Teemill Anmeldelser 

Started out with a frustrating delay but was able to talk to a gentlemen in their wholesaling dept. (i'm so sorry that I forgot his name) who connected me to Helen in their customer service dept., who did a great job in resolving my issue! Nice people and great customer service!
Cheers - Sam R.

Delighted with my tee shirts and ordered more. They are beautiful fabric and a lovely relaxed style which isnt too oversized. Very good after sales, easy to return/exchange/refund. Will buy from Rapanui again without hesitation.

Top Kundendienst

Fun products and although I had a small issue with the order, the customer service was fantastic and so I wholly recommend. Mistakes can happen - and for me it’s how a company responds to these that says everything!

I have many products manufactured by teemill for the different causes I support..greenpeace, cnd, wildlife trust etc etc . All have been high quality and made from organic cotton . Recently I became aware of their cotton recycling scheme ie send any cotton item ( free !)and they will recycle , much better than putting end of life cotton in a recycling bin. In return they even send you vouchers to use against products they produce . A truly ethical company making a difference. Impressive customer service , thank you Rich for recent assistance.

The product Teemill sells is good quality and I really like the ethical basis of the company which is why I chose them in the first place.
However, I cannot recommend it as a company to work with as a POD service through an etsy integration. In my experience the customer service has not been good. On a couple of occasions I've had an issue with an order and they are impossible to reach. No one answers the phone and the contact form on the website can take several days for a reply that doesn’t answer your question. On other occasions I’ve had no response to a queries.
The order I was trying to get an update on was finally dispatched 10 days after the order was placed. I still don’t know what the delay was having had no information from Teemill. Just a bit of basic information would have gone a long way. An update to the order section with an estimated dispatch date would have been a great help. Delays happen. Mistakes happen. Those might be unfortunate but everything is usually fine and possible to work with as long as there is information to pass onto a customer. However, being unable to get basic information like an estimated dispatch date for an order makes this company impossible to work with going forward. I've already removed the majority of Teemill products from my etsy store. Once I know my customer has received their order and are happy with it I will be deleting my Teemill account which I'm sure won't bother them in the slightest.
I dislike leaving negative reviews, everyone is just trying to do their job but good customer service is about communication. Do better, communicate with your customers. If there’s a problem please just let people know.

Amazing customer service. Very kind. They gave me a refund as soon as they noticed a little bug in the site and fixed it.

Ignoring customers emails really isn't a good look. No doubt you'll be "experiencing an unusually his email volume" or some other corporate nonsense. Anyway in the future if any companies that I'm am placing an orders with and I discover that they use you, I'll be cancelling that order. I don't reward poor customer service with loyalty. Something you might want to consider?

My parcel went astray so I reordered and received the new T-shirt very quickly. I also received a refund for the first one within 48 hrs. Excellent customer service

I’m giving them two stars because their customer service do actually respond, however I have now had two T-shirts from this company that have been cared for as per the washing instructions that haven’t survived 10-15 washes. Both times I’ve been told that I’ve had them too long for customer service to do anything about it. Both times the T-shirts were bought through the Marine Conservation Society so it’s really upsetting that they are using a company that think less than a year is an acceptable length of time for a tshirt to last. It’s absolutely crazy and so unsustainable. It’s a shame as the actual fabric they use is quite good but the ink just doesn’t stick. It would appear that in this case using environmentally friendly inks is actually greenwashing, as the T-shirts just don’t last.

I love the beautiful clothes 💯 cotton and they will take back your old ones and recycle to make something new. Blue Planet are brilliant, do so much work for our SEA protection is vital these days.Thank you so much. Blue Planet all the way.
Ann.

I ordered and received my t-shirt quickly but unfortunately with an obvious spelling error. Since then trying to get a response from customer support to resolve this issue has been very difficult and frustrating. My issue is still not resolved 2 weeks later. I would steer clear of this company.

Lovely quality goods. I've made many an online purchase from the RSPB clothing store over the years.

This latest one caused a slight problem for me, as I had to return one item for exchange, having agreed to buy it on behalf of someone who doesn't own a computer, doesn't shop online, and insisted that she wanted a size 14 t-shirt when what she really needed was a size 10.

I had some difficulty working out how to return it, as I had no paperwork to refer to. For some reason, I never received a confirmation email of my order, or any paperwork in my delivery package. This might be as I forgot to click on Track My Order, when I first made the order, which isn't like me to do usually!

Anyhow, all quickly sorted today, once I received some online help.

And I totally love the t-shirt I ordered for myself at the same time as ordering on behalf of the other person.

Customer Service used to be good.

These days, it’s appalling. If you want to pay a tenner a month to treated with surly contempt, Teemill has the perfect team.

Why they sent me a link to review them is somewhat baffling.

Never before have I encountered a company who give you so little regard for paying a monthly subscription.

I had to write to Customer Service twice to get a response — and when I did get an email back, it was utter indifference.

They really don’t care.

Although I was very happy with the quality of the sample I received, setting up the online store was very difficult. After failing to make sense of the ’free’ version I was persuaded to upgrade to the ’pro’ account, but again found the process too complicated and abandoned the project. Depressingly, despite having never used it, I have now been subjected to TWO automated renewals without any warning. After a delay in responding of several weeks, I have finally had a reply basically telling me that this is my own fault. It has only been after reviewing their service here that they have come back and given me a refund- which I am very pleased about of course. Reviewing the information given to prospective clients might help

Our delivery got lost and customer service at Teemill were very helpful ; the order was sent again and we received it in a matter of days, so thanks!

I've been using Teemill for a while now, and overall my experience has been positive. Recently, we placed a large t-shirt order for an upcoming event, but unfortunately the package was lost in transit. I was really stressed about it, but Teemill's support team was quick to respond and replaced the order without hesitation — they even upgraded the shipping to get it to us faster. That level of service meant a lot to us.

That said, I have noticed that when I post questions in their community forum, I often don't get a reply. I'm not sure why, as it seems like an active space. On the flip side, when I reach out directly via email, I get a response fairly quickly.

Overall, I appreciate the quality of their products and the reliability of their support team. I just wish the forum was a bit more responsive.

Great customer service, I have scoliosis and asked Teemill if they would take the trouble to measure the actual dimensions of different sizes of the Lobular Moonshot Project Tshirts, so I could find one that fitted me rather than rely on the usual 12, 14, etc. They did so and I'm very happy with the size. The Tshirt is great quality, very well made in lovely soft organic cotton!

I purchased two t-shirts for my Grandson. He loves dinosaurs and got the right size for his age. The collar on both t-shirts was very small and getting it on was a struggle but getting it off was worse. My Grandson cried. I then tried it on my other Grandson thinking it might be my Grandson’s head. But it didn’t fit him either. Customer services got back to me longer than two days stated and said it must be a sizing issue. I think it’s bad manufacturing

I placed an order on May 26th which was supposed to be fulfilled by Teemill. It was not. I then got an email it had been refused for not having enough postage. After finally getting a response from Teemill, they said customs had not been paid. However, I never received a request for payment. They said they'd send it again, and for the last 3 days the delivery has been planned in my PostNL app as today at 1pm - although it also said the package had not been received by PostNL yet. This morning, the delivery date and time of today is gone, and all that remains is the message the package has not yet been handed to PostNL. So I am guessing I am not getting it today either? Not staying home if there is no delivery info. So what on Earth is going on? Don't tell me the customs story again, as there are no emails from customs in my inbox.

-edit June 24th - after just about a month, today my package arrived. No customs payment was necessary after all, it appears. Changed my rating from 1 to 3 stars, 1 for finally delivering, 1 for getting a fast reply to my Trustpilot review.