Tryilluminate Anmeldelser 

489
•
TrustScore 3 av 5

3,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I have been writing to them since the 8th September 2026 regarding a light I received as a result of a promotion where i posted a review. I was asked to choose the light and did so. Upon receipt it... Vis mer

Vurdert til 2 av 5 stjerner

Allot of hype, but the reality is these lights need weekly or twice weekly charging. They come on for about 20 seconds and then go off if they don’t detect movement like when your chopping (not partic... Vis mer

Vurdert til 5 av 5 stjerner

First off, these are the best performing motion lights I have bought! Hands down. First bought them for our apartment and then bought several more once we moved into our new house. The illuminateStri... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Perfect lights for my new kitchen! They fit nicely under the cabinets with the magnet pads for easy removal for charging. A couple of the magnets came off after a while, but some double-sided tape g... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Lampeforretning

Skrevet av virksomheten

the home of the best rated LED motion sensored strips. Modern Interior Design, with no complexity. #tryilluminate


Kontaktopplysninger

3,2

Middels

TrustScore 3 av 5

489 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 14 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,2

Alle anmeldelser

(489)

35 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Very easy to install

Very easy to install, plus the battery in each light, once fully charged, lasts a reasonable time before recharging.

2. januar 2023
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Svar fra Tryilluminate

Thanks for your time leaving us a positive review! WE will continue to be better!

Vurdert til 5 av 5 stjerner

This is a fantastic company

This is a fantastic company. There is great customer support from beginning to end. Jillian was very informed and goes the xtra mike for the customer. The lights are fantastic and look really good. Thanks
Jillian for your time.

24. mars 2023
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Svar fra Tryilluminate

Wow! This will definitely draw a smile on Jillian seeing your glowing praise! Glad that you are happy with our products and service. We will continue to be better!

Vurdert til 5 av 5 stjerner

Great customer service!

I was unhappy with the initial product I received, the “bottom of the line” version of strip lights. But illuminate’s customer service rep, Jillian, was fantastic and helped me get some lights I am now very happy with. Thank you, Jillian!!!!!

9. januar 2023
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Svar fra Tryilluminate

Thanks for the 5 stars! We are happy that your concern was addressed! Your feedback was shared to the team and Jillian was ecstatic of your kind words! We really appreciate it.

Vurdert til 4 av 5 stjerner

I lOVE the under cabinet lights

I lOVE the under cabinet lights! It’s exactly what we needed in our kitchen. We use the motion sensor and it is perfect. I was having to recharge them every couple days though. I talked to customer support and they have been very helpful.

21. mars 2023
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Svar fra Tryilluminate

Hi Lisa! Glad that you are happy with how the products works! We are continuously trying to improve the battery life of the light, thanks for the thoughts!

Vurdert til 5 av 5 stjerner

Luminaire beau et de qualité

Je suis très contente de mon luminaire.Livraison un peu longue mais cela valait la peine d’attendre.
Cela correspond à mes attentes, éclairer mon petit espace cuisine sans travaux. Installation rapide .Produit beau et de qualité.

19. mars 2023
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Svar fra Tryilluminate

Merci beaucoup pour vos commentaires positifs! Nous sommes heureux de vous avoir comme client et de voir que vous appréciez les lumières !

Cela nous rend incroyablement heureux de savoir que nous avons pu vous aider à réaliser le look de votre cuisine. Nous continuerons à travailler dur pour vous offrir une excellente expérience

Vurdert til 5 av 5 stjerner

I made a mistake in my order and ended…

I made a mistake in my order and ended up ordering twice. I decided to keep both orders and thought I qualified for the 15% for ordering more than 4 lights. When it was explained to me that I ordered two of one style and one of the other I realized I made a second mistake on my original order. Since the lights had not shipped they were able to correct my mistake and now I have 4 new lights coming to go along with the 6 I already have. We love the lights, over time we have figured out the charging schedule and we love the customer service. Great company to deal with.

14. mars 2023
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Svar fra Tryilluminate

We really appreciate your time sharing a narrative on how our team addressed your concern. Really thankful for helping to share the word about how we take care of our customers! This review really made our day!

Vurdert til 5 av 5 stjerner

Great product

Great product, great service. We love the lights in our kitchen and was really pleased when they replaced one (stopped charging) outside of the warranty period.

10. mars 2023
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Svar fra Tryilluminate

Thank you for your review, we’re so glad to hear that you're happy with the lights and how our team assisted you in getting it replaced.

Vurdert til 1 av 5 stjerner

ABOMINABLE

ABOMINABLE, colis jamais reçu, meme pa remboursée ils ne répondent pas à mes mails et me mentent depuis le départ. Aucun lien de suivi. Ça fait 1 mois que je me bat avec eux, après mon paiement.
ARNAQUE

1. mars 2023
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Svar fra Tryilluminate

Nous apprécierions vraiment que vous puissiez nous fournir votre numéro de commande afin que nous puissions vérifier l'état de votre commande ainsi que pour vérifier ce qui aurait pu causer l'absence de réponse par e-mail.

Vurdert til 2 av 5 stjerner

Low lasting battery charge

The positives:
- I like the sleek design
- very easy to install
- I have the warm light and it gives off a nice light

The cons:
- The battery charge does not last long, especially if you have it on the non-motion sensor.
- I have most of the lighting as under cabinet in my kitchen. I put them on for a party for nice ambient lighting. The lights died within 3-4 hours of use.
- When I use motion setting for my closets, the battery lasts a few weeks.

I wish the battery charge could last longer. I feel like I am constantly charging each light.

4. desember 2022
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Svar fra Tryilluminate

Please know that if you will set it on "Sensor Mode" it may last up to 2 weeks before recharging. However, With heavy usage and or if it will be set on always-on mode, it can drain in a matter of 5 to 6 hours as its purpose was to be on for short bursts of time. Our Customer Happiness Support will reach out to you.

Vurdert til 2 av 5 stjerner

Pretty, but short charge life

The design is nice and easy to install, but the charge doesn’t last long. Constantly charging it. Not worth the money.

3. desember 2022
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Svar fra Tryilluminate

Please know that if you will set it on "Sensor Mode" it may last up to 2 weeks before recharging. However, With heavy usage and or if it will be set on always-on mode, it can drain in a matter of 5 to 6 hours as its purpose was to be on for short bursts of time. Our Customer Happiness Support will reach out to you.

Vurdert til 1 av 5 stjerner

Stopped working after 7 months!

I was waiting for this item for over two months. When it finally arrived the product was very cheap plastic looking. The light stopped working after 7 months. The only contact email "try illuminate support" email address on their website ignored all my requests/emails. This product was suggested to me by Instagram and I would never buy it again as I feel like I was scammed.

24. februar 2023
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Svar fra Tryilluminate

Hi Kamila! We made sure to attend to all inquiries. I hope you don't mind providing us the order number so we can help you further?

Vurdert til 5 av 5 stjerner

This company is really great!

This company is really great! What makes them great is their honesty and ethical transparency. AND, the quality of their products. When there were delays with delivery, they let me know right away and were available to communicate. I was not able to receive the items myself for personal reasons and had to cancel my order. But I had a lot of communications with them. Most companies do not take the time they've taken and the actions they've taken to live up to ethical standards, I really respect that in this company.
I was able to personally view and see the under cabinet items at a friend's house located in northern New Mexico. They are stellar! The quality is high grade--not like those cheap things that plug in or require batteries. I will definitely come back to order again. They stand by their products, but if a customer has issues, they listen and attend to it. Thank you illuminate! I will see you again!

23. februar 2023
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Svar fra Tryilluminate

Thank you for the kind words. We are all delighted that you had such a great experience interacting with our customer support. We understand how rewarding it can feel when your problem is solved, and we are glad we were able to accomplish that for you. We will definitely relay the message to the rest of the team.

Vurdert til 5 av 5 stjerner

Brillant Company

Hello, We think that this company couldn't be more helpful. One of our lights stopped working properly after two years of us purchasing the product.
Obviously the warranty had run out, but as a one off they replaced the product for us.
Even in the passed they have sent us magnets free of charge. BRILLIANT

15. februar 2023
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Svar fra Tryilluminate

We’ll make sure we pass your kind words along the representative who assisted you who we know will be delighted to read your comment! We’re pleased that we're able to provide you with exceptional service!

Vurdert til 5 av 5 stjerner

Love the lights

Love the lights! Really great customer service as well. Prompt to reply and quick to solve the issue.

3. februar 2023
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Svar fra Tryilluminate

Thanks for giving us 5-star review! We are happy to know that we met your expectations!

Vurdert til 1 av 5 stjerner

Performance inconsistent

I have 3 lights under kitchen units, all set to auto. Some turn on as I walk past, some don't, even after charging. It's not a great look, when there is no consistency with the performance. Really terrible battery life too. on some occasions, one of the strips will last way less time than the others even though I've always charged them the same time since I got them. I've had a replacement sent, and it's just as bad. Real shame as they do look great.

5. oktober 2022
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Svar fra Tryilluminate

Hi there Rachael! I am sorry if you are having an issue with the lights. We'd like to know more about your concern. Can you please provide us your order number?

Vurdert til 5 av 5 stjerner

Great product and great customer…

Great product and great customer service! Highly recommend!!

1. desember 2022
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Svar fra Tryilluminate

Hey there Paul! Happy to know that we delivered good service to you! Get in touch with us if you need further assistance!

Vurdert til 2 av 5 stjerner

Nice idea but they don’t work half of…

Nice idea but they don’t work half of the time and require far too much charging.

31. januar 2023
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Svar fra Tryilluminate

Hi there! Battery life depends on how it will be used. If you will set it on "Sensor Mode" it may last up to 2 weeks before recharging. However, With heavy usage and or if it will be set on always-on mode, it can drain in a matter of 5 to 6 hours as its purpose was to be on for short bursts of time. Someone from our team will get in touch with you to get more details about your concern.

Vurdert til 5 av 5 stjerner

Great Product / Great Service

I have the original Illuminate and Illuminate strips. I use them all over the house, under sinks, deep storage cabinets and closets, as well as extra light for detailed projects. Probably my favorite accessory to spruce up an older house.

1. februar 2023
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Svar fra Tryilluminate

We really appreciate you taking the time to share your feedback and being so open with us. We are glad that you are happy with your purchase!

Vurdert til 5 av 5 stjerner

Really Excellent Product and Service

Really excellent product - I have now bought 5 of their Illuminate strips. They are very easy to install and use, and totally reliable; good value for money in my view. I've started getting them as presents now.
I had a problem with my last order and they couldn't have been more helpful and quick in sorting it all out.
I definitely recommend them.

8. januar 2023
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Svar fra Tryilluminate

Thanks for supporting our business, it truly means a lot to our team! Glad that our Customer Happiness was able to deliver the expereince you deserve!

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

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