Ordered two drinks fridges and one arrived badly damaged (most likely damaged in transit rather than at source). Halfway through returning one and getting replacement. May upgrade to 5 stars if all g... Vis mer
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Ordered a SubCold small fridge 85L for a home bar after 2 returned orders for a COMFEE home bar fridge from Amazon, which both turned up severely damaged. SubCold was delivered quickly and on the... Vis mer
It was delivered well packed then when unpacked it was a well made product ,shame it could not be frost free but for the price ...very good ! I never heard about this product before I certainly will... Vis mer
Very helpful customer service (CS) - the first fridge was faulty but CS immediately arranged for a replacement. DPD unfortunately let them down on the arranged pick up time but this was quickly resolv... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Subcold: The Future of Tailored Cooling : Subcold is more than just cooling—it's an experience. Pioneering the intersection of precision, style, and reliability, we've set the gold standard for mini-fridges, wine coolers, beer fridges, mini bar's and personalised cooling solutions. Every product echoes our commitment to efficiency and elegance, meeting the unique needs of homes and businesses alike. Our reputation isn't just built on premium products but also on the trust and satisfaction of our customers. Dive into our Trustpilot reviews, and you'll quickly see why Subcold Ltd is the first choice for discerning cooling enthusiasts. Join us in redefining the cooling experience. Cheers to the future of chill! 🍷🥤🍺
Kontaktopplysninger
Unit 2, 28 Firth Road, EH54 5DJ, Livingston, Storbritannia
- 01506 440 557
- sales@subcold.com
- subcold.com
4,6
Enestående
2k anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great product
Great product. Super fast delivery. Would purchase from this company again 😊
2. mars 2026
Svar fra Subcold
Dear Customer,
Thank you for your kind review. We're delighted to hear that you're happy with the product and that it arrived so quickly. It’s always great to know when both the item and the service meet expectations.
We really appreciate your support and are especially pleased to hear that you would purchase from us again. We hope you continue enjoying your Subcold product and keeping your drinks nicely chilled ❄️🥤
Best Wishes,
Subcold Team
Purchased a refurbished mini fridge
Purchased a refurbished mini fridge, was expecting scratched and major dints as discribed it could have. Two very minor marks, both on side that won't be seen. The rest is in perfect condition
2. mars 2026
Svar fra Subcold
Dear Trevor,
Thank you for sharing your experience. We're really pleased to hear that you were happy with the condition of your refurbished mini fridge and that the marks were minimal and out of sight. We always aim to ensure our refurbished units are in great working order, so it’s lovely to know yours arrived in such good condition.
We hope you enjoy using your fridge and that it keeps everything nicely chilled for you ❄️
Best Wishes,
Subcold Team
Elevated our night time kitchen
Had choice of places to buy from so went direct. Our cardboard packaging was adequate but not amazing, held together by the plastic straps but everything else faultless. No damage done. Little fridge was left for a few hours, and then up and running. We've had it a week and so everything is properly chilled. Start up time is v impressive. We've got no finger marks on ours yet so it looks very classy. Very pleased it can take a 2 litre bottles if you remove the wine shelf. We've just moved house and were short of drinks space, having given up an American fridge freezer. Looks very sharp. In the dark it looks like we have a shop in our kitchen. Delighted though.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Customer,
Thank you for your review. We're delighted to hear that you're pleased with how the fridge looks and how quickly it got everything nicely chilled ❄️
It’s also great to know the adjustable shelving has helped you make space for larger bottles, and that it’s fitting in so well in your kitchen.
We appreciate your feedback on the packaging too and are glad everything arrived safely. Thank you for choosing Subcold.
Best Wishes,
Subcold Team
Fast delivery and quality product
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Julie,
Thank you for your kind review! We're really pleased to hear that you were happy with both the speed of delivery and the quality of your product. It’s great to know everything met your expectations.
Best Wishes,
Subcold Team
Delivery was prompt and on time well…
Delivery was prompt and on time well packaged no hassle at all. Perfect.
27. februar 2026
Svar fra Subcold
Dear Customer,
Thank you for your kind review. We're delighted to hear that your order arrived promptly, well packaged, and without any hassle. It’s great to know everything went smoothly. ❄️
We hope you’re enjoying your Subcold fridge and perfectly chilled drinks!
Best Wishes,
Subcold Team
Upgrade drinks fridge!
Decided to upgrade on our (much smaller) mini fridge ❄️
Ordered the Subcool Ace90 drinks fridge for our kitchen. We ordered on a Friday evening & expected to receive the fridge by Monday, as tracking indicated, & as it was the weekend. However, it arrives on Sunday, fantastic!! 🌟
Truly flawless, timely updates & such a good looking fridge. It looks smart and is a perfect fit. We love the light and easy operation.
The only concern is, you can't fill it up otherwise the temperature rockets to 6 (9 at the top). We had to take a lot of bottles and cans back out as the drinks were just chilled, not cold! This is a pity as you're losing a good portion of the fridge, which kind of defeats having a bigger fridge.
However, so far so good, but I'm not liking the terrible reviews on Google. I truly hope we do not face these problems. It's a lot of money to lose. I am normally very on it with reading reviews first, but only read them on the Subcold site (my bad).
The box arrived battered and wet, my husband took the delivery as the courier (DPD) just dropped and left. It was not easy for my husband to get it up the steep step.
The bottom of the box just fell out as he attempted to pick it up? I'm not sure what this fridge had been through but I hope it's not damaged it in any way. Time will tell but I hope it's guaranteed.
For anyone with a problem, no customer service, replacement, refunds, there is always a very useful online ombudsman called Resolver. I've used about 10 times when dealing with consumer issues, and have always won. Hoping we don't need to use this 🤞
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Customer,
Thank you for sharing your detailed feedback and for choosing the Subcold Ace90 for your kitchen. We’re really pleased to hear you’re enjoying the design, lighting, and easy operation, and that it arrived earlier than expected. ❄️
We’re sorry to hear about the condition of the outer box and the experience with the courier. We also appreciate your note regarding temperature when the fridge is fully stocked. For best performance, it’s important to allow some space between bottles and cans so air can circulate properly inside the fridge.
Best Wishes,
Subcold Team
My sister bought a fridge directly from…
My sister bought a fridge directly from them and it came without a key, needed as she's locking her medication in there, there's no identification on the lock so I couldn't even go to the local locksmith to get a key cut and when she emailed subcold they didn't respond, I certainly won't be shopping there again as I had to waste money buying a key from then that should have been supplied
26. februar 2026
Svar fra Subcold
Dear Customer,
We’re very sorry to hear the fridge arrived without a key, especially given it’s needed to safely store medication. We completely understand how frustrating this must have been and apologise for the inconvenience caused.
Please ask your sister to email us at Sales@subcold.com with her order details so we can look into this and help resolve it as quickly as possible.
Best Wishes,
Subcold Team
Fast delivery great product
Fast delivery great product, have had other brands before, but this one is the best, keeps my sons drinks and snacks nice and chilled thank you
18. februar 2026
Svar fra Subcold
Dear Customer,
Thank you so much for your fantastic review! We’re delighted to hear that you’re pleased with the fast delivery and that the fridge is keeping your son’s drinks and snacks perfectly chilled ❄️🥤
It’s especially great to know you’ve tried other brands before and feel this one is the best – that really means a lot to us. We truly appreciate you taking the time to share your experience.
Best Wishes,
Subcold Team
Good choice
Everything was as advertised. Prompts delivery, clear instructions, free magnetic bottle opener was today touch.
Size and capacity what I was longing for at reasonable price.
23. februar 2026
Svar fra Subcold
Dear Hugh,
Thank you for your 5* review!
We’re so pleased to hear everything was exactly as advertised and that you were happy with the prompt delivery and clear instructions. It’s great to know the free magnetic bottle opener was a nice little touch too — we like adding those extra details 🍻❄️
We’re especially glad the size and capacity are just what you were looking for, and that you feel it was good value for money. That’s exactly what we aim for.
Thanks again for choosing Subcold — we really appreciate your support.
Best Wishes,
Subcold Team
Svar fra Subcold
Dear Matthew,
Thank you for your kind 5* review!
We’re delighted to hear you’re pleased with the quality of your product and that it arrived on time. It’s always great to know everything went smoothly from order to delivery.
We really appreciate you taking the time to share your experience.
Best Wishes,
Subcold Team
Damaged on arrival
Damaged on arrival - diabolical customer service forcing me to enlist the help of my payment provider.
24. februar 2026
Svar fra Subcold
Dear Mr Grills,
We’re very sorry to read your review and would like to clarify the situation, as some of the points raised are not accurate.
We certainly did not force you to seek assistance from your payment provider. When you contacted us, we simply asked for further details and images so we could understand the issue properly and offer the most appropriate support. Upon reviewing the information provided, it became clear that the damage to the unit door occurred after the door reversal had been carried out, and was not present on delivery.
Despite this, and as a gesture of goodwill, we offered to send a replacement door free of charge to resolve the matter quickly and without inconvenience. Unfortunately, a chargeback claim was then initiated before we were able to complete this resolution.
We always aim to be fair, transparent, and helpful, and it’s disappointing to hear that you felt your experience was otherwise. Should you wish to resolve this directly, we remain open to communication and would be glad to assist further.
Best Wishes,
Subcold Team
Mini Fridge turning into a freezer
My son got a 4L mini fridge for Xmas, it quickly started freezing over at the back and freezing the items in there. Currently discussing with customer services, their options were;
move it somewhere warmer
it's normal as it's not frost free
Don't put things near the back of the fridge
not willing to accept that a Fridge should be not be a freezer. Not using half the fridge because it's freezing everything, seems like a cop out.
After telling them its in a warm bedroom, they're saying it's too hot and the fridge is now over working.
Really not happy with the customer services response. currently have to defrost it and start the process all over again.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Customer,
Thank you for taking the time to share your experience, and we’re really sorry to hear how frustrating this has been for you.
The 4L mini fridge your son received is a small thermoelectric unit rather than a compressor fridge, and it is not auto-defrost or frost-free. Because of how this type of cooling system works, it’s normal for ice to form on the back plate ❄️, particularly if items are placed directly against it or if there is moisture inside the unit. The back panel is the cooling element, so it will naturally be much colder than the rest of the interior.
These compact 4L models are designed primarily for keeping drinks and small items cool rather than functioning in the same way as a full-sized kitchen fridge. They work best within a recommended ambient temperature range and in dry, well-ventilated indoor rooms. If the surrounding temperature is too cold (such as in unheated rooms) or too warm, the unit can struggle to regulate efficiently, which may result in excess condensation or heavier icing. This is outlined in the product guidance, but we completely understand that it can still be disappointing if it doesn’t meet expectations in practice.
Regular manual defrosting is required with this type of mini fridge, and ensuring items aren’t touching the back plate helps prevent freezing. We appreciate that this may feel inconvenient, and we’re sorry if the explanation from customer service came across as dismissive — that certainly wouldn’t be our intention.
If you’d like, please do continue the conversation with our support team so we can review the situation in detail and make sure everything is functioning as it should.
Best Wishes,
Subcold Team
Great fridge great customer service
Great fridge, fast delivery and fantastic customer service! I had a problem which they resolved in an amazingly short space of time. Really lovely people to deal with. Well done Subcold!
22. februar 2026
Svar fra Subcold
Dear Alan,
Thank you so much for your 5* review!
We’re delighted you’re enjoying your fridge and that it arrived quickly 🚚. It’s also great to hear our team could resolve things swiftly for you — that’s exactly what we aim for.
We hope it keeps your drinks perfectly chilled ❄️🥤
Best Wishes,
Subcold Team
Amazing mini fridge 6L, smart, fast delivery.
I bought my Subcokd mini 6L fridge, I am so happy with it, amazing, it works straight away plug it into main. I work on the ship as a seafarer I bought this fridge for my cabin, it fits perfectly, doesn’t take much space. It keeps my drinks and food very cold
On a nice temperature. Also it is very quiet, doesn’t make any disturbance when I am sleeping. Thank you so much Subcold, I would recommend to anyone, very handy, very useful. Also thank you for fast delivery.
20. februar 2026
Svar fra Subcold
Dear Customer,
Thank you for your brilliant review! We’re so pleased to hear your 6L mini fridge fits perfectly in your cabin and is keeping your drinks and food nicely chilled ❄️🥤 while staying nice and quiet.
It’s great to know the fast delivery 🚚 and simple plug-and-play setup made things easy for you too. We really appreciate your recommendation!
Best Wishes,
Subcold Team
Tiny fridge 😊
Easy to use website, easy to order and arrived when it said it would. The colour was exactly what I thought it would be. Plugged it in and it got cold quickly. The perfect tiny fridge for kimchi!
13. februar 2026
Svar fra Subcold
Dear Abi,
Thank you for your lovely review 😊 We’re so pleased to hear you found the website easy to use and that your order arrived right on time
It’s great to know the colour met your expectations and that your tiny fridge cooled down quickly ❄️ The perfect little home for your kimchi – we love that!
We really appreciate your feedback and hope you continue enjoying your mini fridge.
Best Wishes,
Subcold Team
Faulty adapter on Subcold fridge replaced
The mobile fridge was a gift for my son for use at University. The fridge did not work from day one but once the problem was reported to Subcold they quickly diagnosed the fault and provided a replacement adapter immediately and now the fridge is operational.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear David,
Thank you for taking the time to share your experience.
We’re really sorry to hear the fridge didn’t work from day one – that must have been disappointing, especially as it was a gift for your son heading off to university. However, we’re so pleased that once the issue was reported, our team were able to quickly identify the faulty adapter and get a replacement out to you straight away
It’s great to know the fridge is now up and running and keeping everything perfectly chilled ❄️ We hope it proves to be a reliable companion throughout your son’s time at university.
Best Wishes,
Subcold Team
Great quality design and build.
We are really happy to see a British made product, and really happy with the purchase.
The design is rock solid, and it's freezing produce properly, even on eco mode. Also, the screen temperature actually reflect the real temperature (unlike Alpicool and imitations). Excellent purchase. We have previously bought two portable 12v freezers, both Chinese models and one failed after 2 years (insulation failure) second, was sweating considerably
highlighting the poor "shell" construction of the newer models and lack of quality control over insulation. We were looking for quality build and hopefully a product that won't end up on landfill in 2 years, but Dometic is out of our price range. Can highly recommend, plus it's more efficient so uses less battery when you're out and about in your campervan.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Customer,
Thank you for your fantastic feedback!
We’re so pleased to hear you’re happy with the build quality and performance, especially that it’s freezing properly even on eco mode ❄️ and that the temperature display is accurate. It’s great to know it’s proving efficient and reliable for your campervan adventures 🚐.
We truly appreciate your recommendation and your support
Best Wishes,
Subcold Team
Pleased with replacement drinks fridge…
Chosen because of good reviews for products and service and because it’s a UK company. 10% off first purchase also useful, ordering easy, delivery as promised. Just need to use drinks fridge at our bowls club now to see if product lives up to expectations!
18. februar 2026
Svar fra Subcold
Dear Christine,
Thank you so much for your thoughtful review!
We’re delighted you chose us based on our product and service reviews, and that being a UK company made a difference too – that really means a lot. It’s great to hear the ordering process was straightforward, the 10% discount came in handy, and that delivery arrived as promised
We hope the new drinks fridge keeps everything perfectly chilled for your bowls club ❄️🥤 and lives up to all expectations once it’s in full use
Best Wishes,
Subcold Team
Good product works well
13. februar 2026
Svar fra Subcold
Dear Dave,
Thank you for your 5* feedback!
We’re really pleased to hear that the product is working well and doing exactly what you need it to do ❄️ That’s always lovely to hear.
Best Wishes,
Subcold Team
Recommended. A++
Great service, great communication, very quick delivery, great product at a great price. Recommended. A++
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Subcold
Dear Agnes,
Thank you so much for the fantastic review – A++ is wonderful to see!
We’re delighted you’re happy with the service, communication and the quick delivery! It’s great to know you feel you received a quality product at a great price too. That’s exactly what we aim for.
We hope your fridge keeps everything perfectly chilled ❄️🥤
Best Wishes,
Subcold Team
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