Petco Anmeldelser 

“Petco’s Repeat Delivery Subscription has been extremely convenient and dependable. The scheduling is simple, deliveries are consistent, and the products are always exactly what I ordered. It takes the stress out of pet care, and I truly appreciate how smooth the entire experience has been.”

Horrible experiencia. Hice una compra on line el 1 de diciembre, no se vio reflejada en la pagina. Envie whatsapp, correos, llamé, me dician que esperara 72 horas, nada, no cumplieron con ningún plazo entregado por ellos mismos, tuve que llamar por lo menos 15 veces, hable con la supervisora, me decian que la compra estaba en ruta, todo mentira. Solo el 17 se vio mi compra en la pagina. Finalmente me
llegó el pedido el 19 de diciembre.

I am a regular saltwater fisher buyer . On Nov 13 at 7:15 I purchased a shrimp from Ty . Upon get the shrimp from the tank it . Fell. . He said it would be fine. He died that night. I call the store spoke with Ty. He couldn’t resolve my problem. I ask for mgr. he said he was but refuse to make good on the shrimp he dropped He was complaining of being tired at work. He seems to be a nice guy and very helpful but I drive 80 miles to buy fish from them . I will be shopping around

Since Renique’s departure, the quality of care at this location has plummeted. Renique, the former salon manager, ran the salon with professionalism, patience, and genuine care. Now, the atmosphere is chaotic and concerning.

My dog, Prince — an exclusive client of Renique for many years, calm and well-behaved — was labeled “overly sensitive,” denied grooming services, blacklisted, and blocked from booking online. This seems to be done out of spite, as Prince never had issues under Renique’s care.

These actions are alarming and unacceptable, raising serious questions about how animals are treated here. We are following Renique to her new workplace, no matter how far, because she treats pets with the respect, patience, and kindness they deserve. 🐾

Not best place to get services for my dog. It’s okay but sometimes they need to check how their employees working

I’ve been to this store three times to buy fish, and every time I got tired of waiting. No one came to help me, even after I asked for assistance. Very poor customer service.

I was at the Petco in Fort Myers Florida this afternoon and had the most wonderful sales person! Her name is Dea and she helped with my purchase and offered suggestions for the best color -and even helped me decide on an engraved name tag. I needed to purchase a collar for a stuffed animal "Capybara" I knitted for my granddaughter. Dea was so friendly, knowledgeable and helpful - made my experience a 5-star!!!

Lamentable como te engañan! Compras por internet, te envían el producto mal y pretenden que vayas a la tienda para ahorrarse el envío por su incompetencia.
Promueven adopciones de animales y después venden animales que tienen por tiempos indefinidos encerrados y les preguntas y te dicen…Están acostumbrados a vivir así!
Menuda fachada de que hacen el bien, felicidades por el buen marketing que puede engañar a algunos…

I have used Petco for grooming services for some time, but first time in this Chicago location. First for my Bedlington Terrier "Mr. Pibb", and now for a new Bedlington Terrier, "Ferris Bueller". Both have been trained as Service Dogs. They check my blood-sugar level by smell - I am diabetic.

Ferris was booked into this location at 613 W. Roosevelt Road, Chicago on July 9, 2025. There was some delay in staff arriving at this location at the booked time of 8:00am, but someone finally arrived and took my dog. He was returned to me at about 11:30am. He looked fine.

Subsequently, he has developed a large patch of black hair on what is a light gray to white dog. This was due to some kind of injury being done to him during the grooming session at your facility that damaged the hair in these locations. Perhaps a burn. The abrupt change in color is a known result of skin injury, often during grooming by a careless or inexperienced groomer. This is well-documented including by the AKC.

I've also attached a photo showing the injury area. I've owned a Bedlington Terrier for over 16 years and this is the first experience of groomer injury to my dogs.

I'm hopeful that there isn't any longterm damage to Ferris Bueller from this grooming. The worst part? Reports directly to Petco are ignored by management.

If I could give them negative five stars, I would — and I’d throw in a sad trombone sound for good measure.

I just spent 20 minutes on the phone (including being put on hold three times — a personal best!) with someone who sounded like they were calling me from the middle of a very busy chicken coop. Between the background chaos and the thick accent, I caught about every third word — and I’m pretty sure one of them was “sorry,” but who knows?

All I wanted was to reset my password. Simple, right? I gave them the exact email address they use to send me my monthly statements (you know, proof I exist), plus the account number from that very statement — which, by the way, arrived today. Their response? “We can’t find an account with that email.”

So after 20 minutes of elevator music, confusion, and me slowly aging, their big solution? “Just open a new account!” Oh sure — and maybe I’ll adopt a new pet while I’m at it just to make the experience complete.

When I asked to speak to a supervisor, I was told, “No supervisors are available.” Naturally. Probably off somewhere avoiding calls like mine. And there was no post-call survey either, which is hilarious because you know they’d rather wrestle a raccoon than let people rate this circus.

To whoever’s in charge of Customer Service — I hope you’re at least pretending to care, because from the outside, it sure looks like no one does.

But hey, the good news? There are plenty of other places to buy pet food. Ones where I don’t have to solve a riddle, wait on hold, and question my life choices just to reset a password.

WOW people gave PETCO 2 stars. I WOULDNT GIVE THEM A 1 STAR!!! GROOMERS AND GROOMING POLICIES ARENT POSTED AND GROOMERS ARE AGGRESSIVE. I TOOK MY BLIND MINI DACHSHUND IN AND THE GROOMER LITERALLY PULLED HER BY HER HARNESS ACCROSS FLOOR TO BACK ROOM! I said" why would you pull her in like that but carry them out!". She said" it's our policy". GOOD GOD! TALK ABOUT MAKING PETS MORE SCARED AND FEARFUL! PLACE IS A DUMP! A BUNCH OF HACKS! DONT GO TO WAUKESHA WISCONSIN PETCO!

The store is filthy, the inventory is limited and the staff and management are nasty. You’ll see a new person there every other week.

They sell diseased fish. You can just look at the aquariums and see why.

I highly suggest Benson’s or Petco in Pittsfield

casi matan a mi perro solo tiene un mes y medio cuando lo fui a recojer me vino con un OJO INCHADO ,LLORANDO y CON LA PATA ROTA.

Compre un terrario grande, primero me lo querian mandar en uber en moto, les dije que no, que seguro llegaría roto!!
Lo mandaron en un coche de disque un mensajero interno, llegó con un vidrio roto!! aparte argumentan que de la tienda salió bien, y ni evidencias tienen de eso! y ahora que si quiero cambiarlo o rembolso, yo tengo que ir a la tienda... no se hacen responsables, pésimo servicio, pesima venta!!

It didn't have a good experience purchasing at Petco. Available employee were too busy doing nothing instead help me and my daughter with her questions and whatever it was necessary for the pet. It was her birthday, I though at least some employee would be helpful to assist us during the purchase. Decided to not purchase anything there at the time - and never. The experience was not good, decided to make my purchase some elsewhere.

Una basura total

We don’t go anywhere else… the employees here are on point… and they have salt water fish

Me enteré de todo le an roto la columna a un perro y le dejaron un ojo Rojo a otro le cortaron la orejo son horribles en redes sociales me enteré pondré una fecha falsa porque no me pasó pero les dejaré la reseña

I've been a long time customer at Petco, Their staff is a bit undertrained in my opinion, please research what your pets needs before buying them at Petco, but they are incredibly friendly and do try their best. The dog toys are averagely durable, unlike some online alternatives, the vet spots are good to.

The store was low on the stock I was looking for. Staff were not attentive or good at offering assistance.