helping me get my order corrected! He answered phone calls and emails, and got my problem solved! Wonderful customer service agent!
Thank you EJ!

Compré un dispositivo de renewal skin en Costa Rica hace tres meses ( a mediados de enero) y nunca llegó. Cuando reclamo al correo o al WhatsApp, después de mucho insistir me dicen que tuvieron un problema en la aduana y que no pueden hacer nada para resolverlo. Tampoco me devuelven el dinero. Tienen demasiadas inconsistencias en las respuestas y al final uno pagó y ellos retienen el dinero. Entre las excusas que han dado dijeron que la persona que atiende por WhatsApp no trabaja para ellos, sin embargo esa persona tiene todos mis datos ( nombre, teléfono, No. de orden y demás ). Son un peligro para los consumidores y los datos personales y creo que son una estafa. Perdí 114 dolares.

Ej was very patient with me. Our phone connection was bad on my end and he just kept trying to get the info,
I am surprised that they are going to replace the unit and I don't have to send the non working one back. He said it would be sent within 7 business days,

While I am not able to write a review on the full use of the product because I’ve been unable to use most of it (only provided with four needle components while provided with 10 bottles of serum), I would like to comment on the excellent customer service that EJ provided. I placed my order at the beginning of February and was offered a 50% refund because of the issue of not enough needle components being provided (you can’t reuse needle components and there is no option to purchase more needle components), it took a month from the time EJ inputted my 50% refund to when I received my refund but EJ kept on it in order to make sure I received it. For that, I’m grateful.