Thirdfort Anmeldelser 6 551

Tahira is being very kind and helpful to us ,she was a great help and she sorted our problem

Hopeless. Codes don’t load and chat or cannot help. No human contact.

It’s very easy to use this app for ID Check and everything

Its been over 30 years since we last bought a house. How things have changed! Most actions now are all online, and not always clear how to complete these tasks. A very helpful polite and efficient young man Drew, was there to talk us through what was needed and within minutes the task was completed. Very pleased.

I had person called Zoe who was really helpful. Solved my issue. Thankyou. Only reason for 4 stars nothing to do with Zoe but I hate having to use apps would rather not.

The customer Agent was polite and professional. Put me at ease.

Excellent communication couldn’t do enough wish everyone i rang was as nice polite and made me feel so comfortable thank you Jess

Robert, Joseph and Jess very good customer service. help me sort out my application.

Dreadful experience!
I have used Thirdfort before with not too much difficulty. It was a little clunky and slow but it worked. Now it simply doesn't work on my Huawei P30 Pro. It can't find my solicitors data. After trying to get it to work for 20 minutes or so I gave up and called the helpline. After a long wait I spoke to a very pleasant lady who spent a long time going around in circles, as I had, before she gave up and said she would call my solicitor to get a invitation to use Thirdfort set up on my wife's phone (a Samsung). The next day I got another message on my phone to use Thirdfort. I tried to use it and again it failed. Nothing came on my wife's phone.
Tomorrow I plan to visit my solicitor in person with my documents to sort things out. Life is too short to mess about with Thirdfort anymore.
The irony is that I've been using our solicitor for more than 20 years and am on first name terms so the identity check is quite unnecessary.

Robert was very helpful polite and patient with me as assisted me.

App very easy to use. Every step explained well. Only took about 10 minutes to complete.

Contacted thirdfort and spoke to Jess (although I miss heard her name and called her Beth) and she never corrected me... :)
Jess was polite, professional, informative and incredible helpful. I can't thank her enough for helping me! She was so lovely :)

Emmanuel was very calm, patient and helpful. He talked me through what I needed to do next, I will definitely contact him again if I have any questions in this process in future

Telephone receptionist was a great help. Thank you

Once I started to use this app it give clear concise guidance and very easy to use, also support given was excellent

Had a issue with I’d verification third fort are being very helpful running me through my problems

I had a problem with the video, spoke to Emmanuel very helpful indeed. Everything sorted smoothly.

Jess from Customer services was a delight to speak to on the phone regarding my queries. Helped us out on multiple points and provided text support post the call to check in with us until all was settled. Top notch service. Couldn't have asked for more.

Some of my documents loaded easily. But struggled to upload 2 other documents. Phoned customer support and spoke to Emanuel who was very patient and helped me solve the problem