Thrifty Anmeldelser 

Vorsicht vor Betrug! Ich hatte einen Mietwagen gebucht über billiger-mietwagen.de und hierbei auf eine Absicherung durch Rückerstattung ohne Selbstbeteiligung geachtet.
Ich habe noch nie in meinem Leben – und ich habe schon viele Mietwagen in vielen verschiedenen Ländern gebucht – eine Extraversicherung abgeschlossen.

In Malaga am Thrifty-Schalter war ich etwas in Eile, um eine geplante Veranstaltung rechtzeitig zu erreichen. Wir haben schnell den Grenzübertritt nach Gibraltar abgehandelt und ich habe alles unterschrieben. Mit keinem Wort wurde ich gefragt, ob ich eine Superversicherung abschließen wolle.

Sie wurde einfach ohne mein Einverständnis auf den Vertrag gesetzt. Ist mir leider erst aufgefallen, als von der Kaution ein geringerer Betrag als erwartet zurückerstattet wurde. 3 Tage Superversicherung a 24 Euro = 72 Euro. Einfach weg…
Dazu eine Flughafengebühr von 17 Euro, die laut Aussage von billiger-mietwagen normalerweise immer in der Buchung inklusive ist. Macht 89 Euro, die man sicher besser ausgeben kann, als hier so abgezockt zu werden.

Von Argus Car Hire, dem „Zwischenhändler“ zwischen billiger-mietwagen und Thrifty habe ich übrigens auch keine Hilfe erhalten… Man fühlt sich total hilflos.

Pomimo wcześniejszej rezerwacji i opłacenia ubezpieczenia z góry przez Booking, przy odbiorze samochodu okazało się, że musiałem wykupić kolejne ubezpieczenie oraz ponieść dodatkowe koszty, o których wcześniej nie byłem poinformowany. W rezultacie całkowita kwota wynajmu wzrosła o 174 euro. Całość sprawiła, że czuję się oszukany.

These people are crooks. They booked me for top up insurance when I said I did mot want it and I did not spot it on the form I signed. They did not charge me at the time but waited till 3 weeks after I handed back the car so I could not spot it. They also only included breakdown cover in the Malaga area and advised that in Seville where I was travelling there would be a 900 € charge but I could insure against this for 170€. Unbelievable.

SCAMMERS
They tried to charge me for their extra insurance even though I’d taken extra cover through Jet2, when I said no the attitude change was instant and was told that the cover I had wasn’t good enough. Given a manual instead to the automatic I’d paid for. Finally given the car I’d paid for which had damage all over, went back to tell them as none was recorded on the sheet. Told it was all ok, but I still took a video. I’d obviously been marked as a problem as I was the only one out of 5 dropping off whose car was inspected. Told there was now damage, so I showed the video, was finally told everything was ok. 2 weeks later got a bill for €300 for damage. Which looked photo shopped onto the pictures. Iv tried to send the video of the car to the e-mail address that I took at drop off which clearly shows no damage on the areas claimed. But surprise surprise it just keeps bouncing back. Now have to go through the insurance to get it sorted.
AWFUL COMPANY
COMPLETE SCAM

I was supposed to collect my rental car on 21 December, but due to the winter schedule, the Thrifty office at Girona Airport was closed at the agreed pickup time. This was never communicated in advance.

I was left stranded at the airport with three young children, including a 4-year-old, with no staff, no notice, and no assistance.

The following day, the situation became even worse. I was sent first to an office near the station and then back to the airport again. I felt like a ball being pushed back and forth, while all additional costs were charged to me — even though none of this was my fault.

This caused unnecessary stress, extra expenses, and completely disrupted our work and family plans. I strongly advise avoiding Thrifty.

Wish we had the option to award a 0 star rating. What ever you do , DON’T use Thrifty car hire at Seville Airport. Turned up tired, on a rainy afternoon at 4pm to pick up hire car as booked. Only to be met with sign on office door saying ‘be back at 8pm’. Unbelievable. Would they even turn up then? Tried calling contact tel number. Consistently put through to Spanish answerphone service. Contacted booking firm Auto Europe, they couldn’t get in touch with them either. In the end had to go and hire an alternative car from Budget at a much more expensive rate, as it was an immediate hire. During our 2 hr wait we saw several families arriving at the Thrifty office and experiencing the same problem….no office staff and no car. No Thrifty staff anywhere on the airport and Hertz personnel didn’t want to know, despite being in the same company group. We noticed a box outside Thrifty saying leave yr car keys here on return, so you get no chance to make sure that your return is mutually accepted. God knows what kind of issues they could fabricate. What is so disappointing is that we have successfully used Thrifty many times in the past, but will never do so again. A new low in customer care for us.

Avoid at all costs. Others have used the word scam, and I am very close to believing the same. If you do not take their insurance, they will make sure to find a small scratch somewhere (they even use a flashlight). It is also worth mentioning the unpleasant staff and the pressure they put on customers. Be aware that they also demand the refueling receipt, even if you return the car with a full tank.

Don’t rent here. Absolutely do not rent. They will charge double the amount, it’s in the small letters.
Never again with Thrifty.
They steel from your credit Card.
WARNING!!

Not to be trusted. Charged an extra €25 for no good reason, even when the man inspected everything. I even refuelled close to airport and provided receipt as requested. Would never use Thrifty again as they are untrustworthy.

Was hier vielfach beschrieben wurde ist leider auch uns widerfahren. Nach der Rückreise belastete Thrifty unsere Kreditkarte mit 312 Euro, ohne jegliche weitere Information. Die Dame am Schalter hat uns bei der Fahrzeugübernahme ausschließlich über die üblichen Kautionen, die auf der Karte geblockt werden, aufgeklärt. Das Fahrzeug wurde von uns nicht beschädigt. Das kann also nicht der Grund für die Forderung sein. Uns wurde am Flughafen auch keine weitere Versicherung offeriert bzw. wir haben nichts abgeschlossen. Jedenfalls nicht wissentlich! Wir vermuten ebenfalls, dass uns eine Versicherung untergeschoben wurde. Dieses Geschäftsgebaren von einem vermeintlich seriösen Anbieter (Hertz) haben wir nicht erwartet.
Check24 hat bisher auch nicht auf die Reklamation reagiert.

Rented a car. Was bullied into buying an extra insurance , took the car , drove to destination. Next day battery was dead , called assistance, the mechanic who came confirmed the battery was not to be fixed , only for as long i kept the car running , drove with the car to Valencia airport to change cars (2 hour drive) got a new car , no issues there . Upon return from this short holliday got the estimate which included refueling the broken car , still communicating with thrifty , no sufficient solution so far

Bis jetzt war ich immer zufrieden, aber dieses Mal gar nicht. Mietwagen gebucht und per Kreditkarte bezahlt. In der Kreditkarte ist eine Vollkasko für die PKW-Anmietung enthalten.
12 Tage für 45,93 Euro.
Bei der Abholung am Schalter sollte ich noch fast 500,-- Euro bezahlen. Für Vollkasko, Tanken und irgendwelche Flughafensteuer. Ich habe dann gesagt, dass ich das nicht brauche. Jedoch sollte die Gebühr für den Flughafen und das Tanken bleiben, ca. 150,-- Euro.
Im Februar hatte ich keine Probleme und musste nicht noch etwas zusätzlich bezahlen.
Ich habe das Auto nicht genommen und bin zum Taxi-Stand.
Jetzt hoffe ich, dass ich die Mietgebühr von meinem Kreditkartenanbieter zurückerstattet bekomme.

Hired a car 12/11/25 for six days and everything seemed to go smoothly. Returned car and after some time the deposit held on credit card was returned.
However, a week later a charge of £174 was taken from card without prior warning as to what this charge was for. Despite calls and emails still no further forward. Fraud claim made to credit card company but I fear I have been robbed by these people. AVOID them at all costs and go somewhere else.

Thrifty hat mir einen Mietvertrag mit Zusatzleistungen untergeschoben, den ich nie gesehen habe und den ich auch nicht unterschrieben habe.
Ganz im Gegenteil habe ich alle mündlich angeboten Zusatzleistungen explizit abgelehnt!
Trotzdem haben die mir den doppelten Preis des ursprünglich über Check24 berechnet Betrages zusätzlich von der Kreditkarte abgebucht.

Ähnliche Erfahrung wie andere hier. Es ist überhaupt nicht transparent, was auf der Rechnung steht. Angebliche Probleme mit Visa-Karten und so weiter

Hired a car for 10 days through DoYouSpain. I have used Thrifty in the USA before and had no issues. Collection was smooth and I declined additional insurance, roadside cover and an upgrade to an automatic. Returned the car, all checked and signed off as damage free.

The next day in the UK I see a 104 EUR charge from HERTZ ESP. No emails so through DoYouSpain I have asked what this is for. A receipt has been sent for Premium Roadside Coverage for 10 days. I have now requested a copy of the signed agreement to see if they have added this on after I declined. I did check the agreement and confirmed no extra charges but I expect a version will arrive that I will not be able to dispute. I see that this has happened to one other person in this forum so I suspect this a regular trick they pull.

We rent cars regularly and I expect high pressure sales but this is very underhand. I had a Hertz booking in the USA for 2 weeks in April which I have now cancelled and I won't be using Hertz/Thrifty again after this.

They took 2 weeks to respond to my request for evidence so I have initiated a credit card claim, but I suspect they will have pushed the roadside cover into the agreement somehow, although the final balance I signed off was 0.00 Euros (as I had paid in advance) so it will be interesting to see how they try to prove this.

Una pessima esperienza. Mi spiace solo non aver letto le recensioni prima di affidarci a questa compagnia, perché quello che è successo a noi coincide perfettamente con ciò che molti altri utenti hanno riportato.

Nonostante avessimo già pagato tramite Rentalcar una copertura assicurativa all risk, al ritiro dell’auto ci sono stati richiesti 280 euro aggiuntivi per sottoscrivere anche la loro assicurazione, sostenendo che quella acquistata in precedenza fosse “inutile”. Inoltre, ci sono stati bloccati 150 euro sulla carta di credito come garanzia per il pieno di carburante, quando in realtà la vettura non ci è stata consegnata con il pieno.

Abbiamo volutamente aspettato due mesi prima di lasciare questa recensione, per verificare che non arrivassero ulteriori addebiti ingiustificati, come purtroppo è capitato ad altri utenti. La sensazione è che, quando riescono a ottenere soldi extra al momento del ritiro, poi evitino ulteriori addebiti successivi.

A peggiorare la situazione, è stato evidente come la dipendente al desk abbia sfruttato il nostro gap linguistico (parlo bene inglese, meno lo spagnolo) per farci credere che non ci fosse alternativa alla loro assicurazione.

Sono molto amareggiata nel constatare che esistano realtà in cui il rispetto dovuto al cliente viene completamente meno. Dispiace pensare che alcuni operatori, probabilmente spinti da direttive interne stringenti, si trovino a sostenere un modus operandi che li porta a sacrificare professionalità e correttezza, assumendosi responsabilità e mettendoci la faccia per politiche imposte dall’alto e ben lontane dal confronto diretto con l’utenza.

Un’esperienza deludente e che non consiglio.

DO NOT USE THRIFTY SPAIN AT MALAGA AIRPORT. They are scammers!!! Supercover insurance was added to the agreement when we did not agree to this. Was charged over €300 on top of what I had already paid booking the car online. At the point of picking up, we clearly declined all optional insurance coverage, a decision made explicitly and communicated to their representative. I wish I read the reviews before booking with them via easyJet. Total scammers please don’t go with them, they need to be closed down as soon as possible. So angry about it, feel for everyone else affected by them.

I got a faulty car in Alicante (Ford Puma with electronic problems, apparently I am not the only one).
Not only was I in deep trouble, they also declined very responsbility and made me pay for the road assistance (and the upgrade to an automatic car, which turned out to be defective). Instead of discussing a compensation for me.
Fraud company, not customer perspective at all.
Strongly dissadvise to use it.

Delays at airport picking up car
Paid extra insurance to cover damage
Now charge 100 extra at drop off for cleaning because seat was slightly wet.
ABSOLUTE ROGUES WORST HIRE COMPANY WEVE HIRED IN TENERIFE and we thought they were a reputable company. DO NOT TRUST THEM