I have purchased from this supplier before and been satisfied with the clothes. However i have just received the 6 Tshirts i ordered at a cost of £130. They are all supposed to be a size small, but... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have ordered a few items from this site and everytime they are nothing like the picture. The material is so heavy and bulky and I tried to get a refund but they just kept saying have a replacement w... Vis mer
Selskapet har svart
Update; partial refund given. Awful quality! Label in my item states 60% cotton, I’ve never come across cotton that looks and feels like 100% cheap man-made fabric. The colour doesn’t look as vibrant... Vis mer
Selskapet har svart
This company shold Not be allowed to advertise, shabby items not matching description. Recently bought what I thought was a knitted jumper from them, it turned out to be a very poor quality fabric wit... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Susan Julie was founded in 2018 as a small, exclusive online boutique featuring a select range of popular clothing items. In 2020, we embarked on a journey to evolve into a broader and more interactive fashion destination. Our design ethos is rooted in timeless elegance, ensuring our garments remain stylish season after season. We prioritize eco-friendly materials and always choose fabrics that are either organic or OEKO-TEX certified. While we began our journey with dresses, which still comprise the majority of our collection, we have since expanded to include tops, skirts, coats, and trousers. Our clothing range is available in sizes S-5XL, as we believe that everyone should be able to find a style they feel comfortable and confident in, regardless of size or body shape. Environmental and sustainability concerns are at the heart of our decision-making process. We strive to create garments that are not only long-lasting in terms of design but also in their overall quality. Our goals for our own designer collections are as follows: To create stunning, well-fitting garments available in sizes S to 5XL. To offer high-quality pieces at sensible prices. To design versatile clothing that can be worn across multiple seasons and styled in various ways. To craft garments with feminine cuts and fun patterns that look great straight away, without any fuss. We design clothes with the aim of bringing joy to your life – by adding a touch of color to your wardrobe and the world, and by creating garments suitable for all body types and sizes. We hope you love our pieces as much as we do! Thank you for visiting us, and we hope you enjoy your shopping experience! Warm regards, If you have any questions or concerns, please do not hesitate to contact us via Email: service@susan-julie.com
Kontaktopplysninger
, , , Storbritannia
- service@susan-julie.com
- susan-julie.com
2,6
Under middels
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent product
Quality is excellent. Exquisite design and value for money. Delivery was quick too. I’ve had a lot of comments when I’m out
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Janet,
We're honored by your commendation! It's a pleasure to serve guests who appreciate the finer details. Your acknowledgment propels us forward. Looking forward to crafting more memorable moments for you.
Warm regards,
Susan Julie
Item arrived and the material was awful…
Item arrived and the material was awful cheap thick and unflattering nothing like the picture
I asked for a refund sent them pictures as requested and i still havnt managed to secure a refund and now they are not responding
I would avoid buying anything from here
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Deborah,
Firstly, we want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.
We invite you to reach out to our customer support team at service@susan-julie.com. It would be our privilege to assist you with a complimentary exchange for a product that meets your needs or to arrange a refund, according to your preference. We are dedicated to ensuring your happiness with any purchase from.
We're sorry to hear you haven't received a response from us yet. Our service team typically replies to emails within 24-48 hours. There are occasions, especially over weekends, when this timing may extend slightly. We appreciate your understanding.
To ensure you haven’t missed our reply, could you please check your spam or junk mail folder for an email from “Susan-Julie”? Sometimes, emails find their way there.
We're committed to improving our service and making communication as smooth as possible. Please note that we can only reach you via the email address provided in your order.
You can also visit our "CONTACT US" page at https://susan-julie.com/pages/contact-us or message us directly on our Facebook page, Susan Julie-Blouses-UK, for more immediate support.
We appreciate your cooperation and understanding, and we look forward to resolving this matter for you as swiftly as possible.
Warm regards,
Susan Julie
I was unhappy with the quality of the…
I was unhappy with the quality of the blouses I ordered so requested to return them. I was offered a 10% refund to keep the items or an exchange. When I insisted. I would prefer a full refund £70, I was sent an address to return the items to and asked to send tracking information. I did this with DPD and they have been unable to deliver the parcel due to ‘no-one being available’! They have attempted delivery 3 times and I have advised by email each time and asked for an alternative address or safe place. Suddenly, no response to emails…completely silent. So I’ve paid for the goods, paid for the tracked return, now absolute silence! DO NOT BUY FROM THIS COMPANY!
22. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Helen,
Thank you for taking the time to share your experience in such detail. We are truly sorry to hear about the frustration and stress this situation has caused you, from the quality of the blouses to the difficulties with the return and the sudden lack of communication. We completely understand why you feel so strongly, and we sincerely apologise for the distress you've experienced.
After carefully reviewing your feedback, we must kindly bring to your attention that the situation you've described — including being offered a 10% refund and the subsequent silence after providing tracking information — does not align with our official customer service policies or practices at Susan Julie. We do not offer 10% refunds, and we would never leave a customer uninformed after they have gone to the effort and expense of returning an item.
This strongly suggests there may have been some confusion regarding the company you have been dealing with. We are aware of imitation websites, such as susanjulie-london.co.uk, that are not affiliated with our genuine brand.
To help resolve this matter for you, we kindly ask you to:
Check your order confirmation email for the exact website address where you placed your order. Our official website is susan-julie.com.
Verify your order number format. All genuine Susan Julie orders begin with the letters 'SJ'.
If your purchase was from an imitation site, we sincerely apologise for the distress this scam has caused. In that case, we would advise contacting your payment provider to dispute the charge.
If your verification confirms a purchase with us, please contact our official customer service team immediately at service@susan-julie.com with your order details. We will personally investigate and ensure you receive a proper resolution.
We value your feedback and the opportunity to learn from your experience. Thank you for bringing this to our attention.
Sincerely,
Susan Julie
Avoid...Fake reviews on Facebook and website
Fake reviews on Facebook and website. Item wrong and VERY poor quality. NO RESPONSE!! Late delivery! AVOID AVOID AVOID
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Jackson,
We are truly sorry to hear about your experience — from the quality of the item to the delay in delivery, and especially the frustration of feeling unheard. We completely understand why you feel so strongly.
To better address your concerns, we kindly ask that you send photos of the item you received to our customer service email at service@susan-julie.com. This will allow us to verify the issue and work on a satisfactory resolution for you. You can also visit our "CONTACT US" page at https://susan-julie.com/pages/contact-us or message us directly on our Facebook page, Susan Julie-Blouses-UK, for more immediate support.
Our service team typically replies to emails within 48 hours. There are occasions, especially over weekends, when this timing may extend slightly. We appreciate your understanding.
To ensure you haven’t missed our reply, could you please check your spam or junk mail folder for an email from “Susan-Julie”? Sometimes, emails find their way there.
We sincerely apologize for the delay you've experienced with your recent order. Under normal circumstances, we pride ourselves on dispatching orders within 1-3 working days. However, due to the current peak season and high demand for certain products, we've had to make adjustments that may lead to longer delivery times.
We want to assure you that we take all reviews seriously. We do not have control over where or how customers choose to share their experiences. We value all feedback, wherever it appears, and take it seriously.
Thank you again for your feedback. We look forward to resolving this matter to your satisfaction.
Sincerely,
Susan Julie
AVOID AVOID AVOID
AVOID AVOID AVOID
Ordered 2 items from this company.
Blouse was of very poor quality.
Boots stated size 43 but were visibly smaller than my usual size 41 boots.
Lost any confidence than any items are decent quality. Garments appear to be modeled by same person in same half a dozen poses. (AI perhaps!!)
Was refunded but had to pay costs to return items as stated on website.
Reviews on Trustpilot differ significantly from reviews on their own website.
susan-julie.com surprisingly similar to amilyly.com and anne-sylvie.com (France)
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Helen,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your disappointing experience with both items and completely understand your frustration.
We sincerely apologise that the blouse did not meet your quality expectations and that the boots were significantly smaller than their labelled size. We understand that finding the perfect fit is essential, and it's important to note that sizes can vary slightly across our different products.
Your feedback has been shared with our product team for review. Issues like these help us identify areas where we need to improve our quality control and size accuracy.
We are glad that your refund was processed. As stated in our policy, customers are responsible for return shipping costs. We understand this can be frustrating, especially when items do not meet expectations, and we are always open to feedback on how we can improve this experience.
Trustpilot and our website are separate platforms, and we do not have control over where or how customers choose to share their experiences. We value all feedback, wherever it appears, and take it seriously.
We appreciate you bringing these matters to our attention. If there is anything further we can do to assist you, please do not hesitate to contact us directly at service@susan-julie.com.
Sincerely,
Susan Julie
Very bad customer service
Useless comunication combined with Yahoo lies and miss directed goods no help from Susan lied to by Yahoo said parcel delivered to garage when left on path outside front door.When it should have been delivered to TESCO delivery box for collection.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear David,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustration caused by the delivery of your parcel and sincerely apologise for the inconvenience this has caused you.
We completely understand your disappointment. Having a parcel left in the wrong place when it was meant for a secure Tesco collection box is unacceptable, and we regret that the courier’s communication added to your frustration.
Please be assured that we take this matter seriously. After investigating, we have confirmed that your address details were correct, and we have now arranged for a replacement parcel to be sent to you. This new delivery will be sent to the InPost locker you originally selected for collection.
You will receive a notification from the courier with a collection code as soon as your parcel is ready to be picked up.
We sincerely hope this resolves the issue for you and apologise again for the trouble caused. If you have any further questions or concerns, please do not hesitate to contact us directly at service@susan-julie.com.
Warm regards,
Susan Julie
I ordered three tops
I ordered three tops. Only one fitted well and looked as advertised. The others didn't fit well and not as good as they appeared on the website. I emailed and asked for a refund and was offered different sizes and to keep the defective ones.I refused and then they offered any other tops of the same price which I again refused. Then a 30 per cent discount. After that refusal they sent me return details which I paid. I asked for that to be refunded but no luck. However they have refunded very promptly for the two items.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Sheila,
Thank you so much for taking the time to share such detailed and honest feedback. We truly appreciate it — and we’re really sorry to hear that two of the three tops didn’t work out for you, either in fit or in how they compared to the website images. We completely understand your frustration, and we’re sorry for the back-and-forth it took to reach a resolution.
We’re glad that we were ultimately able to process a prompt refund for the two items, and we appreciate your patience throughout the process.
We truly understand your concerns regarding the return shipping costs and sincerely apologize for any inconvenience this may have caused. Our policy, which requires customers to cover these costs, is thoughtfully designed to maintain the high quality of our products while ensuring our prices remain competitive.
It’s good to hear that one of the tops worked well for you — we hope it brings you some joy, and we’d be so grateful for the opportunity to serve you better in the future.
Your feedback has been shared with our team to help us improve both our product descriptions and our communication. Thank you again for giving us the chance to learn and grow from your experience.
Warm regards,
Susan Julie
Awful quality, not as described.
Update; partial refund given. Awful quality! Label in my item states 60% cotton, I’ve never come across cotton that looks and feels like 100% cheap man-made fabric. The colour doesn’t look as vibrant as the picture either. Only offered a replacement item, no refund. Avoid this company at all costs!!! Update: A full refund has been promised now, so may change my rating when received.
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Lyndis,
Thank you for taking the time to share your updated feedback. We are truly sorry to hear that the quality of the item did not meet your expectations, particularly regarding the fabric feel and colour vibrancy. We completely understand your disappointment, and we sincerely apologise for falling short.
We are glad to see that a full refund of £24.30 (the item cost) has now been promised and processed for you. To clarify, this refund covers the full price of the item, and as shipping costs are non-refundable under our policy, the original £3.99 delivery charge is excluded. Importantly, you weren’t asked to return the item, so there’s been no additional cost or hassle on your side.
We truly hope this resolution goes some way to restoring your faith in us, and we’d be so grateful for the chance to do better should you ever consider shopping with us again. We genuinely hope that once the refund has been received, you may feel inclined to reconsider your rating.
Thank you for giving us the opportunity to make things right. Your feedback has been shared with our product team to help us improve the accuracy of our descriptions and quality.
If there is anything further we can assist you with, please do not hesitate to contact us at service@susan-julie.com.
Warmly,
Susan Julie
Avoid buying from this company at all costs. Absokute scammers
Avoid buying from this company at all costs. They are absolute robbers.
Send items that are nothing like advertised. Terrible quality, rubbish sizing. I bought two dresses, they could not have been any more awful. Disgusting. I will be taking this further.
Hope my bad experience prevents someone else from the same utter shocking disapointment
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Susan,
We’re really sorry to hear the product you received didn’t live up to what you were expecting in both fit and quality. We always aim to delight our customers with high-quality products.
We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.
Would you be willing to give us another shot? We’re keen to show you the true quality and care we put into our products. Your feedback is a crucial part of how we grow and improve.
Warm regards,
Susan Julie
Total dissatisfaction
It would be best if this and all companies associated with them closed down
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Norma,
Thank you for taking the time to leave your feedback. We are truly sorry to hear that your experience has led to such a strong sense of dissatisfaction.
We understand that a review like this often comes from a place of deep disappointment, and we sincerely apologise for whatever has caused you to feel this way. At Susan Julie, we aim for every customer to be happy with their purchase and our service.
We would be grateful for the opportunity to understand what happened and see if we can make things right. If you are open to it, please contact our customer service team directly at service@susan-julie.com to share more about your experience.
We take all feedback seriously as it helps us improve. Thank you for bringing this to our attention.
Sincerely,
The Susan Julie Team
Some col are enhanced
I’ve had lots of tops and have loved most of them one or two have not been as colourful as advertised but still lovely The only complaint I have is that a few months ago I purchased a beautiful dress with gorgeous colours
but when it arrived the colours were very faded and not at all like advertised , l kept the dress but wish I hadn’t .I do wish that the tops and dresses colours were not enhanced as there are lots of gorgeous tops I am now wary to purchase , the colours need to be true
25. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Yvonne,
Firstly, we want to extend our sincerest apologies for any confusion or disappointment caused by the discrepancy between our product images and the actual item you received. Due to variations in screen settings and lighting conditions, the actual colour of the item may slightly differ from the colour displayed in the images.
Your feedback is invaluable to us as it helps us strive towards providing clearer, more detailed product descriptions and images. Ensuring our customers have a reliable and truthful shopping experience is our top priority.
To better address your concerns, we kindly ask that you send photos of the item you received to our customer service email at service@susan-julie.com. This will allow us to verify the issue and work on a satisfactory resolution for you.
We're committed to making this right and enhancing the accuracy of our product presentations. Your understanding and cooperation are greatly appreciated as we work towards this goal.
Thank you again for your feedback. We look forward to resolving this matter to your satisfaction.
Warm regards,
Susan Julie
Wonderful quality and design
I bought an elegant scarf and a pair of fingerless gloves. Both items are absolutely beautiful. The design as well as the quality are outstanding. And their customer service is amazing. I had ordered a dress originally which did not suit me. And they exchanged the items without any problems. I was very pleased!
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Brigitte,
Your recognition is the most precious encouragement for us! We'll hold ourselves to higher standards, continuously improving service quality to bring you a better experience. Thank you again for your choice and support, looking forward to seeing you next time.
Warm regards,
Susan Julie
Unhappy
Just received my sweatshirt today, definitely not as advertised, very thin and not soft, paid full price 29.99 is now on sale foe 15, would not even have paid that, I have a disability and my nearest post office is over a mile away, will just have to cut my losses, will not being buying again x very disappointed
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Diana,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies. We are truly sorry to hear that the sweatshirt did not meet your expectations regarding quality and feel, and we completely understand your disappointment, especially given the additional difficulty of reaching a post office.
First, we would like to clarify that the price change you observed is part of our regular weekly promotional schedule, where select styles are featured in limited-time offers. We genuinely regret the timing and any feeling of unfairness this may have caused.
We would like to make this right for you in a way that is convenient and respectful of your situation. Please could you contact our customer service team directly at service@susan-julie.com? If you provide your order number, they can discuss a suitable resolution with you, which may include options that do not require you to visit a post office.
Additionally, to help you stay informed about our promotions in the future, you are welcome to subscribe to our newsletter on our official website. This way, you can be among the first to know about new offers.
We value you as a customer and hope to have the opportunity to restore your faith in us.
Warmly,
Susan Julie
Ordered what is supposed to be a Boho…
Ordered what is supposed to be a Boho type flowing long dress. What I received is a cheaply made, synthetic, poor example of either a romany gypsy or Russian doll's dress. It's honestly absolutely shocking! I only wish I could post a photo. AVOID LIKE THE PLAGUE!!!!!!
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Kappachino,
We appreciate your feedback and are truly sorry to hear that the fabric of your purchase did not meet your expectations. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.
Your feedback is invaluable to us as it helps us strive towards providing clearer, more detailed product descriptions and images. Ensuring our customers have a reliable and truthful shopping experience is our top priority.
We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Just drop us a line at service@susan-julie.com, and let’s sort this out together.
We're committed to making this right and enhancing the accuracy of our product presentations. Your understanding and cooperation are greatly appreciated as we work towards this goal.
Warm regards,
Susan Julie
Great Customer Services
Although there were some issues with the transaction , customer services were amazing and sorted the problem out quickly and satisfactorily
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Maxine,
Thank you for recognizing and appreciating our work! Your feedback will inspire us to innovate continuously, providing you with higher quality and more satisfactory service. Looking forward to continuing to serve you in the future and bringing you more surprises.
Warm regards,
Susan Julie
Gorgeous items
I have purchased four or five blouses from this company, all of them as advertised and all of them made from quality material. I am delighted to have discovered this gem of a company.
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Sandra,
We're honored by your commendation! It's a pleasure to serve guests who appreciate the finer details. Your acknowledgment propels us forward. Looking forward to crafting more memorable moments for you.
Warm regards,
Susan Julie
Will I ever learn?
I should really learn to thoroughly check these websites before I buy from them. Another company that claims to be uk based, but seems to ship from China. Only got myself to blame really. I bought a much-advertised, brightly coloured floral blouse, described as polyester cotton mix, which I, obviously mistakenly, thought would be a lightweight fabric. Nope. Same old thick, stretchy fabric. Even the print quality was much inferior to the illustration.
I haven't even tried it on for size, as, as soon as I removed it from the packaging I could see the poor quality of the item.
Can't even be bothered to send it back, as on checking the returns policy - guess what? Yup. I have to pay the postage.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Judy ,
We appreciate your feedback and are truly sorry to hear that the fabric of your purchase did not meet your expectations. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.
We truly understand your concerns regarding the return shipping costs and sincerely apologize for any inconvenience this may have caused. Our policy, which requires customers to cover these costs, is thoughtfully designed to maintain the high quality of our products while ensuring our prices remain competitive.
We recognize that shipping costs can vary depending on your local carrier. As a more convenient alternative, we're pleased to offer you the option of a free exchange for any item of equal value. This ensures that you receive a product that fully meets your satisfaction without incurring additional costs.
We invite you to reach out to our customer support team at service@susan-julie.com. It would be our privilege to assist you with a complimentary exchange for a product that meets your needs or to arrange a refund, according to your preference. We are dedicated to ensuring your happiness with any purchase from.
Warm regards,
Susan Julie
Absolute sh**e dress
Absolute sh**e dress, nothing like the picture. Dress look like something Nora Batty would wear. Fabric is disgusting. The cut of the dress is nothing like the picture just a very cheap imatation.
Its going straight to the clothing bank.
DO NOT BUY FROM THIS COMPAMY
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Jane,
We are truly sorry to hear about your deep disappointment with the dress — from the fabric and cut to it not matching the picture. We completely understand your frustration, and we appreciate you being so direct about your experience.
This is far from the standard we aim for in our products, which are designed with care to be true to their imagery and descriptions. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.
We would be grateful for the chance to make this right for you. Could you please contact our customer service team directly at service@susan-julie.com? They are best placed to handle your case personally, review the specifics with you, and work towards a resolution that you find satisfactory.
Your feedback is invaluable and has been noted for our quality team’s review. We are committed to learning from this and improving.
Thank you for giving us the opportunity to address this.
Kind regards,
Susan Julie
Ordered a knitted jumper that arrived…
Response to the reply - you are entirely correct with your response thank you. I shall keep this review and change to 5 stars given the confusion. It looks like a cheap Chinese brand is trying to masquerade as yourself.
Original review. Note NOT OF THIS COMPANY BUT OF A SPAM COMPANY. Ordered a knitted jumper that arrived and looked completely different to the website. When I contacted their customer services they advised fhat I sent the product back...... to China! Cost of that postage will be over £20. Contacted citizen advice who said a refund is legally acceptable. Have yet to hear back. I have posted this on behalf of my mum.
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Jessica,
Thank you for sharing this feedback with us. We are truly sorry to hear about your mum’s disappointing experience with the knitted jumper and the advice she received regarding returns, which understandably caused significant frustration.
Thank you for providing the detailed information. But the order number you mentioned (‘1964’) does not match our system’s format. All genuine Susan Julie orders begin with the letters ‘SJ’.
We do have a record of a past order (#SJ5580EN) associated with this email address from March 2022. However, it was completed without any service issues and does not correspond to the recent experience described.
Given these points, it is possible there has been confusion with another business using a similar name. We are aware of a website operating under susanjulie-london.co.uk, which is not affiliated with us.
If you could kindly check your mum’s order confirmation email for the exact website address, and if it was from susanjulie-london.co.uk, her warning would be most valuable to other shoppers if placed on that specific site’s own Trustpilot page. This ensures her feedback reaches the correct audience and helps prevent others from having the same experience.
You can find the correct page for that site here:
https://uk.trustpilot.com/review/susanjulie-london.co.uk
We sincerely apologise for the distress this imitation has caused. If you need any further assistance, please feel free to contact us directly at service@susan-julie.com.
Warmly,
The Susan Julie Team
Worst company I have dealt with
I would rate this company 0 if I could!
The quality is shocking, poor quality. Trousers sizing is way off. Ordered large and it won’t fit a uk size 6! Customer service is a joke. AVOID this company.
Offering me 40% refund when the item is not fit for purpose is not a fair or satisfactory response! Have now offered 50% refund providing I remove my review here and give them 5* rating!!
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Susan Julie
Dear Karen,
We understand that your experience with both the original and replacement products has not met your expectations, and we truly apologize for any inconvenience this may have caused.
Could we discuss this further? We’re open to feedback and are here to find a resolution that best suits your needs. We've sent an email to you outlining some potential next steps and how we can further assist.
Please reach out to us at service@susan-julie.com, so we can address this matter promptly.
We value you as a customer and are committed to finding a solution that you find fair and satisfactory. Thank you for your patience.
Sincerely,
The Susan Julie Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.