I made an order 3 days ago. It was sent with next day delivery. It never showed up I have sent 3 emails and been completely ignored. Sent visa Royal Mail. I would just like a refund now please. T... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Vis mer
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Vis mer
I brought the Innokin Endura T18e Vape Starter Kit, as my Innokln TRINE unfortunately decided to die. I have brought from this company before and have had no problems and I trust them. Delivery was on... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
Kontaktopplysninger
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, Storbritannia
- Support@theecig.co.uk
- theecig.co.uk
Ber kundene om å skrive anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Package arrived quickly
Package arrived quickly, but items missing, emailed customer care, waiting reply
Nice products
Nice products. Easy to order. Fast delivery. Good prices
Good selection of vapes
Good selection of vapes, decent prices, delivery was a bit late but otherwise, fine.
I made an order 3 days ago
I made an order 3 days ago. It was sent with next day delivery. It never showed up I have sent 3 emails and been completely ignored. Sent visa Royal Mail. I would just like a refund now please.
They said attempted delivery yet nobody even tried to deliver it.
I would avoid ordering from here
Items missing from my order
Items missing from my order and no response to me email complaint
Fast ordering and delivery
Fast ordering and delivery. Still getting used to using vape.
Excellent service and very fast…
Excellent service and very fast delivery, I would highly recommend this company to anyone
A very speedy service
A very speedy service. My order arrived two days after I’d ordered it.
The best e cig shop on the internet by…
The best e cig shop on the internet by far. A⭐️
Didn’t receive order and no contact
Placed an order and advised it would be delivered the next day. 4 days later I emailed asking for an update. 6 days later and still no response or contact I chased again - my order was then cancelled without any explanation.
Received the wrong order
I ordered 12 vape liquids and my order arrived and there was just 2 boxes of nicotine pouches. I didn’t receive my order and I got in contact to receive no reply. So 40 quid for something I didn’t receive.
It’s not the first time as I’ve ordered before and items have been missing.
Website easy to navigate and order
Website easy to navigate and order .
Kept up to date with delivery and arrived as expected.
Great product
Great product, great price, fast delivery!!
Guaranteed good service
Guaranteed good service, quick delivery and great products and offers
All round great
Solid pricing, amazing range of liquids and pods, newest kits and friendly staff
My order was short and I am still…
My order was short and I am still awaiting a reply from you. To explain why it was short or send the rest of my order.
When ordered I was informed that the…
When ordered I was informed that the order would be delivered the next day. However it wasn't delivered until 5 days later, at no time between the order and delivery was I informed of the delay or reason for it, despite sending 3 requests on 3 separate days by email for an update. This is not the first time this has happened.
Original order placed August 27th.
Original order placed August 27th.
Delivery still not received as of September 5th.
There is no phone number for customer service just an email- 3 times I requested information on delivery twice I received a standard email stating they would get back to me-no communication, no tracking provided. A very disappointing experience-after shopping in store for three years and sometimes online.
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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