I have a swan Nordic air cooler and my remote control stopped working, I contacted swan and spoke to a lovely kind lady by the name of Diane she told me she would contact the warehouse but couldn’t... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Really good customer service. My original order failed to be delivered, but a replacement was sent out with an alternative courier without delay. Very pleased with my cast iron roaster tray now that i... Vis mer
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Bought a new evaporator fan from Swan and it was great at first, however within weeks the evaporator stopped feeding water around for no reason. Contacted customer services who told me to cut the powe... Vis mer
This washing machine is great because my eye sight is not so good big display and a nice little tune to let you no it's finished it's the 9k 1400 spin really happy
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Kontaktopplysninger
PO Box 3117, ST4 9GD, Stoke on Trent, Storbritannia
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Enestående
5k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 91 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very poor customer service
Very poor customer service. I ordered a kettle for next day delivery. It didn't come and I had no email updates. I couldn't find a number to call so emailed and was told I would be refunded a pound as a 'gesture', with no indication of delivery time. I asked to cancel the order and for a refund and they told me they could only send a return label, leaving me £4.99 worse off for the experience of dealing with Swan. I asked about the complaints procedure and was fobbed off. I will avoid in future.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Trudie,
Thank you for your feedback.
We’re very sorry to hear that your experience did not meet expectations. We appreciate how disappointing it is when an order does not arrive as anticipated, particularly when a faster delivery option has been selected.
Your order was placed after the cut-off time for next day delivery, meaning the expected delivery date moved to the following working day. As a gesture of goodwill, we refunded the £1.00 difference between next day and standard delivery. When you then contacted us to cancel, the order had already been dispatched, so we were unable to stop it in transit. In these circumstances, we offered a prepaid returns label so the item could be returned for a full refund once received back.
We’re sorry for any frustration caused by the communication around this and for any disappointment with the service you received. Your comments have been noted and will be reviewed internally as we are always looking to improve our customer experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Great service
Great, Diane was really helpful and it was so good to actually talk to a person ! Great service!
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Karen,
Thank you for your 5-star review!
We’re delighted to hear that Diane was so helpful and that you appreciated being able to speak with someone directly. It’s wonderful to know you received great service.
Kind Regards,
Tanya - Customer Service Operations Manager
Fantastic customer service from Kai…
Fantastic customer service from Kai when my microwave went wrong. From my first contact with customer service to receiving a replacement unit, it took less than a week! Thank you ☺️.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Clare,
Thank you for your 5-star review!
We’re sorry to hear your microwave developed an issue, but we’re delighted that Kai was able to provide fantastic service and arrange a replacement so quickly. It’s wonderful to know the whole process was smooth from start to finish.
Kind Regards,
Tanya - Customer Service Operations Manager
Swan Fan
Bought a Swan fast as expected had an issue with delivery that was swiftly resolved by customer service team.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Davina,
Thank you for your 5-star review!
We’re delighted to hear that, although there was an issue with delivery, our customer service team was able to resolve it swiftly for you. It’s great to know you were happy with the service you received.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane sorted out my replacement fan…
Diane sorted out my replacement fan efficiently. My thanks and appreciation for the swift replies.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Maria,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to arrange your replacement fan efficiently and provide swift responses throughout. Your thanks and appreciation mean a lot to us.
Kind Regards,
Tanya - Customer Service Operations Manager
Limescale filter broke within warranty…
Limescale filter broke within warranty and Swan replaced kettle with no fuss.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Mike,
Thank you for your 5-star review!
We’re sorry to hear about the issue with your kettle’s limescale filter, but we’re pleased we were able to arrange a replacement for you quickly and without any fuss. It’s great to know you were happy with the service you received.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane customer services
Emailed swan about my vacume not charging and damaged, the customer service team emailed back very promptly and very clear and understanding, they have quickly dealt with the issue well done Swan
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Catt,
Thank you for your 5-star review!
We’re sorry to hear about the issue with your vacuum, but we’re delighted that our customer service team responded promptly and provided clear and understanding support. It’s great to know the matter was resolved quickly for you.
Kind Regards,
Tanya - Customer Service Operations Manager
Great service
Great service from Elle on having replaced our kettle. And her colleague put it on hold as we were abroad.
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Sarah,
Thank you for your 5-star review!
We’re delighted to hear that Elle provided great service in arranging your kettle replacement, and that her colleague was able to put it on hold while you were abroad. It’s wonderful to know everything was handled smoothly for you.
Kind Regards,
Tanya - Customer Service Operations Manager
KEIGHLEY ultimate professional.
Keighley was polite, courteous, professional, helpful and went 'above and beyond' to assist me with my question.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Jean,
Thank you for your 5-star review!
We’re delighted to hear that Keighley provided such polite, professional and helpful support, and went above and beyond to assist with your question. Your kind feedback is greatly appreciated.
Kind Regards,
Tanya - Customer Service Operations Manager
Brilliant customer service
I contacted Swan regarding my appliance not working.
Joseph was brilliant he solved my problem in no time, customer service was amazing. Thank you Joseph
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Maureen,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to quickly resolve the issue with your appliance and that you received such excellent support from our customer service team. Your kind feedback is greatly appreciated.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph from swan very helpful
Joseph from swan very helpful and outstanding customer service. Highly recommend swan and the after care is spot on. 5 *
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Massimo,
Thank you for your 5-star review!
We’re delighted to hear that Joseph provided such helpful and outstanding service. It’s great to know you’re happy with our aftercare, and we truly appreciate your recommendation.
Kind Regards,
Tanya - Customer Service Operations Manager
P62 Slow Cooker
I purchased a P62 Slow Cooker from a charity shop and was in need of operational details, visited the Swan website, sent a request, received the information from Diane within 48 hours. Brilliant!
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Alvin,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to provide the information you needed so quickly for your P62 Slow Cooker. It’s wonderful to know you had such a positive experience with our customer service.
Kind Regards,
Tanya - Customer Service Operations Manager
Great service from Ezmie
I've had my coffee machine for 3 years and it had an issue with the steam wand. I spoke to Ezmie in customer service and, while my warranty was expired, she was able to offer me a small discount on a new machine - no questions asked. Very helpful customer service and I'm glad I'll be able to continue using the brand.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Brendan,
Thank you for your 5-star review!
We’re sorry to hear about the issue with your coffee machine’s steam wand, but we’re delighted that Ezmie was able to assist and offer you a discount on a replacement, even outside of warranty. It’s great to know you felt well looked after and can continue enjoying the brand.
Kind Regards,
Tanya - Customer Service Operations Manager
Great service from Joseph
Great service from Joseph, issue dealt with very quickly, really happy with the resolution offered.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Claire,
Thank you for your 5-star review!
We’re pleased to hear that Joseph was able to resolve your issue quickly and that you’re happy with the outcome. We really appreciate your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
I ordered a set of pans from Swan and…
I ordered a set of pans from Swan and unfortunately there was a scratch on one of them. I got in touch with Swan customer service and Joseph was very helpful and immediately arranged for a replacement set. I am very impressed with the service I received
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Marie,
Thank you for your 5-star review!
We’re sorry to hear about the scratch on your pan set, but we’re delighted that Joseph was able to help and quickly arrange a replacement. It’s great to know you were impressed with the service you received.
Kind Regards,
Tanya - Customer Service Operations Manager
Blue swan retro pots & pans
I have recently bought the swan retro microwave 5 peice pots and pans and slow cooker all seemed okay until I looked at my pans the inside of it is flaking and there seems to be black marks on thr outside of a few of them and it won't come off thay was £89 so I don't expect it to be like that at all so I'm quite disappointed :(
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Jasmine,
Thank you for sharing your feedback on Trustpilot.
We’re very sorry to hear about the issues with your pans and completely understand your disappointment.
As discussed, a replacement set has been sent to you. We appreciate your feedback, which helps us improve our quality checks, and we hope the new set meets your expectations.
Kind Regards,
Tanya - Customer Service Operations Manager
Superb Service
Superb service when I contacted them with what I thought was a fault with our one cup boiler - not only did they help me fix it, they also supplied a digital copy of the manual and I couldn’t find our paper copy.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Phil,
Thank you so much for your fantastic feedback! We’re delighted to hear that our team was able to help resolve the issue with your one cup boiler and provide you with a copy of the manual.
It’s great to know you had such a positive experience, and we really appreciate you taking the time to share it.
Kind regards,
Tanya - Customer Service Operations Manager
Fabulous service
My experience from start to finish with my problem with a product was excellent. Customer service response from Elle & Carlie was polite, friendly, fast and hassle free. I wish all customer service departments were the same as wonderful as Swan.
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Ros,
Thank you so much for your wonderful feedback! We’re delighted to hear that Elle and Carlie provided polite, friendly, and efficient support throughout your experience.
It’s fantastic to know everything was handled smoothly from start to finish, and we really appreciate your kind words about our customer service.
Kind regards,
Tanya - Customer Service Operations Manager
I have had an excellent experience with…
I have had an excellent experience with the Company and Tracey. From the moment I reached out,she has been friendly,attentive and genuinely committed to helping me. It is rare to find customer service that feels both professional and personal but Tracey managed to strike that balance perfectly. The whole process was smooth from start to finish.
Highly recommended _ truly outstanding service.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Michelle,
Thank you so much for your wonderful feedback! We’re delighted to hear that Tracey provided such friendly, attentive, and professional support throughout your experience.
It’s fantastic to know the process was smooth from start to finish, and that you felt genuinely supported. We’ll be sure to pass your kind words on to her, she’ll be thrilled!
We really appreciate your recommendation and taking the time to share your experience.
Kind regards,
Tanya - Customer Service Operations Manager
Elle in customer service was amazing,I…
Elle in customer service was amazing,I had a problem with some cannisters I bought,I Immediteley sent an email and had a reply within 40 minutes,we exchanged half a dozen emails and I NEVER HAD TO WAIT LONG FOR A REPLY.
I was delighted the way my complaint was handled so much so that I am about to order more good
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Tony,
Thank you so much for your fantastic feedback! We’re delighted to hear that Elle was able to assist you so quickly and keep communication clear and consistent throughout.
It’s great to know you were pleased with how your query was handled, and we really appreciate your continued support. We look forward to your next order!
Kind regards,
Tanya - Customer Service Operations Manager
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