I downloaded this as per my solicitors instruction for moving home. The app itself is easy enough to use and self explanatory, however , it flagged me as a possible PEP due to my name being or variati... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The customer support was great. Drew was so patient and determined to get me through the process. The process seemed relatively straightforward but frustratingly didn't always upload my documents and... Vis mer
Selskapet har svart
Contacted thirdfort and spoke to Jess (although I miss heard her name and called her Beth) and she never corrected me... :) Jess was polite, professional, informative and incredible helpful. I can't... Vis mer
Selskapet har svart
Easy to follow the step by step instructions. Intuitive and straightforward to follow. Verification code took 3 attempts to send, it appears you need to select go back before you can receive a... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Kontaktopplysninger
Belle House Platform 1, SW1V 1JT, London, Storbritannia
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4,5
Enestående
7k anmeldelser
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I've just used this system
I've just used this system to send my confidential docs . It was very easy, simple and quick to use and I feel happy it is safe to use.
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your feedback - Thirdfort was built with security at its core so we're delighted that this has been your experience. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Straightforward process to confirm my…
Straightforward process to confirm my id.
I simply took a photo of my passport, then followed the instructions to take a video of myself.
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thanks for sharing your feedback. We're glad to hear the process to confirm your ID was straightforward for you. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Really easy to do step-by-step…
Really easy to do step-by-step instructions can't go on fantastic
22. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your fantastic feedback ad 5* review - we really appreciate it!
Kind Regards,
Thirdfort
First time I have used this system
First time I have used this system, I had no issues all straight forward easy to understand and to complete information needed
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your positive feedback, it is really appreciated!
Best,
Thirdfort
Absolute waste of time
Absolute waste of time . Disgusting violation of privacy demanding video and voice recording for ID. I looked at who they share data with and of course they have plenty of get out clauses to share your data when they want. This is just data theft and if you give them video and voice and they share your data - which they will - you will find whoever gets their hands on your data will be making deep fakes of you. Also i had tech problems with the app too,. I didnt complete their checks as its not trustworthy - if I'd just stuck with the old fashioned way of producing paper docs I would have saved alot of time
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm very sorry to read this. We ask for a video to carry out a liveness and facial similarity check - to ensure you are a real person completing the check, and then we can match your face to the image on your ID document. This is done to ensure the verification check is as reliable and thorough as possible, as fraud is a big risk.
We only share your data with the organisation that set up your verification check, and a short list of trusted third parties to enable us to carry out the checks. We have a number of measures in place to protect your data and take security incredibly seriously. At any time, you can request a data deletion in app, or by contacting the organisation that set up your check directly.
If you still need any assistance, please don't hesitate to get in touch with our team who will be more than happy to help.
Kind Regards,
Thirdfort
To complicated with scanning and adding…
To complicated with scanning and adding documents! takes to long !
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to read you found the process complicated. If you need any help our team are available through help@thirdfort.com or by calling 01617680083.
Kind Regards,
Thirdfort
Joseph has been very helpful. Very kind and polite gentleman.
Joseph has been very helpful . A very kind and polite gentleman
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our agent Joseph - we will be sure to share this over to him.
Many Thanks,
Thirdfort
Emmanuel polite and patient…
Emmanuel was very polite and patient with us as PC dinosaurs. And very calm.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your 5* review and mention of our agent Emmanuel - we are so glad he was able to assist!
Best,
Thirdfort
It's hard work doing the camera
It's hard work doing the camera, it didn't recognize my address which is redicous my cottage has been here maybe 50 years or more , then the face camera, anyone would think I was getting home office approval to be our foreign secretary, in one word CRAP
Christopher Sealey
PS .
you now want me to call you to discuss my review, you should be calling me. You also ask me to go on a live chat with a AI robot or email you , you get paid for doing your job , perhaps, you should be paying me to answer your systems problems, I think you have a cheek , Asking me to call you again at my expense, what planet are you on .I would be interested if I could get thou to speak someone without press 1 then 2 then 3 then back to 1 to hear the options again....
Christopher Sealey...
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
We’re very sorry to hear about your experience with Thirdfort.
Our system matches your details against official databases, which can occasionally lead to formatting discrepancies. When a direct match isn’t found, we request a manual upload of your proof of address to keep things moving. We apologise for the extra step.
Regarding the camera issues, we want to get this fixed for you immediately. Please contact us at help@thirdfort.com, call 0161 768 0083 (Option 1), or message us via live chat (https://help.thirdfort.com/hc/en-gb) so an agent can investigate this right away.
Kind Regards,
Thirdfort
it was so easy to use and took about 5…
it was so easy to use and took about 5 minutes to do .
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
I completed the form on line
I completed the form on line, l am a little confused, what can you not do a screenshot of a document but you can send a photo? Also, asked for a payslip when lm retired. I spoke to a lady and she told me what to do.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback - we can accept photos of PDF's in the app. If you cannot share a payslip, there is the option to skip that step in the app.
Many Thanks,
Thirdfort
Very easy and straight forward to use.
Very easy and straight forward to use.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
Don't get me started
Don't get me started. It's stressful enough having to fill in all the paperwork to buy a house without having to try and use this app, which doesn't play ball with the tasks that you've being asked to do. Gave up and will try again later/tomorrow when I'm not so peed off with it.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry for any stress caused here - I have attempted to reach out via email. If you do need any assistance, please don't hesitate to get in touch with our support team through help@thirdfort.com or by giving us a call on 01617680083.
Kind Regards,
Thirdfort
Amazing service
Absolutely lovely advisor , who was patient in explaining what I needed to do .
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback, we're so glad to read how helpful our support agent was.
Best,
Thirdfort
I was struggling so asked them to…
I was struggling so asked them to telephone me to help sort my issues out.
Jess came to my rescue and in no time all requirements were securely met and thirdfort have provided all documentation to their clients.
Jess was first class in helping me, very, knowledgeable, kind and considerate.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback. I'm sorry to hear you were struggling initially. Our support team are always on hand to help and im delighted to read how helpful Jess was in getting your verification check sorted. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
I imagine the photo and scanning…
I imagine the photo and scanning experience for the passport might be difficult for older people to follow. I just managed it by chance. The scanning of the chip was new to me.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for taking the time to leave your feedback. We aim to make the process as easy as possible, but appreciate there is always more we can do. If you have any further feedback you wish to share, please get in touch via feedback@thirdfort.com.
Kind Regards,
Thirdfort
Jess was very helpful on the phone
Jess was very helpful on the phone. Patient and understanding and gave clear instructions.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your brilliant feedback on our agent Jess - we really appreciate it.
Best,
Thirdfort
Joseph was very helpful and lovely.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your brilliant feedback on our agent Joseph!
Kind Regards,
Thirdfort
Very straight forward process and easy…
Very straight forward process and easy to follow. 4 elements and stages for uploading different ID.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Svar fra Thirdfort
Hi,
Thank you for your feedback - we really appreciate it!
Kind Regards,
Thirdfort
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.