Approved Food Anmeldelser 

Great if you're a runner, cyclist and/or use the gym - plenty of high energy/protein gels, snacks, Soreen, shakes and hydration items at the moment. Love that it stops some of the food waste.

I've made 8 orders in the past month (gulp). All delivered quickly, very well packaged and no breakages. Standard delivery seems to take two days to dispatch and one day to arrive for me. I tried fast track delivery once and it arrived next day (ordered before 3pm). Really great for a small company.

I've had a couple of items that were out of stock after ordering, these were refunded to my Approved Foods account. I've had two orders with missing items, the first I didn't report as it was just two little Milky Way bars, the second time it was a larger item. I emailed after delivery on a Saturday (out of hours) and received a reply Monday morning with the options for it to be sent out or refunded. It was all sorted quickly, fantastic service - shout out to Beth!. I will definitely be ordering again.

Great value for products that are still worth buying despite being passed it's BBE. They also used a courier service that kept me up to date every step of the way (DX). Excluding my latest order (Sept 24), It had been a couple of years since I last made a purchase from Approved Food, and even efter that time gap, I still found my experience with them good enough to use again. I would recommend to those looking to buy on a budget and hate the idea of food going to waste.

Easy to order on line, delivery made within a good time frame, all items were as listed. Box was left on front doorstep 10am in full view of main road by DX express, not great. I was surprised it was still there when we got home after 3.45pm.
Would consider not ordering again just because of the delivery which is a shame because the items were good value. reading other feedback i feel this is something Approved foods should deal with.

I really like Approved Foods & we've had some fantastic bargains! However the fly in the ointment is this.I added a case of cat food to my order & upon checking out was asked to remove it. I had to 'cos I couldn't check out. Same problem with tinned tomatoes. I ordered 3 cases of tinned tomatoes @ £1 each. Should've had 18 tins but got 3. Argued that these were never case deals even though picture showed 6 tins. Got fedup of saying Then on another order, I had 2 cartons of Soy milk removed plus a 1p lucky box. I was fully logged into my account, was well within the time items are reserved in my basket. I complained 3 times, just got the answer that I had to make sure I was logged into my account. I was! How could I have added items to my basket otherwise & paid?! I find their customer service crap, sorry but it is & yet the new vamped up site is a dream! I just cannot fault them, swift delivery but the CS is terrible & not fit for purpose. I even asked them to add the 1p lucky box to my order & I'd pay for it. This they never did

Absolutely terrible, dont even bother ordering!

Placed an order, only 11 items out of 41 delivered!
Customer service is absolutely terrible!!
I wouldn't even class it as customer service.
Numerous Days after delivery company sent 2nd parcel back to approved foods due to approved foods apparently not labelling correctly .
Items still not received, nor any refund or correspondence about this.
Absolutely disgusted.
Now have lost financially and dont have any of the products i was hoping on for a party.
Advice--- dont use approved foods, far better sites out there with far better customer service.
Been a customer for years, and recently came back to use again.. Big mistake on my part Wont be a returning customer

Charge you £2.50 to cancel an order that hasn't even been picked or packed yet. I did complain and managed to get the cancellation fee back which is why I will give them 3 stars instead of the 1 I was originally going with (their support is at least compromising/understanding).

But I have never seen a site charge to cancel an order before it had started to be processed before (I cancelled literally minutes after placing order when realised I had made a mistake) so can't take this company seriously.

The products also seem quite expensive considering the majority of them are already past their sell by date.

I have been a customer for many years, and have often resolved not to waste my time with it again. But although the website is clunky, I couldn't resist the allure after getting an email from them. I was just about to check out this morning, having spent more time than it was worth trying to fill my basket. First of all, the price of some items I'd added yesterday increased. I get that - it was yesterday's deal. But then two of the items in my basket were suddenly sold out, despite a promise on the website, with a timer, that goods will be held while you are actively shopping. I wasted good time tracking these items down to fill my basket, then suddenly they were taken away from me??? Sorry Approved Food, I'm over you (again)!

Apparently there is no costumer service - I’ve sent emails / messages / Facebook messages and tried calling and nothing - no one home it seems to give me a refund on orders I’ve waited a week for

I ordered from Approved Food when they first opened, and quality and service was always there.

I dropped off ordering for a long time, but placed an order recently.

I ordered some make up, and on opening the box, the foundation had heavily leaked in the box, with some items in poly bags, others not. What was clear was the items had been used as there was no seal on many and looked used. Same applied to the lipsticks, the container was sticky with smeared lipstick, a few had hairs stuck to the containers, and again they had clearly had been used. I even had an Amazon sticker on some of the items, which made me feel it was a return from Amazon, and they had bought in used/returned stock. All items have been binned as they too disgusting to use.

I haven’t contacted customer service because after reading the reviews on here, there is no point, so a lesson to myself. This is the last time I will be ordering from them. Save your hard earned cash, it’s not worth it.

Slow dispatch and delivery. Items arrived damaged and 2 large crisp bags open with the contents all in the box and subsequently had to be thrown away. When I contacted customer services to inform them, it was a voicemail message ( leave your name , order number, contact details and issue and someone will get back to you within 24-48 hours - 7 days later no-one has got back to me. Would avoid this company like the plague.

Stetua didn't change, chased an told was out for delivery that day when it wasn't. Was told it was in transit another day it wasn't. They said they'd contact the currier and get back to me and didn't. Eventually after weeks they admitted it went missing couldn't deliver the items I ordered and id ger a refund in 30 days. Scam. I've since read they deliver items up to 4 years out of date?!

I've a few orders from approved food and have been aware of the best by dates, no issues at all, not until the last order. I ordered a value box, fortunately it was only £1.50, most of the contents were damage, one item was dated 2020 expiry. I decided to bin them due to health reasons, another item looked as though it had been used and obviously returned to Amazon, I received a credit for the item very promptly. I will continue to purchase but highly recommend not to purchase the bargin boxes, they are not worth the the money. Customer service is very good.

Have used this site for I number of years and only ever come across 1 packet of cakes which had actually gone past the use by date, not JUST there the best before date.
As the price of shopping has increased,so has my need to use these kind of sites, just so I'm able to feed my family of 5....we all have to live off my husband wage& my pip due to my disabilities.We need to create LESS waste in the country, &if that means paying less for food because its a little damaged or last its best before date, I'm fine with that.

Ordered some Ferrero Raffaello, both were delivered cut seal. One expired 2022 while other one only had 35 instead of 40. Was told they can't replace these even though the price increase

AVOID THIS JOKE OF A COMPANY. HOW THEY ARE STILL TRADING IS BEYOND ME. JUST LOOK AT THEIR REVIEWS. EVEN MOST OF THE SMALL PERCENTAGE OF POSITIVE FEEDBACK LOOKS SUSPICIOUSLY FAKE WITH THE DATES BEING SO CLOSE TOGETHER.
SO, WE HAD A NUMBER OF PROBLEMS WITH THE GOODS THEY SENT. MOST ARRIVED DAMAGED IN SOME WAY OR ANOTHER DUE TO POOR PACKAGING. BUT, EVEN WORSE, A NUMBER OF GOODS WERE MISREPRESENTED AND THERE WERE SOME OTHER OUT OF DATE GOODS THAT CAUSED STOMACH UPSETS AND DIARRHOEA, WHICH THEY REFUSED TO ACCEPT A RETURN FOR, AND TOLD ME I WOULD HAVE TO PAY TO RETURN THE OTHER GOODS!
I HAD TO OPEN A REFUND CLAIM WITH THE PAYMENT METHOD PAID TO GET MY MONEY BACK.
WHEN I TOLD DISAPPROVED FOOD I WANTED TO RETURN THE GOODS THAT WERE OFF AND CAUSED STOMACH UPSETS AND DIARRHOEA THIS WAS THEIR RESPONSE:

Felisia (Approved Food)

Feb 16, 2024, 13:15 GMT

Hello,
 
We have sold a substantial amount of this product and have had no other complaints regarding it, and it is highly unlikely that these products would cause the symptoms you are describing.
 
Kind regards
Felisia

AS YOU CAN SEE, NOT ONLY DOES THIS QUESTION MY INTEGRITY BUT THEY ARE IN BREACH OF THE SALE OF GOODS ACT.
LIKE I SAID, A JOKE OF A COMPANY. JUST LOOK AT THE REVIEWS. IF YOU'RE THINKING OF PURCHASING FROM THESE CLOWNS, THINK AGAIN. OR, BE IT AT YOUR OWN PERIL

You can buy cheaper from shops. Rip off. Stuff well out of date. Will never use again.

Used to be good but now things are so far out of date it’s questionable as to their safety. It’s supposed to be near or just past sell by date but now it appears it doesn’t matter how old it is they’ll send it. Won’t bother again not even cheap half the stuff is cheaper in home bargains and their stuff is in date!

I ordered some out of date food from this company, assuming that it would be ok to eat. One of the items was 9 packets of love popcorn. On opening the first packet it smelt rancid and on tasting it, spat it out. It was disgusting and tasted of gone off cooking fat, absolutely inedible. U phoned the company and left a message with contact details and order number as requested. 4 days later and I am still waiting for a call back. I had also ordered a small container of salt. On opening the box, within a box, within a box all the salt was covering the entire contents, leaving me to wipe every item before putting it away. Not happy!!

Absolute rubbish company! My first order last week was for coffee pods, Kleenex tissues, diet Coke and an Advent Calendar. Order delivered today in a large cardboard box. I have no need for 18 out-of-date packets of Walkers hot chicken wings crisps and certainly will not be ordering from this company again. We are still laughing at this company's incompetance!!

First time ordering. Pros: some great bargains to be had. Great way to stock up on snack and 'junk' food. I only ordered items which were 'best before 2023' dates (although noticed some items were 2 years old!!!) incorrect dates given it seems!
Cons: Not sure why items are 'limited' to 2-4 per order, we are a family of 6 so doesn't work for us! Besides, the whole point is to off-load items which are due to go out of date, so why limit and hold on to for longer? Minimum order of £22.50 is way too much (i can do a proper grocery shop for this amount) plus you have to add postage which can bring this up close to £30. Postage is too much. Minimum spend should be reduced to £10 with free postage otherwise defeats the object. Found website difficult and clunky to navigate.

Not something I will be ordering regularly, maybe every now and then to top up on snacky stuff and when I can afford to spend a bulk amount of £25-£30.