HP Store Anmeldelser 

Order a work station two weeks ago and it never arrived. My money are taken, not order is issued not laptop to arrive Not support on the site, the chat doesn't working, the phones are always busy. So I'm asking my self if one company can not keep their site running properly what should I expect from their laptops?
Absolutely agree with all others, there should not be stars at all...

Expérience horrible avec le HP store. Pour l'achat et la livraison rapide - pas de problème tout se passe bien. En revanche, le service client est le PIRE que j'ai jamais vu. Le laptop a cessé de fonctionner après environ 2 semaines. J'ai dû contacter je ne sais combien de services (et rien n'est clair) pour enfin obtenir une autorisation de retour de mon ordinateur (ce qui a pris 2 semaines d'échange avec le support). Mais ensuite, on me dit que je dois contacter "le revendeur" pour faire l'échange. Sauf que le revendeur en question c'est le HP store, et il est impossible de le contacter. Je ne compte même plus le nombre d'appels passé et après 2 mois, je n'ai toujours aucun solution et aucun moyen de contacter le HP store. En attendant, j'ai payé plus de 1000e pour un ordinateur qui ne fonctionnait plus après 2 semaine. Un vrai scandale pour une telle entreprise. Ce sera en tout cas mon dernier HP...

If I could I would give it zero stars.
I ordered a pc on 4th September last week and the order summary said ‘next day delivery’.
Foolishly, I imagined that it would be delivered the next day, as per eg Amazon.
But no, it appears it means ‘next day after we have got round to processing your order’
My order was placed 5 days ago, and apart from an email confirming the order I have heard nothing. The ‘track my order’ just says ‘processing’ so I asked for an update on 6th Sept which was ‘due within 48hrs’ but 96 hrs have passed and still nothing. The HP store chat bot is woefully over-subscribed (you are 25th in a queue). The HP store customer service number (+44 (0) 20 7660 3859) says ‘due to unforeseen circumstances we are not taking calls’. In other words no way of checking order status.
Altogether one of the worst customer experiences I have ever encountered? HP: WHAT is going on??

Needs to be no stars! I ordered an ink cartridge 10 days ago and was told it would arrive in 2 days. It hasn’t arrived, there has been no reply to my emails and it’s impossible to get through on the phone. HP have my money but I will have to order ink from elsewhere.

Absolutely appalling customer service. Laptop is faulty, WhatsApp customer service team will not help you after 4pm as they close at 6 and ‘they wont have time to help’. Phone team not much better. Laptop went to repair centre eventually and came back with the exact same fault. Trying to get a new repair booked has taken over a week and I’m still no further forward. I use this laptop to assist with my work as Treasurer for a charity and it’s beyond frustrating. Would never buy another product from them again!

Very poor service. Placed my order for a laptop, bag, mouse and extended warranty on 19th August 2025.
It’s now 29th and still no update on shipping.
Customer service said they couldn’t understand it and that the warehouse had failed to respond to their requests for an update so they were gonna email a supervisor.
I went back onto chat to cancel the order and was told it was due to be shipped today 29th August. It’s now end of day on the 29th and it still hasn’t shipped.
If it’s this difficult to purchase an item I can only imagine how difficult it will be to get any sort of warranty help.
Save your time, money and stress levels and purchase another brand locally

Never again.... I bought an ALL IN ONE OMNI STUDIO.. the best one out there currently and most expensive. It broke down within 48hours. HP support wanted me to do a master reset and asked me to go and buy a memory stick to do it..I asked for a replacement (as my work IT said this should not be happening on a new machine). I cancelled the replacement after i got angry with their call centre staff who refused to help. They still havent bothered collecting their own faulty machine.. I was told its only parcel force that can collect and its now the third time I am having to rearrange collection as the first 2 times they just did not bother coming. I called today to alert them to collect but HP said we cant do anything if they dont collect and I would have to rearrange again if they dont bother... that just left me really angry.. Why should I be the one having to chase them to collect their own parcels. its just ridiculous. I complained to their call centre staff. The gentleman rudely said do what you want. I dont care. Apparently the call centre is based in Barcelona (thats what he said) but I just got staff with Indian accents who were extremely rude and told me to do what the hell I wanted. They refused to put me through to a manager in the UK and they dont have a call centre in the UK. I said I hope the calls are recorded and he said no and laughed it off... I am now at my wits end with these people. If you want peace of mind dont bother .... at least your local currys has someone you can physically deal with and talk to.... and are based in the UK. PS I am still waiting for them to collect their faulty item 2 weeks on.. and yes I have still not received my refund of over 1500 GBP and I am chasing them... and yes they refused to refund me in the interim even though I said I am having to pay interest on my credit card for an item due a refund! what an absolute joke...

Ne jamais commander directement via le site HP, c'est un cauchemar sans fin pour se faire rembourser un retour alors même que je n'ai jamais reçu le colis (refus de livraison et retour expéditeur). 3 semaines que j'attends, j'en suis à une réclamation via PayPal.

Hp Care Pack Registration – Wrong Serial Number Issue:
I am writing this feedback as an extremely disappointed customer. For the last five months, I have been trying to get a simple issue resolved. Wrong serial number registered with 3 Years Hp Care Plan and I have provided the correct serial number by phone, email and chat support several times with all the documents and images of the printer with the correct serial number.

I have contacted sales, post-sales, and technical teams through phone calls, live chat, and multiple emails. Every single time, instead of taking responsibility, Hp agents have simply pushed the matter to another department. I have been given different phone numbers, many of which are non-functional or lead me back into the same endless loop of unhelpful transfers.

Not a single representative has taken ownership of my case. This has resulted in a complete failure on HP’s part to deliver even the most basic standard of customer service. For a brand of HP’s reputation, this is both shocking and deeply disappointing.

After months of wasted time and effort, I still have no resolution. The lack of accountability, ineffective communication, and repeated misdirection has completely eroded my trust in HP.

At this point, I expect immediate escalation to a senior manager who can take responsibility and resolve my issue without any further delays. If this does not happen, I will have no choice but to escalate this matter outside HP through consumer protection channels and share my negative experience publicly.

I sincerely hope HP will finally take responsibility and resolve this long-standing issue.

HP laptop has a lot of issues. It runs slowly, the battery drains quickly, and both the keyboard and screen are disappointing. Worst of all, customer support was nearly useless when I reached out for assistance. I regret not choosing a different brand. Given the price I paid, I expected much better reliability and performance. I would not recommend HP.

I ordered an item that showed available for fast shipping. Order confirmation email gave estimate of 19th. Didn't ship and on 18th showed stock issue but kept delivery estimate as 19th. Called on 19th to cancel if not shipped in 24 hours. Said it wouldn't be so accepted cancellation. It then shipped the next day and now have to wait for them to put in a claim, take it to post office and wait 8 days from then. Oh and also their support system is a mess and its not clear that you cant use chat or what's app for orders and they give you an incorrect number.

one of the worst thibgs that i ever had in my entire life is hp printer, it has problems all the time, no paper in printer, ffix printer, all the time every single time after i switch on computer first thing that i have to do is fix printer, without that i cant print it takes 2 minutes, do it every day and you will lose hours of your life during a year, and how invented app, im young but i remember times when you didnt need app to print sth and everything was working for 15 yeras that printer couldnt even last one day without any issue, i hate HP with my whole heart

I WILL NEVER ORDER ANYTHING FROM THIS COMPANY AGAIN.

PRODUCTS ARE MANUFACTURED TO BREAK JUST HAVE A LOOK ON THEYR FORUMS.

THEY DONT HAVE CUSTOMER SERVICE INSTEAD THEY USE AN ASIAN CALL CENTRE AS A TECHNICAL SUPPORT TEAM WHO CAN TAKE YOUR MONEY OVER THE PHONE FOR A LAPTOP BUT CANNOT TAKE ANY COMPLAINTS OR ESCALATIONS, THATS WHEN THEY REMIND YOU THEIR ARE JUST TECHNICAL SUPPORT. (ALL THEY KNOW IS FACTORY RESET IF THEY CAN EVEN UNDERSTAND YOUR ISSUE)

HP HAVE MADE A CONSCIOIS DECISION TO TAKE YIUR MONEY IN ENGLISH AND THEN GHOSTS YOU AND LEAVES YOU WITH THE MOST FRUSTRATING TECH SUPPORT I HAVE EVER ENCOUNTERED. IT TOOK THEM THREE SEPARATE CONVERSATIONS AND AGENTS TO UNDERSTAND I COULDNT CHANGE MY PASSWORD ON A LAPTOP THAT WOULDNT SWITCH ON AT ALL.

DO NOT BUY FROM THIS COMPANY AND IF YOU DONT BELIEVE ME JUST GO ON THEIR OWN FORUMS AND SEE HOW MANY CUSTOMERS EITHER HAD THE SAME DEFECTIVE LAPTOP ISSUE OR HAVE BEEN WAITING MONTHS FOR REPAIRS. MY LAPTOP ISNT EVEN A YEAR OLD AND TBH THE ISSUES STARTED FROM THE VERY BEGINNING BUT I NEEDED IT DESPERATELY FOR MY COURSE. A LOT OF CUSTOMER RECIEVING LAPTOPS THAT ARE ALREADY DEFECTIVE AND THERE IS NO CUSTOMER SERVICE ONCE THEY TAKE YOUR MONEY. MY TEN YEAR OLD GOOGLE LAPTOP WITH MISSING AND FROZEN KEYS HAS ENABLED ME TO WATCH STUFF ALTHOUGH TYPING ON IT IS IMPOSSIBLE BUT IT SAYS SO MUCH ABOUT THE QUALITY. HP IS TRASH AND I WOULD NEVEEEEER RECOMMEND THEM TO ANYONE NOT EVEN MY WORST ENEMY.

J'ai acheté une cartouche HP sur le site HP, suite à une erreur d'adresse de livraison de ma part et corrigé de suite difficilement par chat!
.J'ai ensuite demandé l'et le remboursement !! cela fait 15 jours et toujours pas de nouvelles!
Une vrai honte pour une entreprise de cette ampleur.

Ordered items, didn’t arrive. So called customer service which appears to be a call centre in India were nothing short of abusive . Would NEVER EVER use again. Complete thieves

I tried 3 times to purchase a HP Laptop from the HP Store.

The 1st two times I choose the laptop, entered my details and then the process failed getting to the payment stage.

I tried again last night and entered all my details, including payment information and validated the payment through my banking app and received an order number and a delivery date.

Then a message popped up advising a problem occurred while processing your order. Please contact sales and provide a reference number, which I did.

The sales rep was not particularly polite and just said your payment did not go through the system, which is not that helpful in understanding why it did not go through.

I will not be buying from HP.

Leider richtig schlecht, ich warte seit Tagen auf eine Rückmeldung, der Support sitzt in Asien und versteht einen fast gar nicht und meine bitte, die Rücksendung zu organisieren wird einfach ignoriert.

Hände weg vom HP store, gibt bessere Anbieter & Produkte

Skickar dåligt packade paket i enkelemballage med Post Nord som Kastar paket borde byta namn till Post Mord.

Un ordinateur livré défectueux voici 15 jours. Impossible de faire un retour et un échange depuis le site. Impossible de joindre un conseiller, sinon après des heures d'attente. Aucune réponse aux multiples messages envoyés. C'est lamentable, surtout quand on est une personne handicapée dans l'incapacité de se déplacer. Je n'ai jamais vu un SAV aussi déficient.

I have been waiting over a week now to have my return processed, the fan on the laptop is to noisy so I put in a return request, have followed up again asking why there is a delay and no reply.