Theecig.co.uk Anmeldelser 

1 184
•
TrustScore 3.5 av 5

3,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I made an order 3 days ago. It was sent with next day delivery. It never showed up I have sent 3 emails and been completely ignored. Sent visa Royal Mail. I would just like a refund now please. T... Vis mer

Vurdert til 5 av 5 stjerner

I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Vis mer

Vurdert til 3 av 5 stjerner

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Vis mer

Vurdert til 5 av 5 stjerner

I brought the Innokin Endura T18e Vape Starter Kit, as my Innokln TRINE unfortunately decided to die. I have brought from this company before and have had no problems and I trust them. Delivery was on... Vis mer

Informasjon om virksomheten

  1. Butikk med e-sigaretter

Skrevet av virksomheten

The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.


Kontaktopplysninger

3,4

Middels

TrustScore 3.5 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,4

Alle anmeldelser

(1 184)

61 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

No consistency

There are two of your retail stores where I live. One charges for nic shots when you buy shortfills, the other doesn't.
Not only that, you get charged £1 per nic shot bottle at the bigger store. This adds up, particularly when purchasing mulitple shortfills.
Every single other vape shop in the town gives complementary nic shots with their shortfills.
I was told today by a member of your staff that nic shots are chargeable and that the other store should be charging for them.
So, which is it? Are they complementary, or are you trying to squeeze every single bit of profit from us while walking totally out-of-step with your competitors AND your customers?
I've supported your stores for a long time (over a decade), but will no longer do so if you insist on continuing to charge for Nic shots - especially when a customer makes a large purchase of shortfills, as I did today.
Please sort this out. And if you carry on charging for them, expect loyal customers like me to walk away

14. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Don't use the 10% offer

Very disappointed with this company. I bought some vapes from them and all was fine. They sent me a voucher for 10% off my next order. How nice, I thought. Next order time came and I used my voucher. I knew orders over £30 got free P&P so I made sure that my order was over £30. When it was time to pay, I used my voucher only to find that, because I had got 10% off, I had to pay P&P. I was utterly disgusted with this and complained to the company saying that I thought that this was unfair.
They did not reply. I am sorry to write such a bad review but I feel as though I had no choice as I wanted to make others aware of this

6. februar 2026
Vurdert til 1 av 5 stjerner

Ordered a vape pod kit on the 31st…

Ordered a vape pod kit on the 31st december, had no confirmation email and my order still hasn't arrived! Tried emailing twice with no response and there is no contact number! The money was took out my bank!

31. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Best vape store for exclusive offers…

Best vape store for exclusive offers and they also sell exclusive quality vape juice (feast treats) that nowhere else stocks! Staff are always friendly and helpful in store and online service is quick and effective when I have no time to go out to the store

2. januar 2026
Vurdert til 5 av 5 stjerner

I love the products

I love the products, I usually shop in store but at this time I am unable to so I ordered online, the website is easy to navigate, the prices and products are amazing

9. desember 2025
Vurdert til 3 av 5 stjerner

Appalling customer support

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option and no response to any of them.

Update. The items that were in stock did eventually turn about 10 days after the order was placed and I received a refund for the items that didn't arrive. Wish there was a phone number in the contacts as I would use them again as they stock my favourite brand.

10. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

ORDER INCOMPLETE NO CUSTOMER SERVICE

Placed an order for two flavours, only one arrived.
I contacted customer support via email with a photo of the package with only one flavour.
I’m extremely disappointed, I’ve not had a reply to my email which was over a week ago. This is really poor customer service.

I have even been in one of your shops, but they were unwilling to help.

Total disappointment, look else where if buying online.

6. november 2025

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