This is the 5th blanket I've purchased for my 4 dogs. They like to lounge on one where ever it is placed. Each dog has their own favorite. I decided I needed another one if one is in the wash, that wa... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Its been over a month since I placed & paid for, my order. I have yet to receive it & all emails to customer service have not resolved & in fact, barely acknowledged my emails. After 2 weeks, fina... Vis mer
My products were very delayed - BUT their customer service representative was very responsive and remained diligent in trying to track and report any updates to me. I ordered 2 items - when both were... Vis mer
I live in one of the areas of the US where the post office address and physical addresses are different. My order was shipped to the physical address and ended up undeliverable. Dogslanding was gr... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We are dedicated to creating the most comfy, unique and innovative dog products to spread health and happiness around our pawesome best friends!
Kontaktopplysninger
via arenzano,70, 00048, Rome, Italia
- info@thedogslanding.com
- thedogslanding.com
4,0
Bra
286 anmeldelser
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Hard to return items.
21. desember 2023
Svar fra Dogslanding™
Hi Diane,
A great, big and furry thank you for updating your review!
We love all of our customers dearly and your feedback really warms our hearts. We’re glad to hear that we were able to improve your experience.
Best regards and have a nice day,
Karen - DogsLanding™ Happiness Customer Service"
Slow delivery but the dog bed is the…
Slow delivery but the dog bed is the perfect size for our fur baby. She absolutely loves her new bed. She obviously finds it very comfortable.
25. desember 2023
Svar fra Dogslanding™
Hi Delores,
Thank you for your feedback!
We understand the importance of timely delivery, and we're continuously working to improve our processes to ensure a smoother experience for our valued customers like you.
If there's anything else we can assist you with or if you have any further feedback, feel free to reach out to us.
Best regards,
Karen - DogsLanding™ Happiness Customer Service
Our dogs love it - High quality
Our dogs love it. Wish it had a little more grip, dogs have slid off once or twice, but overall it is fantastic. Super comfortable, really soft, and high quality. We have two Great Danes, a German Shepherd and a Golden Doodle who all love it, especially the GS.
23. desember 2023
Svar fra Dogslanding™
Hi Wayne,
Thank you so much for sharing your experience with us! We're absolutely thrilled that your fur babies are loving our product, especially your adorable crew of Great Danes, German Shepherd, and Golden Doodle.
Best regards,
Karen - DogsLanding™ Happiness Customer Service
Svar fra Dogslanding™
Hi Sharon,
Thank you so much for your feedback! :)
Best regards,
Karen - DogsLanding™ Happiness Customer Service
I ordered that rolling blue supposedly…
I didn’t give a very kind review but actually my labradoodle is an absolute monster. Dogslanding replaced at no charge the toy that makes the most delightful sounds and I keep my eye on her as she’s a wrecking crew. She loves it and so do I. Best customer service I’ve ever had.
21. desember 2023
Svar fra Dogslanding™
Hi Barbara,
I'm sorry to hear about your experience with our toy.
We have reshipped a replacement, and we can see delivery status on March 4th.
We hope the resolution addressed the issue satisfactorily.
If you have any further concerns or questions, please don't hesitate to reach out to us. We value your feedback and are committed to improving our products and services.
Best,
Karen - DogsLanding™ Happiness Customer Service"
The blanket is very good quality and…
The blanket is very good quality and the delivery was on-time.
22. november 2023
Svar fra Dogslanding™
Hi Stephen,
We're really glad to hear that you and your dog are loving the blanket and that the delivery worked out perfectly for you!
If there's anything else you need or need further assistance, feel free to reach out to us -- we're happy to help! :)
Warm regards,
Karen - DogsLanding™ Happiness Customer Service
False advertising in regards to return…
False advertising in regards to return policy
20. november 2023
Svar fra Dogslanding™
Hi Amparo,
We're really sorry to hear that you feel this way.
We have established a policy where you can receive a 50% refund (based on the product) without shipping back the product to make the return process less hassle for you, as we know how shipping costs can be high.
We strive to accommodate every customer's needs, sometimes at our own expense, yet we acknowledge that our efforts may not always be fully appreciated.
Nevertheles, if there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
Your satisfaction is important to us, and we're here to help in any way we can.
Best regards,
Karen - DogsLanding™ Happiness Customer Service
Bed #1 and bed #2
My dog loves her new bed. This is her second bed. She still loves her first bed which remains in our living room but her newest bed I’d beside my bed. She has always slept with me since I taught her to climb her steps up onto my bed when she was just a wee baby. Now she will only sleep in her new bed in our bedroom.
11. desember 2023
Svar fra Dogslanding™
Hi Dyan,
Thank you for your feedback!
We're delighted to have played a part in providing her with comfort and support for her slumber.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Karen - DogsLanding™ Happiness Customer Service Team
Stella really likes her new bed
Stella really likes her new bed! Have to admit that getting the bolster in place and zipped up was a two-person job! We did put a couple of cable ties on the ends of the zippers to keep them from unzipping again.
21. oktober 2023
Svar fra Dogslanding™
Hi Lynn,
Thank you for your feedback!
We're happy to hear that Stella likes her new bed. You and your dog's comfort and satisfaction are our top priorities, so it's great to know that you're both pleased with your purchase.
Although, it sounds like the difficulty might be due to the extra filling we use to provide maximum comfort for your dog. Here's a tip: Try aligning one side of the zipper first and gently work your way around. The extra fluff is designed to give your pet the ultimate comfort, but it can be a bit of a snug fit initially.
Should you need any further assistance, feel free to contact us -- we're happy to help!
Best regards,
Karen - DogsLanding™ Happiness Customer Service Team
Svar fra Dogslanding™
Hi Laura,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're satisfied with your recent purchase of our dog bed and that our prompt delivery met your expectations.
Best regards,
Karen - DogsLanding™ Happiness Customer Service
see comment
24. september 2023
Best customer support ever!
Karen was completely awesome in addressing my concerns. She explained everything and was so very prompt with responding and her actions!!
11. oktober 2023
Anmeldelse skrevet uten oppfordring
Great product
Great product. Our dog loves his new bed!
11. oktober 2023
Anmeldelse skrevet uten oppfordring
GREAT customer service!!
21. september 2023
Anmeldelse skrevet uten oppfordring
I love the price and reliability
I love the price and reliability.
My dog loves everything about her bed.
22. september 2023
Anmeldelse skrevet uten oppfordring
zipper broke
Just after 30 days the zipper broke and we called the site who will not stand by their product.
Update as 10/16/2023. Since this review Dogslanding reached out and replaced the bed however it is just impossible to get the long round top cushion zippered within the dog bed.
21. juli 2023
Svar fra Dogslanding™
Hi Joe,
I'm truly sorry to hear about the issue with the zipper on your product. We always aim to provide our customers with quality products, and it's unfortunate to hear when they don't meet expectations. To make it right, we took note of your situation and made an exception in this case by sending out a replacement, which was delivered on October 5. Our primary goal is to ensure our customers' satisfaction, and we hope this gesture demonstrates our commitment.
Your feedback is essential, and we genuinely appreciate it. If you have any further questions or concerns, please don't hesitate to get in touch with our customer service team.
Warm regards,
Karen - DogsLanding™ Happiness Customer Service
Product was garbage & customer support…
Product was garbage & customer support did not respond d for 3 weeks after the claim. Product came falling apart
23. juli 2023
Svar fra Dogslanding™
Hi Kowshik,
I'm genuinely sorry to hear about your experience with our product and the difficulties you've encountered. We always strive to provide top-notch products and exceptional customer service, and it's disheartening to know that this hasn't been your experience.
I'd also like to note that we have responded to your Stripe dispute to ensure your concerns are addressed and resolved. Please reach out to us directly with any further questions or concerns.
Thank you for again for your feedback and we hope we're able to make things right for you.
Warm regards,
Karen - DogsLanding™ Happiness Customer Service
Product looks and sounds great...dogs don't use it
delivery was taking longer than promised, but when I would contact support, I would get the same prewritten message, with a link to the tracking number that I was already using to know the shipment wasn't moving.
23. juli 2023
Svar fra Dogslanding™
Hi Randy,
First and foremost, thank you for taking the time to share your feedback with us. I truly apologize for any inconvenience and confusion you may have experienced in tracking your order.
To clarify, your order was placed on July 25 and marked as delivered on August 8, which falls within our stated shipping timeframe of 1-3 weeks.
The repeated messages you were referring are automated acknowledgements meant to confirm that we had received your inquiries and were actively addressing them. We regret that this may have seemed repetitive or unhelpful.
Our team sent you recommendations based on your concerns. We truly value open communication, and if there was any miscommunication, we apologize.
We would appreciate another opportunity to assist you further and make your experience with us, a positive one. Please reach out to us directly with any additional concerns or questions.
Warm regards,
Karen - DogsLanding™ Happiness Customer Service
Great, but size up….
You may need size up. The inside measurements are much smaller. I ordered a large for my small lab and he didn’t fit on it without laying over the edge. Once you have the right size it’s great. The bed is very comfortable and my dog loves it. Customer service worked with me to refund me for the first bed that was too small. I really appreciated that.
22. juli 2023
Not worth the money
Bed tore the first day before my dog could even lay on it. No response from Dogslanding even after pictures was sent. Dog Bed was definitely not worth the money I paid for it.
21. juli 2023
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