I have purchased from this supplier before and been satisfied with the clothes. However i have just received the 6 Tshirts i ordered at a cost of £130. They are all supposed to be a size small, but... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have ordered a few items from this site and everytime they are nothing like the picture. The material is so heavy and bulky and I tried to get a refund but they just kept saying have a replacement w... Vis mer
Selskapet har svart
Update; partial refund given. Awful quality! Label in my item states 60% cotton, I’ve never come across cotton that looks and feels like 100% cheap man-made fabric. The colour doesn’t look as vibrant... Vis mer
Selskapet har svart
This company shold Not be allowed to advertise, shabby items not matching description. Recently bought what I thought was a knitted jumper from them, it turned out to be a very poor quality fabric wit... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Susan Julie was founded in 2018 as a small, exclusive online boutique featuring a select range of popular clothing items. In 2020, we embarked on a journey to evolve into a broader and more interactive fashion destination. Our design ethos is rooted in timeless elegance, ensuring our garments remain stylish season after season. We prioritize eco-friendly materials and always choose fabrics that are either organic or OEKO-TEX certified. While we began our journey with dresses, which still comprise the majority of our collection, we have since expanded to include tops, skirts, coats, and trousers. Our clothing range is available in sizes S-5XL, as we believe that everyone should be able to find a style they feel comfortable and confident in, regardless of size or body shape. Environmental and sustainability concerns are at the heart of our decision-making process. We strive to create garments that are not only long-lasting in terms of design but also in their overall quality. Our goals for our own designer collections are as follows: To create stunning, well-fitting garments available in sizes S to 5XL. To offer high-quality pieces at sensible prices. To design versatile clothing that can be worn across multiple seasons and styled in various ways. To craft garments with feminine cuts and fun patterns that look great straight away, without any fuss. We design clothes with the aim of bringing joy to your life – by adding a touch of color to your wardrobe and the world, and by creating garments suitable for all body types and sizes. We hope you love our pieces as much as we do! Thank you for visiting us, and we hope you enjoy your shopping experience! Warm regards, If you have any questions or concerns, please do not hesitate to contact us via Email: service@susan-julie.com
Kontaktopplysninger
, , , Storbritannia
- service@susan-julie.com
- susan-julie.com
2,6
Under middels
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Do not use this company
Do not use this company! I ordered a really pretty top from them and was excitedly waiting 2 weeks fir it to turn up. When it did it looked nothing like the top I had ordered. It is hideous. So very disappointed in them and me for being stupid enough to order from this company
22. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Katharine,
Firstly, we want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received.
Your feedback is invaluable to us as it helps us strive towards providing clearer, more detailed product descriptions and images. Ensuring our customers have a reliable and truthful shopping experience is our top priority.
Please rest assured, we are actively working on enhancing our logistics and shipping services to ensure faster delivery times for our customers in the future. Your patience and understanding in this matter are greatly appreciated.
We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.
Would you be willing to give us another shot? We’re keen to show you the true quality and care we put into our products. Your feedback is a crucial part of how we grow and improve.
Warm regards,
Susan Julie
2 tops purchased, false advertising
2 tops purchased from this company. Neither are as advertised. Cheap print on heavy material. Advertised as "Vintage", neither were! Very difficult to contact company and no option for a refund. It says UK in the name but i believe they come from China?
22. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Lesley,
Firstly, we want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received.
Your feedback is invaluable to us as it helps us strive towards providing clearer, more detailed product descriptions and images. Ensuring our customers have a reliable and truthful shopping experience is our top priority.
For a straightforward return or to arrange a free exchange, please drop us an email at service@susan-julie.com with your order information, and we'll take care of the rest.
Alternatively, for quicker support, feel free to reach out to us via our “CONTACT US” page at https://susan-julie.com/pages/contact-us, or send us a direct message on our Facebook page, Susan Julie-Blouses-UK. Our team is eager to assist and will get back to you promptly.
We regret any trouble this may have caused and appreciate your understanding and patience. We’re dedicated to offering the support you need and ensuring your satisfaction.
Warm regards,
Susan Julie
Shapeless women's tops that don't look…
Shapeless women's tops that don't look like they do on their website. Cheap material for the ruffle sleeves that is also a different colour that what is shown.
Customer service was good until I asked for them to pay for the return postage. They claimed their policy states the buyer pays it. I queried this as the item was faulty and not as described. They still would not pay. I have I formed them that this goes against the Consumer Rights Act and against their own policy as not as described is classed as faulty. I have now sent a notice before action letter to them as suggested by Trading Standards. I would hate to imagine how many people have paid for postage unnecessarily.
The company only shows 5 star reviews.
I advise people to contact Trading Standards to prevent more people buying from this awful company.
21. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Kirsty,
Firstly, we want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.
We truly understand your concerns regarding the return shipping costs and sincerely apologize for any inconvenience this may have caused. Our policy, which requires customers to cover these costs, is thoughtfully designed to maintain the high quality of our products while ensuring our prices remain competitive.
We recognize that shipping costs can vary depending on your local carrier. As a more convenient alternative, we're pleased to offer you the option of a free exchange for any item of equal value. This ensures that you receive a product that fully meets your satisfaction without incurring additional costs.
Should you require further clarification or wish to explore more options, feel free to reach out at service@susan-julie.com. Your happiness with your purchase is our top priority, and we're dedicated to finding the best solution for you.
Warm regards,
Susan Julie
Cheap Nylon Tat.. Do Not Buy
Im giving this company one star as not possible to give no stars.
Ordered a blouse took 3 weeks nearly to get here.
Wouldn't have minded the wait if the blouse looked anything like what I ordered.
Cheap nylon tat is the best way to describe.
I wouldn't give £2 for it.
I certainly wouldn't wear it.
Tracking details shows it comes from China .
Susan Julie UK is downright misleading.
Do not spend your money with this company.
I have reported to pay pal
20. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Sharon,
We truly understand your concerns about the delivery timing of your order. Upon reviewing our records, your order was placed on August 11th. According to the carrier, the parcel was successfully delivered on August 20th. It's reassuring to see that your order is moving within our normal delivery schedule.
We appreciate your feedback and are truly sorry to hear that the fabric of your purchase did not meet your expectations. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.
We invite you to reach out to our customer support team at service@susan-julie.com. It would be our privilege to assist you with a complimentary exchange for a product that meets your needs or to arrange a refund, according to your preference. We are dedicated to ensuring your happiness with any purchase from.
Kind regards,
Susan Julie
Susan-Julie blouses
Excellent service and brilliant communication. Ordered three items and more than pleased with the quality, fits perfectly and affordable.
20. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Barbara,
Thank you for your support and affirmation! Your positive review fuels our motivation, and we'll cherish your trust to deliver even better service. Looking forward to providing you with another satisfactory experience.
Warm regards,
Susan Julie
This company is brilliant
This company is brilliant, their customer service is outstanding and their products are excellent value and quality. I have bought from them and have always been very happy with my purchases. Would definitely recommend them and I will continue to buy from them
4. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Peter,
Thank you so much for your incredibly kind words and loyal support! We're truly grateful to have you as a valued customer and are thrilled that you've always been happy with your purchases. Recommending us is the highest compliment we could ever receive!
We can't wait to welcome you back for your next purchase and promise to keep delivering the same brilliant experience you deserve.
Warmest wishes,
Susan Julie
Do not buy from this company!!
Do not buy from this company!!
Even the label on the garment was not Susan Julie it was Maria & Gabriele.
I'd waited over 2 weeks from payment, not a problem but alarm bells started to ring. £25.59 paid. I received a faded print on cheap nylon fabric, worth £3 and that's being generous. Total misrepresentation! Even the style was not the same. It was the main lead blouse advertised on their Facebook page as an Autumn blouse. No turn up button fastened cuffs and a straight hem, no shaping. I've been conned.
I have sent a message to Customer Services for an explanation. I won't be holding my breath. I appreciate the reply but I feel the response is not taking the main reason for my complaint on board. The item I bought bares NO resemblance to the item advertised. Are they taking images from another company's website misleading customers? It's all very well offering exchanges or refunds but what they are doing is wrong and Trading Standards would be interested to know what they are doing.
15. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Susan,
We sincerely apologize for the distress and disappointment caused by your experience. "Maria & Gabriele" is our exclusive in-house label used for Susan-Julie’s core collections. This is not a third-party brand but part of our design identity. We regret any confusion caused by the label name.
Please rest assured, we are actively working on enhancing our logistics and shipping services to ensure faster delivery times for our customers in the future. Your patience and understanding in this matter are greatly appreciated.
We appreciate your feedback and are truly sorry to hear that the fabric of your purchase did not meet your expectations. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton. Due to variations in screen settings and lighting conditions, the actual colour of the item may slightly differ from the colour displayed in the images.
We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.
Would you be willing to give us another shot? We’re keen to show you the true quality and care we put into our products. Your feedback is a crucial part of how we grow and improve.
Warm regards,
Susan Julie
Very poor
Very poor! Ordered what looked like a beautiful blouse and ended up with a short polyester piece of tat you would get a market stall! not even the same colour.
12. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear S Hay,
We appreciate your feedback and are truly sorry to hear that the fabric of your purchase did not meet your expectations. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton. Due to variations in screen settings and lighting conditions, the actual colour of the item may slightly differ from the colour displayed in the images.
We invite you to reach out to our customer support team at service@susan-julie.com. It would be our privilege to assist you with a complimentary exchange for a product that meets your needs or to arrange a refund, according to your preference. We are dedicated to ensuring your happiness with any purchase from.
We're committed to making this right and enhancing the accuracy of our product presentations. Your understanding and cooperation are greatly appreciated as we work towards this goal.
Warm regards,
Susan Julie
Please read the one star reviews before ordering
I am still seething about this fraudulent company. In response to someone else's review they state “… Susan-Julie is an independent brand and not affiliated with Temu or any other third-party platform.” That's a lie as they sell the same items using the same photos, but they charge 3 or 4 times the price. They lie on their website about returns being sent to Bedfordshire then demand they should be sent to China. There are approximately 500 1-star reviews on this site written by furious customers who have lost their hard-earned money to this trashy company. They reply to another review saying they do not remove negative reviews on Facebook. Well they do! They have removed all mine, so saying they don't remove them is another huge porkie. I know I won't see my money again. I just hope more and more people will check out the reviews on Trustpilot before parting with their cash.
14. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Jude,
Thank you for sharing your feedback, and we sincerely appreciate your perspective. At Susan-Julie, we strive to curate timeless, high-quality pieces that prioritize durability and craftsmanship, even as trends evolve. While some styles may appear similar to those on other platforms, we focus on ensuring our garments are made with premium materials and ethical practices to deliver lasting value.
Thank you for sharing your feedback about our pricing. The £11.99 promotional offer is part of our ongoing efforts to make timeless styles more accessible while maintaining high-quality craftsmanship. We carefully curate pieces that balance affordability with durability, ensuring every garment offers lasting value.
Rapid consecutive posts may trigger Facebook’s anti-spam algorithms. Facebook removes content violating policies (e.g., hate speech/privacy breaches). Please appeal mistaken removals via Facebook Support.
We understand that there may be occasions when issues arise, and we want to emphasize our dedication to resolving them. We continuously focus on quality issues and improvements, and we take feedback very seriously. Should you encounter any problems or have concerns, we strongly encourage you to reach out to our customer service team at service@susan-julie.com. Your feedback will be reported to the relevant departments for immediate attention and action.
Warm regards,
Susan Julie
Excellent company
I have bought numerous tops from Susan Julie over recent years & cannot fault anything. Product quality, speed of delivery & customer service all excellent. I have absolutely no hesitation in recommending the company
(In my opinion, XL relates to UK 14, 2XL size 16 & 3XL size 18)
11. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Lynne,
We're honored by your commendation! It's a pleasure to serve guests who appreciate the finer details. Your acknowledgment propels us forward. Looking forward to crafting more memorable moments for you.
Your sizing guidance is pure gold for fellow shoppers. We’re thrilled everything fits you perfectly and that you’d recommend us without hesitation—that’s the ultimate compliment!
Whenever you’re ready for your next wardrobe refresh, we’d be delighted to welcome you back. With heartfelt appreciation…
Warm regards,
Susan Julie
Lucky to get a 1 star review
Lucky to get a 1 star review. Total rip off company. They are not uk based. The clothes come from China. Basically what is shown in the picture resembles nothing like the item advertised. The clothes are of poor quality like previous comments I am awaiting a reply from this company to see how to get my money back.
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Helen,
Firstly, we want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received. We always aim to delight our customers with high-quality products.
We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.
For quicker support, feel free to reach out to us via our “CONTACT US” page at https://susan-julie.com/pages/contact-us, or send us a direct message on our Facebook page, Susan Julie-Blouses-UK. Our team is eager to assist and will get back to you promptly.
Thank you again for your feedback. We look forward to resolving this matter to your satisfaction.
Warm regards,
Susan Julie
I ordered 2 tops which looked fantastic…
I ordered 2 tops which looked fantastic on the website but when they arrived they looked nothing like the pictures. Very cheap and too short, I was extremely disappointed and would like to warn anybody considering buying anything from this company to avoid. They pretend to be an English company but are obviously from China. I am waiting for a reply to organise a complete refund.
11. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Karen,
We’re really sorry to hear the product you received didn’t live up to what you were expecting in both fit and quality. We always aim to delight our customers with high-quality products.
We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.
Would you be willing to give us another shot? We’re keen to show you the true quality and care we put into our products. Your feedback is a crucial part of how we grow and improve.
Warm regards,
Susan Julie
When my top finally arrived ( it did…
When my top finally arrived ( it did take 2 weeks 😯)
I was thrilled with it, lovely quality and the fit was just right, will definitely be using again 👍
24. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Kim,
Your recognition is the most precious encouragement for us! We'll hold ourselves to higher standards, continuously improving service quality to bring you a better experience.
Upon checking, it's reassuring to see that your order is moved within our normal delivery schedule (9 days). We recognize how the wait for an eagerly anticipated purchase can feel prolonged, and we genuinely appreciate your patience.
Please rest assured, we are actively working on enhancing our logistics and shipping services to ensure faster delivery times for our customers in the future.
Thank you again for your choice and support, looking forward to seeing you next time.
Warm regards,
Susan Julie
No refund unless I give 5 star review
I am still in dispute with this company. Have returned 2 items have proof of delivery and acceptance
They will NOT refund me unless I delete my NEGATIVE review and give them a 5 star review.
I am honest in my reviews and and would NOT recommend this company to anyone
4. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Christine,
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused by the delay in processing your refund. After a thorough review, we have confirmed that the refund was initiated on our end as of August 5, 2025. However, it appears there has been an unexpected delay in the funds being credited back to your account.
This delay may be attributed to the processing times of banking institutions, which can vary. Rest assured, we are actively following up with our payment service provider to expedite the resolution of this issue. We appreciate your patience and understanding in this matter.
In the meantime, if you require any further assistance or have additional questions, please do not hesitate to contact us directly at service@susan-julie.com. We are here to help and ensure your satisfaction.
Warm regards
Susan Julie
Huge disappointment
Huge disappointment
The product did not match the pictures at all, hugely misleading cheap quality, poor sizing totally overpriced.
2 at £23.99 I feel ripped off.
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Karen,
We’re really sorry to hear the product you received didn’t live up to what you were expecting in both fit and quality. We always aim to delight our customers with high-quality products.
Your feedback is invaluable to us as it helps us strive towards providing clearer, more detailed product descriptions and images. Ensuring our customers have a reliable and truthful shopping experience is our top priority.
Thank you for sharing your feedback about our pricing. The £23.99 promotional offer is part of our ongoing efforts to make timeless styles more accessible while maintaining high-quality craftsmanship. We carefully curate pieces that balance affordability with durability, ensuring every garment offers lasting value.
We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.
Would you be willing to give us another shot? We’re keen to show you the true quality and care we put into our products. Your feedback is a crucial part of how we grow and improve.
Warm regards,
Susan Julie
FALSE ADVERTISING!
I really have no understanding how this company @Susan Julie Clothing UK has managed to get away with this FAKE ADVERTISING for so long. I have indeed fallen into their trap of false advertising and I could kick myself as I'm normally careful with this sort of thing. I spent £88 of my hard earned money with this company that sells CHEAP CLOTHING FROM CHINA
The company advertised itself as a UK company with a UK return address. I would have never knowingly purchased from China!
Please be aware people. There is no UK return address, and probably never was. I have since found posts on Facebook from 3 years ago saying the exact same things. Cheap inferior clothing, no UK return address, misleading and false advertising, saying they would send out items free of charge to replace the inferior items you are trying to return, saying they would pay back 30, 35, and then 40% of your hard earned money and the goods can be kept. Or you can allegedly send items back to China for a full refund at a cost of £26!! With absolutely no guarantee that you will actually ever see a refund....
How have they got away with it for so long ?
They are quite clearly removing any negative feedback from Facebook and Facebook are continuing to put on their sponsored posts.
Ive post on here in order to try and stop others from making the same mistake I did.
Do not fall for this companies lies!!
31. juli 2025
Anmeldelse skrevet uten oppfordring
They delete bad reviews on Facebook
They delete bad reviews on Facebook, this is happening too frequently people being mislead on social media sites
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear David:
Thank you for raising this important concern. At Susan-Julie, we do not delete or manipulate reviews on Facebook or any platform. Authentic feedback—positive or critical—is vital for our growth and customer trust. All reviews remain visible unless they violate Facebook’s guidelines (e.g., spam, hate speech, fake accounts).
We publicly respond to every critical review on our Facebook page and Trustpilot to resolve issues openly. If you believe a genuine review was removed:
→ Report to Meta: Use Facebook’s "Report a Problem" tool.
→ Alert Us: Share the review details at service@susan-julie.com—we’ll investigate with Meta.
Should you encounter any problems or have concerns, we strongly encourage you to reach out to our customer service team at service@susan-julie.com
We’re committed to integrity. Thank you for holding us accountable—your vigilance helps protect all customers.
Sincerely,
Susan-Julie
AWFUL CHEAP MATERIALReceived goods a dress and blouse…
Received goods a dress and blouse absolutely awful cheap and nasty the material was heavy when it looked summery and floaty. I complained and they wanted photos me to send back and would send me something else NO cash refund decided to just leave it as not paying to send this awful stuff back I will not be buying from them or others like them again unless they have 5* rating
19. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear V.S,
We’re really sorry to hear the product you received didn’t live up to what you were expecting in both fit and quality. We always aim to delight our customers with high-quality products. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.
We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.
Would you be willing to give us another shot? We’re keen to show you the true quality and care we put into our products. Your feedback is a crucial part of how we grow and improve.
Kind regards,
Susan Julie
Disappointed
I ordered a dress from this company and it wasn’t as long as the measurements said on their website. It was quite expensive considering the quality was not great. I sent an email asking to return it and at first they wanted me to change it for something else. I was adamant that the fault lay with them due to incorrect measurements and to be fair to them they refunded me immediately. Wouldn’t shop there again though.
28. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Jan,
We’re really sorry to hear the product you received didn’t live up to what you were expecting in both fit and quality. We always aim to delight our customers with high-quality products.
After reviewing your order, we are pleased to confirm that our customer service team has worked diligently to resolve the issues you encountered. We recognize that resolving this issue is just the beginning; our ultimate goal is to ensure your complete satisfaction and to deliver a pleasant shopping experience.
We take your suggestions seriously and are committed to continuously improving the quality of our products and services to provide all our customers with the best possible experience.
Should you have any further questions or suggestions regarding our services or products, please do not hesitate to contact us at any time via email at service@susan-julie.com. We are eager to hear from you and will respond as promptly as possible.
We look forward to serving you again in the future and exceeding your expectations for customer satisfaction.
Warm regards,
Susan Julie
Avoid this company
Agree with other reviews. Quality is very poor and items look nothing like the photos on the website. They will not refund your money, offering only a different size which wasn't the issue or suggesting I buy something else for the same price but not giving a credit note or discount code, so how does that work? Charity bag or bin for the horrible item and know only to buy from well known brands in the future
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Linda,
We’re really sorry to hear the product you received didn’t live up to what you were expecting in both fit and quality. We always aim to delight our customers with high-quality products.
If you would like to receive a replacement, please send us the URL or picture of the item you wish to receive, along with your preferred size and color.
We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.
Would you be willing to give us another shot? We’re keen to show you the true quality and care we put into our products. Your feedback is a crucial part of how we grow and improve.
Warm regards,
Susan Julie
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.