I have a swan Nordic air cooler and my remote control stopped working, I contacted swan and spoke to a lovely kind lady by the name of Diane she told me she would contact the warehouse but couldn’t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Really good customer service. My original order failed to be delivered, but a replacement was sent out with an alternative courier without delay. Very pleased with my cast iron roaster tray now that i... Vis mer
Selskapet har svart
The last few months I have been having a problem with my swan dirt master water tank I’ve had a couple of lovely girls help me solve the problem and sent me a new dirt master they have been very god a... Vis mer
Our swan fridge of 5 years broke so it was time to buy a new one. We bought the EXACT same fridge/freezer again because I loved the first one so much - however, the changes you've made to your retro... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Kontaktopplysninger
PO Box 3117, ST4 9GD, Stoke on Trent, Storbritannia
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Enestående
5k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 89 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I spoke to Allison @ Sean just to say…
I spoke to Allison @ Sean just to say my toaster wasn’t working very well.I didn’t expect anything I just thought it would help them to know. She was lovely and is actually sending me a new one which I didn’t expect
5 star customer service
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hello Marcelle
Many thanks for taking the time to leave your 5 star Trustpilot review about the service you recently received from Allison in our Customer Services Team.
Best wishes
Keith - Group Customer Services Manager
An efficient and friendly service
An efficient and friendly service, special thanks to Holly and Diane who made the process painless, responding promptly to my queries, excellent customer service.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hello Jenny
It was wonderful to read your Trustpilot review about the efficient and friendly service you received from Swan.
Diane who helped with your enquiry is a real star when it comes to looking after our customers and their enquiries.
Best wishes
Keith - Group Customer Services Manager
Great customer service
I bought an espresso machine and cracked the milk tank. I couldn’t find a replacement on their website or any other, so contacted SWAN via email, asking if they would be able to help. Tracy got back to me the next day and she sorted me out with one as a goodwill gesture. Fantastic customer service and I’m so happy to have got the replacement.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hello Kelly
Many thanks for your 5 star Trustpilot review.
Here at Swan we understand on rare occasions items may break and when this happens our team always act quickly to help our customers.
I was delighted to read Tracy helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
10/10 customer support
I contacted Customer Support about a missing item in my order. Diane replied within an hour and sent the item straight away. Thank you again! 10/10 customer service and it’s nice to not have to speak to robot's to sort issues! ⭐️
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Leah
It was wonderful to read your Trustpilot review about the 10 out if 10 customer support you received from Swan.
At Swan we believe the service we provide to our customers is different to that of other organisations.
Keith - Group Customer Services Manager
Excellent product and superb customer service.
Superb customer service. Tracy answered my email in minutes and sorted me out straight away. Very happy camper here
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hello Katya
Thanks for taking the time to leave your 5 star Trustpilot review.
I was so pleased to read how Tracy from our Customer Services Team helped with your recent enquiry.
Kindest regards
Keith - Group Customer Services Manager
Contacted swan customer service.
Contacted swan customer service and spoke to diane
who was the most polite and thoughtful lady you could ever meet.
She resolved my problem with an electrical item that had failed in no time at all.
Thank you Diane.
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Royston
Thanks for your 5 star Trustpilot review.
I was so pleased to rad how Diane from our Team helped with your recent enquiry.
Diane is a real star when it comes to looking after our customers.
Keith - Group Customer Services Manager
Very good customer service
Very good customer service, quick efficient and friendly.
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hello Monika
Thanks for taking the time to leave your 5 star Trustpilot review.
I was delighted to read about the very good customer service you recently received from our Team.
Best wishes
Keith - Group Customer Services Manager
Brilliant Customer Service
I'm so grateful to Courtney and the spare parts team who found a replacement teapot for my 90 year old mother's Swan teasmade when there wasn't one easily available. They went even further and provided it free of charge as a goodwill gesture which was really lovely and my mother was absolutely delighted.
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hello Nicola
Thanks for your 5 star Trustpilot review about the brilliant customer service you received from our Team here at Swan.
Rest assured our Team are always available to help
Best wishes
Keith - Group Customer Services Manager
Really amazing customer service in…
Really amazing customer service in particular Tracy who has been dealing with me.
Thanks again
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Katie
Thanks for your wonderful 5 star Trustpilot review.
At Swan our customers comments and feedback are so important to us.
I was delighted to read how Tracy from our Team helped with your recent enquiry.
Keith - Group Customer Services Manager
Excellent customer service
Excellent customer service. Solved my problem straight away by arranging to send out a new heater.
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hello Jackie
Many thanks for your 5 star Trustpilot review.
I was so please to read about the excellent customer service you received from our Team here at Swan.
Keith - Group Customer Services Manager
Really excellent service from Swan
Really excellent service from Swan, managed to get a replacement part for my Swan Slow cooker, Customer service located a part and sent it same day, incredible service, The Slow cooker was really really old but still works perfectly. Thank you Swan.....
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hello Derek
Thanks for taking the time to leave your valuable Trustpilot review about the excellent service you recently received from Swan.
I was delighted to read how our managed sourced a spare part for your Slow Cooker.
Keith - Group Customer Services Manager
Whilst I was not happy with the Nordic…
Whilst I was not happy with the Nordic range of kettle and toaster. The customer service from Diane was exemplary, how she had the patience with my constant email threads I was thankful for this and her help to resolve this
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hello Sonia
Thanks for your valuable comments.
Here at Swan we understand items may not be suitable for our customers and when this does occur we always act quickly to help our customers.
Keith - Group Customer Services Manager
Excellent customer service with a faulty product
Contacted swan customer service via the online form and within one hour they had arranged a replacement as my crossover was under warranty. Excellent customer service provided by Diane and I'm pleased to have my crossover replaced as it is a really good product that has halved the cleaning time!
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hello Courtney
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Swan our customers comments and feedback are so important to us.
I was delighted to read how well Diane looked after you and your recent enquiry
Best wishes
Keith - Group Customer Services Manager
Amazing service
Amazing service! Very fast response and extremely helpful. Tracy was very clear and concise in her instructions for me, highly recommend!
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hello Michelle
Many thanks for your 5 star Trustpilot review.
I was so pleased to read how Tracy from our Team helped with your enquiry.
At Swan we always place our customers at the heart of everything we do.
Keith - Group Customer Services Manager
So much fuss over a missing saucepan lid!
I purchased a retro 5 piece pan set in green for £89.99. Unfortunately one of the saucepan lids was missing. I sent pictures of the set proving the lid wasn't in the box. I sent these through immediately on the day of receiving the order.
I sent these to customer services who got back to me to say that they didn't have a spare lid to send me so I had to return the whole set back for them to send me another one? Surely if I send it back they would still have an incomplete set to resell? I just couldn't see the point or is that just me?
Very disappointing and would certainly not recommend this company to anyone over a missing saucepan lid! I wouldn't care if it was a cheap set but it wasn't!
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Dear Cathy
Thanks for your Trustpilot review.
At Swan our customers comments and feedback are always welcomed as they allow us to review and wherever required improve upon the products and services we offer.
Customer comments also allow us to provide a balanced and accurate reply to the original comments left - something which Trustpilot encourage us to do.
I was sorry to read about the missing lid from your pan set - this is a rare issue and will be addressed with our supply partners.
As our pan sets come as a complete unit we are unable to provide a separate lid - indeed any unwanted or returned products are not resold.
I was pleased to learn one of our Team have agreed a suitable solution to your enquiry and I must end by offering my sincere and personal apologies for any inconvenience caused.
Keith - Group Customer Services Manager
I love my air fryer from Swan
I love my air fryer from Swan, I've had it for 3 years now, use it near daily and it's always worked perfectly. It was so affordable and the customer service is fantastic. After 3 years of use, I needed to replace the basket, and they were unbelievably prompt at responding and sent me the basket free of charge which I was not expecting! Will absolutely get my next one from them again!
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hello Amy
Thanks for your 5 star Trustpilot review.
Here at Swan we always place our customers at the heart of everything we do and I was delighted to read how our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
First class service to resolve an issue…
First class service to resolve an issue with my Dirtmaster. Quick response & issue solved without any hassle.
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Debbie
Thanks for taking the time to leave your kind words about the first class service your received from Swan.
I was delighted to read your recent enquiry was handled in a quick and efficient manner.
Keith - Group Customer Services Manager
Had a great experience dealing with…
Had a great experience dealing with Allison who went above and beyond in keeping me updated with our delayed delivery. Outstanding service and hope she is recognised by her superior’s.
Thanks again for all your help
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hello Karon
I was so pleased to read about your great experience with Swan Customer Services and Allison from our Team.
Here at Swan we are very proud of Allison and her colleagues and how they always look after our customers so well.
With best wishes
Keith - Group Customer Services Manager
Great customer support
Great help, advice & support from Holly in the customer service team. Very friendly & knew exactly what was needed when I had a problem with my Swan kettle. Excellent service. Thank you so much
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hi Jo
I was delighted to read about the great customer support you recently received from Swan Customer Service and Holly in particular.
Holly is a real star and loves nothing more than helping our customers with their enquiries.
Kindest regards
Keith - Group Customer Services Manager
Great customer service
Great customer service. I had a problem with my appliance. My emails were replied to promptly.
Swan sent me a replacement appliance.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Swan Brand
Hello Christina
Many thanks for taking the time to leave your 5 star Trustpilot review.
I was delighted to read how our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.