Extremely helpful and friendly communication and easy payments throughout. The site was secure, clean, welcoming, and super easy to access. We had a small outdoor unit, and our belongings (even antiqu... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Renting a unit in the Motherwell facility for approximately six months has been a good experience. The premises are clean, the signage clear, and the range of unit sizes provides a good choice. Managi... Vis mer
Selskapet har svart
The process of booking and completing the unit was very easy and efficiently processed. The location of the Motherwell units was ideal and handy for where I live. The units are compwtively priced a... Vis mer
Selskapet har svart
Dionne was so helpful, getting started was hassle free. Facility is great, easy to access and navigate. Plenty trolleys to transport items to and from vehicles, goods lift to upper floor easy to opera... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
With 50% off your first 2 months, we offer storage units for everyone. Storage Vault offer Self-Storage facilities in Glasgow & Paisley.
Kontaktopplysninger
1 Macdowall Street, PA3, Glasgow, Storbritannia
- 0141 889 1000
- info@storagevault.com
- storagevault.com
4,4
Enestående
810 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 92 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Extremely helpful and friendly…
Extremely helpful and friendly communication and easy payments throughout. The site was secure, clean, welcoming, and super easy to access. We had a small outdoor unit, and our belongings (even antique furniture) were as good as the day we put them in there 2 years previously. Wouldn’t hesitate to use again
26. juli 2026
Anmeldelse skrevet uten oppfordring
Cancellation fees
Cancellation fees and notice not advertised on website or App,
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Storage Vault
The cancellation notice period and applicable terms were provided within the Licence Agreement, which was accepted when your storage agreement commenced.
The charges applied are not a cancellation fee; they represent the rental charges due during the agreed notice period and are calculated on a prorated basis.
Had our team been contacted before cancellation was requested, we would have been happy to explain the process and confirm any amounts due. Our team remains available through our website, App, and contact centre should customers require assistance.
Returning customer
The company is so helpful they go out there way to help in any way they can and the location is ideal for me.and the staff are great especially Nyree and Lizzie.and there price is very reasonable.i have used this company before and I will keep coming back.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Very easy and straightforward
Very easy and straightforward
1. juli 2026
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Great service.
Great service.
Great team.
Clean facilities and very easy to access.
Would highly recommend to anyone.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Storage Vault
Thank you for your fantastic review! We're delighted to hear you're enjoying your experience with our team and finding our facilities clean and easy to access. We really appreciate your recommendation and look forward to continuing to provide you with a great storage experience.
Tbh communication is pretty poor
Tbh communication is pretty poor. I got my vault and stuff moved in which was fine. The company failed to inform me that I had to bring my own padlock. I was told the person sent the email to the wrong email address. After a stressful day of moving my belongings the last thing I wanted to do was go and buy a lock when I could have bought this in advanced.
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Storage Vault
Thank you for taking the time to leave your feedback. We're sorry to hear your move-in experience wasn't as smooth as it should have been. Our booking confirmation email does include information advising customers to bring their own padlock, but we're sorry if this wasn't clear or wasn't received. We appreciate your comments and will continue looking at ways to make this information more prominent to help avoid similar situations in the future.
Handy and Cost Effective
The process of booking and completing the unit was very easy and efficiently processed. The location of the Motherwell units was ideal and handy for where I live.
The units are compwtively priced as against other facilities in the area.
Using the key code entry system is very straightforward and the instructions for using the Goods Lift are clear and easy to follow.
I would have given this a 5* review with the only slight issue being on one of the visits the lift was faulty. Contact with the central office managed to resolve the issue after about 30mins. There were no further issues on all subsequent visits
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Storage Vault
Thank you for your review. We're pleased to hear you found the booking process straightforward, the location convenient, and our storage competitively priced. We appreciate your patience with the temporary lift issue. Thankfully, it was an isolated incident, and we're pleased our team was able to resolve it quickly, so there were no further disruptions. Thank you for choosing Storage Vault.
(Grangemouth Storage Vault )
(Grangemouth Storage Vault )
Fantastic service start to finish. Unit fantastic. Great experience all round.
Would definitely use again if needed.
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Storage Vault
Thank you for your fantastic review. We're delighted to hear everything went smoothly from start to finish and that the unit was just what you needed. It's great to know you'd choose Storage Vault again, and we look forward to welcoming you back whenever you need us.
Highly Recommend
I have been using Storage Vault for around a year now and have had a fantastic experience throughout. Their prices are among the most competitive I could find, offering excellent value for money.
Recently, I removed some items from storage and no longer needed my 75 sq ft unit, so I enquired about downsizing to a 25 sq ft unit. I spoke with Rachel Divers, who handled the entire process quickly and efficiently.
I had been comparing prices with other storage providers and explained that I would prefer to stay with Storage Vault rather than move my belongings elsewhere. Rachel immediately worked to find the best possible option and provided a price that simply couldn’t be beaten.
Not only did she secure a great rate, but she also found me a new unit within minutes, located in the same block as my current unit, making the move incredibly convenient.
I am absolutely delighted with the service I received and would highly recommend Storage Vault to anyone looking for short-term or long-term storage solutions.
Excellent customer service from start to finish—10/10!
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Storage Vault
Hi Jodie,
Thank you so much for such a thoughtful and lovely review. It genuinely means a lot to hear that you’ve had such a positive experience with Storage Vault over the past year.
It was really a pleasure helping you with your move to a smaller unit, and I’m so glad we were able to find something that felt right for you so quickly and easily. Making the process smooth, stress-free, and convenient is always what we aim for, so it’s wonderful to know that came through in your experience.
I truly appreciate your kind words and your recommendation. If you ever need anything in the future, please don’t hesitate to reach out I’ll always be happy to help.
Kind Regards
Rachel
Persistent access issues
Although the initial interaction with Storage Vault Paisley was good. It's now clear ongoing quality of service is sub-standard and provides little value for money. In the 3 months since signing up, admin errors and faulty equipment have prevented access during agreed hours. If convenient access is one of the selling points, then this is not what is being delivered! My advice, shop around and find a more consistently reliable alternative. There's plenty of competition in the local area.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Storage Vault
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience hasn't met your expectations.
We'd like to provide some context regarding the access issues you've experienced. The first occasion where your access code did not work was the result of an administrative error following a missed payment over a weekend. We recognised this mistake, resolved it promptly, and have since updated our internal processes to help ensure it does not happen again.
The more recent access issues are related to an intermittent fault with the keypad system supplied by our access control provider. Unfortunately, because the fault is intermittent, it has been difficult to identify the root cause. However, we want to reassure you that we have done everything possible from our side to rectify the issue and remain in regular contact with the supplier while they continue to investigate and work towards a permanent solution.
We fully appreciate that reliable access is one of the key reasons customers choose self-storage, and we understand how frustrating these issues have been. While the circumstances have been outside of our direct control, we recognise the impact they have had on your experience and sincerely apologise for the inconvenience caused to which we have discussed with you recently.
Thank you again for your feedback. It helps us improve, and we remain committed to providing the reliable service our customers expect.
Stefini and Callum at Storage Vault Paisley.
Very easy to set up and obtain my first…
Very easy to set up and obtain my first storange unit. Danielle & Rachel were superb in answering all questions and in sorting all arrangements.
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Storage Vault
Hi Stuart,
Thank you so much for your lovely feedback. We’re really pleased to hear that getting your storage unit set up was easy and straightforward for you.
Danielle and I are happy to know we were able to answer all your questions and make the process smooth for you and we really appreciate your kind words.
If you need anything at all going forward, please don’t hesitate to reach out. We’re always here to help.
Kind Regards
Rachel and Danielle
Got 2 Storages from them while I was…
Got 2 Storages from them while I was waiting to get my new house. Very secured and clean facilities. 2 times I had to call the office and Kenneth was very helpful, polite and always making sure that I am happy with my units. Will use them again in the future 100%
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Storage Vault
Thank you for your review and for choosing us during your move. We're glad to hear you were happy with the facilities and the service from Kenneth. We'll make sure he sees your feedback. We appreciate your support and look forward to seeing you again if you ever need storage in the future.
Good storage unit with excellent…
Good storage unit with excellent access.Exceptionally helpful and friendly staff.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Storage Vault
Thank you for your review. We're pleased to hear you found the storage unit easy to access and our team helpful and friendly. We appreciate your feedback and your custom.
Dundee Storage
My storage unit was very easy and convenient to access, Dionne and Colin at the Dundee branch were really helpful. I would definitely recommend Storage Vault, and I would definitely use them again in the future!
8. juni 2026
Anmeldelse skrevet uten oppfordring
I had stored stuff from my mum's house…
I had stored stuff from my mum's house for nearly 3 years. Great staff contact whilst arranging and easy instructions for access etc.
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Storage Vault
Hi Margaret.
Thank you very much for taking the time to leave this 5 star review for us.
We are so happy to hear that you loved our facility and we wish you all the best in the future.
Please recommend us to all family and friends.
Take care.
Stefini and Callum at Paisley.
Glasgow Cambuslang team excellent service
Easy to organise storage with great access into the premises and location off the motorway. Extremely reasonable prices. The whole process and customer service from Danielle and Rachel has been amazing, very helpful.Thank you for making everything so simple and efficient.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Storage Vault
Hi Hazel,
Thank you so much for your lovely feedback. We’re really pleased to hear that everything has been easy to organise and that you’ve found the access, location and pricing worked well for you. It means a lot to know the whole process felt simple and efficient for you.
We’re especially grateful for your kind words about the service from Danielle and I — we’ll make sure that’s shared with the team. It’s been a pleasure helping you, and we really appreciate you taking the time to leave such thoughtful feedback. Thanks again for choosing us!
Kind Regards
Rachel and Danielle
The lovely guy that I speak to on the…
The lovely guy that I speak to on the phone I think he is called Kenneth is so helpful with setting up our vault
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Storage Vault
Thank you for your kind review. We're delighted to hear that Kenneth was so helpful in setting up your storage unit. We'll be sure to pass on your lovely feedback to him.
Glasgow Cambuslang
The staff Danielle and Rachel over at Glasgow Cambuslang made my experience a breeze.
Always responsive to communication and the site was well maintained. Would definitely use again.
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Storage Vault
Hi Fivos,
We’re really glad everything ran smoothly for you and that the team at Cambuslang helped make things easy and stress-free
We’d love to have you back anytime always happy to help make things just as straight forward
Kind Regards
Rachel and Danielle
Helpful friendly staff and great value
Dionne was so helpful, getting started was hassle free. Facility is great, easy to access and navigate. Plenty trolleys to transport items to and from vehicles, goods lift to upper floor easy to operate. Excellent value, well maintained and secure.
25. mai 2026
Anmeldelse skrevet uten oppfordring
Great experience using Storage vault
Great experience using Storage vault. I’m so glad I used the service. The entire process was smooth.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Storage Vault
Hi Ituah.
Thanks again for taking the time to leave us this 5 star review.
We were delighted to have you as a customer and please dont hesitate to contact us in the future if you ever need us again.
Stefini and Callum at Paisley.
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