TrainSplit consistently offers the best fares and the biggest savings. What makes it more remarkable is that when I have needed to change or amend a ticket it’s actually a person that helps you rat... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Outstanding service and patience from Pam. Due to plans changing minute to minute I had to change travel plans and then also got replacement ticket dates all wrong too. Pam sorted it all quickly a... Vis mer
Selskapet har svart
Really easy to use but you do need to make notes of the times to ensure you've got enough time to make connections! Take screenshots as you go if you want to look up a few options. It's not alwa... Vis mer
Selskapet har svart
I have used Trainsplit customer service several times - cancelled trips, mistake in bookings and industrial action all involving some kind of refund or rebooking. On all occasions they have been prom... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Trainsplit.com is dedicated to saving you money on train tickets. By simply splitting your train journey across two or more train tickets, you can save money on your next trip. Thousands of people are now enjoying affordable train travel thanks to TrainSplit.
Kontaktopplysninger
Raileasy, 10 Station Parade, E11 1QF, London, Storbritannia
- customer.support@trainsplit.com
- trainsplit.com
4,7
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Tony dealt with my refund quickly and…
Tony dealt with my refund quickly and efficiently
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We're over the moon to hear that you gave us a 5-star rating! Thank you for choosing us. ~Tony
Excellent customer service received…
Excellent customer service received when contacting them for a refund - emails were quickly answered, even on a Sunday.
3. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We're over the moon to hear that you gave us a 5-star rating! Thank you for choosing us. ~Tony
CUSTOMER SUPPORT AT IT'S VERY BEST
I booked a return ticket and realised I had clicked on the wrong outward train. I emailed Customer support and asked if I could change the ticket. Got a reply from a gentleman called Tony who defined what 'customer support' should be. He was extremely helpful and solved my problem in minutes and got my new ticket all sorted. 5 stars NO, I WOULD GIVE 10 STARS!!!
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that you had a great experience. ~Tony
Mike was amazing at explaining and…
Mike was amazing at explaining and resolving my problem - he couldn't have been more helpful!
Great customer service.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Fantastic customer service
Quick response, courteous and efficient. Could not ask for more from this great customer service. Other companies should learn from trainsplit
19. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Very impressed by great customer…
Very impressed by great customer service from Adam at Trainsplit who answered my queries very promptly and with understanding.
Great service. Many thanks.
N
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We're thrilled that you've had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
An excellent experience
I had an excellent experience with them.
They managed to save me a significant amount of money compared to other options, which was already a great start. What really stood out, though, was their customer service.
The team was incredibly knowledgeable and took the time to answer all of my questions in detail. They were also very friendly and approachable, which made the whole process smooth and stress-free. Whenever I needed help, they were quick to respond and went above and beyond to make sure everything was sorted.
Overall, I couldn’t be happier with the service I received. I’d highly recommend them.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Purchasing Tickets
I found the experience of purchasing tickets pleasant and simple to follow. was also more than happy with the price I paid.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We're very happy to learn of your positive experience with us. Thanbk you very much for your review. ~ Jonathan
This service is easy to use and savExcellent Service!es…
This service is easy to use and saves me a considerable amount of money when buying my rail tickets. Their customer service is excellent. I had a small issue with the website when buying my tickets today. I wrote to them about this and I received a prompt, courteous and helpful reply from their representative, Jonathan. Thank you and well done Raileasy!
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We're delighted to learn that you had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Lost tickets
Jonathan retrieved my tickets when I had mistyped my email address. Excellent rapid service. Thank you.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
What amazing Customer Service from…
What amazing Customer Service from Trainsplit. I have been dealing with the company for some time, but today was my first need to contact them with a query regarding a refund that could not be answered on their website.
Within minutes, not only had I received a reply from them, but they had also gone ahead and processed the refund.
Outstanding service. Thank you.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Disgruntled
I have used Trainsplit a number of times and have been happy. However, I now want a refund as I have COVID and cannot travel. There is no telephone number and apparently on line Covid not a valid reason!! All I want is to speak to someone.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We are genuinely sorry to hear that you felt the need to leave a negative review, I am not able to locate any correspondence from you.
Our dedicated team is committed to delivering efficient and effective support, and we believe that email communication enables clear documentation and prompt resolution of your enquiries. So that we can investigate this further for you. Please can you email customer.support@trainsplit.com along with your booking reference number.
Excellent price and service
Excellent service, cheapest tickets, 10/10 customer service.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We're thrilled to learn off your fantastic experience with us, and we really appreciate your positive feedback. Thank you for your 5* review! ~ Jonathan
Thank you Jonathan!
Jonathan from the customer service team in particular was so incredibly helpful and polite and helped solve my issue speedily and without any problems. He also helped to clarify any questions I had and overall turned a very stressful mishap into a very pleasant interaction
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We're really happy to learn that you had such a wonderful experience with us. Thank you for your 5* review! ~ Jonathan
Excellent customer service
Excellent, speedy response to my query and refund processed promptly.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
Your kind words have made our day. Thank you so much for your 5* review! ~ Jonathan
Excellent way of buying train tickets
Simple to use, with good savings over conventional booking methods. Easy to choose from several options given for routes, times and changing trains.
Strongly recommended
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We're thrilled to learn that you've had such a fantastic experience with us. Thank you for your 5* review and positive feedback! ~ Jonathan
Nicely simple and quick!🙂
Nicely simple and quick!🙂
John
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We're over the moon to hear that you gave us a 5-star rating! Thank you for choosing us. ~Tony
Efficient, professional customer service.
Quick and knowledgeable support after an issue caused by my not paying close enough attention to the small print.
Refunded tickets with clear advice provided by Adam from the customer services team.
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Trainsplit
Great correspondence.
Kept me up to date on the process.
Resolved the matter quickly and efficiently
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Great Customer Service - Totally helpful
The help and responses i have received have been fast and comprehensive a it has been a pleasure to deal with this company.
I made a mistake booking tickets and with-in two hours using e mails to Customer Services the issue was resolved.
I am a senior citizen and this company provided understandable e mails that totally guided me through the actions needed. I am not an internet user particularity, so i thought is would be time consuming and a bit daunting, but it was none of these due to the help i received. 5 STARS
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We're absolutely delighted to learn that you've had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.