Super easy to get our foreign cash. Ordered on-line, then able to pick it up in Whangarei. There was no line when we went to pick it up, and the person helping with the transaction was friendly and he... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I ordered my foreign currency online which was easy to do from the website and I was reminded that my order was ready to be picked up. The person whom I collected it from was super helpful and polite... Vis mer
Selskapet har svart
It was easy for me even as a pensioner to order funds online. The options as to where I could pick up and the date I selected to pick was fantastic. When my funds arrived at my designated place I not... Vis mer
Selskapet har svart
Staff were very good explaining usage and the advantages of using the card. Very handy card to use when overseas! Travelex sure made our card use easy. Plus topping up thru the app is very straightfor... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Skrevet av virksomheten
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Kontaktopplysninger
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, New Zealand
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4,5
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Online is easy
Online is easy, efficient, lower cost and reliable. Very smooth process but takes a few days. Pick up can be local.
12. juli 2026
Svar fra Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Svar fra Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Easy to order and arrived quicker than…
Easy to order and arrived quicker than scheduled. Staff was friendly and provided excellent service.
However, it would be better to have the place inside the store rather than in open area like Albany Branch.
12. juli 2026
Svar fra Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Rate not that great
I liked the convenience of using it as it was accepted most places apart from one of the supermarkets I went to.
I was disappointed that the rate given of 79c was not that great as if I used my own debit card it was 83c. Being a BNZ customer I thought there was a better rate but I think what I got was what any non BNZ customers would have. I was also told there were no fees for withdrawal from an ATM and I was charged $7.50. Overall I don’t think I saved anything by using this card and perhaps would have been better off with my debit card with the rate difference.
12. juli 2026
Svar fra Travelex NZ
Thanks for taking the time to leave a review. We’re always trying to improve, so we really appreciate you highlighting areas where we can do better. Safe travels! Kind regards, Online Support Team.
Terrible experience I am still trying…
Terrible experience I am still trying to close my card, several hours spent waiting on phones. Apparently I have to call back again !! Because I have pending payments (I do not!!) worse card help experience, cant hear person on phone and cant do via email why not?!
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Travelex NZ
Hi, thank you for your feedback. Unfortunately, we do not hold customer information regarding the Travel Money Cards we would suggest for you to, please contact Card Services directly, either by email (cardservices_prepaid@mastercard.com) or by phone (0800 447 270). If required, a list of international numbers can be found here: https://www.travelex.co.nz/travel-money-card/contact#IPN. Please also look at our FAQ’s Page: https://www.travelex.co.nz/travel-card/travelex-money-card-faq for further help and guidance. Kind regards, Online Support Team
Svar fra Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
I like how easy it is to top up from…
I like how easy it is to top up from credit card, but fees are high and currency exchange rates are very low. I would use wise if they didnt have a withdrawal limit
10. juli 2026
Svar fra Travelex NZ
Thanks for taking the time to leave a review. We’re always trying to improve, so we really appreciate you highlighting areas where we can do better. Safe travels! Kind regards, Online Support Team.
Everything went smoothly from start to…
Everything went smoothly from start to finish. All paperwork was accepted money counted in front of me paperwork perfect from myself and staff member.
8. juli 2026
Svar fra Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Easy to book exchange
Easy to book exchange , but takes a long time at the airport to pick up.. Usually only one person on the counter, then you have to wait ages
10. juli 2026
Svar fra Travelex NZ
Hello, and thank you for the 4-star review! We’re thrilled to have been a part of your journey and hope to keep improving so we can earn that final star next time. Safe and happy adventures ahead. Kind regards, Online Support Team.
Very happy with the process.
Very happy with the process to get our travel funds in cash. Easy to complete. Thanks
23. juni 2026
Svar fra Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
Happy traveller
Love that I could get the card on the spot and very easy to use overseas and the instant ability to top up the card. Only negative is, I think a better exchange rate could be offered. Thanks
10. juli 2026
Svar fra Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
No one answered the phone when I called…
No one answered the phone when I called
The phones were completely unmanned
7. juli 2026
Svar fra Travelex NZ
We’re extremely sorry for the inconvenience you’ve experienced. Please send us the details at RetailCSCAust.NZ@travelex.com so we can follow up and put it right for you. Kind regards, Online Support Team.
Found it really easy and convincing to…
Found it really easy and convenient to use while traveling. Easy to top up if needed
9. juli 2026
Svar fra Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Very easy to order money online
Very easy to order money online. Received an email when the money was ready.
9. juli 2026
Svar fra Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
The teller in the new plymouth Branch has…
The teller in the new plymouth Branch has been extreamly helpful I have been into the branch 3 times in the last fortnight and he has been most helpful, explaining how a travelex card works, and letting me know when he would have some of the currency I required for our trip
9. juli 2026
Svar fra Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
What a hopeless system
What a hopeless system. Forget going to paper plus, the staff have no idea what they are doing. Stick with an official travelex outlet.
7. juli 2026
Svar fra Travelex NZ
Thanks for taking the time to share your experience. We’re sorry it wasn’t quite what you expected. We always strive to make things as smooth as possible, so we’ll take this feedback on board. Safe travels! Kind regards, Online Support Team.
Agent was great and super helpful
Agent was great and super helpful. I collected my order but requested if I could add to it, and there was no issue and it was very easy.
6. juli 2026
Svar fra Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Svar fra Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
I found it very easy to navigate the…
I found it very easy to navigate the website to get what I wanted, and the communication was great.
8. juli 2026
Svar fra Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Professional ++
The service was clear and efficient. The guy at the Sylvia Park kiosk was very friendly. As always excellent.
8. juli 2026
Svar fra Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.