Jag är nöjd med min Steamery men inte med kundsupporten tyvärr. Skickade mail om fraktskadad leverans med läckande produkter den 1/5, fortfarande inte fått något svar från er.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I’ve bought a steamer from this brand . But I wanna return because It’s abit too big for me . They said including the return label in the package but nothing at all . I try to sent at least 2 email to... Vis mer
I bought one of their more expensive steamers. I. have had it a year. it stopped working. I descaled it and looked at every way to get it to work. unfortunately no success. for nearly 2 months I have... Vis mer
Bästa tvättmedlet, drygt och tar bort både dålig lukt och fläckar. Kan upplevas dyrt men ör värt varenda krona eftersom det är både drygt och bra!
Selskapet har svart
Informasjon om virksomheten
Om Steamery
Skrevet av virksomheten
Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories
Breathing fresh air into textile care
Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.
The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.
We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.
Kontaktopplysninger
Sankt Paulsgatan 22B, 118 48, Stockholm, Sverige
- +4610-206 50 15
- info@steamerystockholm.com
- steamerystockholm.com
2,3
Under middels
21 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Jag är nöjd med min Steamery men inte…
Jag är nöjd med min Steamery men inte med kundsupporten tyvärr. Skickade mail om fraktskadad leverans med läckande produkter den 1/5, fortfarande inte fått något svar från er.
26. april 2026
Return-customer service
I’ve bought a steamer from this brand . But I wanna return because It’s abit too big for me . They said including the return label in the package but nothing at all . I try to sent at least 2 email to ask for the return label and NO answer from the customer service . Really bad service . I do not recommend!
14. mai 2026
Anmeldelse skrevet uten oppfordring
Produkten gick sönder direkt redan vid…
Produkten gick sönder direkt redan vid användning
28. april 2026
I bought one of their more expensive…
I bought one of their more expensive steamers. I. have had it a year. it stopped working. I descaled it and looked at every way to get it to work. unfortunately no success. for nearly 2 months I have sent several emails. I tried calling. I have received absolutely zero response. incredibly disappointing .And very unprofessional. I used to stock this brand in my store and have always recommended their steamers and other items. I will never recommend them again. I am not one for writing a negative review as I have a business of my. own. This is the very first negative review. But I feel it must be written.absolutely no customer service very very bad for a company I used to hold in a very high regard
Grainne
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Steamery
Hej Natalie, tack för att du tog dig tiden att skriva ett omdöme. Jag är ledsen att du inte har en bra upplevelse med vår avnoppare. Jag kan se att du har ett ärende hos vår support, och vi skickade ett mejl till dig med nästa steg för hur vi kan gå vidare. Önskar en fortsatt fin kväll och helg!
Bought It to clean my socks and few…
Bought It to clean my socks and few knit. I have it more than 4 years without issues .. gg
18. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Steamery
Hello Neeco, thank you for taking the time to write a review. We're happy to read that you seem to have gotten great use of your fabric shaver. Wish you a lovely day and rest of week.
Missing items and no customer service
I ordered a steamer with two bottles of steam water. I only received the steam water and NO steamer. No one is responding from customer service either.
8. april 2026
Svar fra Steamery
Hello Michael, thank you for taking the time to write a review. I am so sorry for this experience - this is not how it should be. Mistake is on us, and I can see that our support team helped you organize a new shipment of the missing item. Let us know should you have any questions in regards to this and we're happy to help. Wish you a nice day.
absolut kein Interesse von…
absolut kein Interesse von Kundenservice, ich habe versucht meine beiden Geräte umzutauschen, da beide Geräte Pilo 1 & 2 nach der ersten Ladung nicht mehr wollten - soviel bla - bla emails habe ich noch nie erhalten, anstatt umzutauschen.
Leider nicht empfehlenswert und schade für den teuren Kaufpreis
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Steamery
Hello, thank you for taking the time to write a review. Very sorry to read about the experience you had with our fabric shavers. When contacting our customer service about exchanges or returns due to defects, we usually want to investigate if the errand should be treated as a warranty/claim rather than a return/exchange because then we can offer a much smoother process. Very sorry if you did not have this experience with our team. Should you have any further questions or concerns please don't hesitate to reach out again and we're happy to help. Wish you a nice day.
Fausses réductions de prix pendant le Black Friday
J’ai acheté le steamer cirrus 3 le 27.11.2025, en promotion black friday affiché avec un prix de départ de 180€ avec un pourcentage de réduction de 25%, soit 45€ de moins. Aujourd’hui je retourne sur le site et je m’aperçois que l’article est vendu a plein prix a 160€ ! Curieux ça !
6. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Steamery
Hello, thank you for taking the time to write a review. We’re really sorry for the confusion regarding the pricing of the Cirrus 3. We understand how frustrating it can feel to see a different price after a promotional period.
To clarify: During Black Friday, we offered a 25% discount on the original price of €180, which brought the price down to €135 (-45€ as you mention). After the campaign ended on December 1st, we reviewed our pricing and made a permanent adjustment — from December 2nd onward, the new regular price became €160.
This means the Black Friday discount was applied to the original price, and the later price reduction is unrelated to the campaign. Our intention is never to mislead, and we’re sorry if this created a misunderstanding.
If you have any questions or would like us to look into your order further, you’re always welcome to reach out to our customer care team — we’re here to help.
Thank you again for sharing your feedback.
Warm regards
Bästa tvättmedlet både drygt och tat bort fläckar och dålig lukt
Bästa tvättmedlet, drygt och tar bort både dålig lukt och fläckar.
Kan upplevas dyrt men ör värt varenda krona eftersom det är både drygt och bra!
20. november 2025
Svar fra Steamery
Hej Maria, tack för att du tagit dig tid att lämna ett omdöme. Vi blir jätteglada att läsa att du är nöjd med tvättmedlet. Önskar en fortsatt fin dag!
Svar fra Steamery
Hello Astra, thank you for taking the time to write a review. We're very happy that you seem satisfied with the order. Wish you a nice day!
I’ve had two machines to remove the…
I’ve had two machines to remove the pill of the wool and both have stopped functioning within a few times usage. Never buy this product, it’s way too expensive!!
5. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Steamery
Hello, thank you for taking the time to write a review. Very sorry to read about this experience you've had with our fabric shavers. Our support team would be happy to help you with troubleshooting and next steps. Please don't hesitate to email us at info@steamery.se. Wish you a nice Friday and weekend.
Der Kunde muss berücksichtigen
Der Kunde muss berücksichtigen, dass er +50% Steuern für diese Produkte werde bezahlen müssen. Zudem braucht dieses Unternehmen UPS als Paketdienst. D.h es könnte sein, dass man seine Bestellung nie sehen könnte.
10. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Steamery
Hello Felix, thank you for taking the time to write a review. If you are based outside EU you will most likely be subject to tax and custom duties. You can find this information online at our website. UPS is indeed our standard delivery method when ordering from outside Europe. We appreciate the feedback, and I'm sorry to read that you delivery experience does not seem very satisfactory. If you would have any issues receiving your parcel, please don't hesitate to write to us and we're happy to help. Wish you a lovely day.
To be avoided/att undvikas!
Delivery never made = this website steals, lies and rips off its customers = to be avoided!
Leverans aldrig gjord = den här webbplatsen stjäl, ljuger och sliter av sina kunder = att undvikas!
18. august 2025
Svar fra Steamery
Hello, thank you for taking the time to write a review. I am very sorry to read about your experience. I can see that you have a ticket with our support and that your parcel seem to be lost by the carrier. That is very unfortunate, and of course we will help you further. I can see that we just solved your errand, and I hope the solution feels okey. Please don't hesitate to contact us again if you have any questions. Wish you a nice day, and once again, very sorry for the inconvenience.
Svindålig produkt
Svindålig produkt, blir missfärgningar på steamern och vattenbehållaren går sönder. Skulle inte rekommendera till någon
18. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Steamery
Hej Carl, tack för att du tar dig tiden att lämna ett omdöme. Jag är hemskt ledsen att du upplever att vår steamer inte håller måttet. Om du hör av dig till vår support via mejl till info@steamery.se så tar vi gärna en titt på din steamer via video och foto för att se hur vi bäst kan hjälpa dig. Önskar en fortsatt fin dag.
Risk your life to test the product
My steamer started leaking through the power cord and short circuited my house. When reaching out to customer support there was apparently nothing they could do because I don't have a proof of purchase as it was a gift from an ex. Their suggestion was to use a tooth pick to clear the holes (nothing was blocking them) and try again - not really a great suggestion given we're talking about water and mains electricity.
They don't have a repair service to offer, even if you're willing to pay for it. You'll end up paying top dollar for something that will break after a few months and you won't have an easy time getting repaired.
Go elsewhere.
22. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Steamery
Hi Rob, thank you for taking the time to write a review. We're very sorry for this experience, and the steamer should indeed not leak water during usage. We're currently not able to offer repairs - that is something we are continuously looking to be able to do in the future. So sorry this option is not available at the moment.
Whenever we handle warranty matters, we must always have some sort of proof of purchase to proceed with the claim. This is according to our policy and consumer law, were the receipt serves as a valid base. We understand it might be difficult to get a hold of if you were gifted the steamer and so sorry for the inconvenience this request may cause. If you have any further questions about this matter, please don't hesitate to contact info@steamery.se (EU), info@steamery.us (USA & Canada) or contact@steamery.co.uk (UK) and we're happy to help best we can and see if we can present a solution for you. Wish you a nice day.
Svar fra Steamery
Hello Mariia, thank you for taking the time to write a review. We're very happy to read that you seem satisfied with both the product and shipping experience. Wish you a lovely day!
Besviken på effektivitet hos Pilo… Den…
Besviken på effektivitet hos Pilo… Den gamla modeller var mer effektiv
22. november 2024
Svar fra Steamery
Hej, stort tack för att du tagit dig tiden att lämna ett omdöme. Ledsen att du känner att vår föregående modell på avnopparen Pilo var mer effektiv än uppföljaren. Om du skulle misstänka att det kan vara något fel på din produkt får du gärna kontakta vår kundtjänst (info@steamery.se) så kan vi hjälpa dig bedöma effektiviteten på din Pilo 2. Önskar en fortsatt fin dag.
Skøn duft på flydende sæbe til wool og silk
Meget, meget fine produkter. Og skøn duft på jeres flydende sæbe til wool and silk.
22. november 2024
Svar fra Steamery
Hej Lene, stort tack för att du tagit dig tiden att skriva ett omdöme. Vad fint att du verkar tycka om vårt tvättmedel. Önskar en fortsatt fin dag!
Je n'ai jamais reçu mon produit et n'ai…
Je n'ai jamais reçu mon produit et n'ai jamais eu de réponses à mes demandes au service client.
17. november 2024
Svar fra Steamery
Hello Géraldine, thank you for taking the time to write a review. I am so sorry that you did not receive your parcel from DHL. I can see that you've been in contact with our support and we started an investigation regarding your parcel. Please don't hesitate to contact us if you have any further questions or concerns meanwhile.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.