StudentUniverse Australia Anmeldelser 

I like this company, has got what the passengers like to have and access.

Quick, efficient. In a world of nuggets so far so good.

1. seat selections were not communicated to airlines despite selecting all seats as part of booking process.
No response from online support on this concern.

2. Refusal to change flight details on grounds of availability, despite requested changes being readily available.
Again no response from support when this was queried.

Simple booking process. Seats we booked and paid extra for apparently weren't available and were changed.

Great competitive price, user friendly. Cheaper than other portals

it was great experience with affordable price

If I could give no stars I would. DON'T make the same mistake I did by adding seat selection to by flight booking. Instead, do it with the airline(s) direct.

I feel I have been scammed - made to pay for 2 seats selections that are included in my return flights tickets. Secondly 7 days after making my booking my seat selection still hasn't been verified with the airlines so potentially someone else can select my seats. Also, the same seats I selected can be selected again on the Student Universe booking website. This is a scam, as paying for seat selection should secure those seats at the time of the booking. If it doesn't then a disclaimer pop up should be displayed where the customer acknowledges that agree to continue with seat selection with no guarantee or decline to select seats.

It is not enough to add the following in the Q&A section; this information needs to be available when on the seat selection page as the aforementioned disclaimer pop up. As the seat selection charged by this company was greater than the airline charge by $65.

Seat Assignments: As part of the booking process, you will be able to select your seat assignments. However, the airline may not confirm the seat assignment initially. If you opt to not select a seat the airline will automatically assign one to you. If you change your mind and wish to add a seat selection later, go directly to the airline’s website and book with them. There may be a fee imposed by the airline for selecting a seat.

Also the option to skip seat selection needs to be highlighted with a ‘Call To’ button on the webpage not just a nondescript link that customers miss once they look at the seating plans further down the page.

I would like to be refunded the $115.66 you scammed out of me for a service you are not providing. This will be taken further to Consumer Affairs Victoria and any industry ombudsman if no action is taken.

In hindsight I wish I had read the reviews as I am NOT the first person to complain about being scammed for seat selection.
Definitely WILL NOT recommend this travel service to anyone!

Also I have called the company once with nothing resolved and emailed twice again they haven't had the courtesy to reply!

UPDATE: 7 days later after I called again I was issued a refund as requested. Still my advice not to book seat selection stands.

Very professional and specific. Understood our concerns and put our minds at rest. Double checked ✔️ everything.

easy transaction

Great idea when you choose studentuniverse australia

So quickly and easy.

Timely service as promised. Best price

Good rates fast email with all details so far everything good

I had a horrible experience with student universe. I booked in flight with student universe and noted one of my return flights had more layover. I immediately contacted customer services to change my return flights. I was told by customer service to I wait until ticket is confirmed by airlines. When, I rang them after ticket confirmed, now they are telling me that I should have done it before tickets were confirmed. Now, I’ve to pay both airlines and student universe fees which will cost me $700+ if it was done when I called them it would be 300$ only. When I raised this issues they are giving me total $80 wavier ??. How ridiculous is this wavier. I wanted to contact supervisor/manager but customer services said this is the only thing they could offer for me. If possible I want manager to contact me with better offer for mishap they have done.

Refund policy really bad.

Very easy and being able to change my return date was made easy.

Great price and no dramas to use Have used several times before.