I have purchased from this supplier before and been satisfied with the clothes. However i have just received the 6 Tshirts i ordered at a cost of £130. They are all supposed to be a size small, but... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have ordered a few items from this site and everytime they are nothing like the picture. The material is so heavy and bulky and I tried to get a refund but they just kept saying have a replacement w... Vis mer
Selskapet har svart
Update; partial refund given. Awful quality! Label in my item states 60% cotton, I’ve never come across cotton that looks and feels like 100% cheap man-made fabric. The colour doesn’t look as vibrant... Vis mer
Selskapet har svart
This company shold Not be allowed to advertise, shabby items not matching description. Recently bought what I thought was a knitted jumper from them, it turned out to be a very poor quality fabric wit... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Susan Julie was founded in 2018 as a small, exclusive online boutique featuring a select range of popular clothing items. In 2020, we embarked on a journey to evolve into a broader and more interactive fashion destination. Our design ethos is rooted in timeless elegance, ensuring our garments remain stylish season after season. We prioritize eco-friendly materials and always choose fabrics that are either organic or OEKO-TEX certified. While we began our journey with dresses, which still comprise the majority of our collection, we have since expanded to include tops, skirts, coats, and trousers. Our clothing range is available in sizes S-5XL, as we believe that everyone should be able to find a style they feel comfortable and confident in, regardless of size or body shape. Environmental and sustainability concerns are at the heart of our decision-making process. We strive to create garments that are not only long-lasting in terms of design but also in their overall quality. Our goals for our own designer collections are as follows: To create stunning, well-fitting garments available in sizes S to 5XL. To offer high-quality pieces at sensible prices. To design versatile clothing that can be worn across multiple seasons and styled in various ways. To craft garments with feminine cuts and fun patterns that look great straight away, without any fuss. We design clothes with the aim of bringing joy to your life – by adding a touch of color to your wardrobe and the world, and by creating garments suitable for all body types and sizes. We hope you love our pieces as much as we do! Thank you for visiting us, and we hope you enjoy your shopping experience! Warm regards, If you have any questions or concerns, please do not hesitate to contact us via Email: service@susan-julie.com
Kontaktopplysninger
, , , Storbritannia
- service@susan-julie.com
- susan-julie.com
2,6
Under middels
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This company is a scam
This company is a scam . Jumper was not a jumper but a sweatshirt . Quality terrible. Returning it dont bother u have to return it to China and pay for the service. I reviewed this company and they had my review removed as I said its a scam . Do not touch this company . Thank u for replying but that is the email address I have been using. Shall I post your reply ?
4. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Julie,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointment with the item you received, and we sincerely apologise for any frustration this situation has caused you.
We have looked into this carefully. First, we must clarify that we do not currently sell any product titled “Jumper” on our official website. Our product titles clearly distinguish between garment types, such as “Sweatshirt”, "Sweater", "Dress". And after conducting thorough searches in our system, we were unable to locate any orders associated with a TrustPilot account named “Julie Marsh”.
We do not have the ability to remove reviews from Trustpilot. The platform is independent, and all published reviews are managed by their own guidelines.
This, combined with the points above, suggests there may be significant confusion regarding the seller you interacted with.
To resolve this matter, we kindly and sincerely ask for your help: If you believe your purchase was with Susan Julie, please contact our team directly at service@susan-julie.com with your order details. We are committed to investigating any genuine case fully and finding a fair resolution.
We value honest feedback and the opportunity to correct any real issues. Thank you for bringing this to our attention.
Sincerely,
The Susan Julie Team
Have recently placed 3 orders for 4…
Have recently placed 3 orders for 4 items..all have arrived in good time..the quality of the tops is really good.. exactly as I'd hoped for from the web page..I ordered items which were on special offer and I haven't been disappointed.. people have noticed the tops I've been wearing and commented how nice they look
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Lin,
Thank you so much for taking the time to share this wonderful feedback! We are absolutely delighted to hear that you're pleased with your recent orders.
It's fantastic to know that all four tops arrived in good time, met your expectations for quality, and were true to the website descriptions. Hearing that you've received compliments while wearing them is the best news we could hope for; it’s exactly the experience we aim to create for our customers.
We truly appreciate your support and look forward to helping you discover more pieces you’ll love in the future.
Warmly,
The Susan Julie Team
I wish I had read the reviews here…
**EDIT**
I had a response from my email and a refund/exchange had been offered which is now in process.
Due to the quick response I feel that my complaint has been dealt with appropriately.
I wish I had read the reviews here before buying. I ordered a blouse and a dress, and what has turned up resembles my grandma's old housecoat.
It is heavy printed material and does not flow as the adverts appear. You will only see 5-star reviews on their webpage, not those on here.
I have emailed as per their returns and exchange policy so I am hoping for a positive outcome and a reason to amend my review score.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Pezney,
Thank you for taking the time to share your honest feedback, and please accept our sincere apologies for the disappointment caused by the blouse and dress you received. We completely understand your frustration when the material and drape do not match the expectation set by our images — this is not the experience we wish for our customers.
We are sorry to hear about this and truly appreciate that you have already contacted our customer service team via email regarding a return or exchange. This is absolutely the right step.
Please be assured that our team has received your request and will be in touch with you very shortly to find a swift and satisfactory resolution. We are fully committed to ensuring you have a positive outcome and a reason to feel better about your experience with us.
Should you have any further questions or suggestions regarding our services or products, please do not hesitate to contact us at any time via email at service@susan-julie.com. We are eager to hear from you and will respond as promptly as possible.
Warmly,
The Susan Julie Team
Scam Company
Never in my entire online shopping history has an item promised so much but delivered so little and this company purporting to have UK base ie London.im amazed they are allowed to trade.Ordered a dress of their website which looked amazing but what turned up 2 weeks later was anything but!the dress was nothing like the original dress ordered but the cheapest nastiest dress I’ve ever come across,even the colour wasn’t the same.Return?don’t even bother to try apparently they don’t like returns due to their eco ethos ( ie get out clause ),the customer is responsible for posting and tracking to their only base in Asia (London is mentioned in their website ) obviously a ploy to make you feel it’s local.So even though the dress is not as advertised even down to it’s composition (again a lie 65% cotton it most certainly is not)Further complaint laid to offering 10% refund of total purchase and the offer to give it to a relative,i wouldn’t give this to anyone never mind a family member in case they stood in front of a flame as they would end up consumed by flames.So think carefully before purchasing anything from this website as you are going to be massively disappointed and out of pocket!Im actually amazed trading standards allow this company to trade in the UK.If you’re thinking about purchasing from this company,Don’t .Order number SJ393448EN.this “company “ is now trying to claim this is not their website or order,I have all the emails replying to my complaints which suggest otherwise,photos of dress received and dress ordered are available as are the corespondence I received should they need evidence
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Karen,
Thank you for taking the time to leave such detailed feedback and for providing your correct order number #SJ393448EN. We sincerely apologise for the distress this situation has caused.
We have immediately investigated using the details you provided. Our records confirm that we received your two emails and that our customer service team did process a resolution for order #SJ393448EN promptly.
However, we must respectfully clarify several key points in your review that do not align with our official policies or operations:
Refund Policy: It is not our policy to offer only a 10% refund for an item that is not as described. We do not have a returns base in London. Our goal is to find a fair and satisfactory resolution.
Official Contact: Our one and only official customer service email address is service@susan-julie.com. The policies and communication you described (e.g., “eco ethos” returns clause, 10% offer) did not originate from our official team.
The significant discrepancies between your experience and our verified policies suggest there may have been confusion with another seller or communication channel. Should you have any further questions or suggestions regarding our services or products, please do not hesitate to contact us at any time via email at service@susan-julie.com.
We take your suggestions seriously and are committed to continuously improving the quality of our products and services to provide all our customers with the best possible experience. We recognize that resolving this issue is just the beginning; our ultimate goal is to ensure your complete satisfaction and to deliver a pleasant shopping experience.
We look forward to serving you again in the future and exceeding your expectations for customer satisfaction.
Sincerely,
The Susan Julie Team
Plastikowe dziadostwo
Plastikowe dziadostwo. Dalekie od tego co jest w reklamie. Bluzka okazała się wielkim rozczarowaniem. NIE POLECAM. Strata pieniędzy 🤬🤬🤬Skład materiału daleki od opisu.Podobno 65% bawełnyi 35% poliestru😂😂😂. Sam poliester. Kolory wyblakłe a metka Maria & Gabriele.Prowadzilem sklep odzieżowy przez 20 lat. WIEM JAKI MATERIAŁ MAM W RĘKACH.
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear KRZYSZTOF,
Thank you for taking the time to provide your feedback, and please accept our apologies that the blouse was such a disappointment to you. We are truly sorry to hear about your experience. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.
To help us investigate, we have checked our systems but cannot locate an order matching your details. We would like to kindly point out that Susan Julie (operating from susan-julie.com) is a UK-based brand, and our primary marketing and operations are focused within the United Kingdom.
If your purchase was made from a different site, we would advise contacting that seller directly for a resolution. For any order genuinely placed with us (which would have an order number starting with ‘SJ’), please email service@susan-julie.com so we can assist you personally.
We regret any inconvenience this situation has caused.
Sincerely,
The Susan Julie Team
2 orders made 25th December 2025…
2 orders made 25th December 2025 NOTHING HAS ARRIVED. They are NOT a boutique based in London. They are a Chinese SCAM company. AVOID AT ALL COSTS !!!
25. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Rachel,
Thank you for bringing this to our attention. We were concerned to read your feedback and want to help clarify this situation.
We have checked our system records for orders placed on the date you mentioned, 25th December 2025. We have been unable to locate any such orders from your name. Furthermore, all genuine orders from our official website receive a confirmation email immediately after purchase.
Your description, including the mention of a London boutique, strongly suggests you may have been dealing with an imitation website that is falsely using our brand name. We are aware of a copycat site operating under the address susanjulie-london.co.uk, which is not affiliated with our genuine company.
To confirm your purchase source and resolve this:
Our one and only official website is: https://susan-julie.com.
Please check your inbox (and spam folder) for an order confirmation email. Genuine orders from us will come from a service@susan-julie.com address and have an order number starting with ‘SJ’.
If you indeed placed your order through the imitation site (susanjulie-london.co.uk), we sincerely apologise for the distress this scam has caused. We advise you to contact your bank or payment provider immediately to report the issue and seek a chargeback.
For any verified order with us, please contact service@susan-julie.com with your details so we can assist you.
Sincerely,
The Susan Julie Team
Not the same dress I ordered. Awful quality .
The dress I ordered was nothing like the dress on the advert... different cut, length and fabric. The 'vintage' dress in the Facebook advert was flowing and wrinkled , like cotton. The website says they prioritise'natural' and organic materials. The dress I received was hideous thick rough nylon like 1960s old lady housecoats were made from. Also scratchy , with no label to identify the fabric ( or washing instructions) It was 'printed' on one side with a poor imitation of the online print. When I tried it on it was a straight cut dress, not empire line, that only reached my knees and was just horrible. I wouldn't even give it to a charity shop. It had arrived via Gatwick so not from the UK as I'd believed. I emailed within an hour and was offered an exchange even though I asked for my money back ( which their website says they will do ... I checked before ordered) I'm still waiting for authorisation to return it. I wish I'd read these reviews before I bought it .
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Trisha,
We’re really sorry to hear the product you received didn’t live up to what you were expecting in both fit and quality. We always aim to delight our customers with high-quality products. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.
After reviewing your order, we are pleased to confirm that our customer service team has worked diligently to resolve the issues you encountered. We recognize that resolving this issue is just the beginning; our ultimate goal is to ensure your complete satisfaction and to deliver a pleasant shopping experience.
We take your suggestions seriously and are committed to continuously improving the quality of our products and services to provide all our customers with the best possible experience.
Should you have any further questions or suggestions regarding our services or products, please do not hesitate to contact us at any time via email at service@susan-julie.com. We are eager to hear from you and will respond as promptly as possible.
We look forward to serving you again in the future and exceeding your expectations for customer satisfaction.
Warm regards,
Susan Julie
A Delighted Customer
This company has the best customer service I have ever encountered whilst shopping on line.
My replacement product is beautiful and I am delighted with my purchase.
I would gladly highly recommend Susan-Julie for their professionalism. Thank you.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Sandy,
Thank you so much for your incredibly kind and heartfelt review. Reading it truly made our day!
To hear that you consider our customer service “the best” you’ve encountered online is the highest compliment we could ever receive. Our team strives to treat every customer with the care and attention they deserve, so knowing we achieved that for you is wonderful.
We are absolutely delighted that you love your beautiful replacement product and are so happy with your purchase. Thank you for your trust in us and for taking the time to share your experience—it means the world.
We cannot wait to welcome you back and hope to have the pleasure of assisting you again soon.
Warm regards,
Susan Julie
Good customer service
I ordered a dress which although was good quality it was not exactly what I wanted. I contacted company and each email I sent was replied to the next day. The situation was resolved very quickly. Debbie was the my contact - very professional and efficient.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Jane,
Thank you so much for taking the time to leave such thoughtful feedback. We sincerely appreciate you highlighting both the good quality of the dress and the efficient, professional service you received from Debbie—we’ve made sure she knows your kind words.
It’s equally important to us that you mentioned the dress wasn’t exactly what you wanted. We understand that even when quality and service meet the mark, the overall experience hinges on that perfect match with your expectations. We’re truly grateful that you allowed us the opportunity to make things right.
Feedback like yours is invaluable—it not only encourages our team but also reminds us of our ongoing goal: to ensure every piece you choose feels just right from the very start.
We hope to have the pleasure of helping you find that perfect match in the future.
Warm regards,
Susan Julie
Happy shopper
Order arrived, i tried on immediatly, only to find it was a little tight across my bust. I ordered size i normally wear too. I left a short note on their page to the above effect. I was contacted, sent photo, and a replacement (larger size) t.shirt was sent out to me at no cost to me. Excellent service through out , shall order again with no issues.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Jean,
Thank you so much for taking the time to share such a kind and detailed review! We're delighted to hear that you're a happy shopper and that our team could resolve the fit concern for you so smoothly. It's wonderful to know that from your initial note to the quick replacement, every step felt supportive and straightforward.
We especially appreciate you highlighting that we proactively contacted you and arranged the replacement at no extra cost—that’s exactly the kind of attentive and hassle-free service we always aim to provide. Ensuring you feel completely happy with your purchase is our top priority.
We’re so pleased the larger size worked out perfectly and truly look forward to welcoming you back again soon!
Warm regards,
Susan Julie
Biggest mistake to buy here
I bought 2 dresses from this FB store, neither are anywhere near the ones that were in the advertisement. Material was like something from the 1950s a thick nylon type which I wonder if it meets fire standards.
The response of a partial or full refund is not good enough. I should not have to pay to return these poor goods and wait for a refund. I have submitted photos showing the difference from the advertised product. I will be contacting trading standards about this as you are NOT selling the product you are advertising. Unfortunately TrustPilot doesn’t have a facility to upload photographic evidence and people need to be aware before they waste their hard earned money.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Karen,
Thank you so much for telling us about your experience. We were truly sorry to read your feedback and can completely understand how disappointing and frustrating it must have been to receive the dresses in that condition. Please accept our sincere apologies for letting you down.
We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton. We always aim to delight our customers with high-quality products.
We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.
Would you be willing to give us another shot? We’re keen to show you the true quality and care we put into our products. Your feedback is a crucial part of how we grow and improve.
Warmly,
Susan Julie
No major issues
I’ve never had a problem with SJ. The garments I’ve ordered have arrived in stipulated time, in good condition and exactly as advertised. The only issue I’ve had is the quality/softness of the material. It may look soft and flowing in the ad but that’s not always the case. Having knowledge of different materials helps.
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Morag,
Thank you so much for taking the time to leave this wonderful and thoughtful feedback. It truly means a lot to us to hear that you've consistently had positive experiences with SJ—from reliable delivery to receiving items exactly as advertised. Knowing we have your trust is the best compliment we could receive.
We are committed to ensuring our garments not only look beautiful but feel just as lovely to wear. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.
We also want to sincerely thank you for your honest note about the material's softness and feel. Feedback like yours is incredibly valuable to us, as it gives our design and sourcing teams a clear direction for improvement.
We are so grateful to have you as part of the SJ community and look forward to continuing to serve you. If you ever have specific fabric preferences or questions in the future, please don't hesitate to reach out.
Warm regards,
Susan Julie
Appalling bought two dresses
Appalling bought two dresses. Loved them in the add . Both looked nothing like the advert . Printed on dress not overlay as on advert . Poor fabric and dreadful finishing . Part of on seam not even sown up. Rubbish don’t waste your money on this tat!
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Julie,
Thank you for taking the time to leave your feedback. We are truly sorry to hear about your experience with the dresses and completely understand your disappointment.
We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton. We always aim to delight our customers with high-quality products.
We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.
Would you be willing to give us another shot? We’re keen to show you the true quality and care we put into our products. Your feedback is a crucial part of how we grow and improve.
Warmly,
Susan Julie
Disappointed.
The dress I received was a shadow of the one illustrated in the ad. Not the same material so didn't hang in the same way and was much paler in colour. In all fairness the first one was too small and they replaced it without my returning the original (which went to the Charity Shop) but the replacement was also a shadow of the one advertised. Consequently I won't be buying anything else from them whereas, had I been satisfied I would have bought more. Lesson learned for Susan Julie too?
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Cathy,
Thank you for taking the time to share this, and please accept our sincere apologies. We are truly sorry to hear that even the replacement dress felt like a “shadow” of what was advertised. It’s particularly disappointing to know this, especially after you’ve been so patient with us before. We truly value that you gave us a second chance, and we’re so sorry we let you down again.
Moments like this are difficult but incredibly important for us. Your honest feedback cuts to the heart of what we aim for: to create pieces you love at first sight and trust every time you wear them. Clearly, we fell short, and we take that very seriously.
We are determined to make this right, not just as a transaction, but to earn back your trust. Please, could you reach out to us directly at service@susan-julie.com? Our team lead would be grateful for the opportunity to personally listen, understand the details, and—with your input—do everything we can to find a resolution that truly honours your experience as a valued customer.
Your voice is our most important guide. This experience is being reviewed at the highest level to ensure we learn and improve. We sincerely hope for the chance to show you the care and quality you deserve.
Warm regards,
Susan Julie
AVIOD THIS FRAUDULENT COMPANY AT ALL COSTS
I would have given this company no stars but that wasn’t up there .
PLEASE PLEASE PLEASE DONT buy from this fraudulent company
First not based in London but China…bells ringing already ?
There site pictures a couple of middle aged women outside of a trendy boutique DONT BE FOOLED AS I WAS BY THIS
ordered what I thought was a beautifully knitted Christmas jumper to treat my self as not had a new one for a few years
Cost £34.95 in the half price sale which I thought was extremely reasonable
However 14 days later it arrived nothing like what was advertised on their site but a very cheap seat shirt with a printed teddy on it !
I immediately contacted the seller asking for a refund as the item was not as described
The only way you get a full refund is by returning it to their factory in china at your cost !
Absolutely outrageous
This is a con company AVIOD like the plague
I’ve taken legal advice now to get my money back .
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Kathryn,
To try and help, we looked into this carefully. However, based on the details, we couldn’t find a matching product on our official site, nor an order under your name in our system. A helpful way to check is that all genuine Susan Julie order numbers begin with ‘SJ’. We gently suggest double-checking your order confirmation email to verify the seller's exact name and website.
This leads us to believe there may have been some website confusion. We’ve recently become aware of a copycat site that is misleading customers:
❌ Imitation site: https://susanjulie-london.co.uk
✅ Our only official website: https://susan-julie.com, and our correspondences come from an service@susan-julie.com email address.
We sincerely apologise for the frustration this situation has caused. If you find your purchase was from the imitation site, your review warning others is very important—it just needs to reach the right place to be effective.
If you believe this was indeed through us, please reply with your order number, and we will escalate the search immediately.
We take brand representation seriously and are sorry for any frustration this has caused. If it turns out another seller was involved, we hope you are able to contact them directly for a resolution.
Thank you for your understanding. We are taking action against this imitation.
Warmly,
The Susan Julie Team
Excellent service
Having read some reviews I was not sure what to expect. However I can only say that I’m delighted with the service provided
Ordered on Friday - delivered yesterday and dress is of very good quality
I would have no hesitation ordering from this company again
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Janice,
Your recognition is the most precious encouragement for us! We'll hold ourselves to higher standards, continuously improving service quality to bring you a better experience. Thank you again for your choice and support, looking forward to seeing you next time.
Warm regards,
Susan Julie
I awarded 2 stars just because I…
I awarded 2 stars just because I received the blouse.
Poor quality, poor colour and nothing like that advertised! When will I learn with these cheap pop up adverts!!
To be fair to the company, they have replied asking for photos of the garment, for further information and apologising for what I consider to be of inferior quality. However, I have already given it to a charity shop.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Well,
Firstly, we want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received. Due to variations in screen settings and lighting conditions, the actual colour of the item may slightly differ from the colour displayed in the images.
Your feedback is invaluable to us as it helps us strive towards providing clearer, more detailed product descriptions and images. Ensuring our customers have a reliable and truthful shopping experience is our top priority.
To better address your concerns, we kindly ask that you send photos of the item you received to our customer service email at service@susan-julie.com. This will allow us to verify the issue and work on a satisfactory resolution for you.
We're committed to making this right and enhancing the accuracy of our product presentations. Your understanding and cooperation are greatly appreciated as we work towards this goal.
Thank you again for your feedback. We look forward to resolving this matter to your satisfaction.
Warm regards,
Susan Julie
Ordered a Christmas jumper
Ordered a Christmas jumper, it looked lovely in the picture but when received it was cheap and nasty and took ages to arrive and yet the company are supposed to be based in London. There was Chinese writing on the packaging it was delivered in.
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Gillian,
To try and help, we looked into this carefully. However, based on the details, we couldn’t find an order under your name in our system. A helpful way to check is that all genuine Susan Julie order numbers begin with ‘SJ’.
This leads us to believe there may have been some website confusion. We’ve recently become aware of a copycat site that is misleading customers:
❌ Imitation site: https://susanjulie-london.co.uk
✅ Our only official website: https://susan-julie.com, and our correspondences come from an service@susan-julie.com email address.
We sincerely apologise for the frustration this situation has caused. If you find your purchase was from the imitation site, your review warning others is very important—it just needs to reach the right place to be effective.
If you believe this was indeed through us, please reply with your order number, and we will escalate the search immediately.
We take brand representation seriously and are sorry for any frustration this has caused. If it turns out another seller was involved, we hope you are able to contact them directly for a resolution.
Thank you for your understanding. We are taking action against this imitation.
Warmly,
The Susan Julie Team
So disappointed with my dress
So disappointed with my dress - nothing at all like the picture and such awful material - just like Brentford Nylons in the 1970's. I've emailed to organise a return but nothing back from them yet.
Created an account, only to realise I'd bought some other rubbish from them in the summer.
Beware of this company their pictures do not align with products and material poor
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Yogapusher,
Firstly, we want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received. Due to variations in screen settings and lighting conditions, the actual colour of the item may slightly differ from the colour displayed in the images. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.
We're sorry to hear you haven't received a response from us yet. Our service team typically replies to emails within 24 hours. There are occasions, especially over weekends, when this timing may extend slightly. We appreciate your understanding.
To ensure you haven’t missed our reply, could you please check your spam or junk mail folder for an email from “Susan-Julie”? Sometimes, emails find their way there.
Your feedback is invaluable to us as it helps us strive towards providing clearer, more detailed product descriptions and images. Ensuring our customers have a reliable and truthful shopping experience is our top priority.
We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.
You can also visit our "CONTACT US" page at https://susan-julie.com/pages/contact-us or message us directly on our Facebook page, Susan Julie-Blouses-UK, for more immediate support.
Warm regards,
Susan Julie
4/5 … Disappointed blouse fit was too…
4/5 … Disappointed blouse fit was too big, but offered replacement which I declined then received refund same day .. excellent service.
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Kim,
Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for any inconvenience you may have experienced initially. We recommend selecting the appropriate size based on your actual bust and length measurements.
After reviewing your order, we are pleased to confirm that our customer service team has worked diligently to resolve the issues you encountered. We recognize that resolving this issue is just the beginning; our ultimate goal is to ensure your complete satisfaction and to deliver a pleasant shopping experience.
We take your suggestions seriously and are committed to continuously improving the quality of our products and services to provide all our customers with the best possible experience.
Should you have any further questions or suggestions regarding our services or products, please do not hesitate to contact us at any time via email at service@susan-julie.com. We are eager to hear from you and will respond as promptly as possible.
We look forward to serving you again in the future and exceeding your expectations for customer satisfaction.
Kind regards,
Susan Julie
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