Susan Julie Anmeldelser 

1 193
•
TrustScore 2.5 av 5

2,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I have purchased from this supplier before and been satisfied with the clothes. However i have just received the 6 Tshirts i ordered at a cost of £130. They are all supposed to be a size small, but... Vis mer

Vurdert til 1 av 5 stjerner

I have ordered a few items from this site and everytime they are nothing like the picture. The material is so heavy and bulky and I tried to get a refund but they just kept saying have a replacement w... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

Update; partial refund given. Awful quality! Label in my item states 60% cotton, I’ve never come across cotton that looks and feels like 100% cheap man-made fabric. The colour doesn’t look as vibrant... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

This company shold Not be allowed to advertise, shabby items not matching description. Recently bought what I thought was a knitted jumper from them, it turned out to be a very poor quality fabric wit... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Dameklesbutikk

Skrevet av virksomheten

Susan Julie was founded in 2018 as a small, exclusive online boutique featuring a select range of popular clothing items. In 2020, we embarked on a journey to evolve into a broader and more interactive fashion destination. Our design ethos is rooted in timeless elegance, ensuring our garments remain stylish season after season. We prioritize eco-friendly materials and always choose fabrics that are either organic or OEKO-TEX certified. While we began our journey with dresses, which still comprise the majority of our collection, we have since expanded to include tops, skirts, coats, and trousers. Our clothing range is available in sizes S-5XL, as we believe that everyone should be able to find a style they feel comfortable and confident in, regardless of size or body shape. Environmental and sustainability concerns are at the heart of our decision-making process. We strive to create garments that are not only long-lasting in terms of design but also in their overall quality. Our goals for our own designer collections are as follows: To create stunning, well-fitting garments available in sizes S to 5XL. To offer high-quality pieces at sensible prices. To design versatile clothing that can be worn across multiple seasons and styled in various ways. To craft garments with feminine cuts and fun patterns that look great straight away, without any fuss. We design clothes with the aim of bringing joy to your life – by adding a touch of color to your wardrobe and the world, and by creating garments suitable for all body types and sizes. We hope you love our pieces as much as we do! Thank you for visiting us, and we hope you enjoy your shopping experience! Warm regards, If you have any questions or concerns, please do not hesitate to contact us via Email: service@susan-julie.com


Kontaktopplysninger

2,6

Under middels

TrustScore 2.5 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 88 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,6

Alle anmeldelser

(1 193)

123 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Nothing like was shown in the picture

Nothing like was shown in the picture, shall be hearing from the trades description act if I dont hear back from them as its false advertising. Not happy at all.
And also took ages to get here , guessing from China ...£3.99 delivery charge!!

9. september 2025
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Svar fra Susan Julie

Dear Bex,

Thank you for reaching out, and please accept our sincerest apologies that the item you received did not match the product images or your expectations. We completely understand your frustration, and we're truly sorry for the disappointment this has caused.

Your order was placed on August 29 and dispatched from our warehouse on August 31. It was delivered on September 9, which is within our standard delivery timeframe.

Due to variations in screen settings and lighting conditions, the actual colour of the item may slightly differ from the colour displayed in the images. We take all feedback seriously — especially concerns about product accuracy — and we’re reviewing the images and description of this item to prevent future misunderstandings.

As soon as you expressed dissatisfaction, we issued a full refund for the item and did not require a return to avoid further inconvenience or cost to you.

We value your honesty and are committed to improving. If you have any further questions or would like to discuss this further, please feel free to email us directly at service@susan-julie.com.

Thank you again for your feedback. Thank you for giving us the opportunity to make things right.

Kind regards,

Susan Julie

Vurdert til 1 av 5 stjerner

Wish I’d have read the reviews

Wish I’d have read the reviews, the top they sent was totally different to the one I ordered, horrible cheap material. Very disappointed

9. september 2025
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Svar fra Susan Julie

Dear Customer,

We appreciate your feedback and are truly sorry to hear that the fabric of your purchase did not meet your expectations. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.

We invite you to reach out to our customer support team at service@susan-julie.com. It would be our privilege to assist you with a complimentary exchange for a product that meets your needs or to arrange a refund, according to your preference. We are dedicated to ensuring your happiness with any purchase from.

Kind regards,

Susan Julie

Vurdert til 2 av 5 stjerner

Terrible material

Terrible material - very cheap looking. Very frumpy. Two stars because I asked to return the item but got told to keep the top to avoid inconvenience to me to return the item and given full refund

4. september 2025
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Svar fra Susan Julie

Dear Pam,

Thank you for taking the time to share your feedback with us. We sincerely apologize that the quality and appearance of the top did not meet your expectations - we understand your disappointment completely. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.

We're glad to hear that our customer service team was able to provide a full refund without requiring you to return the item, as we always aim to make resolutions as convenient as possible for our customers.

Your feedback about the material quality and fit has been shared with our product team, as we're continuously working to improve the quality and accuracy of our products. We truly value honest feedback like yours that helps us identify areas for improvement.

Should you have any further questions or suggestions regarding our services or products, please do not hesitate to contact us at any time via email at service@susan-julie.com.

Should you wish to give us another chance in the future, we would be honored to help you find something you'll truly love.

Warm regards,

Susan Julie

Vurdert til 1 av 5 stjerner

Awful

Awful. Bought a "vintage" blouse for my wife and it looks like a badly faded photocopy of the item advertised.
This is cheap material and if you roll the sleeves up it is white, not the same colours as the outside as it is on the website.
Don't go near this site

29. august 2025
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Svar fra Susan Julie

Dear Guy,

Firstly, we want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton. Due to variations in screen settings and lighting conditions, the actual colour of the item may slightly differ from the colour displayed in the images.

Your feedback is invaluable to us as it helps us strive towards providing clearer, more detailed product descriptions and images. Ensuring our customers have a reliable and truthful shopping experience is our top priority.

We invite you to reach out to our customer support team at service@susan-julie.com. It would be our privilege to assist you with a complimentary exchange for a product that meets your needs or to arrange a refund, according to your preference. We are dedicated to ensuring your happiness with any purchase from.

We're committed to making this right and enhancing the accuracy of our product presentations. Your understanding and cooperation are greatly appreciated as we work towards this goal.

Warm regards,

Susan Julie

Vurdert til 1 av 5 stjerner

Item not arrived


Ordered a dress on 30/07/2025. Still not arrived .

5. september 2025
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Svar fra Susan Julie

Dear Anne,

Upon reviewing our records, your order was placed on July 30th. According to the carrier, the parcel was successfully delivered on August 7th.

It's distressing to hear that although the tracking indicates your package has been delivered, you have not received it. This is certainly not the experience we want any of our customers to have.

We are committed to resolving this matter promptly. To assist us in doing so, could you please reach out to our customer service team directly at service@susan-julie.com? Providing us with some additional details will enable us to investigate further and work closely with the shipping company to locate your package as quickly as possible. Rest assured, if it turns out that the package indeed hasn't reached you, we'll promptly arrange for a replacement to be sent your way.

We're here to support you every step of the way and are eager to find a solution that ensures your satisfaction.

Warm regards,

Susan Julie

Vurdert til 5 av 5 stjerner

First time using the company and found…

First time using the company and found their sizes were slightly too small. Asked to exchange them which they happily did sending two larger sizes in two weeks. Also allowed me to keep the original blouse and to give them to friends. Excellent 👌👍

4. september 2025
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Svar fra Susan Julie

Dear Barbara,

Thank you for your kind feedback! We take pride in your satisfaction and will continue to strive for excellence in service to ensure your future experiences are just as remarkable. Looking forward to maintaining a long-lasting partnership with you.

Warm regards,

Susan Julie

Vurdert til 5 av 5 stjerner

My first order turned out perfectly

My first order so was unsure of sizes etc. Shouldn't have been as my top was sized perfectly, delivered early, perfectly packaged and made of the most lovely fabric! Wonderful to wear. Thank you so very much!

25. august 2025
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Svar fra Susan Julie

Dear Valerie,

Thank you so much for your kind words! We're absolutely thrilled to hear that your first experience with us was a success — from the perfect fit and early delivery to the beautiful packaging and, most importantly, that you love wearing the top!

We work hard to make sure every order feels special, so knowing we hit the mark means the world to us. We can’t wait to welcome you back for your next piece whenever you’re ready.

Warm regards,

Susan Julie

Vurdert til 1 av 5 stjerner

Nothing like the photos

I wish I'd read the reviews here first. Like many I was taken in by the photograph of this beautiful blouse/shirt which looked gorgeous. What you receive is totally different, the colour, the material, the shape. I'm grateful i only bought 1 item. You get a cheap stretchy material with a print that's not even close to the pic.
Don't get fooled, you'll be disappointed:(

2. september 2025
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Svar fra Susan Julie

Dear Sandy,

Thank you for sharing your honest feedback, and please accept our sincerest apologies. We’re truly sorry that the blouse you received didn’t match the product photos or live up to your expectations—especially when it comes to the colour, material, and overall appearance. That’s completely unacceptable, and we appreciate you bringing it to our attention.

We take accuracy in our product imagery very seriously, and feedback like yours helps us identify where we need to improve. We’ll make sure your comments are shared directly with our product and photography teams.

We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.

Thanks again for your honesty. We’re listening and learning.

Warm regards,

Susan Julie

Vurdert til 1 av 5 stjerner

A pale imitation of the advertised item

I've only ordered one item, a blouse, from this company and unfortunately what I eventually received can only be described as a pale imitation of the garment as advertised. The item I was expecting was richly coloured and looked to be a thick, textured material. The item I received literally had the "textured pattern" printed onto what is essentially a white top and unfortunately it looks like the printer was almost out of ink.

I did submit a 1 star review on their website with an accompanying photo but to date that review has not appeared.

A great shame as I was convinced by the website and positive reviews.

In response to their reply below, I would just reiterate that I submitted a 1 star review with accompanying photo to the Susan Julie website (not Trustpilot) which has not appeared to date.

12. august 2025
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Svar fra Susan Julie

Dear Wiffy,

Firstly, we want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received. Due to variations in screen settings and lighting conditions, the actual colour of the item may slightly differ from the colour displayed in the images.

Your feedback is invaluable to us as it helps us strive towards providing clearer, more detailed product descriptions and images. Ensuring our customers have a reliable and truthful shopping experience is our top priority.

Regarding your review with a photo not appearing on Trustpilot:
We want to reassure you that, as a brand, we have no control over which reviews are published or how they are displayed on Trustpilot. Trustpilot is an independent platform, and they manage all content moderation—including photo reviews—based on their own guidelines. Sometimes technical or policy-related issues may prevent images from being published, though we, as the company being reviewed, cannot remove or alter genuine feedback.

We encourage all customers to share honest reviews—both positive and negative—as your voice helps us improve. If you’re comfortable, you’re welcome to email your photo and feedback directly to us at service@susan-julie.com so our product team can see it and take action.

Thanks again for your honesty. We’re listening, and we’re committed to improving.

Warm regards,

Susan Julie

Vurdert til 1 av 5 stjerner

SCAM WARNING

SCAM WARNING
Item bears no resemblance to the advertised product. Unable to get a response from company

15. august 2025
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Svar fra Susan Julie

Dear Gill,

Firstly, we want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received. We're committed to making this right and enhancing the accuracy of our product presentations.

Your feedback is invaluable to us as it helps us strive towards providing clearer, more detailed product descriptions and images. Ensuring our customers have a reliable and truthful shopping experience is our top priority.

We're sorry to hear you haven't received a response from us yet. Our service team typically replies to emails within 48 hours. There are occasions, especially over weekends, when this timing may extend slightly. We appreciate your understanding.

To ensure you haven’t missed our reply, could you please check your spam or junk mail folder for an email from “Susan-Julie”? Sometimes, emails find their way there.

We're committed to improving our service and making communication as smooth as possible. Please note that we can only reach you via the email address provided in your order.

For further assistance or to reconfirm your email address with us, kindly reach out to our customer service at service@susan-julie.com. You can also visit our "CONTACT US" page at https://susan-julie.com/pages/contact-us or message us directly on our Facebook page, Susan Julie-Blouses-UK, for more immediate support.

Warm regards,

Susan Julie

Vurdert til 5 av 5 stjerner

Nice top and company

Nice blouse. Good company. Timely dispatch and shipping.

28. august 2025
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Svar fra Susan Julie

Dear Amanda,

We're honored by your commendation! It's a pleasure to serve guests who appreciate the finer details. Your acknowledgment propels us forward. Looking forward to crafting more memorable moments for you.

Warm regards,

Susan Julie

Vurdert til 1 av 5 stjerner

Don`t Be Fooled!!

Firstly, let me say the pictures show beautiful tops sweaters etc on the Susan Julie website but what arrives are polyester/cotton cheap looking tops that are not true to size and when I asked how I could send the items back and get a full refund I was given the run around by customer service (very polite, though) saying I could keep the items and buy more to the same value. I thought okay, I`ll buy some sweaters for the Winter....guess what? they are all made of cheap polyester/cotton.
I was then given 2 options...1 was to accept the trashy items and a repayment of 30% (spent £56) and I would then get £16 back. Option 2 was a long-winded inconvenient return with lots of do this then do that and we will refund the money.
Needless to say I`ve opted for option 1.
Something really needs to protect buyers from being fooled by gorgeous photos and the trash you receive.

11. august 2025
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Svar fra Susan Julie

Dear Tricia,

Thank you for taking the time to share your experience, and I'm truly sorry we've let you down. You're right to expect better - both in product quality and customer service. I completely understand your frustration, and I want to personally address what went wrong.

We sincerely apologise that the items you received did not meet the quality or expectations set by our website imagery, and that our resolution process felt unclear and inconvenient. Typically, when customers receive items that don't meet expectations, we:

First offer a free size exchange (where we send the correct size at our cost, and you keep the original items)

If that's not preferred, we provide two options:

Partial refund (usually 30%) if you wish to keep the items

Full refund upon return of the items to our UK warehouse

However, it's clear we didn't explain this well, putting you in a position where you felt you had to choose between two unsatisfactory options. That's not acceptable, and I'm sorry you were put in that position.

I'm personally reviewing our customer service scripts to ensure we're always clear about options

Your feedback about the product quality is especially valuable. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton. We are actively reviewing the product description and imagery of the items you purchased to ensure accuracy and prevent future misunderstandings.

Protecting and honouring the trust of our customers is our highest priority. Please contact us at service@susan-julie.com, and we will make it our priority to find a satisfactory solution for you.

Warm regards,

Susan Julie

Vurdert til 1 av 5 stjerner

Please beware!

The blouse I received did not look anything like the blouse in the picture on website. The picture is shown with sleeves rolled up and you can clearly see that it is the reverse of the cotton garment. The blouse I received look like a print on polyester of blouse depicted, which I purchased. The blouse in the website picture had a rich glorious colour palette. The blouse received appears to be a washout copy. Extremely disappointing.

29. august 2025
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Svar fra Susan Julie

Dear Linda,

Firstly, we want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received. Due to variations in screen settings and lighting conditions, the actual colour of the item may slightly differ from the colour displayed in the images.

Your feedback is invaluable to us as it helps us strive towards providing clearer, more detailed product descriptions and images. Ensuring our customers have a reliable and truthful shopping experience is our top priority.

To better address your concerns, we kindly ask that you send photos of the item you received to our customer service email at service@susan-julie.com. This will allow us to verify the issue and work on a satisfactory resolution for you.

We're committed to making this right and enhancing the accuracy of our product presentations. Your understanding and cooperation are greatly appreciated as we work towards this goal.

Thank you again for your feedback. We look forward to resolving this matter to your satisfaction.

Warm regards,

Susan Julie

Vurdert til 5 av 5 stjerner

Excellent customer service

The blouse i ordered came quickly and was absolutely beautiful. Fitted perfect and good quality.

28. august 2025
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Svar fra Susan Julie

Dear Linda,

Thank you for your support and affirmation! Your positive review fuels our motivation, and we'll cherish your trust to deliver even better service. Looking forward to providing you with another satisfactory experience.

Warm regards,

Susan Julie

Vurdert til 1 av 5 stjerner

Do not buy from this company under any…

Do not buy from this company under any circumstances..purchased three items from them two items were to large as they didn't have a smaller size in ether item I was told to keep both items and pass them onto family or friends.
I went on to thank them for this gesture and to say the items would go to a local charity shop..
I then got an email telling me to return item's but I had to cover the cost..
Now I still have the items but what would have happened had I already taken the items to the charity shop?
So I have emailed six or seven times asking for an explanation for the change of policy but the result is always the same no answer to the question just them telling me to return them at my cost..
No telephone number..I now belive I am corresponding with a robot.

26. august 2025
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Svar fra Susan Julie

Dear Cathy,

Thank you for reaching out, and we sincerely apologise for the confusion and frustration this situation has caused. We truly appreciate your patience as we work to clarify this for you.

We offer two options for items that do not fit:

Free Size Exchange:
We can send you the correct size free of charge and you may keep the original items (no return required). This is a gesture of goodwill for sizing issues.

Full Refund:
If you prefer a refund rather than an exchange, we ask that you return the items to us. Once received, we process a full refund. Return shipping is the customer’s responsibility in this case, as stated in our policy.

It appears there was a misunderstanding in communication. We will still honour a free replacement for each item in the correct size(s) – just reply with your preferred size(s). Or, if you prefer, we can issue a 40% refund for the two ill-fitting items without returning them.

We are sorry again for the miscommunication and any stress this has caused. Your satisfaction is very important to us. Just drop us a line at service@susan-julie.com, and let’s sort this out together.

Kind regards,

Susan Julie

Vurdert til 1 av 5 stjerner

I ordered blouses from this company

I ordered blouses from this company. When they arrived they were of very poor quality and looked nothing like their picture images online. I contacted them to advise I wished to return the items for a full refund. They advised that I had to return the items to China at my expense. It states clearly on their website that they have a warehouse in Biggleswade but when I questioned them they said they weren’t taking any returns to the UK at present. They offered a 40% refund and to keep the items. I stressed again I did not want the items as they were poor quality. I have sent them countless emails telling them I am not sending these items back to China. To date they are still not willing to refund me fully and allow me to send these items back. I have contacted Trading Standards for advice.

19. august 2025
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Vurdert til 1 av 5 stjerner

Don’t bother ordering from this site on Facebook

Photos do not match the materials of the blouses that actually get delivered they are cheap faded prints on cheap stretchy fabric I paid £15.99 for one of the blouses I wouldn’t pay £1 for it the other is the same . No returns or refund documents came with this delivery .
Total rip off

22. august 2025
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Svar fra Susan Julie

Dear Jayne,

We appreciate your feedback and are truly sorry to hear that the fabric of your purchase did not meet your expectations. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.

We want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received. Due to variations in screen settings and lighting conditions, the actual colour of the item may slightly differ from the colour displayed in the images.

Your feedback is invaluable to us as it helps us strive towards providing clearer, more detailed product descriptions and images. Ensuring our customers have a reliable and truthful shopping experience is our top priority.

We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.

Would you be willing to give us another shot? We’re keen to show you the true quality and care we put into our products. Your feedback is a crucial part of how we grow and improve.

Kind regards,

Susan Julie

Vurdert til 1 av 5 stjerner

Don’t buy clothes from Susan Julie

I ordered a blouse from this company based on the photo on their Facebook advert. When it arrived it was clear that the photo had been altered by AI: you can’t roll up the sleeves as shown in the photo because it’s a print on cheap pale beige fabric, and the hemline is straight and not as shown.

Having read the reviews on Trustpilot (which I wish I had done first) I can’t face the battle that people have had in trying to get a refund or have their return postage paid. I’ll just put it down to experience and always check unknown brands on Trustpilot in future.

23. august 2025
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Svar fra Susan Julie

Dear Rhonwen,

Firstly, we want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received. Due to variations in screen settings and lighting conditions, the actual colour of the item may slightly differ from the colour displayed in the images.

Your feedback is invaluable to us as it helps us strive towards providing clearer, more detailed product descriptions and images. Ensuring our customers have a reliable and truthful shopping experience is our top priority.

We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.

Kind regards,

Susan Julie

Vurdert til 1 av 5 stjerner

Wish there was a zero star option

I bought a blouse, I’d seen the same picture of it on several companies advertised at £35.99 and £15.99. I opted to buy from this company as I wrongly assumed they were UK based. Delivery took a while but I was reassured it was on its way. When it arrived I literally burst out laughing at the shocking quality of the item in comparison to their imagery - entirely different in colour and appearance, and material was that weird quick dry polyester stuff used for football shirts. Awful, just awful unwearable rubbish. Customer service offered me an alternative blouse or a discount off my next purchase which is the last thing I’d want!!
Avoid buying would be my advice

16. august 2025
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Svar fra Susan Julie

Dear Nicky,

Firstly, we want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received.

We appreciate your feedback and are truly sorry to hear that the fabric of your purchase did not meet your expectations. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.

Your feedback is invaluable to us as it helps us strive towards providing clearer, more detailed product descriptions and images. Ensuring our customers have a reliable and truthful shopping experience is our top priority.

We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.

Kind regards,

Susan Julie

Vurdert til 1 av 5 stjerner

Nothing like the pictures

If I could have given it no stars I would. Blouses look nothing like the pictures cheap polyester with a print in look nothing like the pictures wish I had looked at the reviews before purchasing

23. august 2025
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Svar fra Susan Julie

Dear Alexandra,

Firstly, we want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received. Due to variations in screen settings and lighting conditions, the actual colour of the item may slightly differ from the colour displayed in the images.

We appreciate your feedback and are truly sorry to hear that the fabric of your purchase did not meet your expectations. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.

We invite you to reach out to our customer support team at service@susan-julie.com. It would be our privilege to assist you with a complimentary exchange for a product that meets your needs or to arrange a refund, according to your preference. We are dedicated to ensuring your happiness with any purchase from.

Kind regards,

Susan Julie

Dette er Trustpilot

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Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv