Ordered two drinks fridges and one arrived badly damaged (most likely damaged in transit rather than at source). Halfway through returning one and getting replacement. May upgrade to 5 stars if all g... Vis mer
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Ordered a SubCold small fridge 85L for a home bar after 2 returned orders for a COMFEE home bar fridge from Amazon, which both turned up severely damaged. SubCold was delivered quickly and on the... Vis mer
It was delivered well packed then when unpacked it was a well made product ,shame it could not be frost free but for the price ...very good ! I never heard about this product before I certainly will... Vis mer
Very helpful customer service (CS) - the first fridge was faulty but CS immediately arranged for a replacement. DPD unfortunately let them down on the arranged pick up time but this was quickly resolv... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Subcold: The Future of Tailored Cooling : Subcold is more than just cooling—it's an experience. Pioneering the intersection of precision, style, and reliability, we've set the gold standard for mini-fridges, wine coolers, beer fridges, mini bar's and personalised cooling solutions. Every product echoes our commitment to efficiency and elegance, meeting the unique needs of homes and businesses alike. Our reputation isn't just built on premium products but also on the trust and satisfaction of our customers. Dive into our Trustpilot reviews, and you'll quickly see why Subcold Ltd is the first choice for discerning cooling enthusiasts. Join us in redefining the cooling experience. Cheers to the future of chill! 🍷🥤🍺
Kontaktopplysninger
Unit 2, 28 Firth Road, EH54 5DJ, Livingston, Storbritannia
- 01506 440 557
- sales@subcold.com
- subcold.com
4,6
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very happy with the fridge
Very happy with the fridge. It arrived on time, works perfectly, and meets all my expectations. Highly satisfied with the purchase.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Customer,
Thank you for your 5* review. We’re so pleased to hear your fridge arrived on time, works perfectly, and has met all your expectations. We really appreciate your feedback.
Best Wishes,
Subcold Team
great experience so far
great experience so far. great website, delivery and product
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Craig,
Thank you for your lovely review. We’re delighted to hear you’ve had a great experience so far with our website, delivery and product.
Best Wishes,
Subcold Team
Fridge doesn’t work
Fridge doesn’t work, have tried to contact 3 times with no reply. Waste of money
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Customer,
We’re sorry to hear that your fridge isn’t working and that you’ve struggled to get a reply from us. We understand how frustrating this must be, especially when you’ve tried to contact us and haven't received a response yet.
It has been a bank holiday weekend, and due to the recent heatwave, our service team has been working hard to respond to a higher-than-usual volume of enquiries. That said, we’re sorry for the delay and would like to look into this for you.
Please could you email us with your order number and contact details so our team can locate your purchase and assist you further?
Best Wishes,
Subcold Team
Fast delivery consistent updates…
Fast delivery consistent updates communication great and great product
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Bex,
Thank you so much for your lovely review! We’re really pleased to hear your delivery was fast, the updates were consistent, and communication was clear throughout. It’s also great to know you’re happy with the product.
We truly appreciate your support and hope you enjoy your Subcold purchase! ❄️
Best Wishes, Subcold Team
Exceeds my expectstions
The first Viva 20 wine cooler I received was damaged in transit and I reported this to customer services. They supplied a replacement which is superb. It is quiet, chills very quickly and actually exceeds my expectations after what had been a disappointing start.
Firms relying on couriers will always be slight hostages of fortune as my first cooler came in a box that had been badly mishandled. The way the problem was dealt with and the quality of the replacement product deserves a 5 star review.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear customer,
Thank you for your kind review. We’re very sorry again that your first Viva 20 arrived damaged, but we’re delighted to hear the replacement has exceeded your expectations and that you’re pleased with both the performance and the service you received 🍷❄️
We also wanted to mention that the original review is still showing as active, so if you wouldn’t mind updating it to reflect your final experience, we’d really appreciate it.
Best Wishes,
Subcold Team
Very happy with product
11. mai 2026
Svar fra Subcold
Dear Customer,
Thank you very much for your kind feedback. We’re delighted to hear that you’re very happy with the product.
Kind Regards,
Subcold CS Team
Stunning
Stunning
Lovely people did lots to make me feel prioritised.
Customer happy and me too. Now I want my own little fridge because they look so good.
Thanks SubCold!
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Joel,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear how happy you are with both the product and the service you received.
It’s fantastic to know that our team helped you feel prioritised and well looked after — that’s exactly the experience we aim to provide for every customer. We also love hearing that the fridge has caught your eye enough to want one for yourself!
Thank you again for choosing Subcold and for taking the time to share such kind words. It truly means a lot to the whole team.
Kind Regards,
Subcold CS Team
Delighted with it
Delighted with it. Delivered on time. Carried by drivers to were i requested. Quick and easy install and works great
11. mai 2026
Svar fra Subcold
Dear Sean,
Thank you for your fantastic feedback. We’re delighted to hear that you’re so pleased with your purchase.
It’s great to know the delivery arrived on time, that our drivers were helpful in placing it where requested, and that the installation was quick and easy. We’re especially pleased to hear everything is working perfectly for you.
Thank you again for choosing Subcold — your support is truly appreciated.
Kind Regards,
Subcold CS Team
Subcold Super 115 LED Beer fridge
From making my order to the delivery of my beer fridge, the process was easy and efficient. I was kept informed of the progress at regular intervals and also had a courtesy call 1 hour prior to delivery. Would definitely recommend!
11. mai 2026
Svar fra Subcold
Dear Barbara,
Thank you for taking the time to share your feedback on the Subcold Super 115 LED Beer Fridge.
We’re delighted to hear that you found the ordering and delivery process easy and efficient from start to finish. Keeping our customers informed throughout the journey is very important to us, so it’s wonderful to know the regular updates and courtesy call before delivery were appreciated.
Thank you once again for your recommendation and for choosing Subcold. We hope you continue to enjoy your beer fridge for years to come.
Kind Regards,
Subcold CS Team
Fantastic experience
Fantastic experience. I bought x2 refurbished fridges from the company. They had barely noticeable damage to them. Very impressed and very quick delivery. Thank you.
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Rebecca,
Thank you very much for your wonderful feedback.
We’re delighted to hear that you had such a fantastic experience with your purchase of the refurbished fridges. It’s great to know you were impressed with the condition of the units and that any cosmetic marks were barely noticeable. We take great care in preparing our refurbished products to ensure they offer excellent value and quality.
We’re also pleased that the delivery was quick and efficient for you.
Thank you again for choosing Subcold and for your kind words — they are greatly appreciated by the whole team.
Kind Regards,
Subcold CS Team
Very quiet mini fridge freezer
Mini fridge freezer arrived on time.Very quiet to run which was an important requirement. Very satisfied.
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Pat,
Thank you for taking the time to share your 5* feedback.
We’re delighted to hear that your mini fridge freezer arrived on time and that you’re very satisfied with it. It’s especially great to know that the quiet operation met your requirements, as we understand how important this feature can be.
Thank you again for choosing Subcold. We truly appreciate your support and hope you continue to enjoy your appliance.
Kind Regards,
Subcold CS Team
Arrived on time
Arrived on time . It looks great and the drinks are the perfect temperature.
8. mai 2026
Svar fra Subcold
Dear Customer,
Thank you for your lovely feedback.
We’re delighted to hear that your order arrived on time, that you’re pleased with how it looks, and that your drinks are being kept at the perfect temperature.
Thank you again for choosing Subcold. We truly appreciate your support and hope you continue to enjoy your fridge.
Kind Regards,
Subcold CS Team
Terrible service
Terrible service. Still waiting for delivery
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Paul,
We’re very sorry to hear that you are still waiting for your delivery and that your experience has been disappointing.
We completely understand how frustrating delays can be, and we sincerely apologise for the inconvenience caused. Please rest assured that we take this feedback seriously and would like the opportunity to investigate this for you as quickly as possible.
If you haven’t already contacted our support team, please send us your order details so we can look into the status of your delivery and provide an update.
Kind Regards,
Subcold CS Team
Great fridge, great service
Fridge delivered on time. It had taken a slight knock in transit. Just cosmetic, and pretty hidden. Contacted Subcold who came back to me with the perfect solution straight away. Great service. And fridge works great
8. mai 2026
Svar fra Subcold
Dear Steve,
Thank you for your 5* review. We’re really pleased to hear your fridge arrived on time and is working great.
We’re sorry it had taken a slight knock in transit, but we’re glad our team could respond quickly and provide a solution you were happy with. It’s great to know the cosmetic mark was minor and pretty hidden too.
We really appreciate your kind words about the service and hope you enjoy your Subcold fridge for a long time to come. ❄️
Best Wishes,
Subcold Team
Seems a very good unit
Seems a very good unit. I had to change the door around which wasn’t too hard to do but the cover for the holes the side the door came off doesn’t sit flush on that side. Otherwise working well and my beers and wine kept lovely and cold now.
Please note champagne and Prosecco bottles don’t fit on the wine rack on the top as the door doesn’t close but they fit on the flat rack and further down ok.
8. mai 2026
Svar fra Subcold
Dear Gaz,
Thank you for your review. We’re really pleased to hear the unit is working well and keeping your beers and wine lovely and cold ❄️
We appreciate you sharing your experience with changing the door around, and we’re sorry to hear the hole cover isn’t sitting quite flush on that side. Your feedback is really helpful, and we’ll certainly take this on board.
Best Wishes,
Subcold Team
Ordered 4 mini silent fridges for our…
Ordered 4 mini silent fridges for our Guesthouse. The order was shipped and delivered quickly.
The fridges themselves are nice, however they are fan cooled fridges, so the word silent is doing a lot of heavy lifting. They are at best, quiet at the warmest temperature. Turn the fridge to the coolest setting and the volume does increase quite considerably.
Nice, but not silent.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Customer,
Thank you for your review and for choosing Subcold for your Guesthouse.
We’re glad to hear the order arrived quickly and that you’re happy with the fridges. We’re sorry the noise level wasn’t quite as expected, especially on the coolest setting. Your feedback is appreciated
Best Wishes,
Subcold Team
Fridge looks great and works well.
Fridge looks great and works well.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Customer,
Thank you for your 5* review. We’re really pleased to hear you’re happy with how the fridge looks and that it’s working well for you.
Best Wishes,
Subcold Team
Great beer wine fridge this is the 2nd…
Great beer wine fridge this is the 2nd one we have bought, quick delivery by dpd, well packaged and works well thanks
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear David,
Thank you so much for your 5* review! We’re really pleased to hear you’re happy with your beer and wine fridge, and it’s fantastic to know this is your second purchase from us.
It’s great that everything arrived quickly, was well packaged, and is working well for you. We really appreciate your continued support and hope you enjoy plenty of perfectly chilled drinks 🍻
Best Wishes,
Subcold Team
The cooler looks good and works well…
The cooler looks good and works well except the little buzzing noise (not the working sound) from time to time. Also should have some rubber pads or wheels on the base.
The door are not reversible.
12. mai 2026
Svar fra Subcold
Dear Customer,
Thank you for your feedback. We’re glad to hear you’re happy with the look and performance of the cooler ❄️ We appreciate your comments regarding the occasional buzzing noise, and product design. Your feedback is valuable to the product team!
Best Wishes,
Subcold Team
Was there a product?
I ordered, I even gave additional instructions for delivery. I was not contacted by any courier or customer service and the order was cancelled by the seller. How about an explanation?
12. mai 2026
Svar fra Subcold
Hi Steve,
As made clear in the email communications with you, the carrier was unfortunately unable to locate the delivery address provided. Due to this, the shipment could not be completed and the order was returned to us by the carrier.
As the carrier could not successfully locate or access the delivery address, the order was automatically cancelled and fully refunded
We apologise for any frustration caused by this situation!
Kind Regards,
Subcold CS Team
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