When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process wo... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Again, a super fast trouble free response from T.M.O, big thanks to Charlotte and Mollie for been so helpful and giving me the good news of a claim approval, People said to me " wouldn't... Vis mer
When my car engine light came on, a rep from TMO identify a garage for me to take my car to for diagnostics. Customer service at that garage was excellent! I’ve since been informed by Luke at TMO th... Vis mer
I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... Vis mer
Informasjon om virksomheten
Om TMO - The Motoring Organisation
Skrevet av virksomheten
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Kontaktopplysninger
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Storbritannia
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
Har svart på 87 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Bought a car with this warranty company…
Bought a car with this warranty company as the protective cover. If I could put zero stars in would.
They sent my car to a kia garage at their choice not mine, after it wouldn't start. 3 months later yes 3 months later I rang them for an update on my car, unfortunately my car needed a new engine had the car 8 months in a 3 year warranty. Bet you can all guess what happened next..... my car is still currently sat in that garage with an 11 and half grand bill and been told by this warranty company that bill has fallen on me to pay. Laughable company, zero help in thr slightly and refusing to take responsibility. The least they could do is pay the fees to get the car removed out of the garage without the work being done, I mean they did put it in that garage after all even after I asked them not to send it to kia as we had problems with kia in the past.
Save to say if you get offered a warranty with this company avoid avoid avoid!!! You will 1000% not be covered TRUST ME!
The customer support team are quite…
The customer support team are quite good and my claim was successful but it’s a long, complicated, time consuming process and the courtesy car conditions are almost impossible to meet for most claims which I didn’t realise when I was sold the warranty so I had to get a hire car for a few days.
Rachel was really helpful
Rachel was really helpful, prompt in her responses and explained everything really clearly. Thank you for your support!
Amazing service!
Again, a super fast trouble free response from T.M.O, big thanks to Charlotte and Mollie for been so helpful and giving me the good news of a claim approval,
People said to me " wouldn't bother with extendended warranty, not worth it, too much hassle to deal with, dont want to provide the service youve paid for"
Well.... The motoring organisation have proved these people wrong, i cant thank them enough for the superb service they give! The awards they win speak for themselves.
great company, superb customer service and great staff!
Many thanks again TMO,
Regards,
Chris McCarthy
Fast
Fast, efficient and professional.
I was very impressed with the customer service.
Warranty approved in no time.
When my car engine light came on, a rep from TMO identify a garage for me to take my car to for diagnostics. Customer service at that garage was excellent! I’ve since been informed by Luke at TMO that received that my claim had been approved. This was a quick turnaround!
Starting a warranty claim with TMO…
When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process would be smooth and hassle free. I'm grateful to her and hope that the other end of the process (payment) ends up being just as stress-free!
Sorry it’s late
Sorry it’s late. Luke did a good job and got me more authorised for my claim. Paul
Tim was very excellent and he took his…
Tim was very excellent and he took his time to explain everything to me
Very helpful and quick response
Rachel was very helpful in getting my claim information, and giving me the help in finding the right claim. Very good at explaining what was required and very quick and helpful.
Great service and the claim was…
Great service and the claim was authorised and dealt with very quickly
The call handlers Mollie and Maria…
The call handlers Mollie and Maria ensured they got all the information needed in one call, they then promised to update me on the decision on the claim, I was updated just a few hours later which was very quick. mollie and Maria both made the process quick, thorough and painless, as a result of the way Mollie and Maria handled the whole process I would definitely recommend TMO to everyone
Very polite and helpful
Very polite and helpful, 9/10
Excellent service thank you
Rachel was super helpful and very…
Rachel was super helpful and very informative, would definitely recommend the warranty based on this experience!
Rachel was very helpful!!!
Luke was very helpful
Luke was very helpful, service was quick and efficient. Good customer service and my claim was approved in no time. I am very happy with my experience with TMO so far
Charlotte made the experience very…
Charlotte made the experience very simple asking the relevant questions and explaining why they were in contact .
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