Typing our conversation to each other avoided any difficult in voice accents. it let me read my response before sending it, to ensure what i said made sense. The response were quite quick and tot... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have been having a few issues with logging in to our account recently and a few other queries that I couldn't find the answer for. Today I spoke with Qyaam Clark on the web chat facility, who was so... Vis mer
i was lucky enough to be helped today by Ayabonga when i contacted total energy, i have to say what a brilliant and polite customer service person who could not do enough to sort out my issues. brilli... Vis mer
ayabonga was extremely helpful and worked quickly to resolve my query. asked clear questions to help assist in resolving my concerns and didnt waste my time with nonsense which is much appreciated
Informasjon om virksomheten
Om TotalEnergies Gas & Power (UK only)
Skrevet av virksomheten
We’re TotalEnergies Gas & Power, the UK's leading business gas and electricity supplier.
We have more than 30 years’ experience powering businesses of all sizes, so to find out how we can help yours visit https://business.totalenergies.uk/
or
Kontaktopplysninger
Storbritannia
- 08002761014
- totalgp.com
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing service
Quick responses
Very Polite
Accurate information given
Great customer service
Very responsive customer service and helpful information. I used the contact information from a previous query a few months ago and the representative contacted me immediately offering to help.
Qyaam Clark has assisted me on 3 occasions with a speedy response and have resolved or fixed any issues I had. Thank you.
Qyaam was very help and resolved my…
Qyaam was very help and resolved my query straight away!
Very helpful customer service…
Very helpful customer service department - Shameeg in particular,
Quick response and very helpful
Billing Issue Resolved
I had a problem with my billing since having a smart meter fitted. I spoke to Qyaam Clark who was professional, explained where the problem had arisen and resolved the matter quickly. He set up monthly billing for me and was very reassuring.
Easy to access, helpful customer service
Very helpful, quick and easy to use cutomer service chat, advisor Shandre McGregor dealt with my issue very efficiently and was polite and friendly throughout.
Super fast at helping thanks Qyaam Clark
Shandre McGregor was extremely helpful…
Shandre McGregor was extremely helpful and efficient.
Ayabonga has been great and helped…
Ayabonga has been great and helped solve my problem today.
Very helpful
Quyaam was polite, helpful and professional and gave me the advice I needed.
Shandre McGregor
Shandre McGregor - super helpful and quickly sorts your queries.
Shandre McGregor was quick to respond…
Shandre McGregor was quick to respond and provided very relevant informations.
I have gotten a good response to my enquiry.
Thank you to Qyaam Clark
Thank you to Qyaam Clark for her quick response giving me who to contact within the company. Really appreciated this as we are being chased for information and for some reason 4 MPRNs were missing from the Bernicia group portfolio.
A billing and smartmeter query Sweetness Javu
Sweetness Javu was patient, informative and clearly concerned about the problem. Excellent service
Sweetness Javu was extremely…
Sweetness Javu was extremely professional and the most helpful person I have dealt with at Total energy
Shandre McGregor was really helpful and…
Shandre McGregor was really helpful and sorted everything clearly and efficiently.
Shameeg was a superstar and resolved my issue quickly and efficiently
I was unable to download an invoice from the portal and Shameeg was very quick and very helpful in resolving the issue.
I got the information I needed from…
I got the information I needed from Ayabonga
Shameeg Excellent customer service – issue resolved quickly
Shameeg was incredibly helpful and sorted my issue out quickly and efficiently. He was professional, responsive, and made the whole process very straightforward. It’s always reassuring to deal with someone who understands the problem straight away and resolves it without unnecessary delays. Excellent customer service.
Quaam Clark was great letting me know…
Quaam Clark was great letting me know the portal was down and sending through the invoices I was after.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








