I’ve used Alensa only through searching for contact lenses online and found this company Their prices and products are excellent and service althougha faster delivery would be better as takes at l... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Have used this company a few times now. Best price and usually received in 3-5 days. Haven’t had any issues yet, so can’t comment on customer service, but they do keep in touch via email once order pl... Vis mer
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Even though I had a prescription for my contact lenses, you don’t need to load it into the system to order. Online CHAT was very good and answered any queries I had. Delivery was really quick! Ordered... Vis mer
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My contact lenses are of very good quality. I can wear them for two months without any problems. Of course, they should be removed at night. Everyone can choose the color and parameters they want. I r... Vis mer
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Informasjon om virksomheten
Om Alensa.co.uk
Skrevet av virksomheten
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Kontaktopplysninger
Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Road , TN24 8HB, Ashford, Kent, Storbritannia
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,3
Enestående
4k anmeldelser
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If I could give a zero I would
If I could give a zero I would, worst customer service, refused to take ownership of the faulty items they have sent me. Lee is extremely rude and unhelpful. Will not be using them again.
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Dear T,
we are sorry you've had a poor experience with our service, and we do apologize deeply. We have granted you compensatory credit for the supposedly faulty items. Since you've thrown the items away, there is no way we could have further assessed your claim, and granted further compensation, since there needs to be a return made from your side in order for us to inspect the items for any faults and thus validate your claim.
Easy ,arrived on time
26. juni 2026
Svar fra Alensa.co.uk
Hi,
Thank you so much for your review!
We are thrilled to hear that everything was easy and that your order arrived right on time. We work hard every day to provide a fast and reliable service.
Thank you for your trust, and we look forward to serving you again soon!
Sincerely,
Alensa Team
Item ordered and arrived next day…
Item ordered and arrived next day within the prescribed time slot.
25. juni 2026
Svar fra Alensa.co.uk
Dear Linda,
Thank you so much for your review! We are thrilled to hear that your order arrived the very next day, right within the scheduled time slot. Providing fast and punctual delivery is always a top priority for us.
We truly appreciate your trust and look forward to serving you again soon!
Best regards,
Alensa Team
I have been using Alensa contact…
I have been using Alensa contact lenses for a long time. Very efficient service.
29. juni 2026
Svar fra Alensa.co.uk
Hello,
Thank you so much for taking the time to share your review! We are absolutely thrilled to hear that you have been a loyal Alensa customer for such a long time.
Providing a fast and efficient service is always our top priority, and knowing we have consistently met your expectations means the world to our team. We look forward to continuing to provide you with great service for many years to come!
Warm regards,
The Alensa Team
Absolutely low rated customer service
Absolutely low rated customer service
I have been ordering lenses from Alensa for over a year.
I had a problem with my latest order and I telephoned customer services and they were so cold and did not offer to help. After many emails they offered a £5 credit on my Alensa account and that’s all.
Do not Oder from Alensa, pathetic customer service and they only interested in your money. If you have problems they will waste your time requesting explain this and explain that
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Dear Ali,
Thank you for sharing your feedback. While we have valued having you as a customer over the past year, we would like to clarify the circumstances of your order to provide the necessary context.
Our records show that you experienced discomfort after trying a new brand of lenses, which you ordered because your regular brand was temporarily out of stock. Because contact lenses are regulated medical devices, switching brands without a professional fitting or prescription frequently leads to fit and comfort issues like dry eyes. When you contacted us, our team was legally and procedurally required to ask specific questions to determine if this brand switch had been doctor-recommended. These questions are a mandatory safety and manufacturer protocol, not an attempt to waste your time.
Under health and safety regulations, opened medical products cannot be returned or refunded. Because we could not accept a return on an opened box, but still wanted to acknowledge your loyalty, we offered a £5 credit as a voluntary gesture of goodwill.
While we regret that we could not waive our safety policies in this instance, we must prioritize health guidelines. If you need any further assistance or information, please feel free to contact us at info@alensa.co.uk with your order number.
Best regards,
Alensa Customer Care Team
Svar fra Alensa.co.uk
Hi Janusz,
Thank you for the feedback!
We're glad to hear that everything went smoothly with your order. We look forward to serving you again soon!
Best regards,
Alensa Team
Fast delivery 👍🏻
26. juni 2026
Svar fra Alensa.co.uk
Thank you for the feedback!
We're glad we could get your order to you quickly.
We look forward to serving you again soon!
Best regards,
Alensa Team
Svar fra Alensa.co.uk
Hi,
Thank you for your review!
We're thrilled to hear that you are happy with both our product quality and fast delivery. Looking forward to serving you again soon!
Best regards,
Alensa Team
Placed a £67 order on Monday 29th June…
Placed a £67 order on Monday 29th June 2026 at 4.37am.
Marked as despatched on the 5th July 2026 at 23.28
Receiced by the mail centre actually on the 7th July 2026 19.55
Delivered on Weds 8th July 2026 12.38
No explanation for the abysmal delay. Nearly 6 days to be 'despatched'
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Dear Kogan ,
we are sorry to hear that you've had troubles with the delivery of your parcel. As we are currently experiencing delays in dispatch due to the large amounts of orders, we would like to look into your case and compensate you accordingly. Please, contact us with your order number at info@alensa.co.uk, so that we could address your complaint accordingly.
Svar fra Alensa.co.uk
We're so happy to hear that our ordering process was easy and that you found our prices competitive. We appreciate your kind words!
⭐⭐⭐⭐⭐Top drawer!!
⭐⭐⭐⭐⭐
I recently purchased a pair of Oakley Flak glasses for golf from Alensa and couldn't be happier with the experience. The glasses were remarkably well priced compared to other retailers, offering excellent value for money. Ordering was simple, delivery was quick, and the packaging was secure and of high quality, ensuring the glasses arrived in perfect condition. The product itself is outstanding, providing great clarity, comfort and performance on the golf course. A first-class buying experience from start to finish – I would definitely recommend Alensa to others.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
We are so pleased to hear that your recent purchase of Oakley Flak glasses for golf from us exceeded your expectations. We are delighted that you found our pricing competitive and the ordering process simple. It's wonderful to know that our quick delivery and secure packaging ensured your glasses arrived in perfect condition. We are especially happy that the product itself provides great clarity, comfort, and performance on the golf course. We truly appreciate your kind words and recommendation.
Svar fra Alensa.co.uk
We are happy to hear you product was delivered fast, and we are looking forward to your future orders.
Have used this company a few times now
Have used this company a few times now. Best price and usually received in 3-5 days. Haven’t had any issues yet, so can’t comment on customer service, but they do keep in touch via email once order placed, to relay order and delivery progress
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
We're so glad to hear you've had such positive experiences with us! We truly appreciate your kind words about our pricing and prompt delivery. We also value your feedback regarding our email updates, as we strive to keep our customers informed every step of the way. Thank you for being a repeat customer!
Delayed deliveries
Great quality lenses for great prices. But it's my third time ordering from them and every time my delivery was delayed.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
We are sorry to hear that you've had troubles with the delivery. Please, contact us at info@alensa.co.uk, so that we could compensate you for the late delivery. We do apologize deeply for the inconveniences caused.
Alensa.co.uk used to be reliable
Alensa.co.uk used to be reliable, with good prices and decent delivery times, but the service has gone badly downhill.
My last order was cancelled after payment with no clear reason at all. I did not cancel it myself, yet I received an AI reply!! suggesting the order had been cancelled and that a refund would follow. There was no proper explanation, no accountability, and no meaningful customer service. Trying to call was a waste of time because no one answered.
At this point, I would not describe this as a reliable company. The low prices are no longer worth the hassle, delays and poor communication.
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
We are sorry to hear you've had a negative experience with our services, and we do apologize deeply for the inconveniences caused. Please, email us at info@alensa.co.uk so that we could have a look into your case, as an order number is not present in your review. Cancellations with subsequent refunds sometimes occur due to our inability to comply with the customer's request (eg. "Please deliver within 48h"). We do apologize for not informing you about the reason of your cancellation ,and we would like to look further into it. Let us know
Really good service!
Even though I had a prescription for my contact lenses, you don’t need to load it into the system to order. Online CHAT was very good and answered any queries I had. Delivery was really quick! Ordered on a Monday and my lenses arrived 1st class post with free delivery on the Thursday. Overall a really good experience - I was a little dubious at first as they are considerably cheaper than other online sellers, but I went with reviews from other customers and decided to try them. Glad I did, they were great from start to finish and I will definitely order my next batch from them. I always previously ordered from an online supermarket opticians but always seemed to have a problem with the order - tried this time and twice the payment wouldn’t go through “because of a glitch on our site” so I cancelled the order and went with Alensa instead.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
We are so pleased to read your positive feedback and truly appreciate you taking the time to share your experience with us. It is wonderful to know that our online chat team was helpful and that your order arrived quickly and efficiently. We are delighted that you found our service great from start to finish, especially after your previous experiences elsewhere. We look forward to assisting you with your future contact lens orders.
Cheap but VERY slow delivery
Cheap but slow delivery as stock is first shipped to the UK before it’s then sent to you. so while they show a dispatch date online, add another week for it to actually arrive. Best bet is to get an actual UK supplier (with stock in the UK) to price match them. Alensa should be much clearer that they ship from the EU and show actual delivery rather than dispatch dates. Either service the UK market well and hold stock here, or just don’t bother and be up front about delivery times.
The maths on their reply is wrong. 5 days for delivery not 3!
5. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Hi Nicholas,
Thank you for your feedback. We’d like to gently clarify the timeline for your order, as transparency is very important to us.
You placed your order on Thursday, 2nd July, and it was delivered on Tuesday, 7th July. Because our fulfillment center does not operate over the weekend, your package was actually in transit for just 3 working days!
As detailed on alensa.co.uk, shipping from our centralized European warehouse is exactly how we keep costs low enough to offer our Lowest Price Guarantee. We always aim to be upfront about our timelines, and we feel a 3-working-day delivery from the EU to your door is a service we are proud of.
Thank you again for choosing Alensa, and we hope to welcome you back!
Kind regards,
Alensa Team
Alensa will return your faulty lense!
My wife has been buying lenses from Alensa for yrs, but her recent experience with a faulty batch and how customer services responded has meant she will not use them again! The first set of lenses from her new box of lenses tore in her eye and it took her a couple of days to get the remainder of the lense out. She contacted customer services and was told to return the whole box at her expense. She was told when they received them and test they would get back in contact with her. Meanwhile she has no lenses, so back to glasses. Several days have past since I put them in the mail for her, using Royal mail as they requested. Today she called them and asked if her lenses has been checked and what the results were. The chap said they had been, which considering he hadn't requested any information from her to reference my wife to any return I doubt very much. He told her that the lenses were fine, no issues! He told me wife there was nothing he could do but would refund for the single lense and could send the box of original lenses back to her. Excuse Me... Under the Consumer Rights Act, the box of lenses was purchased as a single commercial unit. Because a lens within this (the very first lens used) batch is defective, the entire pack is legally deemed to be of unsatisfactory quality and unfit for purpose. Furthermore, as a matter of basic eye health and safety, it is highly inappropriate to expect a customer to use the remaining lenses from a compromised box..My wife replied to thier offer in writing immediately stating her disappointment but we have had nothing back from them. I'm shocked that my wife has been treated like this and shocked that they would offer a pro rata refund and return of the original goods. Very poor experience all round and very unexpected from a company trading in the UK.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Dear Declan,
we are sorry to hear that, and we do apologize deeply. Please, contact us with your order number at info@alensa.co.uk , so that we could escalate the case to our management in order to address your troubles further. It is unacceptable to make a customer feel mistreated, and we want to be made aware of our mistake - hence why we would like to have a further look into this particular case, and reimburse you accordingly. Let us know.
TopVu daily & monthly contact lenses Excellent
I’ve used Alensa only through searching for contact lenses online and found this company
Their prices and products are excellent and service althougha faster delivery would be better as takes at least 5days or more as is Royal Mail ordinary delivery service
Can’t really complain as like everyone we are looking for cheaper products and with excellent quality especially as it’s our eyesight. Waiting a bit longer for delivery is why costs are cheaper
But fully recommend Alensa
3. juli 2026
Svar fra Alensa.co.uk
Hi Doreen,
Thank you so much for taking the time to leave such a thoughtful and detailed review!
We are thrilled that you found us online and that you are so happy with your TopVu daily and monthly contact lenses. You hit the nail on the head when it comes to your eyesight, quality is absolutely paramount, and we are glad we can deliver top-tier products at excellent prices.
We really appreciate your understanding regarding the transit times.
To ensure you never run out of your TopVu lenses, we highly recommend placing your next order about a week before your current supply runs out. (If you ever find yourself in an absolute rush, feel free to check our checkout page for upgraded express shipping options!)
Thank you so much for your full recommendation and for choosing Alensa. We look forward to supplying your next batch!
Kind regards,
Alensa Team
Svar fra Alensa.co.uk
Hi Jason,
Thank you so much for the fantastic feedback!
We're delighted to hear that you got exactly what you ordered and at a great price too. That is exactly how online shopping should be!
We can't wait to welcome you back for your next order.
Thank you for choosing us, and see you again soon!
Alensa Team
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.