Very poor experience. Their promotional material and in‑branch staff claim “no ATM fees”, but this is simply not true. I was charged despite their assurances, and the gap between what they advertise a... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Me and my friend have had a terrible experience with Travelex. At Christchurch airport they messed up my friends set up of the app and when we got to Australia she could not top up the card on the app... Vis mer
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I had phoned through to the Waikanae Travelex before driving 55kms. My queries were throughly explained and the currency in denominations I needed to purchase were on hand and offered to put on hold... Vis mer
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Ordering on line was easy, picking up the various currency was seamless as well, although I would have rathered had the money counted not directly on the top counter in front of me, whilst other peopl... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Skrevet av virksomheten
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Kontaktopplysninger
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, New Zealand
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4,5
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Everything went smoothly from start to…
Everything went smoothly from start to finish. All paperwork was accepted money counted in front of me paperwork perfect from myself and staff member.
8. juli 2026
Easy to book exchange
Easy to book exchange , but takes a long time at the airport to pick up.. Usually only one person on the counter, then you have to wait ages
10. juli 2026
Very happy with the process.
Very happy with the process to get our travel funds in cash. Easy to complete. Thanks
23. juni 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Happy traveller
Love that I could get the card on the spot and very easy to use overseas and the instant ability to top up the card. Only negative is, I think a better exchange rate could be offered. Thanks
10. juli 2026
Svar fra Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Me and my friend have had a terrible…
Me and my friend have had a terrible experience with Travelex. At Christchurch airport they messed up my friends set up of the app and when we got to Australia she could not top up the card on the app. She rang help line who were useless, asking her to try things requiring a text sent to her phone. We had aussie sims in and so she did not get it. Awfull waste of time. I am annoyed as exchange rate was so low a total rip off by Travelex, much cheaper elsewhere. I am getting a wise card.
9. juli 2026
Svar fra Travelex NZ
Thank you for bringing this to our attention. We’d like to put things right, please drop us an email at RetailCSCAust.NZ@travelex.com, and we’ll investigate it. Thanks, safe travels! Kind regards, Online Support Team.
No one answered the phone when I called…
No one answered the phone when I called
The phones were completely unmanned
7. juli 2026
Svar fra Travelex NZ
We’re extremely sorry for the inconvenience you’ve experienced. Please send us the details at RetailCSCAust.NZ@travelex.com so we can follow up and put it right for you. Kind regards, Online Support Team.
Found it really easy and convincing to…
Found it really easy and convenient to use while traveling. Easy to top up if needed
9. juli 2026
Svar fra Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Very easy to order money online
Very easy to order money online. Received an email when the money was ready.
9. juli 2026
Svar fra Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
The teller in the new plymouth Branch has…
The teller in the new plymouth Branch has been extreamly helpful I have been into the branch 3 times in the last fortnight and he has been most helpful, explaining how a travelex card works, and letting me know when he would have some of the currency I required for our trip
9. juli 2026
Svar fra Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
What a hopeless system
What a hopeless system. Forget going to paper plus, the staff have no idea what they are doing. Stick with an official travelex outlet.
7. juli 2026
Svar fra Travelex NZ
Thanks for taking the time to share your experience. We’re sorry it wasn’t quite what you expected. We always strive to make things as smooth as possible, so we’ll take this feedback on board. Safe travels! Kind regards, Online Support Team.
Agent was great and super helpful
Agent was great and super helpful. I collected my order but requested if I could add to it, and there was no issue and it was very easy.
6. juli 2026
Svar fra Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Svar fra Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
I found it very easy to navigate the…
I found it very easy to navigate the website to get what I wanted, and the communication was great.
8. juli 2026
Svar fra Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Professional ++
The service was clear and efficient. The guy at the Sylvia Park kiosk was very friendly. As always excellent.
8. juli 2026
Svar fra Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Svar fra Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Svar fra Travelex NZ
Hi, and thank you for the stellar review. Knowing we’ve helped make your travel money a breeze has us over the moon. Wishing you smooth journeys and exciting adventures ahead. Safe travels! Kind regards, Online Support Team.
Very poor experience
Very poor experience. Their promotional material and in‑branch staff claim “no ATM fees”, but this is simply not true. I was charged despite their assurances, and the gap between what they advertise and what actually happens feels extremely deceptive. This kind of misleading information erodes trust, and I would not recommend them based on my experience. When we escalated this after paying around $40 in these charges we were told it’s in their terms and conditions (in very small print) which we received after the original transaction. So I guess it’s ok to claim false information, if you hide in the t’s & c’s. Please be careful when signing up for the money-cards.
12. desember 2025
Svar fra Travelex NZ
Hi Sandra, we do not charge ATM fees but individual ATM's may have their own charges. Kind regards, Online Support Team.
Was unable to use online when wanting…
Was unable to use online when wanting to book tickets for attractions, why is this?
7. juli 2026
Svar fra Travelex NZ
Thank you for bringing this to our attention. We’d like to put things right, please drop us an email at RetailCSCAust.NZ@travelex.com, and we’ll investigate it. Thanks, safe travels! Kind regards, Online Support Team.
My order was there ready to collect
My order was there ready to collect, I did find there was a customer in front of me and boy did it take such a long time ⌛️ I think she was signing up but it did become ridiculous.
23. mai 2026
Svar fra Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Svar fra Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Dette er Trustpilot
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