StudentUniverse Australia Anmeldelser 

Do not book your tickets with this company. Our experience has been extremely disappointing and unfair.

We booked tickets on 17th May 2025 for travel on 5th June 2025. Unfortunately, before we were due to travel, my husband was diagnosed with stomach cancer and required major surgery. We immediately contacted the company and provided all requested medical documentation, including a letter from the surgeon stating he was unfit to travel in the near future.

The company issued us a credit note and clearly stated in their email that the credit had to be used before 17th May 2026. There was no mention whatsoever that:

Travel had to be completed before that date, or

That the return journey had to occur before 17th May 2026.

When we attempted to rebook within the stated credit period, they informed us that not only did we need to rebook before 17th May 2026, but the return travel also had to be completed before that date. This condition was never clearly explained in writing.

Had this been properly communicated, we would have understood the limitations. Instead, we were misled by vague wording stating only that the “credit expires on 17th May 2026.”

My husband was undergoing serious treatment and surgery for cancer. Expecting us to rebook, travel, and return within that timeframe — while he was medically unfit — is unreasonable and unfair.

We are now being told they will keep the full amount we paid.

This is unacceptable, especially given the medical circumstances and the unclear communication. I am currently disputing this matter as the wording of their email was misleading and did not clearly state the conditions they are now enforcing.

Great service and i am totally satisified.

If I could give zero stars, I would. This is by far the worst travel agency I have ever dealt with in my life.
Student Universe completely messed up my booking from the beginning. Their own representative guided me on how to enter the passenger names — and that guidance was WRONG. Because of their mistake, the name on my booking was incorrect.
When I contacted them, instead of taking responsibility, I got a new story every time I spoke to someone. One person told me the name correction was possible and that once I paid, I would get my updated itinerary right away, and that it would take no longer than 48 hours. They even told me:
“If you don’t get it in 48 hours, call us back so we can fix it immediately.”
After 48 hours passed and I called exactly as instructed, they suddenly changed the story — now saying it could take weeks or MONTHS, with no guaranteed timeframe.
Would they have taken my money if they told me that upfront? Absolutely not.
That’s misleading and dishonest.
They couldn’t even check if my details were correct — they literally told me they didn’t know how to check and needed to contact the airline. I had to call the airline myself, and the airline confirmed instantly that the name was wrong.
That’s how incompetent they are.
To make things worse, my flight schedule changed four times, and they sent me three different itineraries, all with different information — even the baggage allowance wasn’t consistent. How does a professional travel agency not know the basic details of the booking they sold?
The level of unprofessionalism is shocking. Several of their staff were rude, dismissive, and acted like I was the problem — even though THEIR instructions caused the issue in the first place.
I even told them I have call recordings proving everything:
The wrong instructions they gave me
The promise I would receive the itinerary right away after paying
The guarantee of a 48-hour turnaround
The instruction to call after 48 hours if I hadn’t received it
Even with PROOF, they refused to accept their mistake.
They simply deny everything and blame the customer.
Who does that?
A company that has no accountability whatsoever.
This entire experience has been stressful, time-consuming, and absolutely unacceptable. Student Universe has shown zero professionalism, zero care, and zero responsibility.
Avoid this company at all costs.
They mislead customers, give false promises, change their story constantly, blame YOU for their mistakes, and have no idea what they’re doing.
Worst travel agency ever.
I will never use them again, and I will warn everyone I know to stay far away.

I encountered few problems with the checking And boarding pass

Worst customer service experience.AVOID STUDENT UNIVERSE IF YOU NEED PEACE OF MIND. They are very lazy ..they don't know what they are doing.

yeah, not good. Shouldn't invite me to review bro.

Worst experience ever... These people are not helpful at all !!! Never ever book the tickets with these people... A big no to these people and the website !!!

Bunch of scammers, stay away

Trustworthy online flight ticket with good price

Extremely disappointing experience. My flight was cancelled due to weather conditions, which the airline confirmed was their responsibility. When I called the airline, they advised me to contact Student Universe, assuring me that since it was their fault, Student Universe could help reschedule my flight.
I reached out to Student Universe the very same day. They told me they would contact the airline and get back to me — but for an entire week, I was left waiting with no clear update. I called every couple of days, and each time I was told the same vague response: “We’re still working on it.”
Finally, at the end of the week, they told me they couldn’t change my ticket at all. By that point, the delay had seriously impacted my work schedule.
This whole experience was incredibly frustrating and unprofessional. I will not be booking through Student Universe again — learned my lesson the hard way.

I dislike non-seamless customer service as I demanded to help change reverse name on e-tickets but no work was done at all for me. Support staff tipped me to contact directly to local airline to get it fixed, I gave a try to raise my request towards the Vietnamairline, they asked me to go back to the agency office to do so.

Cant get the refund when you extra pay for refundable tickets and even there is no option for that. Completely fraud and the airline ticket is not showing up when I try to track it on airline website.

Its a shame that zero stars isnt an option. These muppets will waste your time when it comes to refunds. I cancelled a flight 1 and a half months ago, and everytime i call to ask about the refund they simply respond with we dont know or that the refund hasnt come from the airline. I confirmed with the airline that the money had been refunded back to student universe and they confirmed that. Still haven’t received a single email or call back like promised. DONT BOOK WITH THESE LOT!

If I could give negative stars, I would. The service is awful and no one knows what’s going on. They have the worst refund policy ever, 12 weeks to process a refund and they cannot confirm or deny whether the airline has refunded our money back to student universe. I cannot rebook my flights without the refund, absolutely horrid service. DO NOT BOOK VIA STUDENT UNIVERSE!!!!!!!!

Save yourself the pain and time and spend a little extra to book via skyscanner for a peace of mind, knowing the refund will be processed on a normal timeframe.

I booked my ticket through the website, Once i completed the booking and payment processed. I refreshed the search pages it the price was approximately $800 less. I felt that I am victim.

Cancellation will cost around 80% of paid ticket price, so a 20% refund, calculated in USD. So better buy travel insurance to get covered just in case. Nearly didn't make my flight but got through it. The Service Rep I spoke with on the phone was very empathetic and patient, she did go above and beyond in trying to help me escalate a better refund due to my situation. Luckily it didn't come to that in the end.

I was looking for a flight to Vietnam over Christmas when the air fares are very high and I came across the website of StudentUniverse Australia. I found the tickets I wanted at a very reasonable price, and the transaction was also very easy, especially I did not have to pay surcharge on my Mastercard. Within a week I receive the confirmation and tickets from Malaysian Airlines.

Good company

Good 👍🏻 good experience