Thirdfort Anmeldelser 6 550

The ID app was mandated by my conveyencing solicitor, as was the £30 fee. For that I was expecting a premium service, and I'm afraid I have been left disappointed. The early parts of the process worked well (app download, login and passport scanning), but the document upload proved problematic. The app was left hanging with an "uploading" message, which occasionally changed to "Upload failed, try again". After several unsuccessful attempts, I searched online to discover that the app has an upload size limit per document of just 2mb. This ultimately proved to be the problem (I saved in a different format to reduce the size, and sucessfully uploaded), so the "try again" message is hugely misleading, as it is simply never going to work while the document size limit is being exceeded. The app should be changed two-fold. Firstly, the limit should be changed to 5mb, and secondly, the error message should be made user friendly "Upload limit of 2mb exceeded, see guidance for fixing". The guidance should then advise options such as compression, different file formats etc. Until this is changed, the app is not credible, and certainly not worth a fee of £30. I hope the feedback helps those experiencing the same problem, and I hope the app too is changed. Thanks.

Really helpful and courteous. Explained the system perfectly

It was mostly very straightforward, my only point of contention is that there isn’t an option on the mortgaging for staircasing shared ownership properties. Where it is not a new property and an amount of the ‘price of the property’ is actually what you already own?

Found a phone number so I was able to speak to a human based in the UK and the phone got answered relatively quickly, had to do an ID check as selling a property that I don't live in, spoke to Joseph, who could not have been anymore helpful, professional or honest, I am not a patient or easy customer to deal with and he was excellent, I got cut off (my fault) and he even called me back so I did not have to go through everything again, Excellent service

We spoke to Drew who was extremely helpful and very patient helping us to complete all tasks in the site

Helpful , friendly

Spoke to Robert very polite and helpful. Issue resolved in seconds.

Really nice and helpful advice from Joseph.

Professional and courteous

Very helpful and great service. Andrew solved the problem quick for me. The app is working well as well!

Easy to use and explained well!

Very easy to use with great instruction on what to do

Used ID check app which worked well without any issues.

Robert was very polite, and extremely efficient. He understood exactly how to deal with my request and therefore it was completed within a couple of minutes.

The lady I spoke to was so helpful so friendly and really patient. Made the whole process very easy to do. Absolute pleasure to deal with Thirdfort. Thank you

A very quick, efficient and user friendly service. Would highly recommend.

Drew was my call handler and was excellent. Efficient, asked helpful follow up questions and resolved my issue quickly. A stand out experience for telephone support showing how it should be done.

Excellent. Very helpful. Was patient with me Thank you.

Understanding of the problem and resolved very quickly and professionally .