There were multiple units available for us to find something that fit our needs at reasonable prices. Pictures were beautiful of condo we’re renting let’s hope it’s as good as it looks. Great locatio... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Booking process was very simple and fast. We liked a filter which gave us results we were looking for. It was a pleasant experience to choose from villas in a location we were interested for.
Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight awa... Vis mer
Selskapet har svart
I previously used Vrbo's service and was satisfied; the house was clean and in a good location. I hope the experience this time will be the same, or even better.
Selskapet har svart
Informasjon om virksomheten
Om Top Villas
Skrevet av virksomheten
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Skrevet av virksomheten
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Kontaktopplysninger
205 Town Center Boulevard, FL 33896, Orlando, USA
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4,5
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Barbados
I wanted the perfect spot for our families vacation and Shannon made that happen, she was prompt and efficient with communication and details. I will use Top Villas and Shannon again for our future vacations.
10. september 2025
Svar fra Top Villas
Dear Cheri,
Thank you for your lovely feedback regarding Shannon's service. We will ensure that she is praised for her hard work!
We look forward to welcoming you on vacation with us soon and can't wait to host you again in future!
Kind regards,
Rachel - Top Villas
Great site with excellent selections of homes
Great site with excellent selections of homes. I took my kid to Disney and Universal Studios which was in short driving distance. The owner of the home had an excellent set up with themes in every room and two arcades in the house. It was hard to leave the house with so many activities to do there. The only negative I would say is I booked this once and I was told afterwards that my booking was cancelled even though my deposit was paid. There was some double booking issue. I had to move some things around and schedule it later.
23. januar 2025
Svar fra Top Villas
Good morning,
Thank you for your positive feedback regarding your recent stay with Top Villas, we are so pleased to read that you had such a lovely vacation with us!
I apologise for the booking issues you faced, however I was glad to hear that this was resolved in the end.
We look forward to welcoming you back on vacation with us again in future and hope you have a lovely day!
Kind regards,
Rachel - Top Villas
What an absolute disappointment this…
What an absolute disappointment this company are! We had so many problems with the villa we were put in and top villas were not helpful in responding to and rectifying the problems! We should never have been put in this villa and top villa have been awful as dealing with our complaint! I would never use them again!
17. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Top Villas
Dear Sarah,
Let me begin by saying how truly sorry I am to hear that your stay didn’t meet your expectations. I completely understand how disappointing that must have been.
I’ve looked into the details and can see that our Property Manager did their best to address the concerns during your visit, and we also offered a partial refund as a gesture of goodwill for the disruption caused.
That said, I want to ensure we do everything we can to make this right. I’ll be reaching out to your travel agent today to help move things forward and work toward a resolution you’re happy with.
Kind regards,
Rachel
Top Villas
Soonjoo
When I was browsing the house, it was difficult to accurately determine the number of bathrooms from the photos. However, the overall reservation instructions were very helpful.
27. september 2025
Svar fra Top Villas
Dear Soonjoo,
Thank you for your feedback!
Please be advised that the number of bathrooms is listed in the house description underneath the photos on our website.
I hope this helps and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Great customer service ,very polite and…
Great customer service ,very polite and helpful representatives
27. september 2025
Svar fra Top Villas
Dear Sabrena,
Thank you for your positive comments regarding our service!
We look forward to welcoming you on vacation with us next year!
Kind regards,
Rachel - Top Villas
Top Villas professional and experienced…
Top Villas professional and experienced team made our trip and Villa stay an experience of a lifetime! The Villa was everything as promoted and more and the Villa owner and team were awesome and exceeded our expectations!
13. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Top Villas
Dear Brad,
Thank you for your lovely feedback and we are so pleased to hear that you had such an excellent time on your recent vacation with Top Villas!
We hope to welcome you back on vacation with us again soon and hope you have a lovely week!
Kind regards,
Rachel
Top Villas
When I looked at down payment it was a…
When I looked at down payment it was a liwer price then when I went to book. And did nit like constant emails about booking the place even after I bookef
20. september 2025
Svar fra Top Villas
Good morning,
Thank you for your constructive feedback, from which I was truly sorry to read of your disappointment with our pricing. Please be advised that the price shown when you click through to a villa is a "from" price, as stated on our website. Nevertheless, I sincerely apologise for any confusion caused with regards to this.
I was also sorry to hear that you are receiving too many emails and in response to this, I have asked our marketing team to take you off of their correspondence list.
If you need any assistance in the run up to your trip, please contact us on guestexperience@thetopvillas.com and be assured that we will do our best to ensure that you have an amazing vacation with us next year!
Kind regards,
Rachel
Top Villas
I was very well assisted and I’m really…
I was very well assisted and I’m really looking forward to my stay!
19. september 2025
Svar fra Top Villas
Dear Anna,
Thank you for your positive feedback and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Very pleased
Jean was extremely helpful and even helped us book our stay after he was supposed to get off. He looked thru the available properties and found houses that were close in proximity to accommodate my families need for two houses.
22. september 2025
Svar fra Top Villas
Dear Ingrid,
Thank you for your lovely feedback regarding the service provided by Jean.
We will ensure that he is praised for his excellent work and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Svar fra Top Villas
Dear Ivonne,
Thank you for your lovely comments regarding the great service that Kedesh provided! We will ensure that he is praised for his excellent work.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
The people were friendly and helpful.
The people were friendly and helpful. Contract is boilerplate and does not have any specific information. Payment system for large sums requires telephone assistance. Multiple calls over 2 days were required toget a person to help.
17. september 2025
Svar fra Top Villas
Dear Dwight,
Thank you for your feedback, we truly appreciate you taking the time to share your thoughts.
Whilst I was pleased to read that you found our staff friendly and helpful, I was sorry to note your disappointment with our payment procedure and the information provided so far.
I will contact you directly today for more details and to assist with any further queries you may have.
Kind regards,
Rachel
Top Villas
So far our experience with top villas…
So far our experience with top villas has been excellent, hoping the rest of the journey goes as smoothly
17. september 2025
Svar fra Top Villas
Dear Jane,
Thank you for your lovely comments regarding the service we have provided so far. We will ensure that this carries on!
We look forward to welcoming you on vacation with Top Villas soon!
Kind regards,
Rachel
Top Villas
Svar fra Top Villas
Dear Angeline,
Thank you for your positive feedback.
We truly appreciate this and we look forward to welcoming you on vacation with Top Villas soon!
Kind regards,
Rachel
Top Villas
They were very helpful
16. september 2025
Svar fra Top Villas
Dear Kelley,
Thank you for your positive comments!
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Using Top Villas again
Have used Top Villas many times in the past and as always found the service very good.
This year Becky was very helpful,answered all my queries promptly
18. september 2025
Svar fra Top Villas
Dear Graham,
Thank you for your lovely comments regarding our service.
We will ensure that Becky is praised for her good work and we look forward to welcoming you on holiday with us again soon!
Kind regards,
Rachel
Top Villas
Customer service representative was…
Customer service representative was great and efficient at handling everything for me. Booking process was so easy!!
17. september 2025
Svar fra Top Villas
Dear Anita,
Thank you for your lovely comments regarding our staff and service!
We look forward to welcoming you on vacation with Top Villas soon!
Kind regards,
Rachel
Top Villas
Svar fra Top Villas
Dear Emilia,
Thank you for your positive comments and we look forward to welcoming you on vacation with Top Villas soon!
Kind regards,
Rachel
Top Villas
The website is excellent with a large…
The website is excellent with a large amount of choices of Top class villas. Plus there is the support of the UK Team to answer queries.
16. september 2025
Svar fra Top Villas
Dear Dean,
Thank you for your positive feedback regarding our website and UK Team, we truly appreciate you taking the time to leave your comments.
We look forward to welcoming you on holiday with Top Villas soon!
Kind regards,
Rachel
Top Villas
Svar fra Top Villas
Dear Latasha,
Thank you for your positive feedback and we look forward to welcoming you on vacation with Top Villas soon!
Kind regards,
Rachel
Top Villas
Multiple calls made to get information.
Multiple calls made to get information.
Email sent was for the wrong villa.
The cost of the villa was reasonable; however, the cost for services rendered is rather exorbitant.
The absence of refund availability that requires an addition cost for insurance coverage just in case it is needed, was too much.
My first and more likely than not my last visit to topvillas.
15. september 2025
Svar fra Top Villas
Good afternoon,
Thank you for your feedback, all of which has been taken onboard by the relevant teams.
I was sorry to hear that you were disappointed with some of our service costs. Please know that we do our best to keep our prices competitive with the market.
Furthermore, many of our homes do offer flexible cancellation policies, and we make sure to highlight this on our website. For those that don’t, we strongly recommend travel insurance as a standard procedure. We hope you can appreciate that these measures are in place with your best interests in mind.
Do let us know if there is anything further you need assistance with prior to your stay and our team will be more than happy to help. We will do our best to ensure that you have an excellent vacation with us and we look forward to welcoming you soon!
Kind regards,
Rachel
Top Villas
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