Thecakedaddy Ltd Anmeldelser 

190
•
TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Absolutely amazing Minecraft birthday cake! Delivered perfectly on time and looked even better than expected! Excellent service and quality. Highly recommend and will definitely order again! 🎂💚

Vurdert til 5 av 5 stjerner

Ordered a custom Roblox cake for my son Tristan’s 6th birthday and The Cake Daddy absolutely smashed it. The design was exactly what he’d pictured – bright colours, crisp details, even little ed... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Second time, returning customers to this company for our special day. The cake was spectacular- better than the inspiringly amazing cake we'd seen on TikTok when we were looking for ideas. We had chec... Vis mer

Vurdert til 1 av 5 stjerner

DO NOT ORDER from cake daddy - placed an order on 8th June for my sons 13th birthday to be delivered on 16th June - did not arrive. Tried ringing numerous times end up speaking to someone in a call c... Vis mer

Informasjon om virksomheten

  1. Bakeri

Skrevet av virksomheten

Freshly baked customised cakes. We offer Free next day delivery if order is placed before 1pm.


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

190 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 26 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(190)

65 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Ordered around a month before delivery…

Ordered around a month before delivery changed delivery date by 1 day 10 days before delivery ensured it would be delivered message the day after expected delivery date as no cake arrived
Delivered 2 days after event
Saved all communication and asked for full refund which I have received back
Disappointed as we had no cake for the 60th birthday party.

19. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Just excellent service- saved the day!

I have to say- reading some of these reviews after I’d already purchased made me a bit nervous. But I shouldn’t have worried- I think the few bad reviews are reflective of every company who occasionally make mistakes, that’s all. I had not been able to find the cake I needed for my son’s birthday as I thought there would be plenty on the supermarket shelves where I’d spotted one - there wasn’t. I urgently needed a Mario cake the next day in time for a party the following morning. I placed the order easily via their website, I checked in with them in messenger and they replied. I worried and asked them if it was definitely going to be there. They resssured me and told me it would even be available for tracking so I could have peace of mind. I received several notifications about the progress of the delivery and it arrived earlier than expected! The box was brilliant and well packaged- they had even written lots of notes all over it saying there’s a cake inside, this way up, careful, fragile etc- and notes on the box for me about the pins keeping the board from sliding in the box and cake posts in the cake etc. Very comprehensive and diligent of them. The cake itself was gorgeous - exactly what we wanted and tasty too ! Was extremely impressed with them and they saved the day!!! 🥳🥳🥳🥳

27. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Delicious cake

We ordered a cake from The Cake Daddy for my birthday and it exceeded all expectations. The cake itself was absolutely delicious, beautifully decorated and full of flavour.

The customer service was excellent from start to finish. Communication was clear, friendly and professional, and the whole process felt effortless. Delivery was prompt and everything arrived in perfect condition.

Such an easy and enjoyable experience overall. Highly recommend and will definitely be ordering again. Five stars without hesitation.

22. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

In response to your recent reply I…

In response to your recent reply I think the language was quiet appropriate and normal whereas the manager lacked complete professionalism and did not wanted to listen what I wanted to explain she was just carrying on with her words which was completely out of topic I wasn’t there to listen to her lecture my point was to resolve issue anyways whereas I contacted directly to urself regarding cake which came in complete mess but the messages have been left ignored and it’s been more then 2 weeks now. Rather then blaming your customers if you could kindly focus on matter that needs to be resolved. Thank you

6. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

75 £ for a cake supposedly for 22…

75 £ for a cake supposedly for 22 people it was 6” x 4” wide with a mass produced photo transfer ontp of sonic. i could have bought the same thing from asda for £22
do not wwaste your money they don’t even reply to your emails when you complain be careful theyll con you too

22. februar 2026
Anmeldelse skrevet uten oppfordring
Logoen til Thecakedaddy Ltd

Svar fra Thecakedaddy Ltd

The pricing & portion sizes are clearly mentioned on the website. We are a premium baking unit & like other bakeries aligning pricing to their products we have fairly priced our products. All the ingredients used in the cakes are branded & their details are mentioned under the details of each cake design. If the order has been placed online by the customer, it is very clear & evident that the cake size is chosen by themselves & agreed upon the portions & pricing.

Vurdert til 5 av 5 stjerner

Beautiful cake as expected

After being scammed I needed to find a cake quickly
I got to speak to someone directly and felt reassured that I’d get the cake I wanted and on time
The cake was packaged very securely and I can’t fault the cake x
My mums 80 th birthday and she has baked cakes her whole life
She was more than happy with presentation and taste

21. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Brilliant

Brilliant, highly recommend. I ordered quite last minute, delivery was the same week and everything was perfect. The cake was exactly what I wanted and it tasted delicious too! Thank you!

14. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

If I could give zero stars I would

If I could give zero stars I would.
The cake arrived over 24hrs late - not ideal given it had been purchased for a birthday party. The story given for the delay also didn’t add up. Incredibly poor communication over email, phone and web chat to try and sort the issue.
Cake was poorly decorated and dry. Wish I could upload photos to show just how bad it looked.
I have emailed them 3 times to try and have the situation rectified and they are ignoring me.
£94 wasted, do not use this company

13. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing cakes!

Amazing cakes!! Came quick. Carefully packaged. Came absolutely perfect condition. The taste is outstanding and moist. Definitely worth the price! Thank you guys!! Xx

17. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

It was soon after Christmas

It was my Daughters 18th birthday in the middle of January and i’d not got round to ordering a cake until a week before so the panick was well and truly on i searched and searched for a company that delivered great cakes at short notice and for a reasonable price and so i settled on Cake Daddy
well they did not disappoint, i sent over a picture of the cake i wanted and they got back to me straight away with choices of cake and fillings and sizes etc. With it being such short notice i didn’t think it was a possibility But Cake Daddy delivered in every sense of the word ☺️ and a day early at that it was perfect, My Daughter was over the Moon and it was exactly like the photo i sent.
I will most definitely be using these guys again everything was on point thanks so much x

11. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I Ordered an Avengers cake and I…

I Ordered an Avengers cake and I couldn’t be happier so far! It arrived exactly when they said it would and looks absolutely fantastic — even better than expected. It was very well packaged and arrived in perfect condition.

We haven’t tried the cake yet, but based on the delivery, presentation, and overall service, my experience with Cake Daddy has been very good. Highly recommend so far!

16. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Poor communication & no curiosity

I ordered a cake via email as I wanted a custom order - 7 weeks prior to when I needed it for. They were quick enough to reply & take a bank transfer payment off me but 6 weeks went by & I didn’t hear anything off them - no email or phone call to update me on my cake - I didn’t think I would need a confirmation number as everything was done over conversation via email. I sent 2 emails & heard nothing back, so the day I needed the cake I rang & spoke to them & they knew nothing about the cake. They retook the order as if they were taking it for the first time & wasted my time for the best part of an hour asking for screenshots of emails & bank transfer payments to prove I had ordered a cake from them. Long story short I ended up receiving the cake early evening - past the party time which was a waste, because I had to go out & purchase an on the shelf cake anyway. My son did have his cake on time for his birthday the following day & the cake looked amazing on the outside but tasted awful, it was smothered in butter cream with barely any jam, the icing was really thick & as soon as it was cut into it fell apart.

5. januar 2026
Anmeldelse skrevet uten oppfordring
Logoen til Thecakedaddy Ltd

Svar fra Thecakedaddy Ltd

Hi Olivia,

Thank you for taking the time to share your feedback — we genuinely understand how stressful it can be when a celebration cake is involved, especially for a child’s birthday, and we’re sorry that your experience caused you anxiety.

To add some important context for both you and future readers: your order was placed and confirmed via email as a *manual custom order, which is handled slightly differently from website orders. During December our busiest month of the year we operate with multiple customer support agents across different shifts (morning, evening). This means not every agent has immediate visibility of manually logged orders, particularly during peak volume periods.

When you called us, the agent assisting you could not instantly locate the manual entry due to the high order volume and therefore requested screenshots not to inconvenience you, but to quickly verify and prioritise your order. Once those were shared, action was taken immediately.

It’s also important to clarify the communication gap you experienced. Your follow-up email was sent on 1st January, which is an official UK public holiday for our entire unit. Our team fully resumed operations on 2nd January, at which point we began clearing the backlog of messages. While we understand that holidays don’t pause personal stress, they do mean our human team is temporarily offline.

During our conversation, you were offered two clear options:

* proceed with delivery as per your selected date and time slot, or
* receive a full refund

We were transparent that we could not provide both simultaneously. You later chose to proceed with delivery, and the cake was prepared and delivered accordingly within the agreed timeline.

While we’re sorry the experience felt overwhelming, we were surprised to see the review given that the order was fulfilled. That said, we acknowledge your frustration and regret that the journey wasn’t as smooth as it should have been.

Feedback like yours helps us strengthen our internal processes — especially around peak-season communication and for that, we do thank you. We truly hope your son enjoyed his birthday, and we wish you and your family the very best going forward.

Warm regards,
The Cake Daddy Team

Vurdert til 1 av 5 stjerner

If i was able to give minus stars i…

If i was able to give minus stars i would. Ordered a specific cake 3 weeks ago for a specific day, today for my wife's birthday on christmas day! Transfered money 3 weeks ago and was assured this would be delivered on the 24th. Tried to contact the company several times from early morning to confirm the time of delivery to be told they will call back in 30mins. They never did. Eventually i had to argue my way through a phone call to a man and woman who have very poor english language and was told that the DPD delivery driver in our area has rang in sick and we can only have the cake on the 29th! This is a lie as the delivery driver from DPD who is the same driver for our area arrived earlier this morning with another parcel we have ordered from a previous company. This company is a major let down and i would highly reccomend you stay clear if you are looking to get your item on time or if at all! Abysmal service, very unprofessional! If you want a reliable service please stay clear of this company!

24. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great experience

Cake was exactly as described and very tasty. Fun design was a hit with my son and his friends. Cake was delivered on time and without any issues, and customer service throughout was spot on. Will use them again!

20. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Scammer

Scammer. I ordered a birthday cake for my son to be delivered on the 20th of December 2025. They took my money £202 including delivery and didn’t deliver anything. I contacted them on WhatsApp to ask about my order, they read my initial message and ignored. They ignored all messages after that, they failed to answer my call. They are scammers, they scam people. Do not patronize them. No cake cake for my son’s birthday party. He was disappointed and in tears, his guests had no cake. Imagine how that felt. They didn’t even bother to communicate at all. Scammer that’s what you are

20. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til Thecakedaddy Ltd

Svar fra Thecakedaddy Ltd

Hi Sayofunmi,

We are truly sorry to hear about the disappointment caused to your son on his birthday. No child should feel upset on a day meant to be celebrated, and we sincerely regret the distress this situation caused your family.

December is our busiest period nd unfortunately your order was impacted by an unexpected failure in the delivery process when the consignment was misplaced by our delivery partner. This was not intentional, and we want to be very clear that we do not take payment without the intention to fulfil orders.

We also regret that communication during this period did not meet expectations. While this does not undo the experience, please know that incidents like this are taken seriously and are being reviewed to ensure they are not repeated.

We have refunded you in full & you have acknowledged it, too.

Kind regards,
The Cake Daddy Team

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv