Stryda Anmeldelser 

Svar fra Stryda

Oppdatert: 25. aug. 2023

Thanks for reaching out and sharing your rating. We understand that this may be frustrating, but suspensions are not issued without reason and are only temporary.

Our player protection team carefully investigate account activity and will only issue suspensions or bans if our terms of service have been breached. In these cases, and as our terms of service state, any rewards earned may be removed. In the case i assume you mean your Coins; our digital currency, have be removed as money is not won from our competitions.

We appreciate that you many not agree with the suspension and you are more than welcome to appeal it to our customer support team, who will happily review it.

If you have not done so already, you can contact them via help.stryda.gg and create a ticket with them. When doing so, please provide any additional information, screenshots or videos that will help your appeal and so the team can make an informed decision regarding your case.

Thanks,
The Stryda Team.

Svar fra Stryda

16. aug. 2023

Thanks for the taking the time and leaving your review. Feel free to let us know what we can improve on Stryda to turn your review into a 5 Star one!

Thanks,

The Stryda Team

Svar fra Stryda

11. aug. 2023

Thanks for leaving your review! Happy to hear you've enjoyed the Missions available to you on Stryda. Make sure to check out are Ladders too :D

Thanks,

The Stryda Team

Svar fra Stryda

11. aug. 2023

Hey there, Thank you for taking the time to leave your review. We're happy to hear that although you were uncertain at first that you discovered we're legit as you say!

When it comes to reward distribution these changes are not always permanent as we are continually looking for the right balance across all supported games and activities. The team monitor the impact of changes closely and will make changes, when necessary, if we feel something is off. We understand that lowering some reward may not be seen positively, but in general these changes are made after careful consideration and for the continued success of the product.

However, this will be relayed to the team so that its considered when making future updates to the platform.

Thanks,

The Stryda Team

Svar fra Stryda

10. aug. 2023

I assume by money you are reffering to the digital coin rewards.

All changes made to reward distribution (XP, Coins) for Missions, the Battle Pass or Ladders are made with careful consideration and is done to balance rewards evenly across all games we support. We understand that lowering these may not always be seen in a positive light, but were confident that in the long run it will be better for the platform overall.

Having said that changes are not always permanent and the team monitor them closely and will make adjustments accordingly.

Thanks again. Your feedback will be passed on to the team so that it can be considered in future development!

The Stryda Team.

Svar fra Stryda

Oppdatert: 7. aug. 2023

Hey there! Thanks for taking the time to leave your thoughts on Stryda.

So that we can better understand your feedback- would you be able to explain which changes your are referring to more specifically. That way we can direct it to the appropriate teams internally to consider in our future developments

Thanks,

The Stryda Team

Svar fra Stryda

4. aug. 2023

Thanks for taking the time to leave us your thoughts on Stryda! Much appreciated!

Svar fra Stryda

Oppdatert: 3. aug. 2023

Thanks for leaving your review. It makes us super happy to hear that your enjoying the platform and its benefits and we hope you get something nice with your gift cards!

Svar fra Stryda

2. aug. 2023

Hey there!

Sorry to hear you are having issues with this. I would recommend you contact our customer support team about this, they should be able to figure out whats causing this issue for you.

You can contact them through the support widget in the bottom right corner of the website or via help.stryda.gg.

Thanks,

The Stryda Team

Svar fra Stryda

1. aug. 2023

Thanks very much for getting in touch with your review! Glad your enjoying your time so far. Keep it up!

Svar fra Stryda

Oppdatert: 31. juli 2023

Hey there,

I appreciate the frustration your are facing with receiving a ban from our services, however we do not issue these without good reason and after careful investigation.

When bans occur, and as per our terms and conditions, it may result in coins or tokens earned through the identified breach in our rules to be removed. As I hope you can agree it is not in our interest to allow those identified breaking our terms and conditions to still be able to redeem the rewards from our platform.

All the same, I understand that you may disagree or feel this has been issued incorrectly. The best thing you can do is contact our customer support team to appeal the ban. They will happily take another look at your case. You can create a ticket with them at help.stryda.gg. Please provide as much information as possible to support your case, so the team can make the correct decision.

Thanks,

The Stryda Team

Svar fra Stryda

31. juli 2023

Glad to hear your got things sorted now. If there is anything we can do to improve your experience of Stryda and turn this into a 5 Star review please do not hesitate to let us know!

Svar fra Stryda

31. juli 2023

Thanks for taking the time to leave a review. It is super appreciated. Glad you have been able to earn coins and hope you redeem them for something fun from our shop!

Svar fra Stryda

31. juli 2023

Thanks for your review! Glad you like the Missions.

Svar fra Stryda

31. juli 2023

Hey sorry to hear you have been having some issues with the tracking. In these cases please make sure to contact our support team which you can do from the website using the support widget, or by visiting help.stryda.gg.

However, I am happy to hear your are still enjoying your time on the platform!

Svar fra Stryda

31. juli 2023

Thanks for taking the time to leave your review! I am super happy to hear your have been satisfied with our support and the platform.

Svar fra Stryda

7. aug. 2023

Hey!

Thanks for your feedback. Its understandable when rewards get reduced that it can be frustrating or disheartening, but its usually not changed with careful consideration and it's not always permanent.

The team is constantly trying to find the right balance between cost to enter vs rewards and base decisions of a number of factors, like player participation in the Ladders, game popularity (on Stryda), and more. Its carefully monitored, so if we see some changes really aren't working then it will be reconsidered with future updates.

Svar fra Stryda

31. juli 2023

Thanks for taking the time to review Stryda. It is greatly appreciated. I am glad you are enjoying Stryda overall, and appreciate you would like to get more tokens from the Battle Pass. If you require more tokens then there is the option to purchase more via the store.

We have a lot of plans for the Battle Pass in the future. While this may not result in more tokens, we hope it will still add value to your time on Stryda. So please watch this space!

Svar fra Stryda

Oppdatert: 31. juli 2023

Hey there,

Thanks for getting in touch and leaving your review. However I may need some clarification from you. I am not quite sure what you mean with regards to the value of Sundays, as we do not place any importance on our Missions or Ladders based on what day of the week it is, nor am I sure what Al-Taztam is? Perhaps it is a typo or something lost in translation?

It would be appreciated if you could take the time to address this so that I can pass your feedback on to the relevant teams.

Thanks,

The Stryda Team

Svar fra Stryda

31. juli 2023

Thanks for taking the time to leave your rating of Stryda.Glad to hear that you have been enjoying your time on the platform so far.

Regarding your concerns for tokens and coins, we monitor the distribution of these carefully and they may be adjusted from time to time. However, I can't see popularity on Stryda making tokens and coins harder to get.