Purchased Hycosan dry eye drops, saved around £30 on total order compared to price at Boots. They arrived really quickly and order was 100% accurate and packaged well. Will definitely be ordering wi... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I went to buy exact same sunglasses front boots which were £160 I look online and see exact ones for nearly half of the price I bought them Sunday i email them as there was 3to 5 days... Vis mer
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I'm currently visiting the UK and the pricing is very good for contact lenses compared to the mainstream opticians here. Ordering was very simple. I can't believe I ordered them on Wednesday and they... Vis mer
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I have been really impressed at the customer service from The Optical Store during my recent purchases. When I had ordered the incorrect lenses for my partner, I emailed to confirm the return... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Kontaktopplysninger
4,9
Enestående
303 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great prices and super quick delivery…
Great prices and super quick delivery with them arriving the next day. I like the price is simple and clear without lots of fake special offers that then dont allow you to use a disscount code like some other supplier. 10% off first order which made the price even better. I would definitely recommend and will be buying from them again.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Simple pricing, no gimmicks, and speedy delivery - sounds like a win all round! Thanks for choosing The Optical Store, Jamie. We appreciate the recommendation and we look forward to welcoming you back again soon!
Excellent customer service
Excellent customer service, speedy delivery even when ordered on a bank holiday
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you for the lovely feedback, Pauline! We’re really glad your order arrived quickly and that you were happy with the service - even over the bank holiday. We appreciate you choosing The Optical Store and we look forward to welcoming you back again soon!
Great Prices and Arrived Early
I had a great experience with theopticalstore.co.uk. They offered the best price I could find online, which was a big plus. My order actually arrived a day earlier than expected, which was a nice surprise.
Everything was well packaged, and I received the correct contact lenses with no issues at all. The whole process was smooth and hassle-free.
I’ll definitely be returning and would highly recommend them to others!
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you for your review, John. We’re pleased you found The Optical Store competitively priced and that your contact lenses arrived quickly and securely packaged. We look forward to welcoming you back again soon!
Very good company
Very good company.
Small mistake with my order which was promptly rectified.
Excellent communication.
Fast delivery.
Definitely recommend
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you for the great review, So. We’re glad we could quickly sort the mix-up - mistakes happen, fixing them fast is what matters! Really appreciate the recommendation and we look forward to welcoming you back to The Optical Store soon!
Simple to order
Simple to order. Arrived very quickly. Highly recommend!!
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you for your kind review, Siobhan! Simple ordering and speedy delivery - just how it should be. Really appreciate the recommendation. We look forward to welcoming you back again soon!
Slow to dispatch Biotrue contact…
Slow to dispatch Biotrue contact lenses. These are popular lenses which I have never known a stock delay with my usual supplier, Alensa. Would not use The Optical Store again
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thanks for your review - although we have to admit, we’re a little surprised to read this.
The particular lenses you ordered come with a clearly stated lead time of up to 10 working days. This message is shown before ordering and you confirmed to us in writing that you acknowledged this when placing your order. When you reached out on day 4 to query the status, we confirmed your order was still very much on schedule to be delivered to you within the stated timeframe.
We completely understand that waiting isn’t ideal, but nothing here was delayed or outside of what was agreed at purchase.
We work hard to be upfront about delivery times, especially for specialist lenses like yours that require additional processing, so customers know exactly what to expect. This is one of those situations where everything was proceeding exactly as outlined - so a 1-star review here feels a little harsh.
If there’s anything else you’d like to discuss, we’re always here to help. Thanks again!
Ray-Ban Sunglasses
Tracked down a pair of Ray-Ban sunglasses from a TV program I was watching. Prices varied from £80 to £130 with the Optical Store being the cheapest. Decided to order late Tuesday evening and they were delivered (free) on the Thursday morning. Great product, price and service so absolutely no complaints. Would definitely buy from again.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Spotted on TV, found at the best price, and delivered in days - that’s a result! Thanks for choosing The Optical Store. We look forward to welcoming you back again soon!
Love the contacts
Love optical store always delivers on time and most importantly reasonably priced
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Turning up on time and keeping prices sensible - it’s what we do! Thanks for choosing The Optical Store, Caz. We look forward to welcoming you back again soon!
Fantastic customer service
Great prices, fast delivery, excellent customer service - had an issue with delivery, they sorted this without delay. Couldn’t be happier with them.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thanks so much for the kind words! We’re glad we could sort your delivery issue quickly and that you were happy with both our prices and service. We truly appreciate your support and we look forward to welcoming you back to The Optical Store soon!
Easy to order
Easy to order, fast delivery, good price
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Easy to order, quick to arrive, and good value - just how it should be. Thanks for choosing The Optical Store. We look forward to welcoming you back again soon!
Good value
Good value with free delivery. Lenses arrived quickly via Royal Mail.
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Good value and quick delivery is a combination we’re very fond of! Thank you for the great review. We look forward to welcoming you back again to The Optical Store soon!
The Optical Store
Spot on service from start to finish. I ordered Acuvue Oasys lenses and the customer service was excellent throughout. They were friendly, helpful and very easy to deal with. I’d happily order from them again and would definitely recommend them.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you for your review, Jordan. We’re pleased you found The Optical Store easy to deal with and that your Acuvue Oasys contact lenses were supported by excellent customer service. We look forward to welcoming you back again soon!
Amazing service
Amazing service ! Lenses arrived super fast and the price was very competitive.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Quick delivery and great value - job done! Thanks for the feedback, Kathleen. We look forward to welcoming you back to The Optical Store soon!
I’m so impressed by the customer…
I’m so impressed by the customer service; they went above and beyond to help me after I made a stupid mistake ordering the wrong contact lenses. Super speedy too, not to mention the excellent prices. I will always order from here in future. Thank you.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thanks so much for the kind words, Amber! We’re really glad our team could help make the process easy for you. Providing affordable contact lenses with fast, reliable service is what we aim for at The Optical Store. We truly appreciate your support and we look forward to welcoming you back again soon!
Fantastic…
Fantastic…
Placed my order online yesterday, this was super quick and easy. Uploaded pictures of trial lens boxes from opticians. Order confirmation straight away, despatched the same day and arrived today.
Highly Recommended
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
From uploading your prescription to contact lenses at your doorstep in a day - that’s what we like to hear! Thanks for choosing The Optical Store and for the recommendation, Lisa. We look forward to welcoming you back again soon!
Excellent Communication
Excellent Communication, fast delivery, cheaper than my Opticians’s. Would highly recommend.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thanks so much for the kind words, Louise. We’re really glad you found our service easy, delivery fast, and prices competitive. We appreciate you recommending The Optical Store and we look forward to welcoming you back again soon!
Top online contact lens supplier
Easy ordering process and super fast delivery.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you for the great review, Martin. Easy ordering and super fast delivery is exactly what we aim for - glad we got it spot on. We look forward to welcoming you back to The Optical Store soon!
Easy ordering quick delivery
Super easy ordering and fast delivery would recommend
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Ordering made easy and delivery that doesn’t hang about - thanks for choosing The Optical Store. We look forward to welcoming you back again soon!
Very very pleased with the excellent…
Very very pleased with the excellent service and speedy delivery and quick response with my query today.
I have a subscription through the Opical Store and was worried about delivery and payment.
I went online and filled out a form, within the hour I received a phone call and email and by the end of the day my contacts were at home, even before I'd gotten home from work!!
Thanks largely, I think, to Tom, who called me, emailed me and personally delivered the contacts to my home, isn't that amazing attention to detail!!
Have used this company over the years to order my daily contacts and am now using them for my monthly contacts.
Always a very quick delivery and such a wonderful team!!
Many many many thanks!!
Oh and I almost forgot the best part!!
These monthly lenses at Vision Express are double the price!! 🙄😱😳😳 So very happy to have switched over the subscription.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you for such a lovely review, Shireen! We’re really glad we could help quickly and keep everything stress free with your contact lens subscription. Tom might have set the bar a little too high with that delivery, although we’ll let him enjoy his moment!
Thanks again for your continued support - it means a lot to all of us at The Optical Store!
Cheaper than everyone else I searched
Cheaper than everyone else I searched. Also an error occurred and was quickly rectified. Excellent customer service.. how it should be.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you for your review! We’re pleased you found our prices competitive and that our team could resolve the issue quickly. Providing affordable products with responsive customer service is exactly what we aim for at The Optical Store. We look forward to welcoming you back again soon!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.