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TMO - The Motoring Organisation Anmeldelser 366

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TrustScore 4.5 av 5

4,5

Bilreparasjon og -vedlikehold
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Se hva andre synes

Vurdert til 5 av 5 stjerner

When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process wo... Vis mer

Vurdert til 5 av 5 stjerner

Again, a super fast trouble free response from T.M.O, big thanks to Charlotte and Mollie for been so helpful and giving me the good news of a claim approval, People said to me " wouldn't... Vis mer

Vurdert til 5 av 5 stjerner

When my car engine light came on, a rep from TMO identify a garage for me to take my car to for diagnostics. Customer service at that garage was excellent! I’ve since been informed by Luke at TMO th... Vis mer

Vurdert til 5 av 5 stjerner

I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... Vis mer

Informasjon om virksomheten

  1. Bilreparasjon og -vedlikehold
  2. Forsikringsmegler

Om TMO - The Motoring Organisation

Skrevet av virksomheten

The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.

Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:

• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses

These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.

In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.

Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.

We pride ourselves on:

• Great Service
• Transparency
• Integrity

As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.

At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.

Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

366 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 87 % av de negative anmeldelsene sine

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Best Warranty around...

Luke was very helpful in taking me through the claim process from start to finish. Taking out the warranty was one of my best decisions I have made especiallywhen it comes to covering issues. It has definitely made, making my motoring worry free.

Thanks again

8. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Mollie was excellent

Mollie was excellent, very helpful and really friendly, she’s a shining example for you and a great customer minded person she really is a great asset for your company

2. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Mmmm where do I start

Mmmm where do I start . I have a Ford galaxy and my cooling system failed because I got lied too . I took my car to the local garage only to be told the header tank was contaminated. They advised me to get it done under warranty. They told me it’s not covered when it’s the cooling system when I purchased the top warranty cover . I find it hard to believe. Now the garage are asking me what’s happening I said I filed a complaint. After three months no response. They are not interested in my claim at least they could do is help me but no . No damns given . If not I’m taking it to the ombudsman office. Disgusting service I got . I wouldn’t recommend them at all .

21. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra TMO - The Motoring Organisation

Dear Mr Wild,

Thank you for taking the time to leave a review. We’re sorry to hear you feel disappointed, and we appreciate the opportunity to clarify what happened with your claim.

After reviewing your case and all communication with both yourself and your repairer, we can see that our team responded to your enquiries promptly and investigated the issues reported on your car.

The repairer confirmed that the fault related to deterioration of the coolant pipe and reservoir assembly. Under the terms of your cover, pipes and hoses are specifically excluded; this actually applies regardless of which level of cover is purchased. As the repairer advised that the failure was caused by deterioration of the pipe assembly, we were unable to authorise the repair under the policy.

We completely understand that this was not the outcome you wanted, and our advisor explained the reasoning and your right to raise a formal complaint and we've confirmed the standard complaint timeframes.

It’s important to reassure you and other customers reading this that we apply the same standards to all claims. If a fault is covered, we authorise it quickly, and if it falls outside the policy terms, we must remain fair and consistent. We do not decline claims without clear technical evidence.

If you feel there is additional information from your repairer that may change the technical basis of the claim, we are more than happy to review it. Our complaints team will also issue a final response once their investigation is complete.

Thank you again for your feedback, we’re here if you need anything further.

TMO

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