There were multiple units available for us to find something that fit our needs at reasonable prices. Pictures were beautiful of condo we’re renting let’s hope it’s as good as it looks. Great locatio... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight awa... Vis mer
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I had a really positive experience with Top Villas once again. Leeza Medinilla was super patient and efficient helping us finding the best deals. We were able to call her to ask specific quest... Vis mer
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We recently stayed at a property managed by Top Villas (Reunion Resort 394). While the house itself was nicely laid out and had potential, unfortunately the overall cleanliness and maintenance w... Vis mer
Informasjon om virksomheten
Om Top Villas
Skrevet av virksomheten
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Skrevet av virksomheten
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Kontaktopplysninger
205 Town Center Boulevard, FL 33896, Orlando, USA
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4,5
Enestående
2k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Jessica
Jessica was great. Easy to work with and quick to reply!! Grateful to have had her to work with to make it quick and easy!!
27. november 2025
Svar fra Top Villas
Dear Kinga,
Thank you for your positive feedback regarding the service provided by Jessica, she will be so glad to hear your lovely comments.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Great Customer Service
12. desember 2025
Svar fra Top Villas
Dear Kimberly,
We appreciate your kind comments and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Great Service
Great Service
Contacted you via phone and was wonderfully assisted by Leeza Medinilla. My doubts were solved and she was truly helpful.
Also booking via the links she sent was very easy.
Good website with all the details. Particularly liked being able to choose by Resort and number of rooms.
12. desember 2025
Svar fra Top Villas
Dear Paula,
Thank you for your kind feedback, Leeza will be delighted to hear that you were pleased with her service.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
One word...Lydia.
9. desember 2025
Svar fra Top Villas
Dear Bernard,
Thank you for your kind words about Lydia, she will be so pleased to hear that you were so happy with her service.
We look forward to welcoming you on vacation with us in the new year!
Kind regards,
Rachel
Top Villas
Booking has always been very simple
Booking has always been very simple, very friendly staff.
4. desember 2025
Svar fra Top Villas
Dear Ian,
Thank you for your kind words about the service we provide, we truly appreciate it!
We look forward to welcoming you on vacation with us in the new year!
Kind regards,
Rachel
Top Villas
I engaged with a chat function whilst…
I engaged with a chat function whilst looking at villas and Elodie was amazing with responding and supporting us.
4. desember 2025
Svar fra Top Villas
Dear Phil,
Thank you for your kind words regarding the service you received from Elodie, she will be delighted to hear your feedback!
We look forward to welcoming you on vacation with us soon and happy holidays!
Kind regards,
Rachel
Top Villas
Svar fra Top Villas
Dear Dean,
Thank you for your kind comments regarding our booking process, we truly appreciate your positive feedback.
And we look forward to welcoming you on vacation with us next year!
Kind regards,
Rachel
Top Villas
Everything about this booking was made…
Everything about this booking was made easy for us. All of our needs are mat, they return phone calls and emails.
30. november 2025
Svar fra Top Villas
Dear Raquel,
Thank you for your positive feedback, we truly appreciate it!
We look forward to hosting you soon and hope you have happy holidays in the meantime!
Kind regards,
Rachel
Top Villas
very courteous representative and…
very courteous representative and responsive to questions.
30. november 2025
Svar fra Top Villas
Dear Avi,
Thank you for your kind comments regarding our staff, we truly appreciate your positive feedback.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Great service
29. november 2025
Svar fra Top Villas
Good morning,
Thank you for your kind words, we truly appreciate them and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Svar fra Top Villas
Dear Margaret,
Thank you for you kind words about Shannon, she will be delighted to hear that she made your booking process easier!
We look forward to welcoming you on vacation with us next year!
Kind regards,
Rachel
Top Villas
Disappointing Reunion Villa 193 Nothing Like the Photos
We booked a villa at Reunion Florida (Resort 193) based on the very appealing photos of the property on Top Villas' website. We were deeply disappointed in the poor standard of this so called "luxury" villa. Clearly the photos were taken years ago and therefore misrepresented the condition of the property. The villa is tired and shabby and needs to be updated. We were there in mid to late November and it was cold at night. There was only a thin bedspread on the master bed and we were cold. Next day we tried to find some extra blankets and I emailed Top Villas to ask for more but they just said they didn't provide any. Really?? We then found some in a cupboard in what was a kids' room which we weren't using.
The oven was filthy. I complained and they said they'd send someone to clean it but it was no different afterwards - we could still see the same particles of food stuck in the door hinge area. The base of the oven had old burned on stains and grime. Clearly it hadn't ever been cleaned properly.
The patio furniture was nothing like the photos on the website. It was old, very worn and shabby. The cushions had very little padding so it was uncomfortable to sit on for very long.
There was a badly cracked socket on the wall behind the coffee machine in the kitchen which we deem to be dangerous and which should be urgently repaired. There was also a high level cupboard in the laundry room which had a door that wouldn't close because a tangle of electrical cables were hanging out of it. Not at all appropriate for rental accommodation. All in all this was very disappointing and not worth the money. Top Villas' response was also disappointing. They weren't interested in anything we had to say. Don't be fooled by the glossy photos. This property is sub standard and so is Top Villas' customer service.
15. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Top Villas
Dear Marion,
Thank you for taking the time to share your feedback regarding your recent stay at Reunion Resort. We are very sorry to hear that you were disappointed with the villa you received.
We appreciate your comments regarding the photos on our website and we will reach out to the Property Manager for updates. Please note that rental homes are subject to normal wear and tear over time, however we always encourage owners to maintain their properties to a high standard.
Regarding the oven, our team arranged for it to be cleaned during your stay, however we apologise that you remained unhappy with this.
Regarding the patio furniture, we will reach out to the homeowner to discuss whether some items can be replaced or upgraded to ensure greater comfort for future guests.
We also note that the socket and cupboard door issues mentioned in your last paragraph, were not reported to Top Villas during your stay. While we were therefore unable to address them at the time, we will review these matters with the homeowner to ensure appropriate action is taken for the safety and comfort of future guests. Thank you for making us aware of these matters.
We sincerely regret that your stay was not as enjoyable as anticipated and appreciate your honest feedback, which helps us continue to improve our service and property standards.
To ensure this matter is fully addressed, we will reach out to you directly today in the hopes that we can resolve this matter to your satisfaction.
Kind regards,
Rachel
Top Villas
Top Villas Reservation
The experience with the Top Villas website and the service received from Elodie F-W was fantastic. The site was easy to use and very informative and Elodie went above and beyond to make sure I received the perfect Villa for my family vacation. We can’t wait to continue our experience with Top Villas!
28. november 2025
Svar fra Top Villas
Dear Gretchen,
Thank you so much for your kind words!
We’re delighted to hear that you had such a great experience with the Top Villas website and that Elodie was able to help you find the perfect villa for your family vacation. She’ll be thrilled to know her efforts made such a positive impact.
We look forward to welcoming you on vacation with Top Villas soon! If there’s anything you need as your trip approaches, we’re always here to help.
Kind regards,
Rachel
Top Villas
The property had everything we needed
The property had everything we needed. It was a quiet place to rest after being in a houseful of people.
21. november 2025
Svar fra Top Villas
Dear Dawn,
Thank you for your positive feedback, we truly appreciate it.
We are so pleased to hear that the villa was everything you hoped for and that you had a peaceful vacation with us.
We hope to welcome you back soon!
Kind regards,
Rachel
Top Villas
Time for an update.
We have stayed at several properties in the Reunion area, so we are aware of what to expect in a high traffic area. That said, while this location is great, the home needs some TLC. While you have access to everything you need for a weeklong stay, you need to know that everything appears to be in the same condition it was from when it originally went on the rental market. The best example I can give is that there is a really nice home theater room. The challenge is that 1/2 the chairs reclined and 1/2 were broken. Even more challenging is that it's connected to a DVD player. To be honest, I don't even know where to access DVDs today. This is easily resolved with a Amazon Fire Stick, but that wasn't available and when I asked the property management company their response was basically "deal with it." As a family, we made it work. We paid for the pool heating and it was worth it. The living space and bathrooms, albeit dated, were clean and the greater Reunion property is nice for long stays.
I think this is a great location, but hope the owners read this review and invest a little in updating as it's a great option for families.
27. november 2025
Svar fra Top Villas
Dear Eric,
Thank you for taking the time to share your feedback regarding your stay at Reunion. We are glad to hear that you enjoyed the location, the pool heating, and the overall suitability of the property for your family.
We appreciate your observations regarding areas of the home that could benefit from attention. Rental properties are naturally subject to wear over time, and your feedback about the home theater chairs and media setup is valuable. We do note, however, that the issue with the chairs was not reported to us during your stay, so we were unable to address it at the time. We will share your comments with the homeowner for consideration, including the suggestion of updating the home theater with a modern streaming option.
It’s great to hear that, despite these issues, the living spaces and bathrooms met your cleanliness expectations. Feedback like yours helps both Top Villas and the property owners ensure a better experience for future guests.
Thank you again for your review, and we hope to welcome you back on vacation with Top Villas again in the future.
Kind regards,
Rachel
Top Villas
Svar fra Top Villas
Dear Meghann,
Thank you for your kind comments, we truly appreciate them.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
I felt very well advised
I felt very well advised. All my questions were answered very quickly. I was advised by Jean Ayala and guided very well through the entire booking procedure.
27. november 2025
Svar fra Top Villas
Dear Phillip,
Thank you for your wonderful feedback!
We’re delighted to hear that Jean was able to guide you so smoothly through the booking process and answer all your questions promptly. We look forward to welcoming you soon and hope your stay exceeds all expectations!
Kind regards,
Rachel
Top Villas
Fabulous service from Becky
Fabulous service from Becky. She was very quick to help with any queries. The villa was very easy to book. Were looking forward to seeing it in person! Becky has also stayed intouch since the booking to help accommodate our requests.
29. november 2025
Svar fra Top Villas
Dear Amy,
Thank you so much for your kind words! We’re thrilled to hear that Becky was able to assist you so promptly and make the booking process easy.
We can’t wait for you to see the villa in person and hope it exceeds your expectations!
Kind regards,
Rachel
Top Villas
The selected Villas are inviting.
The selected Villas are inviting and very luxurious. They are intriguing enough to draw individuals to search further.
27. november 2025
Svar fra Top Villas
Dear Shirley,
Thank you for your kind words regarding our villas.
We look forward to welcoming you on vacation with us next year!
Kind regards,
Rachel
Top Villas
I went with Top Villas because I…
I went with Top Villas because I couldn’t handle everything that needed to be done for a family vacation on my own. The prices are reasonable and they are very helpful.
27. november 2025
Svar fra Top Villas
Dear Julie,
Thank you for your positive feedback regarding our booking process, we truly appreciate it!
I am so glad that we were able to help you book your next vacation and we hope you have a lovely time.
Kind regards,
Rachel
Top Villas
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