Thundertactical Anmeldelser 

I got impatient and sent a nasty email. Steve in customer service called me. Nice guy, he mans the emails himself, and he's getting thousands a day. I really appreciate him taking the time to call me. The orders are taking a little longer than expected, as with everyone these days. I have not received my order yet, but as far as their customer service, I give them 5 stars.

I made an order about 3 weeks ago. It shipped in good time but due to complications with my forwarding address (I had just moved), the order was shipped back. I have emailed and called several times To try and get my order resent or to get a refund, but haven’t gotten a single response. Do not buy from this company.

One year ago, I purchased many guns. While building them I had issues with missing and damaged parts. The damaged part they replaced right away, but would never address the missing part. To this day, they still will not replace a 50 cent piece! The other issue is one of my guns has a tight chamber and will require milling. That is one gun out of four needs milling and one needs a 50 cent piece. Not very good odds! With all my attempts to call that are never answered, and e-mail unanswered I am giving them two stars. Customer service should get zero stars!

Ordered an AR-15 kit and after several emails I was sent a tracking number that had no movement for 10 days. At the 16 to 18 day mark I got my kit. It was missing the upper. Emailed them to get them to make this right, and 4 days later I got and email saying my upper was being shipped. 8 days later I received the upper, but it was not the same color. I sent another email with pictures, clearly showing the color mismatch, requesting the correct upper for the kit I purchased. Now it has 13 days and I assume there's no intent to fix this! I have been ghosted. No email no phone call, nothing! This company is extremely poor! Zero customer service and cares nothing about customer satisfaction! Do not by from these people! They refuse to answer the phone and it seems the money you spend, once in their pocket, is a kiss off if you need them to help you as the customer! Find somewhere else to buy your products! This has been the worst experience I've ever had, and I've made many purchases of this kind!

I ordered the pistol kit. They sent me the upper with a charging handle. No BCG and no lower parts. Mistakes happen, but I e-mailed them almost 2 weeks ago with no reply and they won't answer their phone. If I hear from them I will update this review.

Update 5/8 So Thunder Tactical resent my order and I am very pleased with it. My suggestion to them is hire someone to answer phone calls and e-mails. That would eliminate a lot of bad reviews since that seems to be the biggest complaint. Thanks for following through!

Everything was fixed, all is well the 80 lower is great!

Good price quality parts, they need to improved Processing time and shipping time

I’ve always purchased my parts from Thunder Tactical - I should get a VIP card by now. They carry quality products at affordable prices. My first build was from Thunder Tactical. Highly recommend them

For the past 2 years I’ve been a loyal customer to Thunder Tactical - I can personally attest to their attention to every need or issues I have ever had. All I can say is: good work, keep it up.

Custom work like this can be pretty hit and miss, but here I am, having been knocked senseless by the awesome workmanship of Thunder Tactical. Great components, prompt customer service, and a great wonderful overall experience.

I love my Thunder Tactical build. The service and components I got from these professionals was beyond anything I could have expected. I just hope the whole world gets to see this review, because more people need to know about these guys.

Excellent. Excellent. Excellent. Excellent.

Purchased a pistol kit from thunder tactical - had a small issue with my barrels tho. Contacted them and they were able to give me credit and I used it to purchase a new rifle kit instead. Recommend them