I downloaded this as per my solicitors instruction for moving home. The app itself is easy enough to use and self explanatory, however , it flagged me as a possible PEP due to my name being or variati... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The customer support was great. Drew was so patient and determined to get me through the process. The process seemed relatively straightforward but frustratingly didn't always upload my documents and... Vis mer
Selskapet har svart
Contacted thirdfort and spoke to Jess (although I miss heard her name and called her Beth) and she never corrected me... :) Jess was polite, professional, informative and incredible helpful. I can't... Vis mer
Selskapet har svart
Easy to follow the step by step instructions. Intuitive and straightforward to follow. Verification code took 3 attempts to send, it appears you need to select go back before you can receive a... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Kontaktopplysninger
Belle House Platform 1, SW1V 1JT, London, Storbritannia
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4,5
Enestående
7k anmeldelser
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Can be really confusing
Can be really confusing. For example, under ‘Proof of Savings’ it asks for payslips- which are proof of earnings- and after we’d already provided proof of actual savings. I simply couldn’t complete this task as I’m self- employed and had to call. It asks for stamp duty when this is calculated by the solicitor who is to receive these documents, so I had to phone her for a figure that I needed to send her! We’re staircasing and it didn’t specify between the overall house price and the amount we were currently purchasing. Overall quite a few calls to the solicitor and Thirdfort. The interface hides some questions leading the user to believe they can’t progress.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm very sorry for any confusion caused during the process. We ask for a payslip to see how your savings may have accumulated over time. I will be sure to share this feedback with our Product team. If you have any further questions or feedback you wish to share, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Svar fra Thirdfort
Hi,
Thank you for your brilliant feedback, we really appreciate it!
Best,
Thirdfort
Joseph was very patient and helpful
Joseph was very patient and helpful. Provided clear instructions regarding taking passport photo thus enabling the completion of my id check
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our support agent Joseph - we're so glad to read how helpful he was.
Best,
Thirdfort
Relatively easy
Relatively easy
Only issue was sharing bank details
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm glad to hear you found the app easy overall. I'm sorry to hear you had trouble sharing your bank details - if you need any help with this, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Pretty simple to use…but
Pretty straightforward but the camera function is a real challenge when trying to photograph documents etc
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm glad to read you found the process straightforward - apologies for any difficulty experienced when taking photos.
Best Wishes,
Thirdfort
Easy to use and very efficient.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your feedback - we're delighted to read you found the app easy to use.
Kind Regards,
Thirdfort
Svar fra Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
Trouble trying to video myself…
I had great trouble trying to produce the video for Thirdfort.
Every time I tried to continued once my head was in the oval area, it said it couldn't continue.
I tried many times and had no luck. I tried calling Customer Support yesterday on three separate occasions throughout the day and was on hold for over ten minutes each time without getting through to some one. Thankfully I spoke today to a Emanuel when I got through and explained the problem. He was most helpful and said he would get my solicitors to contact me tomorrow to get approval and be accepted another way.
Thank you Emanuel.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback for us - i'm very sorry to read about the difficulty experienced with the video step and for your wait times. We are working hard to boost our efficiencies at the moment, so can only apologise if you had to wait some time in this case.
I'm delighted to read how our agent was able to assist you in the end. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
App was unsuccessful.
Joseph was helpful, polite and understanding. It was just a shame that we hit real problems in trying to get your app to work and were ultimately unsuccessful.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our agent Joe. I'm sorry to hear you had trouble with the process, if you would like to share any more feedback on this please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Excellent customer service so patient…
Excellent customer service so patient and explained clearly the steps I needed to take to resolve the problem. She was extremely professional and swiftly sorted out my issue. Thank you very much.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our support agent - we are delighted to read about your positive experience with our team.
Kind Regards,
Thirdfort
Difficulties
I tried several times to complete Thirdfort but it locked me out and I was told by Thirdfort to wait several hours before trying again when the app said 'a short while'. I had to go back to my solicitor for them to cancel and set up a new link on another phone.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your feedback and we're sorry that this was your experience. This lock is a security precaution that happens when codes are requested but not successfully used several times in a row. The block will lift after 24 hours however it will often lift much sooner.
We're glad that you were able to receive the code using an alternative mobile number however can only apologise for the inconvenience caused. If there is anything we can do to help with your Thirdfort Check please reach out to us via help@thirdfort.com, calling 01617680083 (Option 1) or livechat (https://help.thirdfort.com/hc/en-gb).
Kind Regards,
Thirdfort
I awarded my experience with 5 stars…
I awarded my experience with 5 stars because I struggled with it and i rang the helpline and an advisor called Emmanuel came to the rescue he was so pleasant and helpful and he talked me through every step of it he was brilliant. Thank you Emmanuel
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback on our agent Emmanuel, we really appreciate it. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Very simple and easy to use
Very simple and easy to use. A revelation in verifying documents!
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your brilliant feedback!
Kind Regards,
Thirdfort
Simple and efficient to use
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Simple to use
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
House Sale
An easy to use and simple tool with clear guidance, one of the best I’ve seen (I am a retired anti-money laundering practitioner). There were a few teething issues with my wife’s access but these were resolved by helpful staff.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you so much for your kind words and for sharing your experience. We’re really glad to hear you found the tool easy to use and that our team could help resolve your wife’s access issues. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Experience
First of all, the app is user friendly. The customer service is topnotch and I had a quick response.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your feedback, we really appreciate it!
Best,
Thirdfort
Super friendly and understanding
Joseph was so helpful and friendly. I was having problems uploading documents, and Joseph talked me all through it and assured me that everything was done correctly
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our agent Joseph - we really appreciate it!
Kind Regards,
Thirdfort
Very helpful
Very helpful, patient, explained things clearly.
Thank you
11. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Easy to navigate, great in app experience
Used during a house sale for the required ID checks. Great app, easy to use. Clear instructions. Excellent experience.
7. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Dette er Trustpilot
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