Steamery UK Anmeldelser 355

Delivery service excellent and informative.

Nice but overpriced products. However customer support is just awful. The slowest responses I’ve ever encountered. You wait days between replies.

For a premium product, the support is more like a budget brand.

Very prompt delivery, Quality hand steamer, great price in the sale too

Fantastic. Really gentle bobble remover.

On time fulfilment of my order: No muss, no fuss!

Steamery bubble remover is an efficient machine to remove bubbles and make your fabric good as new again! I'm very happy with my purchase and its worth the price. Definitely recommend it to others.

Nice website. Nice Branding and prompt delivery. Everything you would expect from a high end brand.

Very efficient delivery. The best fabric shaver I have tried so far!

I got this as a gift for my boyfriend who is historically bad at using an iron and he really loves it :)

Non-existent customer service. Do not buy. My husband bought a Steamery as a Christmas gift. However it was unwanted due to the mixed reviews of performance quality. We have been emailing since 3rd January to arrange a return (the process they specify) and still no response, despite following up 3 times. There is no phone number available or alternative route to contact. We have an unopened/unused and unwanted item. I hope Steamery monitor these reviews closer than their contact mail email address.

Ordering process very straightforward and delivery as predicted within two days. Very impressed with the Pilo2 fabric “shaver”, way ahead of other products pretending to do the same job. So good we’ve actually purchased a second unit. Rejuvenating all our knitwear and delaying trips to charity shops.

Excellent products delivered in time stated. My only criticism is that the packaging was excessive.

Quick service - next day delivery. Easy website and ordering process

Great product - our knitwear is rejuvenated!

Great innovative products at reasonable prices. Highly recommend.

I was very disappointed with the clothes spray because I do not like the smell of it which, to me, smells nothing like the description, more like throse over perfumed fabric conditioners.
I did feel like returning it with a note re above comment.

I had placed an order before Christmas for a steamer and lint roller for my partner. Upon delivery I noticed the lint roller had not been included within the shipment.

I raised this with the contact details registered (along with providing evidence) which was initially replied to by a representative named Lucy, who confirmed she had re-submitted the order for the missing item. That was the last contact I had with the team.

After not receiving anything for a following fortnight, I once again reached out, and have received any response.

The current total of chaser messages sent now stands at 4 emails, and have resulted to more formal proceedings through Amex.

Terrible service.

I have been trying to reach out to Customer Support team for over a week now and I have had no replies. The chat bot promises to create a support ticket that actually never gets created, I reached out directly though email a few times and got no reply. I even installed Messenger hoping that maybe this channel will allow me to speak to someone in the company.
I bought a steamer and when watching tutorials I realised that the product I bought isn't working horizontally and so I wanted to immediately replace it with another steamer that does work horizontally. Unfortunately this level of detail is missing in the product description or comparison on the website so I just simply assumed they all work in similar ways.

I cannot use the product I bought cause I've been hoping to replace it, but at the same time I have no successful contact from the Steamery team to progress with a replacement. I'm stuck and now I truly regret buying from this company.
I'm very disappointed with my experience.

I would never buy from this company again

Great product and great service

Such a good product ! My clothes look brand new again !