Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight awa... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I had a really positive experience with Top Villas once again. Leeza Medinilla was super patient and efficient helping us finding the best deals. We were able to call her to ask specific quest... Vis mer
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Lydia was so nice and helped me all the time with my questions. I'm from austria and she called me after i send the inquiry. I was feeling well because of the little personal touch on the phone.... Vis mer
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Top Villas was great to work with. However the one problem I found was the cleaners don't pay much attention to some details when cleaning. We booked through Top Villas for Windsor Hills resort i... Vis mer
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Informasjon om virksomheten
Om Top Villas
Skrevet av virksomheten
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Skrevet av virksomheten
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Kontaktopplysninger
205 Town Center Boulevard, FL 33896, Orlando, USA
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4,5
Enestående
2k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Top Villas
Good morning,
Thank you for your kind words, they are much appreciated!
We look forward to welcoming you on vacation with us soon and do reach out if you need any assistance in the meantime.
Kind regards,
Rachel
Top Villas
The customer service in amazing!!!
6. mai 2026
Svar fra Top Villas
Dear Robin,
Thank you for your lovely feedback, we truly appreciate it!
We can't wait to welcome you on vacation with us soon.
Kind regards,
Rachel
Top Villas
Perfect
Lydia was so nice and helped me all the time with my questions.
I'm from austria and she called me after i send the inquiry. I was feeling well because of the little personal touch on the phone.
5. mai 2026
Svar fra Top Villas
Dear Tina,
Thank you so much for your kind words!
We’re delighted to hear that Lydia made you feel comfortable throughout the process. She truly cares about giving each client a personal and attentive experience, so it’s great to know that the call made a difference.
We really appreciate you taking the time to share your experience and we look forward to welcoming you on holiday with us soon!
Kind regards,
Rachel
Top Villas
Would not recommend
We rented a villa on the Reunion Resort. There were only 2 loungers for a villa which slept 15. The cleaning was dreadful. There was thick dust. The patio furniture was rotten and they had to come and jet clean the same for us to be able to sit on it. There was a mouse problem and under the patio furniture(which had never been moved or cleaned) was full of mouse/rat faeces. They nickel and dimed over the pool heating and the late check out. Would not recommend this company to rent a villa from.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Top Villas
Dear Deborah,
Thank you for your detailed comments. We are truly sorry to hear that certain aspects of your stay did not meet expectations, however we appreciate your feedback.
We have checked our records and I cannot see that any reports made regarding rodents to our support team during your stay. As a result, we were unfortunately not given the opportunity to validate and assist with this at the time. We take any reports of this nature very seriously and would always encourage guests to contact us immediately so we can act promptly.
In relation to the old patio furniture, one item reported was not part of the villa’s furnishings and was located on neighbouring property. These were subsequently identified and a removal was requested. For the patio furniture that was on the property, we can see that the property manager arranged for the cushions to be jet washed during your stay, however we apologise for any inconvenience caused prior to this.
We are also sorry to hear your comments regarding cleanliness, as all of our homes are professionally cleaned prior to arrival. We will ensure that your comments are passed to the relevant housekeeping teams for remedial action.
With regards to the pool heating and late check-out fees, we do apologise for any disappointment caused. However, these are charged for services provided by the property manager.
We do appreciate your feedback, as it helps us improve both communication and service standards. Please be assured that we will reach out to you directly today with a view to getting this matter resolved amicably.
Kind regards,
Rachel
Top Villas
TOPVILLAS RUINED OUR VACTION
Having issues arise is bad enough when you are on a family vacation that is meant to be relaxing. However, having to be on the phone with Top Villas day and night was an absolute nightmare! Promises everyday that the issues would be resolved, just for another day to come and go with no resolution. Meaning, having to call again the following day, and so on and so forth. Like a bad version of Groundhog Day.
COST for 12 Nights $12,054.40 cad
8 Nights at one Villa and the remaining 4 nights in another Villa - 2 different Top Villa Resort locations.
Issues?
Filthy bedding. Called EVERY DAY MORNING AND NIGHT. They FINALLY changed the dirty bedding 1 day before our departure. Disgusting.
First location
Tap water stunk like sewer.
Drainage issues in showers and sinks
Dirty and slimy walk in shower (likely due to drainage issue).
Nails sticking out of carpet, threshold between masterBD and Ensuite, poked holes in my foot a few times causing bleeding. (ISSUE NEVER RESOLVED UPON REQUEST)
Dirty Pools in both locations.
No heat in Pool at 2nd location, called every day but they did not turn on until our last day there. My 2 small children (4 & 5) were very upset that the water was too cold to swim in most of our stay.
Repeted communication for my friend to be allowed on site (It was only myself and my husband and our 2 small boys - at a house that sleeps 16). They "added my friend to our list to be allowed in (she and her daughter were coming for a day visit as they were staying at another resort). Another nightmare. Would not let her in. Had to call and email and get it sorted, while they waited at the front gate for almost 2 hours.
Last day, I told her to drop over and pick up our food and supplies that we still had left as we were leaving in the morning, yet again, security would not let her in. NOt even for 5 minutes. My husband had to unpack our SUV, pack it with the supplies, and drive to the gate to load it into her car.
REDICULOUS.
I understand that sometimes issues may arise while on vacation. But how the property management handles issues is everything. It can turn your vacation into a nightmare. No one wants to spend every day sending emails and calling morning, noon and night to try and get issues addressed.
TOP VILLAS is an absolute terrible property management company to deal with.
What a waste of $12,000 FOR a 12 Night stay for our family of 4.
They did reach out after I left a review on Trip Advisor.
With a laughable offer. If we booked w them again they would offer us a "managers discount" I asked what that was and eventually wrote back saying, up to 10-15% off (depending on when and where we stay).
What a joke.
Save yourself the stress and the nightmare of renting from a property management company who could care less about issues or making their customers happy.
29. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Top Villas
Dear Stephanie,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your family vacation did not meet expectations.
As the travel agent, Top Villas acts as an intermediary between guests and the property management company responsible for the on-site operation of the villa and resort. Operational matters are managed on-site by the property team and resort staff.
Our records show that the issues reported to Top Villas during your stay were passed to the Property Management Team for action. The pool is scheduled for weekly cleaning and this was carried out during your stay, however we apologise if you would have preferred this service sooner in your stay. The pool heating concern was addressed and refunded on April 2nd. Nevertheless, we are sincerely sorry for any impact these matters had on your experience.
A 10–15% “management discount” is not something offered by Top Villas. It therefore appears this may have been discussed directly with the property management team rather than through us.
Resort policies regarding guest access are set and enforced on-site by resort security, and unfortunately are outside of Top Villas’ control, although we always assist where possible.
All homes receive a professional housekeeping service prior to arrival. We are sorry to hear of your concerns regarding cleanliness and bedding, and we will raise these again with the property management team as part of our investigation.
We will review all of your concerns with the relevant parties and work towards a fair resolution, and we will be in touch with you directly once this has been progressed.
Kind regards,
Rachel
Top Villas
Amazing
Every thing was excellent! This will be the only place I stay at when I’m in Orlando
23. februar 2026
Svar fra Top Villas
Good morning,
Thank you so much for your kind words!
We’re thrilled to hear that everything was excellent for your stay and we can’t wait to welcome you back on your next visit!
Kind regards,
Rachel
Top Villas
The booking process was a breeze!
The booking process was a breeze thanks to Leeza! She answered all my questions and has been a blessing to work with.
30. april 2026
Svar fra Top Villas
Dear Christen,
Thank you so much for your kind words!
We're delighted to hear that your booking experience was smooth. Leeza will be thrilled to know she made such a positive impact!
We appreciate you taking the time to share your experience and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Great customer services
29. april 2026
Svar fra Top Villas
Dear Anjoynae,
Thank you for your kind feedback! We're so glad to hear you had a great experience with our customer service.
We truly appreciate your support and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Easy website very clear and plenty of…
Easy website very clear and plenty of information on each villa.
29. april 2026
Svar fra Top Villas
Dear Vivian,
Thank you for your lovely feedback! We're glad you found our website and villa information clear and helpful.
We aim to make our website experience as smooth as possible, so it’s great to hear it worked well for you.
We look forward to welcoming you on holiday with us soon!
Kind regards,
Rachel
Top Villas
Booking Experience
Booking Experience
Immediate response. Courteous and knowledgeable about the booking.
30. april 2026
Svar fra Top Villas
Dear Lillie,
Thank you for your kind words, we truly appreciate them.
We’re really glad to hear that you found our team courteous and knowledgeable throughout your booking. We always aim to make the process as smooth as possible and it’s great to know that came across!
We look forward to welcoming you on vacation with us soon.
Kind regards,
Rachel
Top Villas
Svar fra Top Villas
Dear Victor,
Thank you for your kind words!
I’m glad you found the process smooth and professional.
We hope to welcome you back on vacation with us again soon!
Kind regards,
Rachel
Top Villas
Excellent customer service
Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight away with a list of different villas. Nothing was too much trouble for her and she responded to emails in quick time. Very, polite cheerful person . The booking process was really easy and confirmation was immediate.
28. april 2026
Svar fra Top Villas
Dear Alison,
Thank you so much for your kind words! We’re delighted to hear that Elodie provided such a helpful service throughout your booking journey. It’s great to know she was able to make the whole process smooth and stress-free!
We’ll be sure to pass on your lovely feedback to her, she’ll be thrilled to hear it. We truly appreciate you taking the time to share your experience and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Top Villas was great to work with.
Top Villas was great to work with.
However the one problem I found was the cleaners don't pay much attention to some details when cleaning. We booked through Top Villas for Windsor Hills resort in Kissimmee. I love the staff at Top Villas. We had an issue with our lock box and door code and the lady I dealt with at Top Villas was immediately on the problem. And got it fixed right away. Booking with them was also pretty simple and I paid over time. This made our experience so much better and less stressful. I just wish they had more places to book in. Like New Hampshire, Virginia. Places like that.
Thank you Top Villas
For our memorable vacation
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Top Villas
Dear Tina,
Thank you so much for your kind words about your experience with Top Villas, we’re really glad to hear that our team were helpful in making your booking process smooth and stress-free.
We also truly appreciate your feedback regarding the cleaning standards at the property in Windsor Hills. We’ll be sure to share your comments with the local management team so they can improve going forward.
It’s great to hear that our flexible payment options were useful and thank you for your suggestions on new destinations like New Hampshire and Virginia. We’re always looking to expand our portfolio, so we’ll definitely take that on board.
We hope to welcome you back on vacation with us again soon!
Kind regards,
Rachel
Top Villas
Very transparent worked with me every…
Very transparent worked with me every step of the way I luv it 💯
25. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Top Villas
Good morning,
Thank you so much for your kind words!
It really means a lot that you felt supported and informed throughout the whole process. We’re all about keeping things clear and working together every step of the way!
If you need any further assistance, please let us know.
Kind regards,
Rachel
Top Villas
Swift
Swift, easy process booking an upscale property for our future travel in October.
Quick response
21. april 2026
Svar fra Top Villas
Dear Sharon,
Thank you for your kind feedback!
We’re pleased to hear you found the booking process straightforward and that our team was able to respond quickly.
We hope you have a wonderful stay in October and do let us know if you need any further assistance before your trip.
Kind regards,
Rachel
Top Villas
The process was easy
The process was easy. Thankful to the people who reached out to help once they knew I may be interested in booking one of the villas. The villas and the places were mind blowing. They really took the time to find the best.
23. april 2026
Svar fra Top Villas
Good morning,
Thank you for your wonderful feedback.
We’re delighted to hear that the process was easy and that our team was able to assist you in finding the right villa options. It’s great to know the properties and locations exceeded your expectations, and we truly appreciate your recognition of the care taken in selecting them for you.
We look forward to welcoming you on vacation with us soon and do let us know if you need any further assistance in the meantime!
Kind regards,
Rachel
Top Villas
Svar fra Top Villas
Dear John,
Thank you for your kind words! We really appreciate your feedback and are glad you had a positive experience with our team.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Jean was very helpful with entire…
Jean was very helpful with entire booking experience.
22. april 2026
Svar fra Top Villas
Dear Beth,
Thank you for your feedback! We’re so pleased to hear that Jean was very helpful throughout your booking experience.
We’ll be sure to pass along your kind words—he'll really appreciate them!
Kind regards,
Rachel
Top Villas
Svar fra Top Villas
Dear Daisy,
Thank you so much for your kind words!
It was a pleasure helping and I’m really glad we found the right home for you.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Svar fra Top Villas
Dear Kristina,
Thank you for your kind feedback!
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
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