TrainSplit consistently offers the best fares and the biggest savings. What makes it more remarkable is that when I have needed to change or amend a ticket it’s actually a person that helps you rat... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Outstanding service and patience from Pam. Due to plans changing minute to minute I had to change travel plans and then also got replacement ticket dates all wrong too. Pam sorted it all quickly a... Vis mer
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Really easy to use but you do need to make notes of the times to ensure you've got enough time to make connections! Take screenshots as you go if you want to look up a few options. It's not alwa... Vis mer
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I have used Trainsplit customer service several times - cancelled trips, mistake in bookings and industrial action all involving some kind of refund or rebooking. On all occasions they have been prom... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Trainsplit.com is dedicated to saving you money on train tickets. By simply splitting your train journey across two or more train tickets, you can save money on your next trip. Thousands of people are now enjoying affordable train travel thanks to TrainSplit.
Kontaktopplysninger
Raileasy, 10 Station Parade, E11 1QF, London, Storbritannia
- customer.support@trainsplit.com
- trainsplit.com
4,7
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Efficient refund process
After an abandoned journey yesterday, my refund was organised within twenty four hours. Pamela could not have been more helpful or efficient.
13. august 2026
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Svar fra Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Extremely helpful issuing refunds after…
Extremely helpful issuing refunds after some mistakes in booking. Couldn't be more pleased!
13. august 2026
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Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that you had a great experience. ~Tony
Bad customer experience from Tony
I searched for return journey to Leeds from Scunthorpe to take my son to the children's hospital for a check up for his autoimmune disease as he is under Leeds liver specialist.
When it brought a list up it was showing return and single journeys, little did I realise 🙄
When we was on the train from Doncaster I soon realised and contacted Train Split for me to get a very snotty email from them.
Hi Kevin,
Booking reference, E-ZBSRVG58A
Thank you for getting in touch.
The above booking was for a one way journey from Scunthorpe to Leeds. There was no return journey searched for the journey.
You would need to make a new booking for the return journey I'm afraid.
Kind regards,
Tony
The TrainSplit Customer Support Team
Office Hours;
I then replied to this email
Tony,
I know I would have definitely searched for a return journey — I'm not that daft. Why on earth wouldn't I have searched for a return when I travel on trains most days?
Your response feels as though you're simply pointing the finger rather than trying to help. You don't know anything about my circumstances, yet you've assumed the mistake was mine without properly considering the issue I've raised.
I'm very disappointed with the lack of understanding and willingness to assist in resolving this matter.
Thanks,
Kevin Wilson
Surprisingly enough I never received an email back which was so unprofessional of Tony not to reply after he sent me a rather snotty email.
I will never use this company again unless it genuinely works out cheaper than Trainline which it rarely does to be honest.
£80 return to Leeds 🙄 thanks!
You could have been a little more helpful!!
12. august 2026
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Svar fra Trainsplit
Hi Kevin,
We have reviewed this carefully, including the original search data, booking record and correspondence, and the information recorded by our system does not support the account given in your review.
Your search on 12 August at approximately 10:28 was for a one-way journey from Scunthorpe to Leeds, for two adults and two children using a Family & Friends Railcard. The underlying search data contains no return journey. Booking E-ZBSRVG58A was therefore created as a one-way journey, at a total cost of £38.81.
To clarify an important point, the TrainSplit app did not change a return journey into a single journey. The recorded search was one-way, the booking created from it was one-way, and the journey presented during the booking and checkout process was one-way. The confirmation screen would also have shown the journey purchased.
Immediately after booking, at 10:28, we sent both a booking confirmation and an e-ticket email to the email address provided. Both were successfully delivered and confirmed the journey purchased.
The TrainSplit app also provides a 15-minute undo facility after purchase, allowing customers to correct a booking made in error. We received your first message at 13:51, more than three hours after the booking was completed and after the tickets had been used.
We appreciate that you remember selecting a return and may well have intended to purchase one. However, we have to distinguish between what was intended and what was actually submitted to our system. The recorded search contains no return journey, and we cannot retrospectively provide a return journey that was not booked or paid for.
We would also like to correct the statement that Tony did not respond to your second email. He replied at 15:09 on 12 August, acknowledged the circumstances surrounding your son’s hospital appointment, apologised that his initial response had come across as blaming you, checked the booking again and explained the position in more detail. Our records show that this response was viewed at 15:10.
Tony’s first response was brief and could have provided more context. We are happy to acknowledge that. However, the information he provided was correct, and his follow-up addressed the concerns you raised.
We understand that finding you still needed tickets for your return journey was frustrating. However, having reviewed the underlying records, we have found no evidence of the app changing your journey or of a return journey being selected and subsequently removed. The search, booking, payment and confirmation records are all consistent with a one-way journey having been selected and purchased.
We are always prepared to acknowledge when something has gone wrong on our side. Having investigated this case, there is no evidence that this was the case here.
The TrainSplit Team
Swift response and refund made right…
Swift response and refund made right away. Very impressed!
12. august 2026
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We're over the moon to hear that you gave us a 5-star rating! Thank you for choosing us. ~Tony
What more could you ask
The Trainsplit customer service has been beyond expectation. They are prompt and on point. I have had some awful experiences with organisations that have no phone numbers to call for customer service and hence my skepticism. However Trainsplit proved me wrong here ... thankfully!
5. august 2026
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We're so pleased to learn of your fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Great customer service
Jonathan from the Customer Service team was incredibly helpful, sorting out my refund straight away. The rebooking process for my new journey was also very easy and quick.
5. august 2026
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Svar fra Trainsplit
Your kind words have really made our day. Thank you so much for your 5* review and positive feedback! ~ Jonathan
I mean, why does anyone go anywhere else?
Trainsplit is my go-to for train bookings for both personal trips and work travel when I'm not forced to buy tickets through a work portal - their user interface is a head and shoulders above the rest, and the peace of mind of knowing that there's no booking fee is great too. Their customer support is excellent, too - shout out to Adam in particular for some recent help with a Railcard - and it absolutely makes me want to recommend them to others! It feels like a company built by people who like trains and the people who travel on them - which is great for train nerds, for sure, but also is just great in general, because they genuinely care about their customers.
3. august 2026
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Svar fra Trainsplit
We're so happy to learn of your fantastic experience with us. Thank you very much for your 5* review! ~ Jonathan
Outstanding Customer Service
Lightening fast customer service today when I emailed to see if I could be refunded on a pre-booked ticket which could not be used. The customer service assistant was courteous, efficent and responsive. They understood my predicament and were able to help immediately. Very grateful.
31. juli 2026
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Svar fra Trainsplit
We're absolutely overjoyed to learn of your fantastic experience with us. Thank you so much for your 5* review and positive feedback! ~ Jonathan
Absolutely fantastic app
Absolutely fantastic app. I have used it twice to go to Scotland. Got return tickets for £80 rather than £130.
Railway stations can sometimes get you split tickets but they are not as effective as the Train Split app. I couldn’t believe how massive the savings were.
30. juli 2026
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Svar fra Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
DO NOT USE - THEY DID NOT SEND MY TICKETS
Absolutely awful company, rubbish customer service. They sent my tickets to an email address I do not recognise. As I did not receive the tickets, I drove instead and they have refused to issue a refund, as a consequence I will be taking legal action.
24. juli 2026
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Svar fra Trainsplit
Hi Gurdev,
We’re sorry to read your review.
We’ve reviewed your booking and your subsequent correspondence on several occasions, but our findings have remained the same throughout.
Your booking was completed at 18:56:03 on 24 July 2026. The booking confirmation and e-tickets were available immediately on the confirmation screen and were successfully delivered to the email address entered during the booking process within seconds of the booking being completed.
You have suggested that our system generated or changed your email address. That simply isn’t how online booking systems work. Most people will be familiar with this process. A booking system can only send confirmations to the email address entered during checkout. It cannot randomly generate, alter or substitute a customer’s email address.
We also offer a one-hour grace period for future-dated travel, during which customers who have changed their minds can request a refund, subject to the terms of that policy. No such request was received during that period. We first heard from you at 23:41 that evening, almost five hours after the booking was completed, when you advised that you had already made alternative travel arrangements and requested a full refund.
As your booking was for Advance tickets, they are non-refundable except where the ticket conditions or applicable industry rules provide otherwise. We also asked whether you had purchased replacement rail tickets so we could consider whether a discretionary refund might be available, but no evidence of replacement rail travel was provided.
We’ve reviewed the matter on multiple occasions, but the underlying facts have not changed, and neither has our decision.
The TrainSplit Team
Complete rip off.
Paid £126.80 for a first advance. Change the ticket to another service which costs more money. Only given £99 refund.
Shocking, won’t use again.
21. juli 2026
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Svar fra Trainsplit
Hi Jason,
Your review states that you paid £126.80 and received a refund of £99.00. While those figures are correct, they do not reflect how refunds for Advance ticket changes are calculated.
As explained in our correspondence, your booking confirmation clearly itemised your purchase as follows:
* Ticket value: £104.00
* Share of Saving: £22.80
* Total paid: £126.80
These are separate amounts. The total amount paid is not the same as the refundable ticket value.
Under section 8.9 of the Terms and Conditions accepted during the booking process, refunds and amendments are calculated on the face value of the tickets only. In your booking, the face value of the tickets was £104.00, as shown on your booking confirmation.
The Share of Saving is TrainSplit’s share of the saving generated by finding a cheaper split ticket combination. It is a separate charge, clearly itemised on your booking confirmation, and does not form part of the face value of the rail tickets. Section 8.9 of the Terms and Conditions also states that the Share of Saving is non-refundable.
Your refund was therefore calculated as follows:
* Face value of the tickets: £104.00
* Less administration fee: £5.00
* Refund issued: £99.00
If you do not wish to use split tickets, this option can be disabled during the booking process. In that case, no Share of Saving would apply, although you would also not benefit from the savings generated by split ticketing.
There is no discrepancy between the refund issued, the pricing breakdown shown on your booking confirmation and the Terms and Conditions accepted during the booking process. Your refund has been processed correctly in accordance with those terms.
TrainSplit Team
Swift response and solution found
20. juli 2026
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Svar fra Trainsplit
We're thrilled to learn of your fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Very quickly sorted out my query the…
Very quickly sorted out my query the same day and before my journey!
Unfortunately I do think it’s inconvenient that should your journey involve TfL then you are forced to use paper tickets for all parts of your journey. I bought a PlusBus ticket alongside my train tickets to use to get me to the train station, but the paper tickets could only be printed from the train station. Obviously not customer services fault - I am thankful they were able to solve this for me this time and so quickly - just hopefully TrainSplit could potentially change this for the future.
20. juli 2026
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Svar fra Trainsplit
Hi Katie,
Thank you for your 5-star review and for taking the time to share your experience.
We’re pleased David was able to resolve your query before you travelled.
Unfortunately, the limitation you mentioned isn’t specific to TrainSplit. Where a journey includes travel through London, the rail industry’s fulfilment rules require the booking to be issued as paper tickets because TfL currently doesn’t accept National Rail barcode tickets for all journeys. Those same industry rules also prevent us from mixing paper and digital fulfilment within a single booking, so our options are normally quite limited.
On this occasion, David was able to make an exception and reissue your PlusBus ticket as an e-ticket so you could use it to reach the station, and we’re glad this helped.
We’re hopeful that, as the rail industry and TfL continue to modernise ticketing, these restrictions will be removed in the future. Thank you again for your feedback, and we hope you have a great trip.
Kind regards,
The TrainSplit Team
One of the best ticket apps/websites I have ever used
One of the best ticket apps/websites I have ever used in my life for the British railways. Simple to use, tickets are always at good prices, and I have definitely saved a lot of money on tickets compared to other apps/websites and the ticket machine/office at my local station.
15. juli 2026
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Svar fra Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
So easy to book
So easy to book, found cheap routes I hadn't even been aware of. Just hope the railway companies perform as required.
12. juli 2026
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Svar fra Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
Jonathan and team are responsive and fantastic
Jonathan was incredibly helpful with refunding my tickets for the train cancellations— he and his team responded so quickly. I wasn’t able to attend my friend’s wedding, which was quite sad (and not the vendors fault) but the reimbursement for the whole ticket cost made that much better. Thanks so much to your team.
10. juli 2026
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Svar fra Trainsplit
We're so pleased to learn of your excellent experience with us. Thank you for your 5* review! ~ Jonathan
Great customer service
Had to cancel a train journey due to a medical emergency. Although they have a no refund policy for the type of tickets I purchased they listened and made a refund. When others I am dealing with are hiding behind inflexible terms and conditions it was refreshing to deal with real humans who actually cared.
9. juli 2026
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Svar fra Trainsplit
We're absolutely thrilled to learn that you had such a wonderful experience with us. Thank you for your 5* review! ~ Jonathan
Refund request experience
We had to rearrange our travel plans due to an unexpected event and therefore had to apply for refund for a portion of our journey. Johnathan in Customer Services responded very quickly to our email, advised a refund would be with us within 3 days and just made the whole situation much better and simpler than we were anticipating - many thanks Johnathan! Much appreciated :)
7. juli 2026
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Svar fra Trainsplit
Your kind words have really made our day. Thank you so much for your 5* review and for choosing us. ~ Jonathan
Brilliant customer service when train…
Brilliant customer service when train cancelled due to strike action
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We very much appreciate you taking the time to review us after your positive experience. Thank you so much for your 5* review and positive feedback! ~ Jonathan
Thankyou Jonathan
Booked train tickets with train split for upcoming football game, kick off time changed so had to rebook to get refund, did this but used a different Bristol station so could not get refund so had to book a third time using original bristol station, Jonathan explained everything and sorted refunds, 5 star service!
Thankyou
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Trainsplit
We're trilled to learn of your wonderful experience with us. Thanks for your 5* review! ~ Jonathan
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