I made an order 3 days ago. It was sent with next day delivery. It never showed up I have sent 3 emails and been completely ignored. Sent visa Royal Mail. I would just like a refund now please. T... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Vis mer
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Vis mer
I brought the Innokin Endura T18e Vape Starter Kit, as my Innokln TRINE unfortunately decided to die. I have brought from this company before and have had no problems and I trust them. Delivery was on... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
Kontaktopplysninger
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, Storbritannia
- Support@theecig.co.uk
- theecig.co.uk
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Missing the majority of my order
Ordered a few items before going away for a week. However only 1 x 10ml bottle of liquid and the free gift arrived. All the pods and the other 9 x 10ml never showed up. I've sent an email to support but yet to hear anything back from them. Shame there isn't a phone number for support.
Order wrong
Order arrived ordered 4 bottles only received one and the free gift was not what i requested. Emailed but had no reply very disappointing.
Missing items
I only received 5 out of 12 of my order.l
Ive only recieved 12 of the 16 refills…
Ive only recieved 12 of the 16 refills i ordered i emailed 2 days ago and still waiting im at a loss of £30 im not letting this go its alot of money just to forget about
Only 1 package came
Only 1 package came, emailed and got no reply, still waiting
ABSOLUTELY EXCELLENT!!!... PHENOMENAL, ASTONISHING, FANTASTIQUE - INCREDIBLE QUALITY MERCHANT!!!... PRISTINELY PROFESSIONAL!!!... MOST HIGHLY DELIGHTED!!!...
ABSOLUTELY EXCELLENT!!!... SUPERLATIVE, UNPARALLELED, MAGNIFIQUE - EXEMPLARY EXCEPTIONAL QUALITY MERCHANT!!!... PRISTINELY PROFESSIONAL!!!... MOST HIGHLY DELIGHTED!!!... THEREFORE I AWARD THEE E-CIG STORE AY 5 SUPERSTARS REVIEW!!!... 🌠💫✨💫🌠
Great company and serbicev
I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben made prices are far more cheaper than anywhere else online. I would highly recommend this company. It’s a shame that the tax is gonna be going up because I will not be buying then cause my bottles will be going up to £43 a bottle and it’s disgusting.
My order came very quickly with no…
My order came very quickly with no fuss. Would order again but I think the flavour I like is getting discontinued but that’s not the company’s fault 😎
An empty package
The package, a small box, arrived but it was completely opened. The post office but the empty box in a quarantine bag ass the whole order was lost in transit. You can clearly see that the box has no tape on it. Just a postage stamp. Contacted the online shop via the support email, a weeks past and still no response. Complete joke.
Great experience with this company
Easy ordering process, good reasonable prices and great delivery service, was quick and on time without any hassle...
I ordered my liquid on 2nd July…
I ordered my liquid on 2nd July expected delivery 4th july. Emailed on emailed on 7th July to chase delivery when no rely. Not impressed with the service. And still no fluid and £ 20 out of pocket.
Good product and price but little…
Good product and price but little communication to confirm item has been shipped etc
Always have what I need in stock and…
Always have what I need in stock and available, and fast shipping and delivery
Very prompt service,quality products…
Very prompt service,quality products and order correct...
Only niggle for me was delivery options..
I like to use Evri in my area as my evri courier is super! Royalmail and parcel force not so good....maybe add evri as an option choice?👍😁
My order came and it was damaged…
My order came and it was damaged Resulting in only 3 oils instead of 8 tried to contact you have not yet replied or resolved the problem
Items missing or late
This is the third time I’ve had to email the company to either chase items due on 24 hr postage or items missing!
Very poor
Very poor. Did not deliver whole order. E mailed them and refund was applied promptly.
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