I have purchased from this supplier before and been satisfied with the clothes. However i have just received the 6 Tshirts i ordered at a cost of £130. They are all supposed to be a size small, but... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have ordered a few items from this site and everytime they are nothing like the picture. The material is so heavy and bulky and I tried to get a refund but they just kept saying have a replacement w... Vis mer
Selskapet har svart
Update; partial refund given. Awful quality! Label in my item states 60% cotton, I’ve never come across cotton that looks and feels like 100% cheap man-made fabric. The colour doesn’t look as vibrant... Vis mer
Selskapet har svart
This company shold Not be allowed to advertise, shabby items not matching description. Recently bought what I thought was a knitted jumper from them, it turned out to be a very poor quality fabric wit... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Susan Julie was founded in 2018 as a small, exclusive online boutique featuring a select range of popular clothing items. In 2020, we embarked on a journey to evolve into a broader and more interactive fashion destination. Our design ethos is rooted in timeless elegance, ensuring our garments remain stylish season after season. We prioritize eco-friendly materials and always choose fabrics that are either organic or OEKO-TEX certified. While we began our journey with dresses, which still comprise the majority of our collection, we have since expanded to include tops, skirts, coats, and trousers. Our clothing range is available in sizes S-5XL, as we believe that everyone should be able to find a style they feel comfortable and confident in, regardless of size or body shape. Environmental and sustainability concerns are at the heart of our decision-making process. We strive to create garments that are not only long-lasting in terms of design but also in their overall quality. Our goals for our own designer collections are as follows: To create stunning, well-fitting garments available in sizes S to 5XL. To offer high-quality pieces at sensible prices. To design versatile clothing that can be worn across multiple seasons and styled in various ways. To craft garments with feminine cuts and fun patterns that look great straight away, without any fuss. We design clothes with the aim of bringing joy to your life – by adding a touch of color to your wardrobe and the world, and by creating garments suitable for all body types and sizes. We hope you love our pieces as much as we do! Thank you for visiting us, and we hope you enjoy your shopping experience! Warm regards, If you have any questions or concerns, please do not hesitate to contact us via Email: service@susan-julie.com
Kontaktopplysninger
, , , Storbritannia
- service@susan-julie.com
- susan-julie.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Nothing like was shown in the picture
Nothing like was shown in the picture, shall be hearing from the trades description act if I dont hear back from them as its false advertising. Not happy at all.
And also took ages to get here , guessing from China ...£3.99 delivery charge!!

Svar fra Susan Julie
Wish I’d have read the reviews
Wish I’d have read the reviews, the top they sent was totally different to the one I ordered, horrible cheap material. Very disappointed

Svar fra Susan Julie
Terrible material
Terrible material - very cheap looking. Very frumpy. Two stars because I asked to return the item but got told to keep the top to avoid inconvenience to me to return the item and given full refund

Svar fra Susan Julie
Awful
Awful. Bought a "vintage" blouse for my wife and it looks like a badly faded photocopy of the item advertised.
This is cheap material and if you roll the sleeves up it is white, not the same colours as the outside as it is on the website.
Don't go near this site

Svar fra Susan Julie
Item not arrived
Ordered a dress on 30/07/2025. Still not arrived .

Svar fra Susan Julie
First time using the company and found…
First time using the company and found their sizes were slightly too small. Asked to exchange them which they happily did sending two larger sizes in two weeks. Also allowed me to keep the original blouse and to give them to friends. Excellent 👌👍

Svar fra Susan Julie
My first order turned out perfectly
My first order so was unsure of sizes etc. Shouldn't have been as my top was sized perfectly, delivered early, perfectly packaged and made of the most lovely fabric! Wonderful to wear. Thank you so very much!

Svar fra Susan Julie
Nothing like the photos
I wish I'd read the reviews here first. Like many I was taken in by the photograph of this beautiful blouse/shirt which looked gorgeous. What you receive is totally different, the colour, the material, the shape. I'm grateful i only bought 1 item. You get a cheap stretchy material with a print that's not even close to the pic.
Don't get fooled, you'll be disappointed:(

Svar fra Susan Julie
A pale imitation of the advertised item
I've only ordered one item, a blouse, from this company and unfortunately what I eventually received can only be described as a pale imitation of the garment as advertised. The item I was expecting was richly coloured and looked to be a thick, textured material. The item I received literally had the "textured pattern" printed onto what is essentially a white top and unfortunately it looks like the printer was almost out of ink.
I did submit a 1 star review on their website with an accompanying photo but to date that review has not appeared.
A great shame as I was convinced by the website and positive reviews.
In response to their reply below, I would just reiterate that I submitted a 1 star review with accompanying photo to the Susan Julie website (not Trustpilot) which has not appeared to date.

Svar fra Susan Julie
SCAM WARNING
SCAM WARNING
Item bears no resemblance to the advertised product. Unable to get a response from company

Svar fra Susan Julie
Nice top and company
Nice blouse. Good company. Timely dispatch and shipping.

Svar fra Susan Julie
Don`t Be Fooled!!
Firstly, let me say the pictures show beautiful tops sweaters etc on the Susan Julie website but what arrives are polyester/cotton cheap looking tops that are not true to size and when I asked how I could send the items back and get a full refund I was given the run around by customer service (very polite, though) saying I could keep the items and buy more to the same value. I thought okay, I`ll buy some sweaters for the Winter....guess what? they are all made of cheap polyester/cotton.
I was then given 2 options...1 was to accept the trashy items and a repayment of 30% (spent £56) and I would then get £16 back. Option 2 was a long-winded inconvenient return with lots of do this then do that and we will refund the money.
Needless to say I`ve opted for option 1.
Something really needs to protect buyers from being fooled by gorgeous photos and the trash you receive.

Svar fra Susan Julie
Please beware!
The blouse I received did not look anything like the blouse in the picture on website. The picture is shown with sleeves rolled up and you can clearly see that it is the reverse of the cotton garment. The blouse I received look like a print on polyester of blouse depicted, which I purchased. The blouse in the website picture had a rich glorious colour palette. The blouse received appears to be a washout copy. Extremely disappointing.

Svar fra Susan Julie
Excellent customer service
The blouse i ordered came quickly and was absolutely beautiful. Fitted perfect and good quality.

Svar fra Susan Julie
Do not buy from this company under any…
Do not buy from this company under any circumstances..purchased three items from them two items were to large as they didn't have a smaller size in ether item I was told to keep both items and pass them onto family or friends.
I went on to thank them for this gesture and to say the items would go to a local charity shop..
I then got an email telling me to return item's but I had to cover the cost..
Now I still have the items but what would have happened had I already taken the items to the charity shop?
So I have emailed six or seven times asking for an explanation for the change of policy but the result is always the same no answer to the question just them telling me to return them at my cost..
No telephone number..I now belive I am corresponding with a robot.

Svar fra Susan Julie
I ordered blouses from this company
I ordered blouses from this company. When they arrived they were of very poor quality and looked nothing like their picture images online. I contacted them to advise I wished to return the items for a full refund. They advised that I had to return the items to China at my expense. It states clearly on their website that they have a warehouse in Biggleswade but when I questioned them they said they weren’t taking any returns to the UK at present. They offered a 40% refund and to keep the items. I stressed again I did not want the items as they were poor quality. I have sent them countless emails telling them I am not sending these items back to China. To date they are still not willing to refund me fully and allow me to send these items back. I have contacted Trading Standards for advice.
Don’t bother ordering from this site on Facebook
Photos do not match the materials of the blouses that actually get delivered they are cheap faded prints on cheap stretchy fabric I paid £15.99 for one of the blouses I wouldn’t pay £1 for it the other is the same . No returns or refund documents came with this delivery .
Total rip off

Svar fra Susan Julie
Don’t buy clothes from Susan Julie
I ordered a blouse from this company based on the photo on their Facebook advert. When it arrived it was clear that the photo had been altered by AI: you can’t roll up the sleeves as shown in the photo because it’s a print on cheap pale beige fabric, and the hemline is straight and not as shown.
Having read the reviews on Trustpilot (which I wish I had done first) I can’t face the battle that people have had in trying to get a refund or have their return postage paid. I’ll just put it down to experience and always check unknown brands on Trustpilot in future.

Svar fra Susan Julie
Wish there was a zero star option
I bought a blouse, I’d seen the same picture of it on several companies advertised at £35.99 and £15.99. I opted to buy from this company as I wrongly assumed they were UK based. Delivery took a while but I was reassured it was on its way. When it arrived I literally burst out laughing at the shocking quality of the item in comparison to their imagery - entirely different in colour and appearance, and material was that weird quick dry polyester stuff used for football shirts. Awful, just awful unwearable rubbish. Customer service offered me an alternative blouse or a discount off my next purchase which is the last thing I’d want!!
Avoid buying would be my advice

Svar fra Susan Julie
Nothing like the pictures
If I could have given it no stars I would. Blouses look nothing like the pictures cheap polyester with a print in look nothing like the pictures wish I had looked at the reviews before purchasing

Svar fra Susan Julie
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







