Worst company no support on return policy trying since last 15 days. Customer care number is closer. Please don't buy product from this company
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Guys don't ever order from this brand ("thetrouserlab.com"). These guys are doing bullshit they just sell and forgot you if you raise any return/exchange request due to some reasone they wouldn't r... Vis mer
I don't want to rate even a single star to this company Trouser lab. I bought pair of pants from this site trouser labs and got it after 5 days and the delivered product was totally different. I p... Vis mer
I bought a pair of trousers from The Trouser Shop. They look good, and fitted me; but after wearing them for a week, the stitching of one of the turnups came apart, requiring me to resew it. Also... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Offering Menswear Trousers in a large range of sizes, from 32" - 60" waist, with many styles to chose from and free delivery on all orders. Also offering alterations on trousers for a more bespoke fit.
Kontaktopplysninger
Swan Bridge, B70 0DJ, West Bromwich , Storbritannia
- 1215 203900
- customercare@thetrousershop.com
- thetrousershop.com
1,5
Dårlig
56 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Trousers not yet arrived after 1 week…
Trousers not yet arrived after 1 week from shipping
14. september 2023
Svar fra The Trouser Shop
Hi Mr Read,
We are very sorry for the delay in your parcel arriving. We aim to deliver within 5-7 working days with our free shipping option and we do apologise we haven't been able to meet this timeframe on this occasion.
Kind Regards,
Customer Service Team
It is not possible to give a rating as…
It is not possible to give a rating as the order states is 'awaiting shipping'.
I am sorry that I had not realised that the review related to my previous order which was very satisfactory.
14. september 2023
They look great and they fit perfectly
27. juli 2023
Svar fra The Trouser Shop
Good Morning,
Thank you for your 5* review, we are so glad you are happy with your purchase!
Many Thanks,
Customer Service Team
Not enough give in elasticated waist
20. august 2023
The simplicity of the transaction and…
The simplicity of the transaction and the quality of the clothing.
31. juli 2023
Returns difficulties.
I'm a 83yr old , trousers are far to big, no cooperation from lady regarding return.
25. juli 2023
Svar fra The Trouser Shop
Hi Mr Waite,
You spoke to myself on the phone and I did offer to arrange a special courier collection of the item for you, which we don't offer as a service however I was happy to arrange on this occasion. I did explain this cost would have to be covered by yourself as there was no fault with the item, to which you declined paying. Had it been a fault of ours, we would have covered the returns cost (as stated in our terms and conditions). As a company, we try and meet all of our customers needs however we also have guidelines to follow and unfortunately I wasn't able to cover the cost of a courier collection on this occasion.
I am sincerely sorry you felt disheartened with the service you've received.
Kind Regards,
Kirsten
Sales Director
Svar fra The Trouser Shop
Hello Mr Witcomb,
Thank you for taking the time to leave us a brilliant review, we really appreciate it.
Many Thanks,
Sarah
Customer Service
Excellent serviece very quick delivery…
Excellent service very quick delivery trousers fitted perfectly.
26. juli 2023
Svar fra The Trouser Shop
Hello Mr Wiseman,
Thank you for your lovely review, we are so happy to hear your kind words.
Many Thanks,
Sarah
Customer Service
Fitting
The trousers are the size ordered, unlike some companies where it's pot luck. Comfortable and smart.
22. juli 2023
Svar fra The Trouser Shop
Hello Mr Turnbull,
Thank you for your brilliant review, we really appreciate you taking the time to leave us a review.
Many Thanks,
Sarah
Customer Service
The trousers fit perfectly
The trousers fit perfectly, good quality, colour just what I wanted, I would buy from The Trouser shop again.
I am over 80 and its hard to get trousers in the shops now, The Trouser shop has Trousers for all ages and all styles.
13. juli 2023
Svar fra The Trouser Shop
Hello Mr Malam,
Thank you for your glowing 5* review, we are so glad you are happy with your purchase and hope to see you again!
Kind Regards,
Sarah
Customer Service
Quality at a reasonable price
14. juli 2023
Svar fra The Trouser Shop
Hello Mr Philp,
Thank you for your 5* review, we are so glad you are happy with your purchase.
Kind Regards,
Sarah
Customer Service
My experience was made a lot easier by…
My experience was made a lot easier by contacting your after sales support.I was speaking to a man who goes by the name of john.there was a small problem with the delivery service.I have Now received my new trousers I know I will be using your service again on 1.8.2023.This man named John who is a member of your help team.I wish everyone was as good as John was with dealing with problem's again thank you all.
12. juli 2023
Svar fra The Trouser Shop
Hello Mr Card,
Thank you for your wonderful 5* review, we have passed this onto John in our team and he is thrilled! We take our customer service very seriously and we are so glad we managed to help.
Kind Regards,
Sarah
Customer Service
Svar fra The Trouser Shop
Hello Mr Mcaleavy,
Thank you for your positive review, we are so glad you are happy with your purchase.
Kind Regards,
Sarah
Customer Service
Svar fra The Trouser Shop
Hello Mr Armitage,
Thank you for your 5* review, we are so glad you are happy with your purchase.
Kind Regards,
Sarah
Customer Service
Good quality trousers and good service
4. juli 2023
Svar fra The Trouser Shop
Hello Mr Kazi,
Thank you for your 5* review, we are so glad you are happy with your purchase.
Kind Regards,
Sarah
Customer Service
well made trousers good fit good…
Well made trousers good fit good service,courier service very good,would buy again.
22. mai 2023
First rate and stylish and comfortable!!
20. mai 2023
Svar fra The Trouser Shop
Hello Mr Reading,
Thank you for taking the time to leave a great review! We really appreciate the support.
Kind Regards,
Sarah
Customer Service
Good quality,very efficient…
Good quality,very efficient company,speedy delivery, , good value
16. mai 2023
Svar fra The Trouser Shop
Hi Mr Charles,
Thank you so much for your lovely review, so glad you are happy with your purchase.
Kind Regards,
Sarah
Customer Service
Perfect fit!!!!!
light weight material does not crease, he looks good and tidy all day.27inch leg saves me taking up. Good value for money 💰
12. mai 2023
Svar fra The Trouser Shop
Hi Mrs Maclaughlin,
Thank you so much for your kind review, so lovely to hear.
Kind Regards,
Sarah
Customer Service
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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