Stansteadairport Anmeldelser 

NO ambulift. Had to descend steep staircase. Then crammed into minibus

Very bad experience, and it’s not even finished yet.

My mistake was not reading the reviews in advance… never again.

Here is my story: I booked a long stay for 6 days for £60. Today I am returning to Stansted, but I changed my flight and will arrive 9 hours later than the original time. Because of this, they want to charge me an extra £45.

Please read the terms and conditions very carefully before booking.

So far, this has been a terrible experience.
I will update this review tonight with the final outcome.

My suitcase did not arrive on my flight and I reported this at the airport and was told to complete a form I was not given any reciepts or documentation. 7 days later with no one contacting me I can't search for my report as I do not have a ref no, - which I was never given.
Staff are uncaring, rude and so unprofessional. None of the advertised numbers for the aiport are being answered, so I cannot speak to anyone to get an update, I'm just left in hte dark - with my suitcase still unaccounted for

Sailed through seamlessly, great experience

Utter rubbish. Unhelpful uninterested staff who give no help and make you feel that you are a nuisance. Outward bound a party of 5 including 2 in wheelchairs had to find our own way to departure gate once through security (who were the only department happy to help) and returning to the UK the only helpful person was the chap who helped us off our plane. We have returned from Krakow airport and their staff and service are fantastic.
Stansted should be ashamed.

1 strar is too much..very bad experience with this airport, very crowded, long security queues where security pick on you even I'd the seal of the liquid back is broken. Change your liquid bags! They very bad quality..everything in this airport is designed for you to be delayed and miss your flight so you would spend more and buy another flight. Rarely you can find a staff member who is polite.

Rip off parking fines for hesitating on roundabouts trying to understand their very confusing signage.

Not the best experience as the airport was very, very busy. The security procedures, although necessary were exhausting. Long bag check queues. Glad I just had a small back pack.

One of the worst and unprofessional airport parking service I have ever seen.. Keep changing plan at the last minute.. And asking you to drive to short term parking slot and their driver take your car to 20 mls away parking plot and making you pay on both journey for parking extra... When arrive at airport instead of returning car their they will take you to the parking slot which which is 15 mls away with very inconvenient journey... Never use this service

What has happened to the U.K. airports…..?????

They used to be clean, efficient and well regarded in the travel industry.

Came through Stanstead Airport today and it was a disgrace. Filthy, ceiling panels missing all over the place, carpets grimy and unkept, litter everywhere….

The U.K. in general was a leader in air travel, but I’m sad to say we are a second rate little island now and the world has moved on and left us a laughing stock….

More on special assistance! Disgusting experience, i was told despite booking way in advance there would be no one to help me and i would have to wait there for 1-2hrs, saying my 18yr autistic son could push me, telling me it isn’t far to walk!, refused to collect us from VIP lounge. VIP STAFF were fab and so apologetic about this refusal! Finally got to the plain and guess what NO lift available! Service needs an overhaul, also witnessed a lady in a wheelchair waiting, who suddenly got up and almost jogged to the shop for something! People using the service just to make quing easier need to be stopped somehow

stanstedairportparkingservices
People, don't rent this parking lot, they are thieves, they make you pay extra money to enter the barriers at the airport, they earn £10 per person and the price for a trip by car is the same and how many people get into the van, scammers, they abuse this service

I've never used Stanstead before, although I travel a lot it's normally from Heathrow or Gatwick occasionally!! The introduction of drop off & pick up charges were apparently environmentally related or to stop car use. Oddly every business government and especially this current Conservative party government have privatised; have one thing in common!! Rip off the public, train utilities everything. The hide behind rubbish statements, previously BAA are now only interested in there shareholders. I don't drive to Heathrow because I do have the option of local transport, but Stanstead is miles from anywhere.. Picking someone up on Thursday how can they justify £18.00 to park for 38 minutes.... So ppl think twice before using Stanstead what you think your saving!! your not...

They take advantage of disabled people. The walk after security is long through the shops, they admit this is to make you spend money so they can charge high rents to the shops. If your rich disabled you can pay to cut this short, but if your poor disabled you done for.
The drop off area is 8£ the highest of all London airports
It’s impossible to contact the airport, basic information like the bag drop area are unavailable from the airline and you can’t contact the airport to ask and it’s not on their airport website, this is more terrible news for disabled people who have to walk up and down to find the correct bag drop instead of going straight to it. Ryanair is a hub airline and it doesn’t change often but still you can’t get this info. If you have an extra £18 pounds your ok, but if disabled and dont your going to feel the pain of this organisation. They will say get assistance but there is a massive difference between disabled and needing to be wheeled through. At every turn this organisation is trying to con you. They hide the water fountain so you have to buy £3 water, it goes on and on

Missed a flight with Ryanair.

We waited in the lounge looking at the gate information screen.

The screen told us that that the gate would be revealed at 11.20am

Our flight was scheduled for 12.05pm

When the gate appeared on the screen we started walking towards the gate which was number 43.

As we are a young family it took a little while to get to gate 43 as this was some considerable way from the main area.

When we arrived at gate 43 it had ‘Final Call’ above it and the lady at the gate told us that they had shut the gate. It was 11.40am.

She had informed us that the gate had just been shut literally as we arrived.

She would not let us through, pretty much laughing in our face, even though this was perceivably within the allotted time and that there was Final Call’ still above the gate.

I couldn’t believe this as we had merely 20 mins to walk some considerable distance with small children and there was no warning or urgency supplied at any time to indicate the status of this flight or that we would miss it.

I am also extremely disappointed at Ryanair who had no empathy at the gate and it had not been made obvious at all that this was closing the message above the gate said ‘Final Call’ not ‘Closed’.

When we complained about this at their help desk they flatly told us that we should get to the gate and board 30 mins before.

This would have given us 10 mins to walk a considerable distance once the gate was announced.

Ryanair offered a replacement flight for £100 per person.

Stanstead and Ryanair are a disgrace and Ryanair will also be getting a 1 star review for their business practices.

I will avoid this airport and Ryanair.

I parked my car at Stanstead Meet and Greet and there was nothing wrong with it when I parked it. When I collected it the handbrake light would not go off. I went to speak to them and the first thing the manager said was that I would have a problem trying to prove it was their fault. It turned out that, despite it being automatic, they had pulled the handbrake on so hard, they had broken the switch at the base of the handbrake so that it showed it was always on. I had it checked on arrival at home and the mechanic said that they pulled the brake on so hard, it had bent the clips that held it and they had broken it. £93 to get it fixed and the customer service at meet and greet is so bad all they were concerned about was trying to pretend it wasn't their fault. I would honestly advise anyone never to park their car there if they value it being looked after properly. You would expect that, if it was authorised parking they would know how to put on a handbrake and, when they have broken it, do something about it. Just don't even trust them with your car and hopefully they will now lose a lot more than the £93 it cost me to put right the damage that they did because other people will see this and book somewhere else. Avoid, Avoid Avoid - company of cowboys,

Security is CRAP.

My bag was searched for no other reason than my metal USB Stick!

Why?
TO KEEP EVERYONE SAFE AND NOT GET HURT FROM AN USB STICK!

The staff had a lot of fun to make a mess in my bag! 😡
Why not just tell me you are looking for metal?
It would have been much quicker!!!

I had also an USB stick which looked like a nail polish. Of course, they had to ask if there was liquid in my bag, because either their scanning is useless, or this lady had a problem with her eyesight.

It takes a special kind of person who wants to work here.
Humanity is definitely not a word these people are familiar with.

I travel a lot and was NEVER stopped because of an USB stick.

THIS IS SICK!

Sitting as I am on a Friday afternoon on September, how can it be that this airport is so crowded and has only 1 lounge which is full and has a closed waitlist due to the wait time being at least 3 hours.

I really don’t understand why you cannot do better than this. It’s hardly surprising people get cross.

Extremely bad experience.
On website clearly says ONE LITRE of liquids is allowed to bring on board. Bought economy ticket as my flight is just 2 hours long. Got expensive perfume and creams for my mom’s birthday. All together total amount of perfumes and creams were 650ml and £450. MUCH LESS THAN 1 Litre. Despite on their own rules - you allowed to get on board ACTUAL LIQUID without any bottles or cans or anything, so they giving you a clear plastic bag of ONE LITRE and you OBVIOUSLY need to open all your perfumes, creams and oils and put it TOGETHER into that bag as this is THE ONLY WAY you can take 1 Litre of any liquids to the plane. Such a absolute stupid morons, absolutely brainless ID-ots, very brainless. So, I managed to save only 1 perfume of Chanel Nr.5 and few skin oils. And the rest of the creams worth about £230 I was forced to throw out to the bin.
I would be very thankful if someone could advise me how to sue them and take them to the court to get a compensation.

Not suited for crowdy days. Staff was ignorant, slow and not willing to help.
Almost lost my flight even though I was in good time. The line for security was enormous, but the very few crew at work were not able to handle it. Total stress. The worst thing is that one is forced to run through one mile of shops before reaching the gates. It should be possible to go straight to the gate - at least to have a choice wether to go through shops or not. The interior plan of the airport is hopeless.
I recomend everybody to avoid Stanstead Airport. Worst experience ever.