Typing our conversation to each other avoided any difficult in voice accents. it let me read my response before sending it, to ensure what i said made sense. The response were quite quick and tot... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have been having a few issues with logging in to our account recently and a few other queries that I couldn't find the answer for. Today I spoke with Qyaam Clark on the web chat facility, who was so... Vis mer
i was lucky enough to be helped today by Ayabonga when i contacted total energy, i have to say what a brilliant and polite customer service person who could not do enough to sort out my issues. brilli... Vis mer
ayabonga was extremely helpful and worked quickly to resolve my query. asked clear questions to help assist in resolving my concerns and didnt waste my time with nonsense which is much appreciated
Informasjon om virksomheten
Om TotalEnergies Gas & Power (UK only)
Skrevet av virksomheten
We’re TotalEnergies Gas & Power, the UK's leading business gas and electricity supplier.
We have more than 30 years’ experience powering businesses of all sizes, so to find out how we can help yours visit https://business.totalenergies.uk/
or
Kontaktopplysninger
Storbritannia
- 08002761014
- totalgp.com
4,8
Enestående
9k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Qyaam Clark helped me with my enquiry…
Qyaam Clark helped me with my enquiry today, the service was speedy and I had my answer and problem solved within minutes. Thank you
4. mars 2026
Anmeldelse skrevet uten oppfordring
Ayabonga assisted me quickly and…
Ayabonga assisted me quickly and pleasantly
4. mars 2026
Anmeldelse skrevet uten oppfordring
Qyaam Clark was very helpful
4. mars 2026
Anmeldelse skrevet uten oppfordring
Best Customer Service Experience
Qyaam Clark was not only helpful, resolving my issue almost immediately but was clear and polite throughout. It was one of the best customer service experiences I have ever received and I think his dedication should be commended! He is s a credit to Total Energies!
4. mars 2026
Anmeldelse skrevet uten oppfordring
I was able to obtain the information…
I was able to obtain the information that I had requested
3. mars 2026
Anmeldelse skrevet uten oppfordring
Spoke to 'Ayobanga' via webchat who was…
Spoke to 'Ayobanga' via webchat who was super helpful - answered my query with minimal effort.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Ayabonga was very helpful and answered…
Ayabonga was very helpful and answered all of my questions
3. mars 2026
Anmeldelse skrevet uten oppfordring
Ayabonga was very polite
Ayabonga was very polite, quick & very responsive & anserwed all my queries!
3. mars 2026
Anmeldelse skrevet uten oppfordring
Shameeg helped me a lot
Shameeg helped me a lot. The problem was crazier than I thought, but he was very patient and explained everything clearly. Highly recommended!
3. mars 2026
Anmeldelse skrevet uten oppfordring
Like every customer service agent I…
Like every customer service agent I have chatted with Shameeg was extremely polite and helpful
3. mars 2026
Anmeldelse skrevet uten oppfordring
Ayabonga help me with my request fast…
Ayabonga help me with my request fast and effectively.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Ayabonga was very efficient and helped…
Ayabonga was very efficient and helped with my query swiftly
2. mars 2026
Anmeldelse skrevet uten oppfordring
Ayabonga was great as usual
Ayabonga was great as usual. Fast and effective communication and resolution
2. mars 2026
Anmeldelse skrevet uten oppfordring
Ayabonga was very helpful &polite
2. mars 2026
Anmeldelse skrevet uten oppfordring
Shameeg very helpful and patient!
Very helpful and patient work from Shameeg - meter reading problems resolved quickly and efficiently
2. mars 2026
Anmeldelse skrevet uten oppfordring
very quick and efficient service
very quick and efficient service, no constant questions and instant fix
2. mars 2026
Anmeldelse skrevet uten oppfordring
Do not use for business contacts
Do not use for business contacts, complete failure to manage accounts.
28. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra TotalEnergies Gas & Power (UK only)
Good Morning Gemma,
We deeply regret any inconvenience you may have experienced. To expedite a resolution, we would appreciate it if you could share addition information, such as your Account Number, MPAN or MPRN.
This will enable us to locate your account and carry out a detailed investigation. Please direct this information to gp.redhill.trustpilot-feedback@totalenergies.com at your earliest convenience.
Once we receive these details, we will proceed with raising a complaint and ensure a thorough investigation of the matter.
Kind Regards
Customer Complaints
TotalEnergies Gas and Power Limited
Online Chat
Shandre Mcgregor was very helpful today and quickly dealt with my issue
27. februar 2026
Anmeldelse skrevet uten oppfordring
Excellent Service throughout.
Brilliant service carried out by Olly, who was very professional, respectfully polite and very engaging.
It was also lovely to have an engineer, trades person who was so mindful and careful whilst working throughout our home.
This said, all the engineers from Total Energy have been the best we have experienced within this industry.
27. februar 2026
Anmeldelse skrevet uten oppfordring
This company is in total chaos
This company is in total chaos, multiple mistakes on multiple accounts. Multiple staff deal with the same query without knowing what the other has done.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra TotalEnergies Gas & Power (UK only)
Good Morning,
We deeply regret any inconvenience you may have experienced. To expedite a resolution, we would appreciate it if you could share addition information, such as your Account Number, MPAN or MPRN.
This will enable us to locate your account and carry out a detailed investigation. Please direct this information to gp.redhill.trustpilot-feedback@totalenergies.com at your earliest convenience.
Once we receive these details, we will proceed with raising a complaint and ensure a thorough investigation of the matter.
Kind Regards
Customer Complaints
TotalEnergies Gas and Power Limited
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