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TMO - The Motoring Organisation Anmeldelser 366

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TrustScore 4.5 av 5

4,5

Bilreparasjon og -vedlikehold
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Se hva andre synes

Vurdert til 5 av 5 stjerner

When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process wo... Vis mer

Vurdert til 5 av 5 stjerner

Again, a super fast trouble free response from T.M.O, big thanks to Charlotte and Mollie for been so helpful and giving me the good news of a claim approval, People said to me " wouldn't... Vis mer

Vurdert til 5 av 5 stjerner

When my car engine light came on, a rep from TMO identify a garage for me to take my car to for diagnostics. Customer service at that garage was excellent! I’ve since been informed by Luke at TMO th... Vis mer

Vurdert til 5 av 5 stjerner

I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... Vis mer

Informasjon om virksomheten

  1. Bilreparasjon og -vedlikehold
  2. Forsikringsmegler

Om TMO - The Motoring Organisation

Skrevet av virksomheten

The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.

Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:

• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses

These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.

In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.

Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.

We pride ourselves on:

• Great Service
• Transparency
• Integrity

As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.

At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.

Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

366 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 87 % av de negative anmeldelsene sine

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 1 av 5 stjerner

The Motoring Organisation warranty is…

The Motoring Organisation warranty is worthless. They dismiss claims by defining every issue as "wear and tear" which is, no surprise, excluded under the policy. This is despite sudden engine failure being included. They always call and never reply in writing. I am currently disputing a claim rejection and will refer to the Motoring Ombudsman if it is not resolved. I suspect they assume most claimants will be too busy to have time to dispute. Save your time and money by avoiding this company.

22. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra TMO - The Motoring Organisation

Dear Mr Hatton,

We’re sorry to read your review and appreciate the opportunity to clarify the position for other readers.

Your claim was not declined on the basis of “wear and tear”. The decision was reached following an independent engineer’s inspection, which identified a number of adverse conditions through diagnostic and health checks rather than evidence of a single sudden mechanical failure. These findings indicate that the issues present had developed over time, with secondary effects occurring as a result.

Warranty cover is intended to respond to sudden and unforeseen failures. Where independent evidence shows deterioration or fault conditions that have existed prior to breakdown, or where damage is consequential, we are required to apply the policy terms as written.

We do not discourage customers from challenging decisions. On the contrary, where a customer remains dissatisfied after receiving a full written complaint response, we actively support escalation to The Motor Ombudsman, who can independently review both the technical evidence and our handling of the claim. This is often the most appropriate next step where there is a difference of opinion.

A formal written complaint response is currently being prepared and will be issued shortly, setting out the findings, the basis of the decision, and your escalation rights in full.

We aim to act fairly, transparently, and consistently for all customers, and decisions are based on independent technical evidence rather than assumption or convenience.

TMO

Vurdert til 5 av 5 stjerner

Great service

Great service , really helpful, quick response to the garage and my car was fixed promptly.

22. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Tim from customer service was very…

Tim from customer service was very friendly and easy to work with. He showed us an offer that turned out to be really good for us and took the time to explain everything clearly. All the conditions were presented in a simple and honest way, and he answered all our questions without any pressure. The whole experience was smooth and pleasant. We really appreciate his help and would definitely recommend Tim.

18. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Flip of a coin and massive help from Rachael

Although I was disappointed that my claim was rejected, the experience was still positive because the company handled the situation honestly and transparently. Rachael took the time to explain that the claim was similar to a previous one that had already been honoured, which I wasn’t aware of. I’m grateful for the clear communication and the genuine help provided throughout. this now has been resolved through Rachael that she related to the situation and I understanding grateful to her and the company at a stage I was disappointed to now flip the coin and so grateful I am still continuing with this cover.

18. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra TMO - The Motoring Organisation

Thank you for taking the time to leave such a thoughtful review and for still rating us 4 stars, which we genuinely appreciate.

While we understand how disappointing it can be when a claim cannot be approved, we’re really pleased that you recognised the honesty, transparency, and care shown throughout the process. Rachel takes great pride in ensuring customers fully understand decisions made, and it’s encouraging to hear that her clear explanations and empathy helped turn what initially felt like a negative experience into a positive one.

Thank you again for your understanding and for continuing with your policy. We’re always here to help should you need us in the future.

Vurdert til 5 av 5 stjerner

Warranty Gold cover

5 stars!
Great customer service & communication!
Warranty claim dealt with very smoothly and quickly, from first call 4 days later refund recieved!
Very impressed, very happy customer!

16. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Car Problem

My problem with my car was dealt with quickly and easily and I was kept aware of what was happening, the operative I spoke to on both occasions was very polite and friendly

10. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

5 stars for Luke.

Luke was amazing start to finish, made what I expected to be difficult into an easy process especially when the claim was for my mum.

11. desember 2025
Anmeldelse skrevet uten oppfordring

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