Susan Julie Anmeldelser 

Svar fra Susan Julie

14. mai 2026

Sehr geehrte Frau Kati,

Vielen Dank für Ihre Rückmeldung. Wir verstehen Ihre Bedenken bezüglich der Kosten für die Rücksendung vollkommen und möchten uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen. Unsere Richtlinie, die vorsieht, dass Kunden diese Kosten tragen, wurde sorgfältig ausgearbeitet, um die hohe Qualität unserer Produkte zu gewährleisten und gleichzeitig unsere Preise wettbewerbsfähig zu halten.

Wir haben Sie mehrfach gebeten, uns einen Zahlungsnachweis (z. B. Screenshot der Überweisung mit erkennbarem Zahlungsempfänger und Bestellnummer) an service@susan-julie.com zu senden, damit wir den Fall eindeutig zuordnen können. Leider haben wir bis heute keine solche Information von Ihnen erhalten.

Ohne einen Nachweis, der eine direkte Verbindung Ihrer Bestellung zu Susan Julie (susan-julie.com) belegt, können wir leider nicht weiter für Sie tätig werden. Nach unseren Erkenntnissen haben Sie bei einem deutschen Anbieter bestellt; dessen Kundenservice bestätigte uns, dass Ihre Bestellung bereits vollständig erstattet wurde.

Daher bitten wir Sie höflich, Ihre Bewertung auf die korrekte Plattform zu verschieben – nämlich zu dem deutschen Shop, bei dem Sie tatsächlich eingekauft haben. Nur dort kann Ihr Feedback bei der Verbesserung von Service und Qualität helfen. Die entsprechende Trustpilot-Seite finden Sie hier (https://www.trustpilot.com/) oder Sie wenden sich direkt an den Kundenservice Ihres Vertragspartners.

Wir bedauern die Verwirrung, die durch die Namensähnlichkeit entstanden ist, und sind gerne bereit, Ihnen bei Vorlage eines echten Nachweises weiterzuhelfen. Ohne diesen müssen wir den Fall jedoch als nicht zu uns gehörig abschließen.

Freundliche Grüße
Ihr Susan Julie Team

Svar fra Susan Julie

8. mai 2026

Dear Catherine,

Thank you for your honest feedback and for giving us another chance after your previous positive experience. Please accept our sincere apologies. We experienced a delay in replying due to the holidays and the weekend, but that is no excuse for keeping you waiting. We should have done better. We completely understand how frustrating that must have been, particularly when you needed the return details before your holiday.

We’re glad we’ve now been able to resolve this for you by arranging a free exchange for items of equal value – no need to return the original tops. Our customer service team has been in touch with the details, and if you’d like to choose something at a different price, we’ll happily adjust the difference.

Your comments about not being able to log in and complete a return online have also stayed with us. We’re taking that feedback seriously and will work to improve our returns process so it’s easier and more transparent for everyone.

Thank you for your patience and for giving us the opportunity to put things right. We truly hope the replacement pieces bring you joy, and that you’ll see the quality we always want to offer. Wishing you a wonderful holiday – you’ve certainly earned it.

Warm regards,

The Susan Julie Team

Svar fra Susan Julie

8. mai 2026

Dear Madeline,

Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for any inconvenience you may have experienced initially. There are occasions, especially over weekends, when this timing may extend slightly. We appreciate your understanding.

After reviewing your order, we are pleased to confirm that our customer service team has worked diligently to resolve the issues you encountered. After a thorough review, we have confirmed that the refund was initiated on our end as of May 7, 2026.

We recognize that resolving this issue is just the beginning; our ultimate goal is to ensure your complete satisfaction and to deliver a pleasant shopping experience.

We take your suggestions seriously and are committed to continuously improving the quality of our products and services to provide all our customers with the best possible experience.

Should you have any further questions or suggestions regarding our services or products, please do not hesitate to contact us at any time via email at service@susan-julie.com. We are eager to hear from you and will respond as promptly as possible.

We look forward to serving you again in the future and exceeding your expectations for customer satisfaction.

Warm regards,

The Susan Julie Team

Svar fra Susan Julie

28. apr. 2026

Dear Paula,

Thank you for taking the time to share your feedback. We completely understand your disappointment and take your comments very seriously.

We also understand that waiting for a delivery can sometimes feel longer than expected. We’ve looked into your order and can confirm that it was dispatched within our usual 3 working days and arrived within our standard 9‑working‑day delivery window. And we are continuously working to improve our shipping efficiency.

We’re especially concerned about the sizing issue you mentioned. Our size guide is carefully prepared, but it sounds like the blouse you received may have been mislabelled or flawed. To help us resolve this for you, could you please send a photo of the blouse laid flat with a tape measure showing the chest measurement to service@susan-julie.com? Once we have the evidence, we will offer a proper resolution — whether that’s a replacement, a refund, or another fair solution that works for you.

Your comments about the fabric feeling cheap and the print being faded have also been noted and shared with our quality assurance team. Feedback like yours is invaluable in helping us improve both our products and how we present them online.

Thank you for giving us the opportunity to make things right. We’re here to help.

Warmly,

The Susan Julie Team

Svar fra Susan Julie

Oppdatert: 27. apr. 2026

Dear Jenny,

Thank you for your detailed review, and please accept our sincere sympathy for the terrible experience you've clearly been through. We can only imagine how frustrated and cheated you must feel.

We never offer only a 30% refund – our customer service team works to find a fair resolution for genuine issues. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.

We have been trading under the domain susan-julie.com for many years. We have never closed down, changed our name, or operated under any other names.

All genuine Susan Julie order numbers begin with ‘SJ’. We have searched our system thoroughly using your name, email address, and any order number you may have provided, and we have found no matching order.

Given all of this, we strongly believe you have been scammed by a fake website impersonating us – most likely one of the copycat sites such as susanjulie-london.co.uk (which has now been shut down). The practices you describe match exactly what those imitation sites did: selling cheap printed polyester, offering tiny refunds, giving fake Chinese return addresses, and eventually disappearing.

We are truly sorry that you have been caught up in this. It is disgusting that scammers used our name to hurt you. If you haven’t already, we encourage you to:

1. Check your order confirmation email or bank statement to confirm the exact website address you bought from.
2. Contact your bank or PayPal to dispute the charge.
3. Share your review on the Trustpilot page of the actual scam site (if it still exists) to help warn others.

If by any chance you did place an order with the genuine Susan Julie (susan-julie.com) – perhaps under a different email or name – please forward your order confirmation to service@susan-julie.com and we will investigate immediately and make sure you get a proper resolution.

Thank you for warning others – your voice is so important in stopping these scammers. And again, we are so sorry for what you've been through.

Warm regards,

The Susan Julie Team

Svar fra Susan Julie

23. apr. 2026

Dear Jacqueline,

Thank you for taking the time to share your thoughts with us. We recognize that while some platforms may offer lower prices, the quest for true value for money is paramount. At Susan Julie, our commitment lies in providing high-quality products coupled with exceptional customer service. We're dedicated to ensuring that each of our products not only meets but exceeds the high expectations of our customers, in both quality and affordability.

To enhance your shopping experience further, we regularly offer discounts and host limited-time promotions. These are designed to deliver additional value, making our premium products even more accessible. We encourage you to stay connected with us through our newsletter, follow us on our social media channels, or visit our website to take full advantage of these special offers.

We are here to assist you in finding the perfect product that aligns with your expectations and fits your budget. Should you have any inquiries or need further assistance, please don’t hesitate to contact us at service@susan-julie.com.

Warm regards,

The Susan Julie Team

Svar fra Susan Julie

16. apr. 2026

Dear Vivienne,

We’re really sorry to hear the product you received didn’t live up to what you were expecting in both fit and quality. We always aim to delight our customers with high-quality products.

We truly understand your concerns regarding the return shipping costs and sincerely apologize for any inconvenience this may have caused. Our policy, which requires customers to cover these costs, is thoughtfully designed to maintain the high quality of our products while ensuring our prices remain competitive.

We recognize that shipping costs can vary depending on your local carrier. As a more convenient alternative, we're pleased to offer you the option of a free exchange for any item of equal value. This ensures that you receive a product that fully meets your satisfaction without incurring additional costs.

Should you require further clarification or wish to explore more options, feel free to reach out at service@susan-julie.com. Your happiness with your purchase is our top priority, and we're dedicated to finding the best solution for you.

Would you be willing to give us another shot? We’re keen to show you the true quality and care we put into our products. Your feedback is a crucial part of how we grow and improve.

Warm regards,

The Susan Julie Team

Svar fra Susan Julie

Oppdatert: 21. apr. 2026

Sehr geehrte Frau Zocher,

Vielen Dank für Ihre Nachricht. Wir verstehen, dass Sie verärgert sind, und möchten Ihnen gerne weiterhelfen.

Bitte beachten Sie: Bei Susan Julie beginnen alle offiziellen Bestellnummern mit den Buchstaben „SJ“, und unser Kundenservice ist ausschließlich unter service@susan-julie.com erreichbar.

Die von Ihnen beschriebene Bestellung und Gutschrift scheinen nicht zu unserem Shop zu gehören. Möglicherweise haben Sie bei einem anderen Anbieter mit einem ähnlichen Namen oder einer Nachahmerseite bestellt. Bitte überprüfen Sie Ihre Bestellbestätigung auf den genauen Shopnamen und das Format Ihrer Bestellnummer.

Sollte Ihre Bestellnummer tatsächlich mit „SJ“ beginnen, senden Sie diese bitte an service@susan-julie.com – wir werden den Fall dann umgehend prüfen. Andernfalls wenden Sie sich bitte direkt an den Shop, bei dem Sie bestellt haben.

Wir entschuldigen uns für die Verwirrung und hoffen, dass Sie schnell eine Lösung finden.

Freundliche Grüße
Ihr Susan Julie Team

Svar fra Susan Julie

11. apr. 2026

Dear Alison,

Thank you for recognizing and appreciating our work! Your feedback will inspire us to innovate continuously, providing you with higher quality and more satisfactory service. Looking forward to continuing to serve you in the future and bringing you more surprises.

Warm regards,

The Susan Julie Team

Svar fra Susan Julie

7. apr. 2026

Dear Linda,

We understand that your experience with both the original and replacement products has not met your expectations, and we truly apologize for any inconvenience this may have caused.

Could we discuss this further? We’re open to feedback and are here to find a resolution that best suits your needs. We've sent an email to you outlining some potential next steps and how we can further assist.

Please reach out to us at service@susan-julie.com, so we can address this matter promptly.

Thank you for your understanding and patience. We’re here to support you.

Warm regards,

The Susan Julie Team

Svar fra Susan Julie

2. apr. 2026

Dear Customer,

Thank you so much for this really thoughtful and balanced review — we truly appreciate it. We're so glad to hear that our customer service team was responsive and that the refund process went smoothly for you. That’s exactly how we want every customer to feel looked after.

At the same time, we're genuinely sorry that the items themselves didn’t live up to what you expected, especially the fabric being bulkier and less floaty than described. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.

We understand that finding the perfect fit is essential, and it's important to note that sizes can vary slightly across our different products. We recommend selecting the appropriate size based on your actual bust and length measurements.

Your honest feedback has been shared with our product and marketing teams to help us do better — both in the quality of our garments and in how we present them online.

We really appreciate you giving us the chance to put things right, and for being so fair in your review. If there's anything else we can help with, please don't hesitate to reach out.

Warm regards,

The Susan Julie Team

Svar fra Susan Julie

2. apr. 2026

Dear Christine,

We appreciate your feedback and are truly sorry to hear that the fabric of your purchase did not meet your expectations. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.

We also hear your frustration about the returns process feeling too complicated. That's absolutely not the experience we want to give any of our customers, and we're sorry it put you off.

We invite you to reach out to our customer support team at service@susan-julie.com. It would be our privilege to assist you with a complimentary exchange for a product that meets your needs or to arrange a refund, according to your preference. We are dedicated to ensuring your happiness with any purchase from.

Thank you for giving us the chance to put things right, even though we know this has left a sour taste. Your feedback about the product and the returns process has been shared with our team to help us improve.

Thank you again for your feedback. We look forward to resolving this matter to your satisfaction.

Warmly,

The Susan Julie Team

Svar fra Susan Julie

2. apr. 2026

Dear Stuart,

Thank you for sharing your experience, and please accept our sincere apologies. We're truly sorry to hear that your wife was so disappointed with the dress and that you've had difficulty getting a response from us — that must have been incredibly frustrating, especially when you just wanted to sort out a refund.

We'd really like to help, but to do that we need to locate the order. Could you please ask your wife to forward her order confirmation email to us at service@susan-julie.com? Alternatively, you can reply here with her order number (it starts with 'SJ') if she has it to hand.

We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help.

You can also visit our "CONTACT US" page at https://susan-julie.com/pages/contact-us or message us directly on our Facebook page, Susan Julie-Blouses-UK, for more immediate support.

Would you be willing to give us another shot? We’re keen to show you the true quality and care we put into our products. Your feedback is a crucial part of how we grow and improve.

Warmly,

The Susan Julie Team

Svar fra Susan Julie

31. mars 2026

Dear Marion,

Thank you for your support and affirmation! Your positive review fuels our motivation, and we'll cherish your trust to deliver even better service. Looking forward to providing you with another satisfactory experience.

Warm regards,

Susan Julie

Svar fra Susan Julie

25. mars 2026

Dear Tanya,

Thank you so much for your wonderful review — and for being so understanding about the delivery timing. We're truly delighted to hear that you love the blouses and that they lived up to what you saw on the website.

We did notice that your address was missing the door number, which meant we needed to reach out to you to confirm the details before shipping. We always want to make sure your order reaches you safely, so we took a little extra time to double-check. That did delay things by a couple of days, and we're sorry if it made the wait feel a bit longer.

Thank you for bearing with us — and for highlighting how responsive our team was when you had questions. We're so glad we could help.

We're already looking at ways to make our address verification and shipping process even smoother going forward. Your feedback truly helps us improve.

Thank you again for the lovely review and for being such a valued customer. We can't wait to welcome you back!

Warm regards,

The Susan Julie Team

Svar fra Susan Julie

25. mars 2026

Dear Michelle,

We're truly sorry to hear that the blouse you received did not match the website images in terms of quality, fabric, colour, or sizing. We completely understand your disappointment, especially when an item feels so different from what you expected.

We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton. We also appreciate that due to variations in screen settings and lighting conditions, the actual colour of an item may slightly differ from what’s shown in images, though we know that doesn’t make up for the frustration when an item doesn’t feel right. When it comes to sizing, we always recommend selecting the appropriate size based on your actual bust and length measurements, as fit can vary across styles.

We wanted to make things as straightforward as possible for you, so we’ve already processed a full refund for your order — and there’s no need to return the blouse. We hope this goes some way to resolving the situation for you.

Your comments about the fabric, colour, and sizing have been shared directly with our product team. Feedback like yours is invaluable in helping us improve the accuracy of our descriptions and the quality of our garments.

We appreciate you giving us the opportunity to make this right, and we hope to have the chance to serve you better in the future.

Warm regards,

The Susan Julie Team

Svar fra Susan Julie

25. mars 2026

Dear Kathy,

Thank you so much for sharing your honest feedback — and for highlighting the positive side of your experience with our customer service team. We're truly sorry the dress didn't meet your expectations in terms of how it looked or fit, but we're really glad we were able to help with a refund and turn things around for you.

Your comments about the product have been shared with our quality and design teams — feedback like this helps us improve and make sure future collections are closer to what customers expect.

We really appreciate you giving us the chance to make things right, and we hope to welcome you back with a much better experience next time.

Warm regards,

The Susan Julie Team

Svar fra Susan Julie

21. mars 2026

Dear Raymond,

Thank you for taking the time to share your experience. The disappointment and embarrassment you felt is completely understandable, and we are so sorry that we let you down on such a special occasion.

We’ve tried to locate your order based on the details you’ve shared, but unfortunately, we haven’t been able to find it in our system just yet. To help us assist you properly, could you please contact our customer service team directly at service@susan-julie.com with your order number? All genuine Susan Julie orders begin with the letters ‘SJ’. Once we have that, we’ll be able to look into everything for you and arrange a resolution.

If you purchased the item a few weeks ago in advance of her birthday, please don’t worry — we’re happy to help even if the usual returns window has passed. We want to make this as simple and stress-free for you as possible.

We’d love the chance to set things right. Whether you’d prefer an free exchange or a full refund, our customer service team is here to help. Would you be willing to give us another shot?

We’re keen to show you the true quality and care we put into our products. We truly appreciate you giving us the opportunity to put things right.

Warm regards,

Susan Julie

Svar fra Susan Julie

Oppdatert: 21. mars 2026

Dear Mcnab,

We appreciate your feedback and are truly sorry to hear that the fabric of your purchase did not meet your expectations. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.

To better address your concerns, we kindly ask that you send photos of the item you received to our customer service email at service@susan-julie.com. This will allow us to verify the issue and work on a satisfactory resolution for you.

While our returns policy does state that return postage is the customer’s responsibility for change‑of‑mind returns, we understand that this situation is different — and we’re happy to explore alternative options with you directly to make things right.

We're committed to making this right and enhancing the accuracy of our product presentations. Your understanding and cooperation are greatly appreciated as we work towards this goal.

Thank you again for your feedback. We look forward to resolving this matter to your satisfaction.

Warm regards,

Susan Julie

Svar fra Susan Julie

16. mars 2026

Dear Rachel,

Thank you for taking the time to share such detailed feedback. We are genuinely sorry to hear that the dress did not meet your expectations, especially regarding the fabric composition and its appearance compared to the website images. We completely understand your disappointment, and we sincerely apologise for falling short on this occasion. We strive to create apparel that not only feels comfortable but is also durable, with the majority of our pieces featuring a composition of 65% cotton.

We have looked into your case carefully. When you first contacted us, our team offered alternative solutions such as an exchange or credit note — this is part of our standard process to try and resolve issues in the most convenient way for our customers. However, we respect that you preferred a refund, and we did ultimately process a full refund for the dress price as requested.

Regarding the postage cost, we would like to gently clarify our position. Under the Consumer Rights Act 2015 (which has replaced the Consumer Credit Act 1986 for these matters), a customer is entitled to a full refund including delivery costs only if the goods are faulty or not as described. While we acknowledge your concerns about the fabric and appearance, our returns policy states that we do not refund the original delivery charge for change-of-mind returns or where the item is not deemed faulty. We believe we have acted in good faith by refunding the full item cost without requiring you to return the dress.

That said, we truly value your feedback — especially as someone with professional experience in textiles. Your comments have been shared with our product and quality assurance teams for internal review, as we are always striving to improve the accuracy of our descriptions and the quality of our garments.

We appreciate your patience throughout this process and are glad that a refund has now been issued. If there is anything further we can assist with, please don't hesitate to contact us at service@susan-julie.com.

Thank you again for bringing this to our attention.

Warmly,
The Susan Julie Team