Dreadful experience! They tell you to go to the interchange and the interchange complain that they are fed up of TravelMaster sending people to them! They even show you the massive pile of... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have lost my travel master card. Customer service helped with the transfer of remaining days from lost card onto a new card, explained app features and guided through sync process. Yes, it took a... Vis mer
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No consideration just a PROFIT MAKING ORGANISATION. Issued with a travel pass that was 6 days rather than 7. Here I was issued with a complimentary pass (day) to compensate the shortfall. Only to have... Vis mer
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If zero stars was an option I'd do it Problems syncing card after payment a.d no one will help they simply close down the complaint. Its tough if it means you can't Travel Refund that won'... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
TravelMaster is a multi-operator ticketing company providing tickets which allow travel on any bus, any tram, any train, anywhere in South Yorkshire. TravelMaster's products include the CityBus, CityWide, BConnect, DConnect, RConnect, SYConnect and SYConnect+. Discounts are available for passengers aged 18-22 with the 18-22 Discount Card. TravelMaster is independent of any single operator and are not part of any public sector body.
Kontaktopplysninger
11 Broad Street West, S1 2BQ, Sheffield, Storbritannia
- 0800 952 0002
- enquiries@sytravelmaster.com
- sytravelmaster.com
2,4
Under middels
69 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
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Excellent service
Although, there was a minor technical glitch in TravelMaster's service, but it was resolved and I was fully compensated. Thank you
5. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
Thank you for your review Tosin. We are pleased to hear that your issue was resolved and that you were happy with our service.
It was a good and great time with one…
It was a good and great time with one of ur agents, she really knows this job and she was so nice and respectful. She made me love Travel Master more.
10. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
Thank you for the kind words Adeniyi.
It is fast and reliable
7. juni 2024
Anmeldelse skrevet uten oppfordring
Slightly slow initial response, but excellent service
Although the initial response to my email to customer support was outside the advertised response time (4 days instead of 2), the actual service was excellent. My smartcard stopped working half way through a day. Customer service said to get a new card. Once I'd got this and notified them of the new card details, they transferred the balance of my existing ticket as well as extending the end date to make up for the lost days within 20 minutes.
22. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
Thanks for taking the time to give us a review Jen. Apologies for the initial slow response, there have been times recently whereby we have been dealing with a higher than usual number of tickets.
I'm glad we were able to sort your ticket within a timely manner once you had your new smartcard.
Very poor customer service
Very poor customer service, takes ages to reply to any emails, the phone numbers do not work are not answered and I got cut off all the time. Had to go through Facebook just to put a ticket in .. you need to put dedicated customer service team in place that can answer questions etc and help , and sort out the phones so that at least someone answer then. I have trying to sort out an issue with smart card not syncing so I could travel to an interview and I was charged 3 times.
29. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
Sorry you experienced difficulties getting in touch with us Lynn. We are working on an improved customer service offering which will provide more telephone cover and greater resilience. We do have dedicated customer service personnel at present but when we get large numbers of customers contacting at once it can take a little while to get back to people in some cases. We try to prioritise different channels and older tickets across our team.
If you were unable to sort out your overcharge please feel free to respond with your ticket reference and I can look into this for you. With many instances of multiple charges any unsuccessful pending transactions are automatically cancelled within an hour. Depending on your bank it may take longer for the pending transaction to disappear on your account.
I had to delete my account can't…
I had to delete my account can't purchase tickets on it and customer service weren't helpful very disappointed it was nice to not have to have get cash out for a weekly pass and make savings on costs but hasn't worked for days and I'm not sure that customer service actually read the emails they're replying to as they kept telling me to use Google or apple pay but never heard me advising I was not getting any other payment options.
10. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
Sorry to hear you have been having issues with the app. There has been an update recently as we have had to move to a new merchant.
If you can let me know your customer service reference I can get someone to have a look at your issue for you.
Svar fra TravelMaster
Thanks for taking the time to write us a review 🤩
Amazing customer service
Amazing customer service. Always resolve my issues.
17. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
Glad we were able to help. Thanks for the review 🤩
Really great customer service
Really great customer service, so helpful and nice and sorted out the problem Really quickly!
16. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
Thanks so much, we really appreciate your feedback 🌟
Excellent customer service
Query was resolved promptly and in a friendly manner
3. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
Glad we were able to help your your query 🌟
Amazing Customer Service
Customer Service was great, had error with ticket purchase and it was resolved speedily with good reception.
3. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
We understand errors do happen from time to time and we are always happy to help. Thanks for the amazing review 🤩
Satisfaction
Honest and helpful. I am pleased with the customer service.
15. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
Super happy we were able to help you. Thanks for taking the time to write a review 🤩
Horrible customer service!!!! NEED MY REFUND!
Lost my card since the 4th of march, 2024 with a full 28day ticket on it valid from the 4th of march.
I sent an email for card to be blocked and a new card to be sent, I got a response that I need to pay for a new card then ticket can be transferred. I have paid for a new card yet no card has been received since the 5th of march.
I have since been paying for my travels with my money hence losing more money. I have requested for a refund for my money on 28 day ticket as this was used only once but no response.
The customer service is terrible, I have called but not reachable by calls, reached out on Facebook, more than 4 emails sent requesting for my refund with proofs, still no response.
I want my refund as I have been paying for my travel daily and can not lose my money on my 28day ticket.
4. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
Sorry you had issues getting customer service. I believe your issue was all resolved for you. When you had your issue we did have a staff shortage so were taking a bit longer to get back to people than we would like.
We are working on plans to increase our resilience and apologise you have been affected by this.
You'll never lose money on a 28 day ticket as we will transfer your remaining days to a new card. However, we cannot take responsibility for lost cards and do try to keep the cost of replacement cards down to a minimum.
Lost my card, quickly rectified by customer service
Lost my card for the second time, emailed customer service who very quickly transferred the remaining days of my lost pass onto my new card
17. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
Thanks so much, we really appreciate your feedback 🌟
Great service
Customer service were great, resolved my issue on time and happy with the services I got.
However, email is the best and easy way of getting your problems sorted.
15. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
Thanks so much, we really appreciate your feedback 🌟
email and Facebook messenger are best for getting in touch for transferring tickets to other cards and refunds as we do need proof of purchase. We do have agents available on the phone for other enquiries too.
No consideration just a PROFIT MAKING…
No consideration just a PROFIT MAKING ORGANISATION. Issued with a travel pass that was 6 days rather than 7. Here I was issued with a complimentary pass (day) to compensate the shortfall. Only to have an "expiry date" upon it. N yes you guessed there not bothered!!!! Money grabbing corrupt company!!!!
14. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
Sorry to hear you have had an issue with an expired coupon following a system error. Where we are made aware of system errors we will always try to ensure that you can get the full validity of your ticket. All our coupons require an expiry date and we do try and be fair in how far we set these in the future.
If you send an email to help@sytravelmaster.com then I am happy to get someone to extend the expiry date of any unused coupon.
NO REPLIES!
Sent emails, no replies, tried to call numerous times, no reply not taking calls due to staff shortages..... sorry, but that doesn't help the customer, had people emailing me annoyed cause nothing was been sorted, bad customer service.
4. mars 2024
Anmeldelse skrevet uten oppfordring
Great customer service
Very happy with the support I received. Great and helpful customer service!
13. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
Thanks for taking the time to write us a review!
An empathetic approach to resolving my…
An empathetic approach to resolving my issues despite the obvious limitations of relying on a third party for resolution.
12. mars 2024
Anmeldelse skrevet uten oppfordring
Why have you replied to my review but not my 10+ emails?? You've took my money!
Why is it that you can reply to a review but not my emails (10+) and everytime I call you which is at least three times a day, it's saying the same thing... that you're not offering a telephone service due to staff shortage. BUT YOU CAN REPLY TO MY REVIEW??. So seen as this is the only way you're getting back to me, we'll have a conversation through trust pilot. So... WHEN ARE YOU GIVING ME MY MONEY BACK?? or putting my 28 day rider on my Stagecoach card
7. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelMaster
Sorry to hear there have been some issues with communications.
From one of your emails which came from one of your email accounts, I can see that one of our customer service advisors sent a response on the same day. In addition, I can see that there has been some further discussions and merging of your multiple emails from your other account with another customer service advisor.
I apologise that one of our partners gave you some incorrect advice at an interchange. As our advisor notified you, your ticket is not a TravelMaster ticket, it is a tram only ticket bought at a ticket vending machine operated by Travel South Yorkshire. Therefore we do not have your money or the ability to add this ticket to your card. To do this we recommend you contact Travel South Yorkshire (https://www.travelsouthyorkshire.com/en-gb/contact).
We do have plans which are moving towards delivery to both increase customer service representatives and join services better with Travel South Yorkshire. Whilst communications have failed you on this occasion, please be assured we are looking to improve this in the near future.
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